I appreciate Dr. Jolley because in addition to taking great care of my teeth, he is gentle and…read moreexplains what he needs to do. Dr. Jolley's dental assistant, Clarissa, was also efficient and kind. Great people doing very important work!

I will not be returning to Queen Creek Smiles. Due to the…read morerudeness of your office manager towards me when I was trying to tell her that one of the codes that she said wasn't covered actually is covered. I went to another dentist who billed my insurance for that code and my insurance paid it. All she kept telling me was that she's been doing this for seven years and nobody has ever paid on that code instead of getting on the phone with my insurance company and verifying it. I've been a long time patient of Queen Creek Smiles and I love Dr. Jolley. But I will not allow somebody to speak to me in the manner in which she spoke to me. She was very condescending. Then to top it all off. They billed me for the time I spent with him going over that code, even though I had a cleaning that day.

BEWARE - YOU WILL BE SCAMMED - Came for a routine cleaning and ended up being quoted a $4,702.00…read moreestimate!!!! Was at the office for 2 hours total and received 10 minutes of actual services. Charges for JUST a ROUTINE CLEANING AND X-RAY: $1,896.00 CAVITY & CROWN: $2,806.00 Total Quoted: $4,702.00 Reporting this practice to the Arizona State Board of Dental Examiners STAT. I had scheduled a routine 6 month cleaning with this dentist office and immediately felt scammed and that my pockets were being picked from the second I walked through the front door. I had been a previous customer with them a couple years back and had no issues. I had been seeing another dental office prior to returning this this one, which will be the last time. I have always only needed a routine cleaning and have maintained excellent dental health and my last dental cleaning with x-rays was 6 months prior with NO issues reported. Day of appointment: Immediately upon arrival I was pressured to purchase their in-house dental discount plan. I was told that a routine cleaning costs approximately $450. I was initially SHOCKED as I never had a routine cleaning with x-rays cost that in my life. I asked for itemization of the cost, the receptionist kept referring back to the in-house dental plan and that if I purchased it the cost wouldn't be so high. I had to redirect the receptionist more than once that I wanted to know what the cost was broken down before I consider purchasing any dental plan or receiving any services. She then agreed that I could see the Dental Hygienist for an assessment prior to determining any cost. X-Rays: I was brought back to have x-rays completed. I just had X-rays completed 2 months prior at this office and reminded the lady taking them of this. She looked in my chart and told me the Dr ordered more and that 2 months ago it was not including my entire mouth. At no point was I provided a cost prior to receiving X-rays. I let her complete the x-rays as I had been to this office multiple times and never once had a concern about pricing. Brief review of X-rays with dentist: The dentist had come to inform me soon as I sat in the chair that I had an X-ray and showed a cavity that was too large to fill and would need a crown down... This dentist had told me the same thing a couple years prior. I ended up at the time accepting the service of having a "large" cavity filled and a crown placed costing $1,400 out of pocket (This crown had also popped off within the first year and had to be re-glued). I asked how much time I had before having to have this done before the condition worsens, I was told that it was an emergent need and that it needed to be done the same day. - Keep in mind, I had no sensitivity nor pain and my previous 6 month x-rays including CT scan from a different dental office did not report any issues. The dentist let me know that he would let the receptionist know and that she would work on pricing for me and left the exam room. Dental Hygienist assessment: After the X-rays and brief visit from the dentist, the Dental hygienist who completed my initial assessment had measured my gum pockets (periodontal charting) informed me that I have multiple pockets of a "4" depth and at least a handful of pockets at a "5" depth. There is no way.... I have never in my life ever had more than three total pockets of a "4" depth and zero at a "5" depth. I was VERY alarmed because never had I ever had this part of the assessment cause so much pain as it usually isn't able to be felt at all. I am certain this was an inaccurate assessment completed with improper skills as I could test slight blood after. - Keep in mind, I brush and floss daily and have great dental health. The Dental Hygienist informed me that I would need additional services "Irrigation and Laser", I had never heard of these services before. Receiving the cost: After the Dental Hygienist completed the assessment the receptionist met me while I was in the chair to go over costs. This is when I learned that pictures and x-rays were a $1,200 charge alone and was again pushed to purchase the in-house dental plan as it would be free. I was SHOCKED, I told the receptionist that I have never paid over $200 for a routine dental cleaning including x-rays prior to this. She had then told me that x-rays are always included in the cost of the exam and the office would "eat the charge". The receptionist left and went to the front desk to "see what could be done", a second receptionist returned and told me that X-rays are never included. I ask WHY WASN'T I INFORMED OF THE COST before even having them completed?! Cleaning: After unknowingly owing $1,290 for just X-rays alone before even sitting in the dental chair I opted for ONLY a routine dental cleaning. I questioned the Dental Hygienist's credentials as she couldn't even floss my teeth, it was clear she needed serious skill development. The cleaning lasted 10 minutes, I left feeling less clean than before.

Can not say enough about how wonderful everyone here is!!! Professional and nice as well as quickread more

I am not a fan of going to the dentist, but I love this office. My hygienist, Lindsey always does…read morea great job. My dentist, Dr. K, is the absolute BEST and today I met a new dental assistant. He pronounced his name RooDoo. I am sure I am spelling that wrong, but what a nice young man. I highly recommend this dental office!

They didn't gown me during X-rays and the dental hygienist is very rough and hurt my gumread more

Absolutely horrible place!! They are scamming my daughter so hard right now. She paid for an in…read moreoffice insurance plan, that included a free deep cleaning. They charged her 600 for the "free deep cleaning". They misdiagnosed a root canal and gave her a crown. She is now in severe pain and they want to charge her another $700 dollars to correct their mistake. When my daughter asked for the dr's name who provided services, they refused to give it to her, thank God she remembered after a while. She checked her receipt from that day, and it has a different dr's name on it. She is now waiting for a call back from the district manager to call her back. This has been over the course of two days. She is missing time at work because of the pain. She called the office she went to, and they are closed. The told her yesterday that they were open today ...so that's why a district manager is now involved. I will repost this to as many social platforms as possible. We're also reporting this office and dentist to the medial board. FIX IT!!

My son had a horrible toothache they got him in the same night gave him some meds and scheduled for…read morethe next day. We had some issues with the insurance and Ellie worked all morning keeping in communication with me to get it straightened out with insurance. My son still made his appointment as they accommodated a new time due to insurance issues and they also did a filling he needed while in the chair! Everyone was kind and professional and the office is clean and comfortable! They even set up a payment plan for me to take care of cost, and the doctor we got has worked with patients with bleeding disorders before which is a huge plus for myself and kids who have a bleeding disorder. Very happy we found this place highly recommend.

My wife and I both had first-time appointments here, and our experiences raised concerns about…read morepatient care and priorities. My Appointment Prior to scheduling, my medical history was explained to the office: I had just completed radiation for tongue cancer and was instructed by his radiologist not to receive any additional dental X-rays this year. I was assured this would not be a problem since I would provide recent records. Despite this, I was given bitewing X-rays and an iTero scan before the dentist even performed an exam. There were no complaints, no visible issues, and no discussion other than insisting they were necessary even though additional imaging was not medically necessary. If the dentist had genuine concerns, the appropriate course would have been to examine me first, then either explain the findings, ask permission, or consult my treating physician. Instead, they exposed me to unnecessary radiation against medical advice. My Wife's Appointment For her, she requested only the bitewings and full-mouth X-rays that our insurance covers. Instead, she was pressured into a panoramic X-ray because the dentist insisted it was "better," even though panos are not the standard tool for detecting cavities. Again, this was performed before any exam, along with an iTero scan, even though she specifically stated she was not interested in braces and have perfectly straight teeth. After completing the exam, I was unexpectedly asked to return 20 minutes later for my cleaning, something that felt inconsiderate of my time, especially given the office name, "It's Your Time Dental." Overall Concerns Both of our visits followed the same pattern: diagnostic imaging and scanning were performed first, without clinical justification, and without respecting our patient preferences or medical history. This approach felt more focused on billing for equipment and procedures than on patient-centered care. Dental care should prioritize safety, communication, and individualized treatment and not unnecessary radiation exposure, pressure tactics, or questionable billing practices. Unfortunately, that was not our experience here. I was even charged a $60+ copay despite my insistence we did not have dental copays for cleanings.

I've been going here for a while now and today was the same old thing. The staff and technician…read moreand Dr Parrot were very friendly and made my visit very enjoyable. I have been to many dental practices and It's Your Time is one of the best! I appreciate the communication and concern afforded me by all involved. I will continue to have all my dental work done by these people. Thank you guys for making a difference. See you all soon.

The care seems decent but they upsell huge. Just say No to the upsell and proceed forward…read more Dentistry has become a huge money maker.

Good dentist. Not enough employees or front-room workers here. Typically wait 10-15 minutes to be…read moreseen, while another back room employee just waits. My recent appt was confirmed over the phone and double checked my new insurance was in-network. Only for me to show up, wait 15 minutes and be denied at the front desk.

We moved to Gilbert in April and I needed to see a dentist for a cleaning. Then I started feeling a…read morelot of discomfort in my left jaw so I prayed and asked God to direct me to a Dentist that would meet my needs. I found Dr. Wolf dentistry and scheduled an appointment. Today I went to the appointment, had my teeth clean, received x-rays of my teeth and jaw, and Dr. Marshall from Dr. Wolf's dentistry examine my jaw. The entire examination cleaning and consultation was excellent! My dental hygienist was Aleia and she did a fantastic job. She was extremely patient and kind. I experienced absolutely no discomfort from the cleaning. If anyone is looking for a dentistry that listens to your needs and concerns, I would highly recommend making an appointment and Dr. Wolfe's office.

Wolff Dentistry is the best I have ever experienced. I have been a patient for several years and…read morehighly recommend them for all procedures. They truly are the best.

The most experienced dentists that approach their field with great care and passion towards their…read morepatients ... very professional !

My experience with Shumway Dental was extremely disappointing, and much of it stemmed from dealing…read morewith their staff member, Eve. She was consistently rude, dismissive, argumentative, and unprofessional. Every interaction felt confrontational from the start, and there was never any attempt to apologize or handle concerns respectfully. Instead of helping resolve issues, she came across as defensive, disrespectful, and completely unwilling to take accountability. What made matters worse was her apparent lack of understanding of their own billing system. Dates, times, and amounts owed were repeatedly exaggerated or inconsistent, and our account was overcharged with no clear explanation and no supporting documentation provided. When questioned, there were no answers, no transparency, and no effort to correct the situation professionally, instead she hung up on me. Patients should not have to argue just to get accurate billing information or basic respect. I am still waiting for someone in upper management to return my calls and address these concerns, which only adds to the frustration and speaks volumes about how this office handles customer complaints. I would strongly encourage others to carefully review every charge and document every interaction if dealing with this office.