Our experience with Car Fix has been amazing! David and Mike takes the time to explain what is…read moregoing on with your car. We have had both of our cars worked on and they have done a exceptionally good job, at a fair price. We certainly appreciate kind , helpful people that are willing to go the extra mile to make things right.

Billy, Kaleb (Caleb?) and our tech were absolutely phenomenal working on our 2021 XC90. Long story…read moreshort, these guys went above and beyond to diagnose a series of issues with our EPB and ultimately fixed us up as quickly as they could. This included phoning a specialist at a different location, giving me updates (probably way too often), and allowing me to come by and pick up a car seat close to closing time. It really boils down to them truly understanding my situation and dealing with my anxiety around possibly have to take it to the dealer. They worked with my warranty company so all I had to pay was the deductible after they diagnosed it. I mean it when I say, there isn't a better repair shop in East TN, these guys have earned my business forever.

Great people here at Quick-O! Family owned and operated which I love to see! Todd is a stand up guy…read moreand his employees do excellent work! 5 stars all the way!

I visited Quick-O Muffler & Brakes on Friday, January 16, 2026. I checked their Yelp reviews and…read morewas satisfied that they were the place to go. My brakes and rotors needed to be replaced asap. They assessed my vehicle and gave me an estimate on the work. Within 1.5 hrs. I was good to go. The time passed quickly because of the wonderful lady at the desk and the guys who, periodically, came in to talk about the work. I had done some preliminary pricing for the job and was pleasantly surprised by the amount they quoted. They're great folks doing great work!

They are very helpful and knowledgeable about what a customer needs. Also they do not up sale…read moreanything. They will inform you what needs to be replaced.

An oasis of kind competence…read more Over the past few years, I've brought my 10-year-old sedan to Matlock for regular maintenance and one emergency, a gasoline leak. Everyone is always friendly, well informed, and gets the job done. I always felt like I was a real person talking with a real person, rather than a consumer transacting with an institution. I'd give three stars for doing what they promised at the time promised, maybe 4 for being extra personable. What gets them to a strong 5 Stars is what Joey Matlock did when something went wrong. To be brief and intentionally vague, I bought the product they recommended, was unhappy about it, and they replaced it with something better. No argument, no resistance. Just heard me out and did the right thing.

The Staff is amazing and committed to assisting customers. We had a tire issue on our way to our…read morevacation spot and they were extremely helpful and timely with their service. They offered a tire in stock that was economically friendly and a great value! They quickly remedied the problem and we were in our way in no time!

I made an appointment online for a oil change, scheduled for the following morning. Everything was…read moreconfirmed. A few hours later I received a text saying they had no appointments available until the following week. What? I changed my appointment. I showed up for my scheduled appointment, which was for an up to 2 hour wait. When I arrived I was asked to leave my car and return later. What? They had only one technician working in the entire shop. I said no, I will take my business elsewhere. I recommend others do likewise. Unreliable.

Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more

This place runs like a well oiled machine. Fast and reliable service in a clean maintained…read moreenvironment. Prices seem standard but service is incredible. If you need tires this is the place.

Everything was amazing...service, promptness, products, and support. I recommend this locationread more

We were on vacation and had a tire leak. John and his team found a leak and were able to find a…read morenew tire that matched the other 3. Very courteous and timely so we could continue our vacation and head home without worry.

My neighbor took her car in there and talked to John. John was the mechanic inspecting the car. He…read moresaid it would cost $40 just to give a diagnostic of what was wrong. He said it was the starter. She jumped her car to drive it down there no problem. When John called the next day, he said they can't jump it even if it's in neutral. He said if she wants to take her car to get another opinion, she would have to get it towed. So she had it towed to the Honda dealer on parkside. The Honda dealer told her that the water splash plastic panel is missing from her car and the starter sensor is burnt out completely. When she called to Firestone and spoke to John about the water panel, he said he would put it back. Then when she personally stopped down there, another man that worked there said he never had the water panel, never saw it and they don't steal! When we jumped her car before taking it down there, the water panel was clearly in tact. This place is shady and when they found out she didn't want the work done there, they purposely broke the starter and stole her water panel. Beware of these criminals. They took advantage of this old lady and were smiling and laughing when she went down there to ask questions. Them breaking her car, cost her over $2,000 At the Honda dealership. This Firestone was convenient to her home and she wanted to keep her business local, but what a joke! She will be contacting corporate and filing a police report for the stolen water panel. If it has to go to civil court over $500, she will prosecute. Hopefully, they can reach out to her and find her "missing" water panel before garage day on Friday. This is bad business and taking advantage of the elderly. I'm fuming mad for my lovely neighbor.

Amazing service! They never overcharge, always give honest advice and multiple options for…read moreparts/services to fit your budget, they have great hospitality and care for their clients, they work quickly to get things done, and you never have to second guess their high quality work.

Had my car breakdown at the red light right next to this Jiffy lube. Team came out to the road to…read morehelp me get my car pushed out of the road. Helped bring me over to the shop, helped me run some diagnosis, and got me back on the road within the hour. Was super thankful for the team. They also didn't try to convince me to get a bunch of other work done to run the price up, which I really appreciated.