These guys--I can't say enough about them…read more In a world of "mechanics" who know only how to replace parts, Auto Pro employs true mechanics who know the art automotive repair. More than once, a mechanic here has spent a few hours on my car diagnosing a problem that other garages couldn't detect (even after I described thoroughly) They are honest, capable, and eager to save your money rather than up selling services and repairs that you don't need (unlike most dealerships and chain companies). I tend to avoid small shops--I like to plug into a corporate structure. That said, I trust these guys with my auto when real work is on the table.

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

Out standing service. Pulled in for an oil change and I didn't have to wait. Grover the mechanic…read moretook great care of my vehicle. Recommend this place .

Great place for an oil change. Quick, reasonably priced and very courteous. Highly recommended…read more Got an oil change yesterday, 05/11/26, on my dusty, occasionally driven F-150. The full synthetic was just over $100 which is reasonable. I have used this firm with all of my vehicles since moving to Maryville a few years ago. I would rather support a local firm than national franchised oil change facility. Let's keep all of the money in Maryville! My observation is that for the first time ever, they did not clean my windshield. Not a big deal, but I'd come to expect it. There were 3 or 4 employees and no other customers. Has there been a change of policy and they no longer clean windshields? How long could it take... a minute?

Terrible service! I took a friend's 1997 4.6L F-150 in for a simple coolant flush. They only vacuum…read moreit, which cannot pull it all out. Then they filled it, and I paid my bill $140. I asked them what temp it tests to now? They looked at me puzzled, so I even had to explain to the tech. Then, they brought out the antifreeze tester, but sorry, it busted - all they could say was bring it back in a week when we have another tester? Seriously, so after I returned and pulled out the photo I had taken right after the engine cooled at my home. I tested with my antifreeze tester. It showed only to 0 degrees F! Showed it to the tech back at Valolene- his only reply was Well, ok, it doesn't get cold around here anyway! I then asked for my money back, but he immediately declined, so I drove to Jiffy Lube down the street. They pulled the upper radiator hose hooked up their PRESSURE machine pushing all coolant through the radiator & heater core and engine - then out the unattached upper radiator hose. This is the only way to throughly replace the old fluid. No vacuum garbage there! I checked the antifreeze before adding it, and yes, good to -35F as it should be when done correctly! Stay far AWAY FROM VALVOLINE as possible , terrible service, extremely ignorant and rude! Cooling systems are only positive pressure, any negative pressure can hurt gaskets within the cooling systems. The staff was very rude and obviously did not care. Terrible service so stay away! I called the V headquarters and registered a complaint, was given a case # and was told I would hear back - well good luck with that, as of today the Aug 24 still waiting- that says something about the company! FYI Below you will see their invoice, then my HOME freez point of theeir service (since they had no instrument to use?) Clearly showed only 0F, then same day over to Jiffy Lube and I checked their work freez point was a good -35F as it should be! FYI BEWARE

I came to Valentino for an oil change and Adam took care of me. He was very friendly, professional,…read moreand really hustled to get the job done quickly without cutting corners. I appreciate that he was straightforward and didn't try to upsell or give me any runaround--just honest work and great service. Definitely recommend this place, especially if Adam is the one helping you out. Dakota.

Great crew at this Firestone! Amazing service! They are reliable and efficient. I will use them for…read moreall my car needs.

very friendly staff they seem very knowledgeable and got me in and out o in a timely manner…read morecouldn't ask for a better shop

Went there to help me trouble shoot a little wobble in my steering wheel, everyone there was so…read moregreat and helpful!! I recommend everyone to go here, I will be back!

Went here about a month ago for a tire rotation and they also told me rear pads were low so I got…read morethem replaced I took it in because my front right tire was acting like it was out of balance and the car had a slight pull to the right they charged me for the rotation and balance and brakes over $500 granted I should've done them myself but I didn't wanna risk it considering how low they were a little while after this the problem still persisted and they told me they had moved the tire that was causing issues yet the same spot on the car was vibrating I've taken 4 years of mechanics in high school worked on all the machine drove numerous vehicles grew up with an uncle who can work on any vehicle or piece of equipment so I know my stuff for the most part I took it into Matlock tire and they told me it was out of balance they didn't tell me the tire had a hump in it like Firestone did and I believe they adjusted the alignment that Firestone did as well this goes to show do not go here yes they were nice etc but no I do not believe they take customer service and or have respect for getting customers to come back

They changed a set of tires and cracked my rim. They do not keep records of their work. Be aware!read more

it's a budget tire center, but I found them very honest. they were selling me high quality used…read moretires. halfway installed they noticed a flat spot during balancing and informed and showed me. and then gave me a great deal on new tires. they definitely earned my respect. they would have definitely made more revenue selling me used tires but decided to be honest with me.

My daughter and I pulled into the 305 Whitecrest Drive JL for an oil change. It was busy, but…read moreBrian came over to assess our need. He, gentlemanly popped the hood and ascertained the oil was clean and our last oil change (Virginia) was only 1,000 miles ago, so we will gladly come back to JL 305 Whitecrest Drive for future engine service. Kudos to Brian, we believe should be Employee of the Month/Year for his professionalism and customer service. Please acknowledge him for us girls! Thank you.

Went there for an oil change today and couldn't have been happier! Josh greeted us and did the…read morepaperwork, answering a couple of questions without trying to sell us other, unwanted services. The oil change took less than 15 minutes and we were out the door. We will be back!

West End does quality work and they are fair. They tend to go over and above to do the right thing…read moreand I appreciate that.

We met our college age son in Townsend for a short vacation and realized before heading home that…read more he had a nail in his tire. West End was so kind and helpful and reasonably priced. They got him in as soon as they could and worked quickly. Highly recommend them!