I hate giving low ratings but I did not feel satisfy with my time here.
I thought it was strange because during the whole facial, I never got an explanation of what Kay's employee and Kay were doing e.g. explanations of products they are putting on and the steps they were doing. If you want someone who is thorough and go through each product/step, you won't find it here because it's close to silent and zero communication during the whole facial. Her employees do the majority of the facial and she does the main portion like micro needling or extractions.
Even prior to entry, the website said they do temperature checks and abide to the city law but they don't. They don't do temperature checks and no vaccine card checks either. In San Francisco, the businesses now needs to check people vaccination card in order to even sit in at a business. I saw a guest in one of the treatment rooms with no mask while the door was opened and it looks like they were waiting for their appointment. I understand you can take off the mask before you start the treatment but I guess some people don't want to put it on beforehand. Overall from my few visits, they don't do any of the precautions that's required by law in San Francisco which shows me that they don't care.
The process of the collagen facial from my memory is cleanse face, scrub/exfoliate with a electronic brush, toner, Kay comes in and extract, a machine she uses for IPL?, toner, lotion on body, collagen mask, and moisturizer. The products they use have a strong potent scent so it is not geared towards people with sensitive skin. You honestly can buy all the products yourself and it would be around the same price as doing a few sessions.
Someone else on here made a good point where she would extract spots even though it wasn't ready so this left a bigger scar. And at the end of the collagen facial is when they just put some eye sheet mask, clay mask, two sheets of face mask, and Saran Wrap. Sometimes it feels suffocating and can get caustrophobic easily. I did a few sessions but I literally see zero improvements except more scars which is the opposite of what I want. The price is cheaper than most spas but you get what you pay for lol. Also, it's suspicious that in the past 3 months, there are 5 reviews that only say positive things and have 5 stars rating.
I noticed that they reuse the brushes where they put on clients face. It is "clean" since they washed it, but who wants to have a brush on their face that they've used prior on so many other people?? They can't get disposable ones? I also saw the tool they used for their micro needling treatment. Most spa/dermatologist/esthetician places use a SkinPen or a type of pen since it is FDA approved and usually costs a lot more for the treatment. But here, they use a derma roller where you can buy it on Amazon for $10 instead. The derma roller is very unsanitary no matter how many times you "clean" it since I assume they used it on multiple clients and this can lead to more scarring, so it defeats the purpose of the micro needling. People use a derma roller at home, not a facial place. Maybe they use a machine or something, but I didn't see that. This place does not seem clean nor hygienic!
I thought this place would change my skin like many people's reviews have said, but it hasn't done anything if not made it worse. It sucks because I don't want to leave a negative review and I wasted my money but I rather warn people who are thinking about coming here.
There were two incidents at this place where it showed me it was a red flag as well. You can get a package deal for the treatments/facial or buy them one by one and they accept card, cash, and Venmo. Technically, businesses aren't suppose to use Venmo since it is a violation of their terms and services unless it's a business venmo account.
Kay may be nice, but it's not going to bring back the money I've wasted and my skin prior to coming here. Just judging it on the service here and the facials, it isn't worth it unless you're willing to waste your money. Go to a professional instead despite it being more expensive. At least they know how to do their job. read more