Dr. Carpenter took me in as an emergency and performed a root canal with minimal discomfort and at…read moremaximum efficiency. From calling the office to schedule emergency repair to end of procedure it was only three hours. The procedure was only about 40 mins. Though their equipment is antiquated, Dr. Carpenter and her assistant Ursula more than made up for it in skill and teamwork. I will be flying out to NYC to see her for future procedures.

I was a long time patient of Dr Stimmler's, high anxiety around the dentist until coming to his…read morepractice. But then he took time from the practice and ultimately sold it. I started to see another dentist there, and then they also left. Being that I was so anxious about the dentist I stopped going entirely for a time. Finally I made an appointment. I told the person making the appointment about this history because I wasn't sure which dentist to book with. I wound up booking with the dentist who the secretary told me was also a gum specialist, because I just figured this person might be the most qualified there. I made the appointment a month out. I get there and after a brief conversation, the dental assistant is incredibly rude. There seemed to be some confusion for her over what was scheduled. She said I did not have a cleaning scheduled. She was noteably annoyed trying to explain to me that the periodontist doesn't do cleanings, which I already understood. I'm still not clear why she was getting so frustrated but I found it to be a really rude and impatient response in general, but especially to someone who she already knew had high anxiety around being at the dentist. She put her hand up and closed her eyes in annoyance, and told me she was going to get someone else to talk to explain things to me. When she left I decided I was not going to continue the appointment with this kind of person and I got up to put on my coat. As I was doing that I heard her in the other room say, "please teach her." Which, made it clear I was done with this office. If there was any problem that this woman should have been upset with, it's internally. Speak to the person who made the appointment. Maybe they were confused. I was direct when I told them I hadn't been in a while and I needed a cleaning and an exam. Standard. Don't take your frustrations out on the patient. So rude, so unnecessary.

Great staff, terrible customer service and near negligent billing and book keeping. Expect bills up…read moreto a year later. Do yourself a favour and go elsewhere.

I've been a patient with The Smilist for a few years now. Previously, I left a phenomenal 5 star…read morereview for Dr. Culpepper & my dental hygienist, Richard. Unfortunately, my dentist no longer works here but my dental hygienist is still here thankfully. I recently paid for their Smilist One plan insurance where it consists of 2 cleanings & updated x-rays. They also informed me that other dental services such as fillings, root canals, etc. will be discounted. During my most recent appointment, I was told by the new dentist, Dr. Nadig that I'll be needing one filling & a completely new root canal on a different tooth that already had a root canal done back in 2022 by Dr. Culpepper which he did an excellent job with. I paid lots of money (out of pocket) for my root canal & it was done very recently so it's absurd that I was told I need a brand new root canal on that tooth. Regardless, I went into another dental clinic to get a second opinion & they disagreed about me requiring to get a new root canal or a filling done. Not to mention, The Smilist claims to provide "huge discounts" if you have their own insurance plan but yet, they wanted to charge me approximately $300 for a filling & $3,000 for a root canal lol. How are these discounted prices if the maximum cost of a filling/root canal costs that much in NYC? I initially put a $100 deposit towards the tooth that needed a filling & when I asked to be reimbursed, I was obligated to wait nearly 2 months just to receive a paper check in the mail. Um, it's 2024, who still uses paper checks these days? Tf. Once my Smilist One plan ends, I will NOT be returning back to this place. It's obvious that without Dr. Culpepper or dentists like him, this place is going downhill.

I went to iSmile as a new patient to have an existing filling redone. [Background: I'm a patient at…read moreWally and they don't redo fillings]. Dr. Diba redid my filling and said that all went well, however that my filling in the next tooth would also need to be redone imminently. As I was already numbed, we agreed she could do it then. I have had plenty of fillings before, but I have never had my head jerked around, sharp pain, and so much uncertaintly during an appointment. It ended with her letting me know that she drilled so much tooth that I would probably need a root canal. The office manager texted me the next day with several apologies, probably because the staff had noticed what a disaster it was. This was a dentist they were "trying out." I wish I'd been informed as much, and that a regular dentist had also been present. I haven't chewed with the left side of my mouth since, and rely on ibuprofen and tylenol for the pain. iSmile ignored my last scheduling text, and while was told that the owner was going to call me, but never did. They were paid well from both me and my insurance, the dentist was paid, and yet I have to undergo a root canal elsewhere. Obviously I've booked in with my previous dentist that is trustworthy.

Horrible experience. The dentist for consultation was nice (she also tried to sell me on invisalign…read moreand I almost bit), but the guy who handles the payment/billing was awful. I signed up for some medical payment plan called Cherry, but then changed my mind within a day and asked to have it cancelled. This situation took weeks, my credit card still kept getting charged, the guy kept stringing me along and refunding small chunks of money. I finally called Cherry, and found out iSmile could have cancelled the entire contract right away. When I went to the office to finally sort things out, the guy was rude and unprofessional: he wouldn't give me a straight answer, show me a receipt with a full refund, and acted as though this was the most difficult task possible. When I finally did get the paperwork I asked for, I stood in the office to make sure all the numbers were correct and he said something to effect of, "You have all the papers. Go already." Also, why is the office closed half the time? I also didn't see the doctor I had signed up for, and they called me to ask if I could meet earlier so the dentist could leave earlier. That's cool, I get it, but then the whole mess above happened and now I see it's a red flag. There's some shady stuff going on there.

This review is for the Ridgewood location…read more I don't normally leave negative reviews usually, if I have a bad experience, I just move on and don't return. But in this case, I feel it's important to share what happened so others can make an informed decision. I visited this dental office due to discomfort in one of my teeth and was told I needed a root canal because of an infection. I mentioned that I was leaving for vacation in a week and asked if it could wait until I returned. The dentist strongly advised that I get it done immediately due to the infection risk, so I agreed. I had the root canal two days before my trip. While on vacation in another state, I started experiencing severe pain. I ended up having to see an endodontist, paying $600 out of pocket. They confirmed I had a large abscess and were surprised I had not been prescribed antibiotics especially given I had an active infection going into the procedure. Right after my root canal, while checking out, I specifically asked the front desk if I needed a prescription for antibiotics. The receptionist told me no. I trusted her answer, even though I thought antibiotics were usually part of the protocol. While still on vacation, I called the dental office to explain the situation and asked if there was any possibility of compensation, since I had to seek emergency care due to what I believe was a preventable issue. I was told someone would get back to me after speaking with the manager. Three days passed with no response. I followed up and was told the owner was out of the country and would contact me the following week. A week passed no call. I followed up again and was told they were still waiting to hear back from the owner. Eventually, I got a text message stating that symptoms after a root canal are normal with or without antibiotics, and that no refund or credit would be provided. I called back to clarify that I had a known infection before root canal, and the development of an abscess afterward is not normal in that situation. I also reiterated that I had asked the receptionist about antibiotics, and while I understand it's not her role to prescribe medication, she should have confirmed with the dentist before confidently telling me I didn't need any. Worst of all, despite multiple follow-ups, I never heard directly from the manager or owner, even though I was told I would. Instead, I received a dismissive message and no accountability. I had originally planned to return to this office for a crown, but after the poor communication, lack of follow-through, and unprofessionalism I experienced, I won't be going back.

My Dentist is retiring.. So I decided to give Eurordental a try…read more I was the last appointment of the day and had a emergency and they took me the same day!. The doctor was extremely nice and most important professional. The office is clean and Modern...the staff was amazing.. I rarely give 5 star ratings but this business deserves it 100%... They also took my insurance...my tooth already feels better . Thank you Eurodental. Billy Leroy Host of Billy Buys Brooklyn. MAX Channel

Dr. Zhang is great. She convinced me to floss, something I thought I'd never do LOL. Whenever she…read morecleans my teeth she takes the time to explain the areas I should focus more on, how I should brush certain areas, and *how* tartar and plaque build-up happen. She really helped me understand exactly why flossing frequently is so important, and gave me tips on how I could build the habit. Judgement free! Through, painless cleaning, too. My mouth is definitely in much better shape than it was before I started coming here. Some reviews mention that the office staff is rude but I've never once experienced that. Everyone has always been super nice!

Great front office staff, helpful and courteous. The office opens early. Dr. Kim is an excellent…read moredentist as well as a quick, thorough and painless "teeth cleaning" specialist. My wife and I are always satisfied with them. Billing is never an issue,either. Comfortable waiting area helps alleviate any "pre-dental-work" tensions, too :-) Only 2 minor quibbles: I'm 6'5 and the dental chair is a tad shorter than my body length (a common issue with big folks like me in any doctor's or dentist's office). Bringing along a small pillow for behind my head helped in my comfort: just a tip if you're tall. Also, because of my height, it was difficult to place myself bodily in their secondary x-rays-chair in one of their offices without contorting myself. But again: not everyone is 6'5 like me. The first set of xrays were the normal set taken in the dental chair which were not an issue...and they sufficed for the x-rays needed in my case. All that aside, Dr. Kim and the dental-office staff were great at their job(s), offer good dental advice and are pleasant to deal with. I'd recommend Norman Dental Center in Greenpoint to anyone needing care or cleaning. I wish my wife and I had discovered them earlier (we live nearby); we'd been going to another dental office, also in Gpt but farther away (I won't name them) and this not only was easier to get to but the care has been better, too. Not to mention: a front office staff that didn't screw up the billing and actually answered their phones :-)

Very disappointing experience. I felt that the focus was on charging for additional procedures…read morerather than providing transparent patient care. After I was already in the dental chair, the doctor informed me that I needed a root canal. This had not been clearly explained beforehand. I decided not to proceed with the root canal treatment. Despite that, I was still advised to have an additional procedure for which I was charged. Later, I learned that this procedure is generally done in connection with a root canal, which I had specifically declined. The treatment plan, necessity of the procedures, and costs were not explained clearly before treatment began. As a patient, I expect honesty, transparency, and full disclosure of costs upfront.I left feeling misled and pressured into paying for procedures that were not properly explained to me in advance!

They took the time to see me past their normal operational hours for a dental emergency and were so…read morekind to not charge for the X ray. I have continued to feel in good hands with this dentist who has been around a long time.

Went in for a first time cleaning which was more affordable than my previous dentist and I felt it…read morewas beautifully thorough, plus I received excellent dental advice. The office is beautiful and the receptionist was so easy to work with. The whole experience was very pleasant from beginning to end. I highly recommend!

Vikki and Nicole were professional, welcoming, kind and caring. I was able to make an appointment…read moreon line within seconds and was seen by the dentist within two days. Considering this was a cavity, i was looking for a dentist who could see me right away without me driving to far. I am happy to find Smilelounge. The place is clean, bright and peaceful. Best experience!I highly recommend!

Gio did some composite work for me after I chipped my tooth It looks great and everyone was…read moreextremely nice.

Dr Pan was great and took 45 minutes to do the right side of my mouth for fillings…read more Dr Melka did the left side in 15 minutes, put no caps on and the next time I went to the dentist had to redo all of hers. Ask for Dr Pan!! Can't speak to Dr D as much but the laziness and lack of care from Dr Melka is frustrating and now expensive

It had been quite awhile since my last cleaning. My insurance carrier has an app that made it very…read moreeasy for me to find a dentist near by. There are a lot of horror stories on Yelp of dentists who hound you about additional work simply to drive up the bill. I had a dentist in the neighborhood who did a very quick cleaning and it was clear to me he didn't take the time to be thorough. Anna and her assistant were amazing. The customer before me left completely satisfied and smiling which set me at ease. I knew it was going to take some work to clean up my teeth especially around the gums. She took her time and was apologetic for how much she had to do. It was obviously my own fault for waiting so long to come in. I will be sending my family and everyone I know in the area to this finely run business.

This is a review regarding Dr. Anna…read more She is absolutely wonderful both as a person and as a dental doctor. She explains everything in a clear and concise manner before doing any procedure and even goes over the x ray with you so you can get a sense of what is going on. She also has a sense of humor and quickly builds rapport with you. Everyone knows how much it sucks to get drilled by a dentist, so I am glad she happened to take care of me. As a patient I am truly grateful to be under her care. I would recommend this place to anyone who are afraid of dentists!!!

Bad Doctor...I was poorly attended to, and my son left with trauma, I do not recommend it to anyoneread more

Doctor is gentle and personable. Staff is friendly and office is clean and bright. He was also very…read moregood with my elderly mom.