This is really a great shop. The repair was to re attach…read moreone tiny hand back on its stem. Not easy. A full disassembly. Then my upgrade to a better metal band and a new battery. Good as New. A very fair price.

Great experience! Very professional, very knowledgeable about clocks, andanswered all of my…read morequestions (there were a few). Good old fashioned customer service, helpful and straightforward!

I was more than impressed with the variety, quality, and historical significance of some of the…read moreclocks on display. It's a "father and son" business with both named "Ernest." We brought in a quite expensive clock for evaluation and repair, and the younger Ernest was kind enough to give me a tour of their shop. I was astonished and very impressed by the number of clocks I saw. Ernest was very gracious with his time and showed me literally hundreds of clocks, most of which were rare and expensive. I would strongly recommend this establishment to anyone interested in obtaining expert service from two fine gentlemen named "Ernest."

First, I wish their were more stars to add, If you want to have exceptional customer service and…read moreexceptional work done on your watch or clock, this is the place you want to do business with. We have a Antique grandfather clock which has gone thru many moves over the years, they have worked with us every step of the way, to ensure we would have it working like a well oiled machine, included home repairs as well. Thank you so much for the amazing work and the most amazing customers service! Please keep up the great work! The Meyer!

Very reliable, honest, and knowledgeable about what they do. I'm very happy with their services and…read morewould definitely recommend them for all your clock and watch services. Don't look elsewhere and give them a call.

From the owner: We specialize in Grandfather clock repair. Serving the Tucson, Arizona area, please call today to…read moreschedule an appointment!

The young lady who works in the front and greets everyone. I went there to have a watch band fixed…read moreand to change the slip ring on 2 small charms. They took care of both items very quickly and in just a few hours called to let me know they were ready.

I dropped off my ring to be sized. It was done quickly. When I came to pick it up, I was handed my…read morering with a smile. However I looked down, and saw that my ring was shockingly missing a diamond. I informed the associate who looked around in the tissue paper and then said that they would get a stone put back in there. I was devastated as those are the diamonds my husband proposed to me with and it was sad to see my ring looking like a piece of junk, but I put my faith in Goldline to make it right. When I picked it up, the jeweler said he found a diamond in the ring cleaner that was probably mine, and they put it back in. No reassurance that the settings were tightened back up, just brushed off and told this happens all the time. By the time I got home, on the same day, I saw the diamond was missing again. I also got my ring dipped one year ago and when I picked it up, noticed a bunch of new scuffs. So I brought in a whole shiny ring to be sized and picked up a piece of junk: I am now down a diamond and need to get the white gold redone, all out of my own pocket. I never leave reviews but this was such a disappointing experience with people who haphazardly handled my most sentimental piece of jewelry. They did not care that they handed me a ring that was missing a diamond, so they certainly won't care that it happened again. I will never be back and urge all to beware.

Battery & o-ring replacement that needed special tool to put back on. Excellent& fast service!read more

Terrible terrible terrible. My poor mother was *extremely* overcharged for a clock that took weeks…read moreto arrive and even then DID NOT WORK, was mistreated by both the manager and another employee, and just generally any business that makes a big deal of its "no refunds no exchanges" policy should be AVOIDED AT ALL COSTS.

Went into the Kay jewelry store to buy a gift for a friend. This location recently reopened as they…read moreremodeled this location. For being an outlet store, they have a large selection of jewlery for women, men, and some items for children at very affordable prices. The necklace and charm I purchased were half off their already reduced price and I found a very cute gift with diamonds for way under my budget. The young lady who helped me was helpful without being pushy. Will definitely be back.

________________________________no_refund__________________________________…read more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!warning!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                                               !!! in my opinion !!! scam !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! scam !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! scam                    Kay's sales reps make verbal agreements                                 and do not stick to them!!!!                                                                                                                                                    @ Myra Graudet ________________________________no_refund__________________________________ at this point all we want is our money back new ring, diamonds fell out within three days!!!!!!!! took est. 25 days to repair!!! one week later diamonds fall out again!!!! because Kay jewelers has had the ring longer than us Kay's says ______________________________"no refund!"_______________________________ I purchased a ring for my wife and the mother of my kids for mother's day from Kay jewelers store (#2988) ((Tucson premium outlets)) I purchased the extended warranty, the ring broke within a week.   We took the ring to Kay's store (#765) ((Tucson mall)) to be looked at and that is where things started to go bad. We were offered a refund or repair per our warranty. (((great!!!))) We were told that the ring fell apart due to the fact that the diamonds were "too small" and that they would keep falling out "most likely!"   (((((  but that's a ring Kay Jewelers sells and stands stand behind?????? ))))))) ((( not so great!!! ))) my thought was to go ahead and get a refund due to being told the ring would "most likely" fall apart (lose diamonds) and you only have 30days for a refund. i still wanted the same ring so I could have got a full refund purchased a new ring and warranty and have had a new 30 day policy with a new ring. when I told this to whom I believe to be Myra Graudet. the female sales rep from Kay's with salt and pepper hair (whom I believe to be Myra Graudet) then stated that since the ring fell apart within the first 30days that if the ring needed service or the ring broke again  Kay's would still offer a service or refund of my choice, if the ring fell apart within 30day of having the ring back from repairs, because the normal refund policy is 30days. ______________________________________________________________ (((( !!!!!!she agreed!!!!! )))) that it would make sense to get a refund now then purchase a new ring and 30day policy due to the rings falling apart "a-lot."  she then told me it would take more time to order the new ring and size the ring and it would be quicker to have the ring repaired and that kay's would give us another 30days on that ring. so i wouldn't have to wait for a new ring and then if something did happen within 30days again she assured me I would have the option of service or refund of my choice within 30 of receiving the ring from repairs. ((( great!!! ))) _____________________________________________________________ here we are the ring is broken and going to keep breaking and taking a month or maybe more to be repaired or replaced and the ring only stays intact for a couple days (+,-) (((((((( not great!!! )))))   (((((( scam )))))) (((((( awful )))))))  ((((((( scam))))))) so buy a ring buy a warranty and then don't get your money back and let them service the old ring for the majority of the time meaning Kays is going to have your ring most of the tome and you will only have the recourse of calling customer service for the full runaround!!!! $$$$$$$$$$take your money to somewhere else $$$$$$$$$$$$$$$$$ ________________________________________________________________________________ !!!!!!!!!!!!!!!!!!!!!!!!!!!!they are cheap now I know why!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                                              !and so do you!                  !!!your wife / gf will not have that ring long!!!                                      ((( scam )))Kay Jewelers((( scam)))                                       Tucson premium outlets                                                  Tucson mall                                                 (((((( scam ))))))                                               (((( company )))

My experience with Beatriz was great, she was very informative on the value of diamonds. She was…read moreable to help me and the process was quick and easy. I'm very happy with my experience!

My mom and I had the pleasure of working with Austin Menard at the PMR location off Thornydale and…read moreTangerine. He was incredibly knowledgeable and patient about both the coins and jewelry we brought in. We had no idea what to expect but he walked us through every aspect of his tools and his pricing. He also gave us the fairest prices he could knowing we were there to help pay something off. We will be back soon to bring in some more items and other things we didn't know they would accept like flatware or gold inlaid bowls. If you have questions about anything valuble you may have and want a fair and honest evaluation come to PMR and work with Austin. He is there is help and will do what he can for you!