James was our mechanic and we had computer problems with our Audi. I was very impressed with his…read moreefforts to help us but we ended up having to be towed to the dealer in Sacramento. Audi has a monopoly on computer issues and I will never buy an Audi again. However, if I ever have trouble near Redding, I'm going to Richard's automotive and I'm going to track down James. NEVER BUY an Audi!!!!!!!!

350 miles from home, blew the steering high pressure hose. This also happened away from home some…read moreyears back and it took 3 days to fix, tow fees, taxi,, rental car and hotel. So its a van and you can't even see the part with the hood open. With no friends, relatives or any contacts in Redding. It was really stressful and depressing, so i asked the tow dispatcher where to take it, and i misunderstood him and called Richard's, they said they would make room and they fixed it in 2 hours, so who does that, I'd still be on hold with ford's service department. They were kind and efficient, and I highly recommend them.

A while back, I brought my car here because my driver's side started blowing only hot air in the…read moremiddle of summer. They fixed it in little to no time, and I was on my way. After some time, the passenger side started blowing only cold air during the winter months. I went back, and once again they "fixed" it. Except, the next day, as I changed the temperature, I noticed it was still failing to work properly. I took it back immediately, and with no charges, they "fixed" it again. The passenger side is currently stuck on the heater, and has been for months. I was hesitant to bring my car back yet again because they were obviously doing something wrong. I'm not a mechanic, but based on my own research on my specific car, this is clearly an AC/heater blend door actuator problem. I decided to take my car elsewhere, and thank goodness I did because that mechanic shop informed me that a zip-tie was used to hold the heater door in place, which was causing the AC to not work properly. Additionally, the new mechanics reported that the plastic mounting portion that the actuator directly connects to is MISSING. Not exactly sure how a piece like that can just disappear, but I can only assume this establishment took it out or something because I have never taken it anywhere else before. I can understand that maybe using a zip-tie was his way of a quick fix, but never once did he disclose that was what he was doing. And now that the entire plastic mounting is missing, it's not just the actuator that needs fixing as I anticipated. Unfortunately, I can not afford the thousands of dollars I was quoted for all the parts and labor. Now I will be relying on those quick fixes and will have to return to the mechanics during each new season to get my AC and heater switched. I wish this establishment had been more truthful about the work they were doing on my car. Don't recommend.

Worst Repair Experience of My Life…read more I paid Alvarez $1,100 for a rack and pinion repair. When I picked up my car, the steering wheel was tilted 45 degrees off-center, and the steering had noticeable play. Two different professional alignment shops confirmed the rack was installed incorrectly and unsafely. I had to pay a second shop $394 to correct Alvarez's faulty installation (re-center the rack and tighten several loose bolts/lines). A week later, the rack failed completely while driving. The second shop found that Alvarez had installed a hose improperly, which rubbed and caused a catastrophic leak, requiring an entirely new rack and pinion replacement at a cost of $1,421.62. They also confirmed Alvarez had used a cheap, likely junkyard part. The receipt showed they had installed a new part so they lied about that. Alvarez denied all responsibility and refused a refund. I took them to court and won a $1,200 judgment, which they have now ignored and refused to pay for over a year. This business is dishonest, incompetent, and disregards legal rulings. Avoid at all costs.

Excellent work. Very professional. Fast service with a wonderful attitude. Very friendly and…read morehelpful.

Bah. Went in because my son had his car smogged there, but DMV didn't recieve the info…read more I tell the mechanic ( star tattoo on front of neck) he says he can only look it up by date. He says it's a huge hassle because all his monthly paperwork goes to h8s accountant. He then says "it's only $55, so not a big deal." I respond that "it being ONLY $5, is relative to who your talking about about. $55 can be a lot to some people." Now im not asking him to do anything. Not search the recipt, nothing. But the guy is a huge dick about my $55 is relatve comment and proceeds to tell me our conversation is relative because hes not getting anything out of it. Well ok dude. Must have plenty of business and not need mine.

I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

I've been going to Guy Young now for over three years with very positive results. He's extremely…read morehonest and fair in his pricing. He's helped me out of a tight spot more than once I can not recommend him highly enough.

Good place! Good people! Owner Guy gave us a very…read morecompetitive quote and did the repairs in a timely fashion. Even gave us a ride back home and picked up after the work was completed. Thank you for your service.

I took my car to Strong Automotive for a drive line seal replacement and service was great, very…read moreprofessional and I am pleased with the work they did. It has been over a month and the job still looks professional and new. No problems whatsoever. In past when I needed help they went beyond the call of duty. Very caring people. K.Hutchinson

My 80 y/o mother has an older Subaru Outback. The stock headlights aren't bright enough to compete…read morewith newer cars shining their lights at you. I bought very expensive aftermarket bulbs but discovered the front bumper must be removed to change the light housing which I also wanted to replace. I saw this body shop had high stars on Yelp so I called to ask if they would perform the work. Their immediate response was "no" and "we don't do that kind of work and only install OEM components." I kindly asked " do you recommend anyone else that will do this work for me?". Immediate "nope, you'll just have to call around" They were about as helpful as a broken fence post and could care less in my opinion. My next phone call was to Underhood Automotive. Immediately helpful and professional. Chris said they do this kind of work all the time and install DOT legal headlights on older Shasta County Search and Rescue vehicles. Every single question I asked was answered. I live 4 hours away from Redding so coordinating this was somewhat of a Challenge. Chris even told me my mom's car had loud squeeking brakes and he would inspect those as well. Strong Automotive has high stars so I'm guessing their body work is pretty good but customer service is also very important and in this department, they have a long way to go.

Roy responded to my request for service within 30 minutes. He scheduled a time that was convenient…read morefor me to have him come over to replace my rear brakes. The appointment was delayed due to Roy getting an emergency roadside call, he called to let us know he was running late. Not a big deal because he finished the job in about 2 hours. Emailed an invoice and the price couldn't be beat! Definitely recommended First Choice Mobile Mechanic!!

We highly recommend First Choice Mobile Mechanic! Roy was friendly, professional, did excellent…read morework and his costs were very reasonable as well. We were headed home to Southern California from Seattle when the battery light turned on and our battery died near Redding around 7pm. Thank goodness we found Roy on yelp! He came out to our hotel to diagnose the car later that night and returned the next day with parts to fix the alternator. We were back on the road by lunchtime. Roy being a mobile service was such a god send for us as we were traveling with 2 kids and a large dog. We didn't have to Uber back and forth from an auto shop to the hotel and back again which cut out so much stress from an already stressful situation. Tips: I would recommend texting Roy if he doesn't pick up. Depending on the time of day, he can be a one man show and not able to pick up the call right away.

The cashier Gail refused to turn air on and asked if i got gas. I told her that i get gas there all…read morethe time but pay at the pump with my card. I was on my way to work with low tires due to weather change. When i called to complain manager asked me to hold on and i could hear her talking and checking out customer. Very poor customer service and i will never use Valero again.

Ignore the "Clean Restroom" sign. If sticky floors, no toilet paper and a urine stench so bad your…read moreeyes burn is something your after, this is the stop for you !!!

We were traveling from Orange County heading to Weed to spend a few days when the engine light of…read moremy suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger

Who charges a diagnostic fee for every single issue? I did not authorize this ahead of time and I…read moreended up paying over $300. Other customer reviews showed comprehensive courtesy inspections were included as well as an extensive courtesy brake and Tire inspections. I was charged to diagnose a rattle in my brakes. Not only did they diagnose the rattle wrong but when I asked to correct it..It is now still not fixed.. instead, they bent the clips out to build more tension and put spray glue on the calipers to hold them down. I live an hour from town so I got to take 3.5 hours out of my life to have it still not fixed or even diagnosed properly. Wish I could charge them back at an hourly rate. The receptionist tells me they charge multiple diagnostic fees because She can't be having Her guys do work for free. But She apparently doesn't mind having Her customers drive back-and-forth on their own dimes. Awesome. I would pay overly inflated prices if I felt like things were getting done properly. Issac was my mechanic and he did what he could. Very nice guy who I really appreciate. Thank you Issac. But this shops got some issues. Not the mechanics fault. The original estimate link said that the brake stuff would be included in the courtesy brake and tire inspection.. zero dollars. (Take screen shots. I forgot) They found that the rattle clip was bent outward instead of tucked in like they should be on both front tires. So basically they had to bend the clip back in and that cost me 130. They're still rattling. Much better but still it's a band-aide not a fix. Supposedly they checked the back brakes, but one of them is squealing pretty severely and has a stuck Caliper.. completely missed that. When I asked if they looked at them they said, I'm sure I did.. no memory of it and no record of it. The comprehensive inspection also said zero dollars in the original link. 180+ to diagnose the clutch issues. Clutch replacement price was 1400 to 2200. I thought 'that's realistic I can cover that no problem.' Even if the insurance won't cover it. That's a standard price and why the system auto populated as such. After Statefarm got involved I reopened that quote link, completely different price. $3500 plus..more than the Subaru dealership. When I hit them up about it they acted like they didn't know I was was talking about. But I would not have pulled a price 1400 to 2200, out of my ass. I know I saw that. They know that their software auto populates before they change it. I figured that, so I looked it up and that is definitely the case. They went ahead and blatantly admitted to marking up their parts over 68% and mentioned that they added another hour plus to the estimate for labor. If you buy parts online from the dealership that's 105% mark up. Seriously what?? $765 vs over $1600+. I get marks ups, but this over the top. Naturally, the labor rate is not listed on their itemized bill and estimate or website. I will include for you the difference between the actual oem prices versus what they were going to charge. And evidence of free diagnostic and brake inspections done for other customers. Also what ai said about the collision I don't know why, but they insisted that this had nothing to do with the accident. I hit a huge bear, it crumpled the entire right side of my car. It does seem like it's related. The clutch wasn't slipping or going out prior, it's a very young clutch for a Subaru Impreza, and it started directly after the accident. It's a short rubber squeal upon take off. The clutch is still actually working fine. I asked them if they could rewrite the quote saying that this is consistent w an impact only because I have researched it quite a bit and that does seem to be the case. And possibly add that mechanically, the clutch is still sound and operational. They literally told me there is no way that it is related and that I am trying to commit insurance fraud. Are u kidding me?? Guess I shouldn't have bitched that my tires were over inflated. Save yourself the time and hassle.