Always takes GREAT care of me when I come in! Regular customer. I will continue to do business @…read moreFast Fix

AWEFUL, WORST experience. They charged 175$ to "fix" a 14k jump ring on a chain. Literally wore it…read moretwice and it snapped. Took it back and they warranty their work for 1 month, when they said at the time we committed to the fix they warranty their work for a year. Quoted us another 50$ to fix what they couldn't do right the first time! Never, ever going back there again. Do not give these people your money, you will be severely disappointed.

I had my jewelry appraised here and the sales staff took the time to explain the rationale for each…read morepiece's valuation. No jeweler has ever done that before!

The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the…read moreprongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75.

Had a watch that I had not been able to set correctly. It sat in a drawer for a long time, been a…read morefew years since I had been able to wear it. Stopped in and was only asked if I had more shopping to do. After about 15 minutes my watch was ready to be worn. So, if you have a watch that you aren't wearing because of whatever reason, check these guys out. I have been in multiple times over the years, they also do battery installs, and i think they still do lifetime batteries. Check them out, the value might surprise you.

This place has been here for 40 years, it's a nice shop and is quick with their work time.read more

Was so sad that I broke my rosary. Took it in Micheal helped me with no issues and fixed it like…read morenew. Amazing place. Thank you so much. Recommended 12/10

Very nice jeweler in the business strip behind Gaslight Theater…read more I came in to see about this faux pearl necklace of my wife's who received it from her late mother. It was discolored. Jack was professional, very friendly, and informative. He gave me a jar of their pearl cleaner. Gave. He has a wonderful personality. This jeweler has several collectables, too. Porcelain dolls, trains, etc. and also importantly, coins. They have a numismatist Tuesdays through Saturdays and do appraisals with offer to buy. I find this jeweler to be very helpful and friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Sandra and Deborah are simply outstanding. They know their business and do everything possible to…read moresatisfy their clients. I highly recommend them!

On a whim, my husband took me to this bead shop while we were visiting family. Let tell you, this…read moreplace is jam packed with inventory. The prices are very good and the owner is wonderful, very knowledgeable, and personable. I can hardly wait to go back!

Good work on ring resizing but very expensive. Unable to repair gold link bracelet & showed little…read moreinterest in helping me resolve the problem.

Their service is amazing. Everyone is there to help and find a solution. I have been going there…read morefor decades. Never disappointed

This location is absolutely amazing, from the staff to the stunning jewelry. My boyfriend has had…read moregreat experience with the ladies here when choosing jewelry for me, and he always has positive things to say. yesterday, i visited the store with him to pick out gifts for his mother, and Nicole and Gio were exceptional. They were incredibly helpful, shared wonderful stories and even took the extra time to beautifully wrap our gifts, making it even more special. The staff went above and beyond to make us feel comfortable. Nicole patiently guided me through necklace options, helping me find the perfect fit, which felt like such a meaningful moment. Gio shared delightful stories and assisted my boyfriend in selecting a beautiful gift for his mother. Their dedication and enthusiasm truly made the experience memorable. I highly recommend this location to all family and friends. They offered us great prices and Valuable solutions, ensuring we found the perfect pieces. we left the store with smiles on our faces, and i even considered going back to zona donuts to get Nicole and her little one on the way some donuts!!! What a fantastic experience you can count on me to return every time we need jewelry. Thank you for providing such outstanding customer service and taking care of us so well!!! -Nicole & Gio Happy Holidays & Nicole congrats On the little Blessing

Found a necklace here to give to my wife. Nice bonus was that it was on sale, marked down…read moresignificantly. Nice ladies and they speak Español if you need that. Good selection of a variety of things and at affordable prices. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I took my wedding ring in to be cleaned and inspected. The staff was super friendly, immediately…read morewilling to help me. And provided same day service. I didn't even need my ring back that quickly. The ring looks amazing! It looks brand new again. So shiny, he made sure all the prongs holding the stone were in good shape. And he polished out all the scratches in the metal. The price was great too! I will absolutely be going here again for all my jewelry maintenance.

I took two of my wife's rings in for repair. Ryan was amazing, very knowledgeable and did just a…read morefantastic job! The cost was pretty much what I expected. Not cheap, but certainly well worth the work he did. He even took a bit off because the second ring took a bit longer than he anticipated. I tried to pay full price, but he insisted. I'm really pleased with the whole process, and my wife loves having her rings back. She's also very happy with the work done. I will absolutely be back to AR!