Beware of this agency... they drop patients for no reason .. they just leave patients high and dry…read morewithout care. Communication from this agency is lacking

We are a local In Home Care provider in Salem for 27 years. We have worked with many home health…read moreagencies over the years. We have had the pleasure of working with Amedysis Home Health's Physical Therapists and Nurses on many of our In Home Care cases. We have been impressed with the quality, flexabilty and thoroughness of services provided to our clients by this agency. Salem is lucky to have this valuable resource that allows clients to go home and recieve the services they need, avoiding costly nursing home placements.

Excellent professionals, great caretaking, very good training, flexible to circumstances. Very…read moreimpressed with the company and it's personnel.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Salem, OR. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Salem and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

They do not answer the phone at night. It is not 24/7 care as they say it is. Please, as amazing as…read moretheir staff is (because they really are all amazing people with hearts of gold), choose a different agency that answers the phone 24/7! Also... edited: the one request we had on the very first day was for one specific medication and we had documentation for why it was necessary. They assured us it would be readily available, no problem. But when the time inevitably came? They unilaterally decided the cost was too much and gave us the specific medication we had said did not work at all. They didn't even bother to call and ask if we would be willing to pay for it out of pocket. We absolutely would have, it was $100 for my dad's last greatest fear of pain at the end. So they decided on their own that his comfort in passing was not worth $100. This should be criminal. And I know none of their actual caregivers would have chosen that decision in a million years. But please, for the sake of your loved ones, go with a different agency.

What is written on their website "The primary goal of both Home Health Care and In-home Care is to…read morehelp our clients stay at home for as long as possible while maintaining quality of life" is the opposite of what they are telling my parents who are currently clients. They keep telling my mom they are not to be used for maintenance. They can only be used for short term to make improvements. My dad has Parkinson's disease. The objective is to prevent a decline in his condition. I think that would be considered "maintaining quality of life". The doctor referred him for home health and they were matched with this company. Yet the man from the company told my parents they do not do maintenance, only improvement. It seems to say the opposite of what their website says. Perhaps they need to review their website and change their philosophy if their practices have changed. Overall the therapists who have come to the home have been fabulous it's just the battle of trying to get services to " maintain quality of life" that has been a horrible struggle.

This place doesn't provide "care" They sent out a person who lied about their experience within my…read moreclients home causing immediate dismissal of my client. Totally unprofessional. They should have sent written notice of these supposed violations.

As the daughter of a veteran who selflessly served our country, I was exited to be given a gift of…read morehome care through the veterans administration (HAHA Program) when his needs increased and caring for him became harder for me to do personally. He was given to Comforcare of Salem as a client. Day one was full of hope. Having never had dealings with in home care I felt like we must be in good hands. He was assessed and his needs added to a chores list (for lack of a better word) to the caregiver. Right away we had an amazing caregiver. She was there two times and we were given the excuse that she got another job. Indeed she did. Within the company. Next we got a young woman who was like able but not capable. This caregiver did not follow through on tasks, was constantly on her phone (texting, calling, surfing), she would fall asleep in my dads chair frequently, came multiple times with 1 1/2 inch long fingernails that were pointy and dangerous, was a no show multiple times, frequently talked my dad into eating food that was not a meal but snack foods instead which is less than ideal for a dialysis patient, and so much more. She even took the liberty of cutting his hair without having a clue as to what she was doing let alone asking if this was going to be acceptable. Today I write this review as I have for the fourth time been left without a caregiver for my dad. He will not get his shower but a bed bath which is all I am able to do. No visitor to brighten his day. No helper to supervise that rare walk. I don't get so much as a call to know there will be no one coming. I do get excuses from everyone as well as empty promises. I am frustrated and overwhelmed with this company that hires so many very young and obviously inexperienced people who have poor work ethic and very little productivity as well as staff that offer excuses instead of real solutions. I have called the veterans program and will be asking for another provider of care and certainly making it known as to why I am so displeased. Additionally, over the last several months I have either had no caregiver or had to orient someone new with each day we were actually provided with a caregiver, which completely negates any help in care that it should be providing. Essentially, I am left to do all the care while they get paid to watch and that is just not right. This company is not providing the standard of care. At least not for this US Air Force Veteran.

You can't find a better home care service than A Golden Hand. The caregivers are exceptionally…read moretrained to provide the most compassionate, reliable, and respectful care to your loved ones. I highly recommend them.

If I could give this business a negative score, I would. The "skilled" workers have not been…read moreproperly trained. They complain about being tired, having a lot of aches and pains, and discuss their personal problems. There was a lack of communication, a lack of professionalism, and disrespect was shown to the client. This is really scaled back to everything that happened. If you care about the person you are trying to find help for, don't go through Personal Home Care.

From the owner: A personal choice for personal attention, Comprehensive In Home Care makes the d…read more Personal Home Care, a Comprehensive In Home Care Agency, is locally owned since 1985 by an RN. We offer skilled care giving, medication management, memory care, end of life care, case management, nursing delegated tasks and nurse teaching. We serve Marion, Polk and Linn counties of Oregon. Our care services are available 24 hours a day. Why hire us? * 29 years experience providing care giving services * Owned and operated by an RN * Honest reliable services * Thorough screening of all employees * Low staff turnover rates * Ongoing case management Some of the many services we provide: * Meals, Shopping & Laundry * Hygiene, Grooming & Bathing * Mobility Assistance, Transportation * Medication Management * Nursing Services * Diabetic Management * End of Life Care Avenues to pay for care: Private Pay, Long Term Care Insurance, VA benefits and Medicaid. We have 24/7 on-call services available. Have questions about services that are not answered here? Call us to receive your complimentary private in home care evaluation.