Same old dealership games...I thought I was in a 1972 throwback. They high-ended the book price on…read moretheir pre-owned vehicle and low-ended mine. They kidnapped my vehicle into their shop for a half-hour assessment and tried playing it down another $2k for a mysterious OBD readout that didn't trip a dash light -AND- even if there was a problem, they ignored that my vehicle is still under all factory warranties. THEN came the stereotypical used car dealer added charges and fees. All the while, I never even saw the vehicle i was interested in trading up to buy. The only thing that wasn't circa 1972 was the clothes. Every associate I saw walking around was dressed like a slob. Not a button down shirt in the place, much less a suit or tie or even a pair of dress slacks. So yeah, if you want to get played with the same racket they worked 50 years ago, swing on by Morrie's. What am embarrassment. This kind of place is the reason people don't trust used car salesmen.

I was sold a 2021 Subaru Forrester at the Forest Lake location under the pretext that they knew…read morenothing about the condition of this vehicle prior to it other than what CarFax information they had . They use CarFax as a shield to hide behind the fact that the car may or may not have been in a wreck. Upon getting the car home my husband found FIVE auto sources that reported the car had been in a WRECK!!! Also upon our drive home we found out we needed a new car battery. After driving for less than weekend we found out ,as new Subaru owners , the auto start stop function was not working. When they did auto body work to vehicle they didn't hook up the wiring harness correctly and the hood was not aligned. Thankfully Forrest Lake sent us to their Subaru dealership and we were able to get wiring harness fixed,but, hood is still maligned and paint job has issues. Thank goodness for the Morries promise 30 warranty we were able to get reimbursed for a battery. Recently we were informed by a mechanic that our engine mounts need to be replaced.

everything needs improvement!!!…read more after over 20 years giving them my $$$$, i am done how dare them!!! let my mx-5 convertible, sit untouched all winter long with very little communication to me on any progress!!! they didnt even order the parts i requested please don't waste your time and money at brookdale mazda mitsubishi. they deserve absolutely nothing!

I started working with Chad Walczak about 3 years ago... talking about wanting a…read more Miata MX5. I wasn't ready to buy but he didn't mind, he conversed with me about cars and everything else. I have what is now a 28 year old Mitsubishi Spyder which I brought in for service at the beginning of each Spring. I would always stop in and ask more questions about the purchasing process. He was so patient with me. I finally did it... Chad is truly a treasure. He made sure everything was perfect every step of the way. Everyone needs to have an experience like this. It will truly change your opinion on what it's like to buy a car.

Service Department... crooked as hell! They tried to scam me with an unneeded part replacement…read morewhen they only changed the fuse a few years back... now they held my vehicle hostage for what was supposed to be a free recall repair. My free recall repair cost 300!

Parts department employees were friendly and were very helpful. Will be back for parts in the…read morefuture.

Julie ( receptionist i think ), very pleasant & accommodating during phone call. Drew M. ( service…read moreadvisor ) , always humble, pleasant & customer focused. Sarina S. ( New Vehicle Mgr. ) , shows integrity & helpful attitude at all times. Matthew as well. All Salespeople friendly. Many Tnx To All . Regards, Deborah H. Gary & Leland C.

Rip off artists. Claimed title was salvage on trade and wasn't and they knew it, they listed for…read morealmost double of trade in 2 days.

Do NOT buy a car there unless you except poor service. We found a pre-owned car there online 2014…read moreJeep with 23k miles, called, and a salesguy named SEAN CROWDER called us back. We scheduled a time to go look at it on a Saturday and upon arrival and discovered that the front windshield had an huge crack and two of the tires needed to be replaced. Sean assured us he would get the windshield replaced, new tires installed, and even drive it up to our home on "Monday or Tuesday latest" if we bought it. So we bought it on Saturday night. We didn't even ask him to show us any other cars. It was an easy sale for him. Monday comes, no call. We call him and he says the tires won't be in until tomorrow but he doesn't work tomorrow so his manager will call us when it gets done. Tuesday comes, no call. I finally call him Wednesday and he says the car will be done this afternoon and can I come get it? I live an hour away from the dealership! But I was going to be near there for work so I stopped by there Wednesday afternoon. He hands me the keys and I finally get into my car. And I discover the gas tank is only half full. Then I discover while driving around the next day that they never put a yellow paper on my back windows and I was driving around with no plates! So I call them and Sean says a detail guy must have taken it off and asks if I can come in. I go in because I'm fed up. The manager (bald) guy shrugs and says they aren't perfect. And of course while Sean's computer is on, he's nowhere to be found. Moral of the story: While this doesn't represent all of their sales guys (Asian ones are great), I would not go back in expecting even medicore service.

Purchased a used Toyota from this dealer. They sold me the car without a seals on the outside of…read morethe car. The only reason I noticed was because water POURED into my trunk during a car wash. Went to them to look at brake lights coming on on my dashboard. The service person didn't even listen to me when I described which lights were on, they began inspecting my tires and immediately told me that my brakes needed to be replaced. I paid $1k for my new brakes and the lights came back on the next day. The service person said they didn't know what the problem was and had to call Toyota to figure out that the sensor was probably busted. I was quoted an additional $1k to fix the sensor. Who knows if 1) my brake pads/rotors/brake fluid actually needed to be replaced, or 2) if they ever did a diagnostic on the lights that came on my dashboard. Seems to me I could've fixed the sensor and avoided paying for new brakes. If you buy a vehicle from them, inspect it closely before you leave. And after that, use their free oil changes but service your vehicle's issues elsewhere.

I just don't get how the ratings aren't higher for this place. That being said, we have never…read morebought a car here but have taken several vehicles here for service. Heck, I wish I could take the car I drive here! The techs here are knowledgeable, approachable, and FAIR! We have never been over-charged, in fact they did some work for free due to an earlier error that wasn't even their fault! Right now I am waiting here for a recall repair. The recall is so large that they have been working Sundays for months trying to catch up with the need. It seems Sunday's are only for this issue. The waiting area has always been welcoming with a nice variety of snacks and beverages (if I knew how to add photos I would) Today there is even a bigger spread. Not exactly the best brunch in town but I appreciate the effort.

Sales experience. Financing department not being truthful…read more Pulling hard credit scores. Making you wait. Threatening to sell the car if you don't buy. This is the dealership that plays you for a fool. Buyers be aware - especially WOMEN!!! They couldn't even efficiently email a PDF of a sales purchase agreement. Everything that could go wrong - did. Not smooth, not experienced, not professional. WAITING TIMES ARE COMPLETELY RUDE. EVEN WITH APPOINTMENTS Don't waste your time!!

A little background here. Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first…read moreone was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. My wife leased a new Bronco from another dealership (she liked the colors) in 12/24. This review is mainly for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. I bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02 F150, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. There have been times where I wasn't completely happy with them when they've done work, but it is what it is. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. That day, they did the oil change recommended an air filter change, and then sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that once not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they could do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. When I got home that afternoon, I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it under warranty. Todd said that probably wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. Silly me. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her, we had to call them. Frustrating beyond belief, but this is how they operate. I bet I have spent between $6000 and $7000 dollars with these folks just on the '17 F150, not to mention the '02 they worked on for 4-5 years. So I am not some first time customer. The quality of Ford vehicles has gone down, and then to have a dealership like this that just doesn't give a hoot about treating their long time customers, let alone new ones, right makes it that much worse. I've never written a review in my life, but this whole episode just sticks in my craw, so had to get it off my chest and hope someone can learn from it. By the way, I'm still waiting on the call back from Todd. If I didn't know better, I'd say he's still on vacation, but he had to call my wife to straighten her issue out, so I know he's back at work. Save yourself trouble and go somewhere else if you need service work done.

Horrible service I called Saturday to get car was given run around they kept giving me run around…read morewould not call back I went to Lutheran and was qualified in 30 minutes if customer service ice is that bad just imiage if you have issues

I have a Ford that had a small leak that was covered with my warranty…read more I brought it in, was supplied with a loaner, but, hey.. I love my vehicle! Dave, the hero in my mind realized my frustration and although I may have had up to over a week, I got my car repaired in 2 days! Love, love you!! I will always recommend you!

ORIGINAL 6/23/26: Behind our backs, they were planning to keep our truck instead of sending it back…read moreto Ford credit as promised, as it was a lease return. They insisted it wasn't worth what we wanted for it, and that they did not want the truck, but... they convinced us to leave it with them, even though it belonged to us for another month, and ended up planning to sell it for more than we were asking for it - without telling us, or should I say, very purposely omitting that information. They took the time to photograph, detail, and list the truck for sale on their website at a substantial gain of over $7000 while we accepted a lesser trim package than what we went there for. Hence why they omitted their actual plan. I reached out to the salesman that we worked with, and the general manager, and I was responded to by a different sales manager, who we didn't deal with nor reach out to. He offered a very alarming explanation, that created further suspicions. He offered to send proof they sent the truck back to Ford Credit, and then became completely unresponsive to several attempts to contact them. I reached out multiple times to several people within the dealership to no avail. My advice - stay away from these people. And to the dealership: I'm not done, and I hope you get exactly what you deserve--and with that, a sincere f*ck you. UPDATE 7/27/26: We're honestly amazed that Roseville Midway Ford thinks complete silence is an acceptable way to treat customers. We've reached out repeatedly and have been ignored every single time. Apparently, accountability ends the moment they have your business. Instead of addressing legitimate concerns, they've chosen to hide behind unanswered messages hoping we'll eventually give up. Their refusal to respond says more than any excuse ever could. If this is how they treat customers after the sale, imagine how they'll treat you when something goes wrong. We'll continue sharing our experience, so others know exactly what to expect: a dealership that's quick to make promises and even quicker to disappear when it's time to stand behind them. Shame on all of you. You'd think a group of grown men would have at least the collective backbone to own the consequences of the shady business deals they knowingly created. Mark Bjorness is the Sales Manager that talked us into the whole deal. Tom Kulick is the Sales Manager that emailed us back one time only, though we never dealt with him during the transaction. John Tichenor is the General Manager who has been attached to all correspondence and has not reached out one time. What an impressive collection of cowardice. All these grown men in one organization, and not one ounce of accountability amongst them. Just lovely. Congrats. Best part - these arrogant blowhards listed the truck for sale again. Further proving their ideocracy in thinking we aren't paying attention. AND...they are blocking, deleting, and boosting reviews where they can. LOL.