I love the Staff here! They are always helpful and accommodating. Whenever i reach out to Gabriella, she gets me right in. And the nurse Emily is so personable, she totally understands exactly what im asking. Walter has been another great contact here....he goes back and forth between the Castro location. read more

I had a great experience when I first purchased a package. However, once you're locked into a package, the experience changes. My appointments, which were often booked weeks in advance, kept getting canceled or rescheduled at the last minute. It's incredibly frustrating because I have to plan my schedule ahead of time and block off work just to make these appointments. When they cancel last minute, it throws everything off. Another thing to be aware of is that there are no refunds once you purchase a package. Even if the constant rescheduling becomes a major inconvenience, you're essentially stuck and have to work around their availability. For the amount of money you're spending, I'd recommend looking into Sev Laser instead. Their pricing is much more affordable, booking is far more flexible, and you can often get same-day appointments. They also offer pay-per-session options that are about 30-40% cheaper than LaserAway. Do your research before committing to a package here. read more

LaserAway - Booked weeks in advance and cancelled my appt less than 12 hrs!!! No refund!! N nothing I can do - Laser Hair Removal Near Me - San Francisco, California

tl;dr keep meticulous records of your appointments and call ahead to confirm. Doesn't matter the location (I've tried Union Square, the Castro, and the Marina) - this business will make mistakes and your pocketbook and results will suffer. 60% of my interactions with LaserAway are incorrect: Scheduling mistakes, over-counting how many sessions I've had and trying to charge me for new packages, and not doing a thorough job at appointments. I've learned to call ahead to confirm my appointments a) are still on the calendar and b) include the full treatments I've purchased. The last straw for me today was when I called to confirm my upcoming appointment and they told me I had run out of sessions for certain parts of my body. That didn't seem right, so I went into my doc where I keep a record of all treatments, and sure enough, I still had one left. When I asked them to triple check, THEY FOUND THE SAME. After this final appointment I am changing providers. I've spent thousands of dollars and I've had enough of the errors and fleecing. read more

Empty promises! They guarantee 80% of hair gone and after +12 sessions I still have over 50% of my hair left. Some of the administers are not gentle. read more

The nurses are friendly and the laser hair removal treatments have been effective, but whenever I have appointments in the afternoon they almost always run late, which isn't great if/when I need to get back to work. One time I showed up for my appointment for the confirmed time and no one was even there. I called and they told me to wait (generic LaserAway number, not for this specific office - no one was at the desk anyway). I waited 20 min after the start time and no one even apologized when they finally arrived. When I left, I verbally confirmed 11am for next appointment time - when I received the email confirmation later, it was for 12 noon. I have finished all my remaining treatments/packages and have been happy with the the results so far, but I'm thinking twice before returning for any touch-up appointments if the appointment times and changes are unpredictable. read more

Laser Away in Union Square is my absolute favorite way to have self-care! The atmosphere is clean and comfortable. I felt welcomed right away and will recommend this location to anyone interested in finding the best practices for skincare concerns and beauty treatments. I have had a brown spot on my face for years now that has frustrated me every time I look in the mirror to apply my makeup. Gabrielle at the front desk helped me find just the right treatment, it's called IPL. She explained everything and was so positive and helpful to assist with the financing process. When I met my clinician, Jessica I felt welcomed and assured. Jessica took the time to ask me how the wavelength levels were feeling during my IPL session and this made all the difference because we were able to adjust wavelengths to get the most benefit from the treatment(no pain no gain). The impact Laser Away is having on my confidence is tremendous and I am excited for future visits to this location. Thank you! read more

The folks that work here are fantastic. The people that work the schedules and appointments are so helpful. I have been so thrilled with my treatments. read more

I had an appt today at Sutter at 11:30am for a session for tattoo removal. This is now the 3rd or 4th time where I show up on time to the appt and unbeknownst to me the appt time was switched to 11:45am . I approached the front desk and spoke to someone by the name of Bria or Bri. She let me know my appt was scheduled for 11:45 however I had confirmation for an 11:30 time. She made me very uncomfortable by not acknowledging the fact the time was switched and made me seem like I was the issue for coming in so early. I will no longer be returning to this location customer service here is horrible and apparently they don't care about your schedule or to notify you if the appt has been changed, but will gladly charge a $50 fee for missing the appt? Can't wait to be done with my sessions so I no longer have to deal with this company who is so careless . read more

Bought 40 units of Botox and whatever they did did not hold up or freeze as my other spa does, don't go there .

This is a very convenient location close to Union Square. I really appreciate their staff's help in scheduling appointments. They are friendly when checking in and you receive the treatment promptly with no wait time! My clinician Emily was very professional and the treatment results have been excellent. read more

Went for laser hair removal for lips and chin. Overall is a good experience but on the pricey side. One of their agents called me to ask about my needs and told me their 10 session plan, which after discount is ~$900. Without any other comparison, I bought the plan, only later knowing that I could get shorter plans at much cheaper prices ~$60 per session elsewhere. With priciness on the side, their service was pretty good - rescheduling is easy, and service at the facility was also professional. They explained everything to me and helped me with my concerns/questions. Have 1 session done and seems like hair is growing at a slower pace! read more

Very great treatment so kind and so nice. The lovely ladies in the front helped me so much today.. I would definitely recommend this laser away very nice people and nice energy! Brei & Ashmere hi guys see you soon! :) thanks for everything! read more

I've been a long time LaserAway client at the Rancho Cucamonga location. Heather is my girl! The ladies there are such gems. Warm, inviting and never pushy with their services. My only wish would be more competitive pricing and or better deals. It's hard to forget what I used to pay for certain services. I highly recommend this LaserAway location. read more

I've been going to Laseraway for a long time and this (union square sf) is by far the best experience I've ever had at a location. And I've been to many locations. I say this without exaggeration and I actually asked them where I could provide this feedback / write a review. The extreme professionalism, kindness and tailored client support was really unmatched. Natalie was the best nurse I've had. She was very thorough, patient and knowledgeable. I hope I can get her for next time. And Zahra at the front desk was incredibly helpful and accommodating from the start, even advising on where to park. I'm definitely going to keep coming here. read more

I've been going here for a year or two and the service is on a steady decline. Everyone is really nice but they clearly overbook and at least twice they've called me 15 min before my appointment time to push, reschedule or cancel which is inconvenient. Then they never follow up so you better book your own treatments and be prepared for massive sales pitches. The nurses do an ok job but constantly seem rushed which makes me nervous when they're doing stuff to your face. I booked filler with a specific nurse then they switched on me day of and didn't tell me. Once you buy a "bank" or series of treatments they don't care. Do yourself a favor and don't believe the hype. Go to a local spot for consistency and nurses that can take their time and listen to you. I have a group of girlfriends and unfortunately, we're all done with laseraway. read more

Every location has been a delight! But the Sutter location is now my favorite spot to visit. Had the pleasure of working with Susi, Mollie, Marilyn and Cassandra here and always pleased! Whether it's Botox, Juvaderm, laser treatments or Clear and Brilliant, I give this team all my trust and appreciate their care. I not only feel heard for the concerns that I have and want to improve but thankful for their feedback and suggestions as well. The location is super clean and extremely large! Located in the heart of the city, Sutter can be pretty busy if you plan on driving. Fortunately there is a public garage nearby and plenty to do if you come a little bit earlier than your appointment. Thanks you ALL! read more

I've been coming here for years and have done different treatments. Unfortunately you can't pick what nurse gets to help you since I do have my favorites but I do trust them it's just that everyone kind of has their own methods. I love their sale packages so if you're interested I would wait for those usually in the summer or end of year. I did have an incident most recently where they canceled my appointment 8min before my time. I called right away and complained because I had just paid for parking. They told me they had called and texted the day before to confirm my appointment (which they did not) so they canceled my appointment. They said to come in and see if they could squeeze me but that also didn't work out. They instead rescheduled my appointment and scheduled me a free facial for another date. This is the first time this happened but I do admire them handling the situation well. But oddly enough they didn't call/text to confirm when my new apt came up. read more

I'm always very happy with the staff here but I have to say on my visit today they are exceptionally amazing. I happened to get here early so I entered before they opened. There was only one person behind the desk so I watched as all the employees entered 1 by 1. The attitude of the entire staff was truly electrifying & you could feel that they were happy to be at work. This is amazing to see. I honestly feel people can transfer energy & I definitely felt that today from this awesome staff!!! Thanks for my morning boost laseraway read more

I will be staying away from this place. I just called them to ask for the price of the IPL treatment and it took me more than 15 min to find out the actual price. They were asking me for my personal information such as my name, and location, have I had been there before, if I have done the treatment before, they put me on hold with very loud commercials for other procedures... instead of giving me the answer about the price. so during this experience, I imagine if I was their client, and how it would be stressful to get in contact with them. It's like there is no human response. read more

Came in on Saturday for my face + full legs laser appointment. The nurses here seem nice, but today felt rushed. I only had lower legs done too when I'm supposed to have full leg treatment. The nurse suggested I ask front desk, which I did afterwards, and was informed this is my last leg treatment before I begin my additional full leg maintenance. Front desk also offered if I wanted to do my upper leg after today's treatment so I got confused. Don't get me wrong, I think front desk was doing their best because they seem like nice people. But how the sessions were recorded could be sketchy. Now that I checked my calendar I could see I have never previously did half leg sessions before, so I should still be owed the other half of the leg... Maybe it's a busy day so only half could be done? I'm not sure but I'll bring it up to my next appointment. I'm know that I'm constantly updating my reviews with new ratings, but that's only to bring awareness to show the quality of service every visit. I just want to get what I paid for. Thanks. read more

Unfortunately I thought this location would be different. Don't know why in the world I would think that. Spoke with a women named Morgan on the phone. She wasn't very pleasant. I'd rather just wait until my medspa is available next week than receive poor customer service. Also at least at my Medspa people are honest, and aren't greedy. Please check out Serenity Medspa for honesty, and better customer service. read more

I've been going to this location for months and each visit is better than the last. I've seen "Nurse Jenelle" a couple of times and I am extremely impressed with her bedside manner and how thorough she is and how she goes about explaining step by step each time she "zaps" me and then puts me at ease! (full face hair laser removal). I have to say that everyone at this location is so friendly and warm! So, if you've been thinking about getting any of the Services done by any of these fantastic ladies...go for it, you will be so happy you did!!! read more

Excellent Nurse to start with and the customer service was great as well. Spent time to explain the whole procedure and made a good connection with her patient. Love going here read more

LaserAway - While waiting .... - Laser Hair Removal Near Me - San Francisco, California

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My favorite location and the staff are so helpful and polite! I love coming back here and getting treatments done only in this location. Went to Castro location and wasn't satisfied with experience. I recommend getting treatments in this location if you want to get a full experience with hair laser removal and be satisfied with results! read more

The laser tattoo removal works like magic eraser! It did take almost a few years but the proof is in the pudding. The staff is helpful , especially Krystal she was great in advising and provided me with the most efficient solutions for my situation. 5 stars! read more

They completely burned my neck and face. I had a lazer away sales associate set me up for full face and Brazilian lazer hair removal. They ended up burning my face, neck and vagina (pic of face and neck attached). I went to them in person to ask for a refund for the session I got burned and the remaining sessions. Apparently the sales associate that signed me up made an error and only charged me for "lip and chin" despite her telling me I got charged for full face including neck. They said that therefore I wouldn't get a refund - that I would actually end up owing them thousands of dollars for reporting that they burned me because their sales associate made an error. Getting burned was one thing but how poor their customer service is and how the sales rep at union (Daisy) was smirking when I asked for a refund and she realized there was a payment error has truly been traumatic. Update - no one from customer service has called me back read more

Lady was my treatment specialist and she was absolutely essential in supporting me to commit to my appointment and in choosing the right services. Her and the whole LA team were flexible with my work schedule and concerns, making the process super easy and accessible. My treatment nurse was thoughtful and accommodating. read more

Four stars to start but will probably edit up as I go. Took one off due to my consult being missed and me having to call in to get one. They set up same day and were super friendly and accommodating. Emily is super friendly, sets expectations and follow through. Thanks LA! read more

I've been to this location multiple times. The staff are all so professional and friendly. I always have a pleasant experience no matter what service I am getting. The staff are all so patient and knowledgeable with my million questions and always make me feel welcomed during my appointments. Thanks Sutter st Laseraway! read more

Been going to LaserAway for a decade now! Always have had great service and results. LaserAway Union Square is my favorite location and Nurse Susi is my preferred injector! She is very thorough and calculated and takes her time, which I appreciate. She's honest and gentle, which definitely allows me to put my trust in her. Docked one star simply for challenges with booking, it can be very difficult with the demand of service post-COVID, but it has always been a bit tricky to get just the right booking. Not impossible, though! read more

Betty was AMAZING. She's so sweet, funny and was so accommodating to my needs. Highly recommend her and this location.

I was told someone will contact me... Jamie L from Business Customer Service (below) is one of a few who said the same and... still nothing! All of my attempts have been ignored! This business acts as a scam, not a real business so my advice for everyone is to stay away and to look for legit services elsewhere. read more

LaserAway - Emails between me and Brian D. - Laser Hair Removal Near Me - San Francisco, California

Dr. Susi was fab. She knew exactly where to place the check filler which made me feel super confident in her skills. union square location was great to work with and the team is super friendly. chad really knew what to recommend and found an appointment that worked best for me. I will definitely be back. read more

Ms. Val Kepler is the best! The girl knows her stuff and truly cares about her customers. Not only is she so well versed on all the treatments and products that keep you youthful and beautiful looking but she is also a walking image of how true beauty, professionalism and skin care should all be practiced and if you take her advise you will have the most amazing glow. Highly recommended laser away for all package deals as you become a life maintenance member at the best discounted rates! read more

I took advantage of the spring sale and completed my first laser session a week ago, and already see a difference! My hair has barely grown back and I've noticed it's not as dark or coarse. They use the YAG laser which works for darker skin tones like mine. I had a great first experience at LaserAway - Union square location in SF! I nervous and self conscious about getting my first Brazilian done, but my nurse was great and made me feel so comfortable! Antonia working at the front desk was very friendly and helpful as well, letting me know I can add more services and get a deal up until my third session, which I'm hoping to do. I'm really excited to see my results as my sessions progress and honestly have no complaints so far! read more

I've only had 2 appointments and have only been to the Union Square location but the staff here are so friendly and willing to help with the tons of questions I usually have. They are always on point with appointments which I really appreciate (quick in and out). Krystal works at the front desk & is always such a sweetheart. Katiana was the nurse that did my 2nd session & I wish I could work with her every time! She was amazing! Def recommend this location!! read more

I just had my clear and brilliant treat done by Polina. I scheduled for IPL but my skins was a little dark to do the treatment so she went ahead and switched it to clear brilliant for me to make the time worthwhile. She was very informative and friendly. I definitely come to do more treatments done by her. All the staff members at the front desk were so helpful and soooooo happy which made my day :) Thank you so much. read more

DO NOT PURCHASE ANYTHING from them! I'm attaching my receipt here so you guys know what i'm saying valid. The second picture is a receipt for filing a complaint against them with the LA consumer Department. I'm currently waiting for the government to mediate or TAKE THIS TO COURT. Wish me the best of luck. Do not believe in their reply: they'll pretend they care but they NEVER reached out to me to try to solve this. The person who sold me this expensive package called me on average 8 times a day. (They will HARASS you!) I finally gave in and he promised me a 65% discount, a 15% friend and family discount and $200 birthday credits and $200 points. But as you can see in the receipt he didn't do ANY OF it! I trusted them and didn't check my account back then. I was just flagged recently. But the company DENIED everything and said the refund or store credits option is not possible. Guys, this is what I got after spending almost $20k on their services: BEING LIED TO! I'm extremely disappointed. And mind you, the customer service person does NOT CARE and he had a NASTY attitude! Please STAY AWAY FROM LASERAWAY!!! read more

LaserAway - Receipt - Laser Hair Removal Near Me - San Francisco, California

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I have been going to Laser Away for the past year for hair removal. It's always a good experience. The nurses are fantastic. Shout out to Nina and Meg at the SF Union Square location. I couldn't be more happy with the results I have seen from my hair removal sessions. Laser Away frequently has promotions for laser hair removal packages. read more

Janelle is great! I highly recommend her for your treatments Happy with the service overall, sales can be a bit pushy read more