There was literally not one person in the waiting room and we sat in the 80 degree waiting room for 30 minutes! There were NO patients and we sat there waiting and sweating! read more

We enjoyed the experience at Next Level the Drs seem knowledgeable and you're in and out quickly.

NO RESPONSE! Emailed them 8/6/25 about why they charged my credit card 145.00 without authorization and have heard nothing back. It figures. They act like they care on their reviews but don't. read more

Went in for something in the eye/eye irritation. The PA did put dye in the eye and said there was absolutely nothing wrong. She put numbing medicine on the eye and told us to take the prescription to the pharmacy. On a Sunday there is only one pharmacy open. We drive nearly 30 minutes only to find out it's over the counter and not available. We go back to the facility because the eye is in absolute pain. It feels like something is in the eye. We are told there was nothing more they could do. We go to another place down the road. They do another dye test, look under the eye lid, and found multiple scratches. Thanks for wasting hours of our day and money. Do not recommend! read more

I went to this location some time ago for high blood pressure concerns and chest pain and the doctors didn't seem like they were concerned with helping me find a solution to the issue and dismissed me without actually looking into my health issues. I even recorded my bpm numbers at the time because they were reaching high numbers consistently, but the doctor didn't even try and evaluate the information I presented him and just tried to provide me with some terrible diet advice you can get off of google. Time has passed and I'm still dealing with health issues that could've been prevented had I took my services and money to a better medical institution. I was still made to pay for a lackluster service. read more

Mrs. Barclay is amazing! She saved my son's life. She is very caring, listens well, and goes above and beyond.

This next level has been nothing but great when coming here. The staff has always been kind, patient, caring, and medical stuff take the time to listen to our concerns and provides information. They were really good with my little one and always called the next day to check/follow up on him. Really like coming to this location. read more

Very professional and helpful. Made my appointment for my annual physical and upon arrival I went straight back with no wait time. Everyone was super nice that I came in contact with read more

The one on Fry road don't bother going if you need a prescription. The doctor was to send the prescriptions to our pharmacy only sent one. I called to ask them to send the other prescription for my husband. First I was on hold for over 10 minutes. Finally when someone came she didn't want to do absolutely nothing because my husband was the patient I told her I am not asking for anything just make sure his prescription is send. She refused and told me my husband needs to call them and hung up the phone one me. Unprofessional and unreasonable. Sure Next Level of care for sure. So now we wasted time and money and no prescription. read more

--Update: Recently discovered fraud. They charged me for a Covid-19 test, which is 100% covered. They submitted false diagnosis to my insurance company and charged me a co-pay $30 and $50 for a test and visit fully covered by my insurance. Beware of this place. read more

Next Level Urgent Care | Cypress - Waiting to be seen. - Urgent Care Near Me - Cypress, Texas

I have been to this UC multiple times and i had to review after this visit. I brought my daughter in bc she was having severe stomach pains and they ran test and came to the conclusion she needed testing they couldn't provide and told me to go the a ER. NP Billy Johnson was awwwwwwesome!!! He gave me direction on what was possibly wrong and even gave me a refund bc they couldn't help me. I pass so many UC's just to come to this one but the staff is awesome and genuine, thank you so so much! read more

I would absolutely never go back to this location ever again. The wait times are ridiculous. The receptionist copied down my phone number wrong so I wasn't getting any updates. When I finally got to the back, I found out that I had 102° temperature where I was tested for Covid and flu. I wasn't given any antibiotics and was told to take ibuprofen and wait it out. Come to find out three days later I actually have pneumonia. read more

The one in Cypress on Fry Rd is horrible. If you want to visit this place avoid Crystal Lockhart, nurse practitioner! She is not nice and can't feel for patients! She has no empathy and compassion! She rolls her eyes at you and raises her voice at you! If you are unclear and ask her a question again just to double check she will say why you ask me 10000 times something I already told you! I just feel even worse after visiting that place! 0 star but I have to put 1 so i can put my comments. read more

I will never visit this location again! starting with the front desk, they seem as if they don't want to be there and I instantly did not get a welcoming feeling. onto my appointment I went to have my concerns checked. And the doctor did absolutely nothing, other than check my breathing and my ears and ask if it was a stomach bug $180 later. I now have to book with professional doctor instead. Terrible service and if I could give zero stars I would!!! read more

Just wait my review is coming from tonight experience . Waited for a long time in the back nothing got done not even talking to the doctor. He was back there watching the Super Bowl. This place is the worst. I do not recommend this place was being seen for falling in fracturing my wrist, but had to go to ER to get seenbecause I walked out because they were taking their sweet little time read more

Very fast and easy! Definitely good place to go for Covid tests! Front desk guy was very nice and helpful he was the best and helped so much!! Definitely recommend this place! read more

Don't bother going for a walk in. Checked in at 10am , receptionist said two hours because Six people ahead of me. Came back around 12 and she said there are still four people ahead of me so another hour or two. Reason is because I'm a walk in and they have to take care of appointments first. Just don't take walk ins if you don't have the ability to handle them. What urgent cares make you wait 2+ hours to be seen? Make it make sense. Oh can't forget the attitude from her either. Confused on the high ratings for this place. read more

I want to start off by stating that I will not go to the doctor unless absolutely necessary. Today was one of those days. I went in to get an earring back that had sunk into my earlobe and was causing an infection. I was terrified. I called ahead to see if this was something they could help me with and was thrilled to learn that I could check in ahead of time and that from then on, I had 30 minutes to get there. Saved a lot of time of just waiting in a lobby which I highly appreciate. Secondly, people in front desk I feel are typically cold which doesn't help my jitters, however, Kassandra was so warm and welcoming. She was sweet enough to mention there was a Next Level Urgent Care closer to my area where my prescription was being sent to to cut my commute in the future. It's the little things! When going to my room, Alexis (the technician) and I started a great conversation about my lashes and she helped calm my nerves by relating that her daughter had also gotten an earring back stuck in the past and that it wasn't a big deal. When Dr. Billy came in, i mentioned again my low pain tolerance and he was very funny and understanding. The procedure we had to do was a little painful (understandably!) but Dr. Billy walked me through what to expect and every step they would be taking in order to remove the metal piece and even told me I could stop to take a break if the pain was intolerable. He even ensured that my jewelry wouldn't be damaged in the process! Because I'm easily queasy, I threw up at the end (lol) and Alexis reminded me to make sure I put my earring back on because she knew I'd be too queasy to re-pierce it and she was right. The system that this facility follows is very seamless so it felt like I was in and out and very happy. Everyone is very organized and I can't imagine an easier process. I highly recommend this place because they truly care about your wellbeing and as sucky as it is to go to the doctor for whatever reason, you actually have a pleasant experience. If any of the above employees read this review, just want to say thank you for being so awesome. read more

Christina was an excellent caretaker for me, finally a place that is all about the patient, there are other decent urgent cares around but this place especially with the help of Christina and their employees is definitely out-performing the other urgent cares, this place is run well, and I highly recommend Next Level if you really need urgent care. read more

My first urgent care visit and it was a 10+! From the spotless office to Andrea, so helpful with their online forms to Bree the nurse, so compassionate, never rushing to NP Gayrene Barclay, again so caring and reassuring, who could ask for more. I read their great reviews beforehand and they are well deserved. read more

Brought my daughter here on New Years Day, when all else seemed to be closed short of an ER which would have been completely unnecessary. The timeframe from when we entered till when we saw the provider was incredibly quick. Billy, was incredibly patient with my daughter who was scared and very emotional about what needed to happen. He took the time to build trust and truly just talked to her with honesty which I ALWAYS appreciate. Ultimately after quite a bit of chatting he asked her if she would be able to remain still for the procedure and she reflected his honesty with her and said that he couldn't do it. All in all, even though we got to the point of holding her down, it was ultimately her choice and her being aware of her abilities. Armando came in to help with holding her down and was very gentle yet firm and kind with her as well. All in all, she got fixed up, got a popsicle of her color choice and was on her way to healing within a quick timeframe! Billy was aware enough of the holidays and printed the script to be filled so that it didn't get held up at a pharmacy that wasn't open which as a mom that wasn't thinking about and appreciate the awareness. Thank you once again Next Level for being so top notch!!! read more

I'm extremely disappointed. I'm sitting in my car with a very sick husband. Because we're in crisis, we forgot his insurance card. I asked if it was possible to look him up and was told no. I've had this happen with multiple clinics with no problem. So now I'm in the car trying to look it up which is difficult with a person with extreme fatigue, fever and pain. We think he likely has Covid as he has all the symptoms. As we sit there, I noticed the ladies take their masks off if no patients are around. So we just left and the hunt continues. read more

The office was extremely clean and the staff friendly. I was surprised that a credit card was required in the event your insurance fails to cover all services nevertheless it was provided. The check-in process was excellent and I was seen promptly without an issues. read more

Cristina Carrillo-Gutierrez was AMAZING......she was very professional, knowledgeable, and patient. We were very stressed dealing with my brother's situation and the entire experience with Cristina and the Cypress location staff assured us we had made a great decision. I'm thankful she and the staff were there for us.....my sibling is on his way to healing well. Thank you all!!!! read more

Can't say enough good things about this place. Been here twice for my mom. Staff was amazing. Very friendly and professional. Highly recommend. read more

I never write reviews but this one is a must. Last night, I went to this location with my little one because she was crying due to ear pain. The young woman (long, dark blonde hair) at the front was smiling, sweet & patient & friendly despite how busy they were. We were one of the last patients seen once it was our turn & they were closing The doctor or NP, named William I believe, came in & was smiling, friendly, sweet to my child & took the time to speak to her not just me. He was engaging & patient too. He went absolutely above & beyond by far. Most ppl would be rushing to get off after a long, busy day and closing time but not him. He was amazing. read more

Excellent urgent care visit. Dr. William Johnson is an absolute professional with a great sense of humor. My daughter cut her hand with a lightbulb. It was glued up within 30 minutes. Thank you Dr. Billy! read more

I've never had a bad experience at a Next Level. I visited this location this week and everyone on staff was friendly, helpful and caring. I was seen very quickly with no appointment and was in and out in 30 minutes. The facility was clean and the staff took all COVID precautions from what I could tell. read more

The staff and provider were awesome! Facility was clean and we were in and out in 30 minutes!! HIGHLY recommended.

Great urgent care clinic with wonderful staff and short wait times. I have taken my kids there for everything from strep throat to a twisted ankle and we were in and out very quickly. read more

I've never been a fan of UC before. this place is top notch. Nicer and cleaner than any doctors office I've ever seen. The receptionist Liz was a doll and made me laugh even though I was feeling horrible. William Johnson was one of the kindest doctors I've ever met. He listened to me. made a treatment plan & helped me beyond words. The tech William A was very sweet and did everything to make sure I was comfortable. There was no wait and I felt like I was at a 5 star hotel. I 100% recommend this Urgent Care and location. I'd like to thank the staff for taking such good care of me. This will definitely be our go to location should we ever need to go back. Thank you, William Johnson, Liz C, and William A. You guys are amazing. read more

I had a sore throat and was nervous about going to a clinic during this time but I'm so glad I did! I was able to check in online; they sent a text with a link for me to fill out my information and it was super easy. I was roomed almost immediately upon coming in and my overall visit was pretty quick! Everyone was extremely friendly, from the front desk staff to the tech to the provider. The clinic was also very clean and all staff wore a mask so I felt safe. I'll definitely use this clinic again! read more

I was able to get in and out quickly. My care provider Billy and his staff were courteous and helpful. I recommend this urgent care facility if you need it. read more

Came in for a covid rapid test and the woman at the front desk was rude from the beginning. I came in asking general questions as well as if they need any more information from me. I started to ask "I just came here for a rapid test..." before I could even finish my question she said "no you have to wait in line just like everyone else." What the hell...I was just trying to figure out if there was any other information they needed from me. Then she continued to have an attitude when I simply asked how will I be notified my appointment is ready. I don't normally do reviews but this was the worst experience for a simple covid test. read more

Nurse Practitioner William Johnson is literally the best. As a female i normally prefer a female nurse or doctor for exposed/personal check ups but William made me feel very comfortable and open during my visit. His words were very caring and helpful and he just overall made me feel so much better about coming in! Hopefully i don't ever have a serious reason to come in again but if i do i'm definitely coming back to him! Would 849493893% recommend him and Next Level Urgent Care :) read more

Both husband and I had to go in for nonstop stomach virus and everyone here took very good care of us. Very quick and kind and when their limits were exceeded for my treatment they referred me to the ER at the hospital. Bree, Keith, and Cristina provided exceptional care and called us the following day to check on us and again two days later! read more

Don't know why I didn't know this clinic was here. What a great find. When everyone closed for Covid including my doctor's office, they were open. It's not easy finding a place opened after hours and on weekends. It's a clean facility, high tech with registration and I was out in less than an hour total. Everyone was really kind and caring. read more

Went to Next Level Urgent Care today for allergy & sinus issues. Outstanding customer service and patient care from start to finish. The staff are courteous, professional, and knowledgeable. Excellent customer-oriented focus. read more

We have been here 3 times now. Fantastic service! Everyone is very nice and accommodating. We have seen Christine twice and Billy once. We'll be back!! It was actually easier than trying to get in to our pediatrician. read more

i could write a long review but bottom line if you care about your health don't come here