Same old dealership games...I thought I was in a 1972 throwback. They high-ended the book price on…read moretheir pre-owned vehicle and low-ended mine. They kidnapped my vehicle into their shop for a half-hour assessment and tried playing it down another $2k for a mysterious OBD readout that didn't trip a dash light -AND- even if there was a problem, they ignored that my vehicle is still under all factory warranties. THEN came the stereotypical used car dealer added charges and fees. All the while, I never even saw the vehicle i was interested in trading up to buy. The only thing that wasn't circa 1972 was the clothes. Every associate I saw walking around was dressed like a slob. Not a button down shirt in the place, much less a suit or tie or even a pair of dress slacks. So yeah, if you want to get played with the same racket they worked 50 years ago, swing on by Morrie's. What am embarrassment. This kind of place is the reason people don't trust used car salesmen.

I was sold a 2021 Subaru Forrester at the Forest Lake location under the pretext that they knew…read morenothing about the condition of this vehicle prior to it other than what CarFax information they had . They use CarFax as a shield to hide behind the fact that the car may or may not have been in a wreck. Upon getting the car home my husband found FIVE auto sources that reported the car had been in a WRECK!!! Also upon our drive home we found out we needed a new car battery. After driving for less than weekend we found out ,as new Subaru owners , the auto start stop function was not working. When they did auto body work to vehicle they didn't hook up the wiring harness correctly and the hood was not aligned. Thankfully Forrest Lake sent us to their Subaru dealership and we were able to get wiring harness fixed,but, hood is still maligned and paint job has issues. Thank goodness for the Morries promise 30 warranty we were able to get reimbursed for a battery. Recently we were informed by a mechanic that our engine mounts need to be replaced.

I started working with Chad Walczak about 3 years ago... talking about wanting a…read more Miata MX5. I wasn't ready to buy but he didn't mind, he conversed with me about cars and everything else. I have what is now a 28 year old Mitsubishi Spyder which I brought in for service at the beginning of each Spring. I would always stop in and ask more questions about the purchasing process. He was so patient with me. I finally did it... Chad is truly a treasure. He made sure everything was perfect every step of the way. Everyone needs to have an experience like this. It will truly change your opinion on what it's like to buy a car.

everything needs improvement!!!…read more after over 20 years giving them my $$$$, i am done how dare them!!! let my mx-5 convertible, sit untouched all winter long with very little communication to me on any progress!!! they didnt even order the parts i requested please don't waste your time and money at brookdale mazda mitsubishi. they deserve absolutely nothing!

Service Department... crooked as hell! They tried to scam me with an unneeded part replacement…read morewhen they only changed the fuse a few years back... now they held my vehicle hostage for what was supposed to be a free recall repair. My free recall repair cost 300!

great buying experience last summer.. horrible customer service…read more I had my first service appointment since buying my new car. Upon entering the front of the store, I was just screamed at by a large dark man wearing sunglasses - screaming at me to move my car. I was only coming in to ASK WHERE to take my car to have it serviced.. again he screamed at me to move it.. I had a sick baby in the car and just had a quick question, (that at this point could have been answered twice), but before even getting to ask, I was screamed at and everyone just looked at him while he did it. I ended up crying and extremely upset all because I had come in quickly to ask where to go. - The man screaming at me was looking to make a sale to the guy in the giant truck behind me, (as were the people around which is why NOBODY helped me-and must've silently agreed with him) but little did he know that the guy in the giant truck behind me was my BOYFRIEND who was there to pick me up from dropping my car off to get serviced. Nice job buddy, you are SO DESPERATE FOR A SALE you neglected to help an ALREADY PAYING CUSTOMER. You people are sick and only care about the big sale then leave your customers to fend for themselves. You should all be so ASHAMED of yourselves for condoning this behavior and doing absolutely NOTHING for me as I leave the building BAWLING!!! [The only kind person in the building was the Teddy who helped me in the service department, and the man that asked me about my pink seat covers..] to the incompetent imbecile who screamed in my face , you should be fired. I am honestly SO embarrassed that I trusted this company, & wish I had bought my car elsewhere.

Do yourself a favor and go somewhere else…read more This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they're part of a "package," but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don't realize how bad it is until it's too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn't. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn't even have my signature on them. So somehow I'm locked into products I didn't clearly agree to? Make that make sense. And no where did it show they weren't cancellable. I don't get why he won't just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told "all cars have it now," yet I was still charged for them. Apparently some people "negotiate it off"...funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn't. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren't third-party but literally sent the document that proves it was. Yet I STILL can't cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there's basically no accountability. End of the day, I'm stuck with a high monthly payment on a car that's not even brand new, all because of how this was handled. This wasn't just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don't come here. It's been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat.

Julie ( receptionist i think ), very pleasant & accommodating during phone call. Drew M. ( service…read moreadvisor ) , always humble, pleasant & customer focused. Sarina S. ( New Vehicle Mgr. ) , shows integrity & helpful attitude at all times. Matthew as well. All Salespeople friendly. Many Tnx To All . Regards, Deborah H. Gary & Leland C.

Do NOT buy a car there unless you except poor service. We found a pre-owned car there online 2014…read moreJeep with 23k miles, called, and a salesguy named SEAN CROWDER called us back. We scheduled a time to go look at it on a Saturday and upon arrival and discovered that the front windshield had an huge crack and two of the tires needed to be replaced. Sean assured us he would get the windshield replaced, new tires installed, and even drive it up to our home on "Monday or Tuesday latest" if we bought it. So we bought it on Saturday night. We didn't even ask him to show us any other cars. It was an easy sale for him. Monday comes, no call. We call him and he says the tires won't be in until tomorrow but he doesn't work tomorrow so his manager will call us when it gets done. Tuesday comes, no call. I finally call him Wednesday and he says the car will be done this afternoon and can I come get it? I live an hour away from the dealership! But I was going to be near there for work so I stopped by there Wednesday afternoon. He hands me the keys and I finally get into my car. And I discover the gas tank is only half full. Then I discover while driving around the next day that they never put a yellow paper on my back windows and I was driving around with no plates! So I call them and Sean says a detail guy must have taken it off and asks if I can come in. I go in because I'm fed up. The manager (bald) guy shrugs and says they aren't perfect. And of course while Sean's computer is on, he's nowhere to be found. Moral of the story: While this doesn't represent all of their sales guys (Asian ones are great), I would not go back in expecting even medicore service.

Purchased a used Toyota from this dealer. They sold me the car without a seals on the outside of…read morethe car. The only reason I noticed was because water POURED into my trunk during a car wash. Went to them to look at brake lights coming on on my dashboard. The service person didn't even listen to me when I described which lights were on, they began inspecting my tires and immediately told me that my brakes needed to be replaced. I paid $1k for my new brakes and the lights came back on the next day. The service person said they didn't know what the problem was and had to call Toyota to figure out that the sensor was probably busted. I was quoted an additional $1k to fix the sensor. Who knows if 1) my brake pads/rotors/brake fluid actually needed to be replaced, or 2) if they ever did a diagnostic on the lights that came on my dashboard. Seems to me I could've fixed the sensor and avoided paying for new brakes. If you buy a vehicle from them, inspect it closely before you leave. And after that, use their free oil changes but service your vehicle's issues elsewhere.

Sales experience. Financing department not being truthful…read more Pulling hard credit scores. Making you wait. Threatening to sell the car if you don't buy. This is the dealership that plays you for a fool. Buyers be aware - especially WOMEN!!! They couldn't even efficiently email a PDF of a sales purchase agreement. Everything that could go wrong - did. Not smooth, not experienced, not professional. WAITING TIMES ARE COMPLETELY RUDE. EVEN WITH APPOINTMENTS Don't waste your time!!

My experience finalizing my vehicle purchase with Bill Long was disappointing and did not reflect…read morethe level of professionalism I expect from a dealership. Bill was not well-informed about the work completed on the vehicle and was unable to clearly answer several of my questions. He also would not incorporate the cost of a second key into the purchase price -- something that should be standard in any vehicle sale. After I completed financing, there was minimal follow-up. Bill later texted that he had intended to come outside to congratulate me, but that did not occur. The dealership was not busy at the time. I also drove off the lot with less than a quarter tank of gas, which suggested a lack of attention to basic details. The rental car company was located just five minutes from the dealership. Rather than driving me there to return it at the time of purchase, Bill instructed me to leave it in Acura's lot with the keys at the front desk, assuring me the rental company would retrieve it the next day. That representation was incorrect. I had to take additional time off work to return to the dealership, and only then was I driven to the rental location -- which is what should have been arranged from the outset. For the second key, I was told the technician is available only during a two-hour window on Friday mornings and that the process would take 15-20 minutes. I was first in line when I arrived, yet the technician had not arrived, and I ultimately waited over an hour -- significantly longer than stated. Collectively, these issues point to a lack of preparation, coordination, and accountability. While I had an excellent experience working with Ilena Garcia, my final interactions with Bill diminished my overall confidence in the dealership's customer service standards. Based on this experience, I will not return for future service and would not recommend the dealership to others.

A little background here. Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first…read moreone was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. My wife leased a new Bronco from another dealership (she liked the colors) in 12/24. This review is mainly for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. I bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02 F150, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. There have been times where I wasn't completely happy with them when they've done work, but it is what it is. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. That day, they did the oil change recommended an air filter change, and then sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that once not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they could do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. When I got home that afternoon, I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it under warranty. Todd said that probably wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. Silly me. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her, we had to call them. Frustrating beyond belief, but this is how they operate. I bet I have spent between $6000 and $7000 dollars with these folks just on the '17 F150, not to mention the '02 they worked on for 4-5 years. So I am not some first time customer. The quality of Ford vehicles has gone down, and then to have a dealership like this that just doesn't give a hoot about treating their long time customers, let alone new ones, right makes it that much worse. I've never written a review in my life, but this whole episode just sticks in my craw, so had to get it off my chest and hope someone can learn from it. By the way, I'm still waiting on the call back from Todd. If I didn't know better, I'd say he's still on vacation, but he had to call my wife to straighten her issue out, so I know he's back at work. Save yourself trouble and go somewhere else if you need service work done.

Horrible service I called Saturday to get car was given run around they kept giving me run around…read morewould not call back I went to Lutheran and was qualified in 30 minutes if customer service ice is that bad just imiage if you have issues

I have a Ford that had a small leak that was covered with my warranty…read more I brought it in, was supplied with a loaner, but, hey.. I love my vehicle! Dave, the hero in my mind realized my frustration and although I may have had up to over a week, I got my car repaired in 2 days! Love, love you!! I will always recommend you!

BUYER BEWARE. Behind our backs, they were planning to keep our truck instead of sending it back to…read moreFord credit as promised, as it was a lease return. They insisted it wasn't worth what we wanted for it, and that they did not want the truck, but... they convinced us to leave it with them, even though it belonged to us for another month, and ended up planning to sell it for more than we were asking for it - without telling us, or should I say, very purposely omitting that information. They took the time to photograph, detail, and list the truck for sale on their website at a substantial gain of over $7000 while we accepted a lesser trim package than what we went there for. Hence why they omitted their actual plan. I reached out to the salesman that we worked with, and the general manager, and I was responded to by a different sales manager, who we didn't deal with nor reach out to. He offered a very alarming explanation, that created further suspicions. He offered to send proof they sent the truck back to Ford Credit, and then became completely unresponsive to several attempts to contact them. I reached out multiple times to several people within the dealership to no avail. My advice - stay away from these people. And to the dealership: I'm not done, and I hope you get exactly what you deserve--and with that, a sincere fuck you.