Thanks to LTN clinic in Katy. Wonderful caring staff. Will recommend to anyone needing quality…read morehealth care services.

I have always recommended this clinic and choose them over others because I trust the doctor…read more However, they refused to see my son on a zoom call because it's been a while since they've seen him in person (isn't that a good thing?!!). I requested a zoom because we are out of town. Would rather see a doctor who knows my son than go to a new doctor I don't know who has NEVER seen him. Very low response when a mother is in need. Disappointed.

There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

We enjoyed the experience at Next Level the Drs seem knowledgeable and you're in and out quickly.read more

I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The…read morestaff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else

I came in with less than an hour before closing, and everyone was still so nice and friendly…read more Didn't feel rushed at all. The front desk lady was the sweetest. If ur in network with insurance I would definitely recommend.

If urgent care was a Netflix series, this location would get a 5 star rating…read more Cora at the front desk is basically the gatekeeper of calm--sweet, efficient, and didn't make me feel like I was signing up for a gym membership just to be seen. Maria the medical assistant deserves her own spin-off. Quick, friendly, and somehow managed to take vitals without making me feel like I was on trial. NP Sultana? Absolute star of the episode. Listened, explained, and actually cared--without the "Dr. Google" attitude. They tag-teamed like the Avengers of urgent care, and honestly, I left feeling healthier and entertained. If I have to get sick again (not planning on it, universe ), I'm definitely coming back here.

Unfortunately, while accompanying someone to the clinic their experience with front desk staff was…read moredisappointing. The front desk employee was very rude and showed little compassion toward patients. She was slamming doors, spoke in a sharp, impatient tone, and made the environment feel unwelcoming. Front desk staff are often the first point of contact, and a little kindness and professionalism can make a big difference. Especially for patients who may already be stressed. I hope this feedback is taken seriously and used to improve the patient experience.

Dr. Patel is very personable , kind and thorough. I came in to establish care and get an annual…read morephysical . I was able to make an appointment within the week. The wait was a little longer than I liked but not terrible. I didn't receive a call to confirm/ remind me of my appointment but I was able to get through to the office on the phone with no problems. I appreciate the time Dr. Patel took to help me understand my care and the next steps with a radiology order I was given. My husband is also a patient and he agrees that this clinic is very good and cares about patient health outcomes.

Dr Patel and his team have been helping me take care of myself for almost 18 years. They are all so…read morepatient and kind. I always feel seen and heard.

Called an hour before close no answer so drove over just to be told the provider left early for an…read moreemergency. When I mentioned I tried to call and wouldn't have driven all this way if they had answered their phone she went back to ask the provider if we could be seen anyways (apparently they DIDN'T leave due to an emergency?) Got turned away because the provider "really does have to leave for an emergency". All this to say, don't waste your time they do not want your business and/or to help you and your child.

We went to urgent care on 4/13/2025, but because they weren't able to verify my insurance we had to…read morepay $150 out of pocket and were told they'd refund us once insurance was verified. The next day I called them and they confirmed insurance was verified and asked me to contact their billing department for a refund. Since then, I've contacted their billing department, front office, and management over a dozen times in the past 4+ months with no refund. It's been frustrating to say the least. Not one person is able to help. I've emailed and contacted their patient advocacy and still nothing. If anyone has the owner's information please let me know as this is unacceptable.

The staff is great, very nice…read more The waiting room is nice, never crowded and has a giant Transformer standing in the corner to protect everyone. The wait is never too long. My doctor, Dr. Vanessa Robles is wonderful. It is very convenient having all my lab work taken care of in the same location.

Great people, nice, helpful, quick process and nothing wrong out of the ordinary or negative, we…read morewere there for an insurance covered check up but we were charged for simply asking about a dermatologist, and apparently we had to be charged to document or whatever, it would've been nice to know before hand.

I went in for employee vaccination. I got my vaccine, My arm started getting swollen and painful…read morethe next day. I was in pain and could not move my arm. Took over the counter medication to relief pain. I returned to MedExpress to show them how my arm was swollen to see if they can do anything. They gave me run around, ask for insurance. I ask to speak with a supervisor, Nobody wanted to talk to me unless I provide my insurance. The front desk lady kept going back and forth to the back to talk to someone and finally she gave me a card( the manager) contact and told me i will be called. I went to my PCP who prescribed antibiotics and anti-inflammatory medication. Nobody call me from MedExpress. I am still in pain and my shoulder is not the same after that injection. Be careful who and how the vaccine is being administered at this clinic.

WTF, I can see if this clinic is full but it's damn near empty and they have me sitting here for…read moreover a hour. I will never come here again and I will tell my job DO NOT send me here in the future and YES I will tell my family and friends the same to stay away from MedExpress. Thank God it's not a emergency, Ridiculous

The stuff along with the x-ray technicians were absolutely amazing and helpful. The doctor on duty…read morewho's name is Andrew Sellers an Asian guy. I'm not exactly sure if that is his name but that's all my paperwork. He was rushing and I get that doctors are busy, but it was probably one of the worst experiences even worse than an ER visit... I paid out-of-pocket, and he completely just minimized everything and told me to move my arm as much as possible, and I physically literally cannot. I'm bruised in. I feel like every other next level was better than this one. I will not be back to this location. I did really appreciate Steph in particular, she made it worth the 2 hour wait to just be rushed out... still not even sure exactly what needs to be done I wish he gave a paper stating what I needed to do, but I had to get the nurse to call him in three different times and he seemed very irritated...

This place is very neat very clean. They know what they're doing here. They actually take care of…read moreyour problems and get you well. These doctors are the best. I'd give them 10 stars if I could.