Horrible experience. The tech never showed and then called to tell me he was 1.5 hours away.read more

Horrible company. Not only downright terrible customer service and support, but when you do have a…read morecomplaint and are ignored; they will lie; YES - outright lie after you post about your problem. In my 80 + years; NEVER saw a company openly lie to shift blame onto a customer! Their leadership has to be very remote from everyday issues with customers Readers... ignore my warning of this company at your own High Risk. They will take your money, and clap about ever increasing profits at their company meetings

Our gas fireplace is the heart of our den. Unfortunately, after many years,the old on switch failed…read moreto work. John was prompt & efficient (even during the holiday season) to give us a new remote along with our new gas log assembly at a reasonable price. We are very pleased.

We needed to replace our gas fireplace and had gotten a quote at another service. It seemed rather…read moreexpensive so I did some searching and found John at Phoenix. He was very communicative and gave us a price that was less than half of the other installer. He was punctual and professional and even got our new insert installed before Christmas! Highly recommend him.

Don't get me wrong, I love the smell of a campfire...in a campground...near a tent. I'm not a huge…read morefan of the entire fire smelling like a campfire every time we fired up our wood stove. So, we called Village Chimney Sweeps to find out why the stove wasn't drafting as well as it should. Now, there was a little mix-up in what time our appointment was. It got moved up but that seemed to get lost in the shuffle, but I'm not going to count that against the business. Didn't ruin my day and shouldn't ruin theirs. However, if you find they're running late, you might want to call to make sure everyone is on the same page. Once the chimney sweep was here, he was neat, courteous and very good with our curious dog who seemingly was entertaining a career change into chimney sweeping that day. He found an abandoned squirrel's nest in the chimney, took photos and showed them to us. Then, he went to work clearing the clog and left the house just as it was before despite having a bunch of equipment set up and the soot he sucked out. Before he left, he made a few recommendations to consider over the long-term to keep everything working well but didn't put on a hard sell. Even though I hope we don't have to meet under the same circumstances, I wouldn't mind if we did.

Just had an entire gas fireplace built and installed in our condo. Gary and Austin started the…read morebuild from scratch in an open corner in our den. We are very, very happy with the install and service we received from them. They were punctual and also precise with their design and workmanship. Couldn't have asked for more and highly recommend Village Chimney Sweeps in York .

Sean showed up right on time. He performed the cleaning and servicing of our gas fireplace and was…read moregone in no time. He left the house clean and spotless.

From the owner: Sean's Gas Fireplace Service & Lawn Mower Repair provides gas fireplace servicing and repairs, as…read morewell as lawnmower tune-ups and repairs to the Harrisburg, PA metropolitan area.

Just had Michael Hoon (Mike the mason) back to parge the basement wall in the back of our home and…read moreit looks wonderful. We are also going to have him come back to fix our chimney which needs some repair work done. It is so nice to finally find a contractor that not only knows what he is doing but gets the job done right, reasonably priced and in a timely manner. We couldn't be happier - thank you Mike!

After trying for weeks to get someone to repair our front sidewalk, we called Mike and he saved the…read moreday. He was very courteous and gave us different options for repair. We hired him on the spot and were so very pleased with his work. If you want to hire a professional mason who explains everything in detail and quotes reasonable prices, then Michael Hoon Masonry is the best. We highly recommend his company! Sincerely, A Truly Satisfied Customer

Matt never emailed or text back an estimate after he was here. I text him a week later to ask him…read morefor the estimate....no response after 3 days.

Matt came was very professional and friendly. I would recommend him to anyone. I am selling my…read morehouse and he steered me in the best direction. A 5 star experience through the whole process.

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

I had used this service for many years BUT...In August 2024 I was informed by Anderson's that my…read morewood stove needed repair. I agreed to the repair in August and was told I would be given a quote and the work would be completed . The work was still not complete by October and I was then contacted by Anderson's that they needed me to pay for parts up front. Again they were supposed to get back to me in August. I paid their advance bill in October only because I prompted the discussion and waited. On November 7th they came to repair the wood stove but broke the stove door's plate glass and took it to the shop for repair. They promised to return November 14th to install the repaired door. No one showed. When I called the office they blamed the technician. I then talked to the technician. He told me the replacement glass arrived broken and that it would have to be reordered. He said the admin staff should have called to inform me of the new delay. Then I talked to the office manager who said they would have to follow-up with ordering more glass since they hadn't yet done that! In summary, a job that was promised to be completed in August 2024 is still not complete as of November 16, 2024 and the company took my money up front. Mr Anderson, you really need to train your staff concerning ownership of issues! Potential customers, steer clear of this company!

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

My husband ordered a woodstove. He was told it would arrive within 2 weeks because the stove he…read morebought is on backorder. He was reassured when the saleswoman told him they ordered a few at a time using different addresses so they have them in stock well here it is a month later. My husband made his first payment and still no woodstove and when my husband called at the 3-week mark they told him they have no tracking on it and the only info is that it's ordered...hopefully we get it before winter's over! Then he called about a blower for the woodstove and was quoted 2 different prices from 2 different salespeople. We will be purchasing the blower elsewhere if we ever get the stove.

From the owner: At Keystone's Fireplace and Stove, we strive to make your fireplace purchase simple. Just share…read morewith us your ideas and visions, let our hearth experts guide you through the process and you will be making lasting fireplace memories before you know it. We look forward to working together so that you fall in love with your fireplace all over again!