I have been seeing Dr. Nicholas Mellum for a couple of years and I couldn't be happier. Dr. Mellum is extremely knowledgeable and I trust him 100% The office staff, the medical assistance and the dental hygienist are very friendly and make you feel like family. I am positive that you will love them too. Thank you Fountains Dental!! Tell them Kelly H recommended you read more

This is the most well maintained, homelike atmosphere I've ever been to in a dental office. I have a fear as do most with dental work, however the staff, the office itself and the treatment made the whole experience more than I could have ever asked for! I specifically travel from Las Vegas just to come here! read more

DO NOT TRUST ALL 5 STAR REVIEWS -- NO VERIFICATION IS REQUIRED, SO ANYONE, INCLUDING THE OWNER, CAN POST POSITIVE REVIEWS. Before I went to Fountain Dental, I called the office, if they offer a free consultation. Teresa, stated that they did provide a free consultation. I also asked how much a lower partial would cost she said $1,500.00. After my visit, I discovered that Fountain Dental had billed my Medicare dental insurance for the consultation which supposed to be complementary. Fountain Dental is an in-network provider with my Medicare dental insurance. According to the contracted fee schedule, my insurance pays 82.2% of $1500 for a lower partial which is $1233.00 and my copay is $0.00. But Teresa billed my Medicare insurance for $2000.00 and got paid $1644.13 which is $411.13 above what's legally allowed. What a dishonest office. read more

I have enjoyed my relationship with Fountains Dental Care. The dentist that I call Painless Nick and the manager Alicia have always been most cordial and helpful. The staff are knowledgeable and caring. I would recommend them to anybody as they are the best dental practice that I have found in Arizona. read more

Recommendation: Absolutely. Type of Care: Implant Office: everyone is so kind. Cost: Average (see details) Doctor: Dr. Mellum Detail: I wanted to get an implant for a gap in my teeth and I was shopping around and getting an evaluation at different places to get a feel of the place, and a quote. I went to 4 different places before I saw an ad in my mailbox for this office. After I got a feel of the place and the doctor sounds very knowledgeable because they took the time to explain everything. I was really nervous about getting an implant but Dr Mellum is such a great dentist/periodentist, he made sure I was ok throughout the whole process. I do have to mention that out of the 5 places I got an evaluation/quote for the implant, this place was not the cheapest one out of the 5. This one was actually slightly above average but not by too much. But what won me over for this place was that I felt the doctor was very knowledgeable, very detail oriented, the office/front desk people were all very kind. Just gave it a really great overall positive, clean environment. It was worth the time to check out several places before I made this decision to come here for my dental work. read more

Exceptional professionalism, ethics, and patient-centered care Dr. Julie Do, DMD at Fountain Dental Care is an outstanding dentist whose professionalism, clinical judgment, and ethical standards are truly exceptional. From the first visit, it is clear that she practices dentistry with integrity and a genuine commitment to patient care. Dr. Do takes the time to listen carefully, explains diagnoses and treatment options clearly, and approaches each case with thoughtful and conservative clinical decision-making. Her diagnostic skills are excellent, and she is thorough and precise in her evaluations, using imaging and clinical findings appropriately to ensure accurate and responsible care. What truly sets Dr. Do apart is her compassion and dedication to her patients. She consistently prioritizes patient comfort, safety, and clinical necessity, creating an environment where patients feel respected, heard, and well cared for. Her calm demeanor, technical skill, and attention to detail reflect a clinician who holds herself and her profession to the highest standards. I have seen Dr. Julie Do multiple times, and every visit has reinforced my confidence in her care. She exemplifies what ethical, patient-centered dentistry should look like, and I would highly recommend Dr. Julie Do, DMD and Fountain Dental Care to anyone seeking high-quality dental care delivered with professionalism and humanity. read more

Can't say enough good things about this dental office and the staff! Dr. Mellum is very kind. He listens and talks to you, let you know everything he's doing when he's working on you and always gives you options. The office has state of the art equipment stuff you don't see at many other Dennis offices. The staff is super friendly. Unfortunately, my dental insurance didn't cover this office and I went somewhere else. But I wasn't happy. So I came back as a cash paying patient and found I wasn't paying much more than the other doctors office was charging me WITH my insurance! I highly recommend them! read more

Everyone who works there is extremely nice. They send you reminders so you never forget read more

First Class Dental Office-- great staff and accomplished Dentists. , Operatories are clean and have big screen TV's in all the rooms. read more

Dr. Mellum is the best dentist to me and er, he took extra time to explain everything about my issues and create a very good fitting set of dentures at a very affordable price. Now we are getting ready for the next step of implants for my lower denture. The entire presses has been extremely professional. I would highly recommend this office to anyone in need of dental work. The entire staff is also very professional and a joy to work with my journey to better living. read more

From making the appointment by phone, to checking in at the friendly front desk and the "have a great day" when leaving, this was a 5 star experience! Yolanda was so very kind and helpful, explaining the process, and Dr Nick was very careful to ease the fears of this "dental chicken"! read more

BEST EXPERIENCE AT A DENTAL OFFICE* I will start with that statement! I had some severe tooth pain this week and needed to get in ASAP with a dentist, I called a few offices near me and was told "you probably need to see a specialist, or we can get you in next week". Fountains Dental Care was on my list of offices that I called and was SO thankful I was able to get in. I called and explained my situation to the front desk admin Xandi and she was so friendly, she made me an appointment for the next day. She also took down my name and number and put it on a post-it to call me if they had a cancellation earlier. She called me the next day saying they had a no show and she thought of me right away! I went right into the office and immediately was greeted by the most friendly staff! Everyone from the front desk, the hygienist, to the dentist was so friendly. I had to have some emergency work done, and they were able to do it same day in office. Dr Nick was extremely friendly and nice, he made the procedure PAINLESS! After my surgery Xandi took it upon her self to text me to see how I was feeling and offered me suggestions for my pain. I can't recommend this office enough, I am so thankful I found them! read more

From the time you walk into the office until you leave you are perfectly taken care of in a gentle manner.

We recently had to get new Insurance for Dental, & not being from the area the list we received of Dentists that we could go to, was, basiclly. just pick one.....Boy I hit the jackpot! I throughly enjoyed this office, staff and Dr Nick! From the time I walked in and wasgreeted to the time I left...was the best ever! I have a sensitive mouth and they made sure I was comfortable the entire time....Thank You to the entire STAFF!!! My husband and I will definitely come back and feel completely at ease!!! That's a great compliment coming from us...lol Dale & Terry read more

Official staff was great and the dental was great I have recommended him to my wife who is very particular.

Great office, great team, great Doctors! They really care about their patients and take the time to explain everything you need before they do it. They also have payment plans which is huge nowadays! I highly recommend them! read more

We are new patients and found the staff polite and extremely skilled. They genuinely care about you.

Making an appointment was a breeze. I got in as soon as I could. Check in was a easy. They will email you the paper work to fill out before coming in. Office space is super clean! (You seriously could eat off the floors clean.) Dr. Manoush Farzin treated me here at Fountains Family Dental. Dr. Manoush Farzin took the time explain to me what was going on and what could be done. She explored all options with me and allowed me to make the decision. We did talk about it before hand whether it was a good idea and she give her honest opinion back. After shopping around I felt comfortable enough with Dr. Manoush Farzin to make her my primary dentist. She's amazing! read more

I highly recommend. Everyone is so friendly and skilled. They were so kind and respectful to me and made my experience the best it could be.

Staff is great. Professional, prompt, and efficient. DDS gave some great suggestions for minor issues I was having.

I suffer from severe PTSD from a horrendous root canal at age 12. I have panic attacks for routine cleanings and spending time in the dentist's chair for 'work' causes me sleepless nights before hand and even canceled appointments out of fear. When I explained my issue to Dr. Ramsey, he was very understanding and took time to ensure that I was 'comfortably numb' from the anesthetic before doing anything. He even paused frequently when he could tell that I was getting a 'panic attack'... I was able to deep breathe and calm myself down. I had absolutely NO pain in the 3 hours I spent in the chair today. Do yourself a favor, make the drive to his office. We live over 20 miles away and I will always go here. read more

I am new to the area from NM and found out about Fountains Family Dental from a co-worker. UNFORTUNATELY... I was overcharged $200+ and two months later I still do not have my refund!!!! Contacted the office over 6 times in person or over the phone, sent in the paperwork from my Dental Insurance as they asked for as proof of over payment. The Billing Lady promises a refund but have yet to receive it. Now recently they are avoiding my visits and calls to find out where my refund is. My Dental Insurance and my Credit Card have both filed claims against them and I am now awaiting the outcome of this. Beware of their billing practices!!!!! read more

Very pleased! I've been hopping denist offices since we moved from Mesa to Chandler and have had the WORST luck. Until I got a flyer in the mail for Fountains. $25 for new patient cleaning and exam, I thought I'd give it a shot since my family was due for cleanings. I schedule cleanings for my 2 kids. We arrived at the appt and we were warmly welcomed right away. Some quick paperwork to fill out (bonus: they also have the new patient paperwork online so you can fill it out at your convenience) and then the hygenist Nicole came and took us back. She was really sweet and great with the kids. Then Dr. Ramsey examined them. My daughter had a strange looking tooth on her x ray and he really took the time to explain to me exactly what it was and what my options were. I really like this office because I feel that I was treated as if I had been going there for years and that they genuinely care about your health. Dentists are a dime a dozen, especially in the east valley. So it's nice when a practice doesn't look at you solely like you have dollar signs on your forehead. That was nice. (How sad that I'm actually so amazed at being treated like a human being at a dental practice!). Furthermore, they have a very good in house dental plan for those who don't have dental insurance. There is an enrollment fee and then you get your cleanings for $25 and 30% off other procedures. I think I've finally found a practice I will stick with! read more

I won't go anywhere else. I was going to a large office near my work and was told I needed 4 crowns(old cavities) and because I hadn't had a cleaning in almost 2 years, I would need to have my teeth debrided. Total was over 4,000. I didn't have it. A couple months later, I had a Groupon for Fountains(they offer it for new patients too $25 for exam, cleaning and xrays). They did the cleaning right away, with no problem and said I only needed one crown, the rest could be restored. My total was about 1,500, less than half. They offer free second opinions with restrictions of having to bring in the estimate, their website has details. They also have a discount program for people without insurance. I started out with Dr Ramsey, but didn't care for him. I felt rushed and he tried to push braces on me. I switched to Dr Hansen, he is very kind and gentle. I now have been a patient for about 3 years and have referred several friends. They are all happy with Fountains. They don't rush you or embarrass you for not having the greatest flossing skills. The only negative is I really wish they offered evening or Saturday hours. read more

The appointment began on time. The front office staff are all friendly and efficient. The hygienist was thorough and attentive to my comfort. The dentist was friendly and efficient as well. Overall a great experience. read more

I've called twice to this office. They keep saying they are helping other customers and they will return your call. We went by there and the office was closed with UPS tag on the door... and they don't tell you on the phone what the hours are or if they are closed on Wednesdays....now we know why we left...when we first came to this office 2014-15 their front and back office staff were wonderful...I had dr Ramsey he was a nice person but not too skilled in placing a crown I went back 4 times in one month...i have TMJ so going back 4 times I was in so much pain. And to top it off he had some of his assistants try and put the tooth in...I had to ask why isnt he putting it in? They Had no answer...if my dental plan is paying for these services they are getting ripped off. When we went back for I think a cleaning the whoke awesome staff before was gone and had 2 old ladies with attitudes that kept telling me I didnt pay the last bill. I told yes we did...but anyway I called delta dental and let them know what happened. We left and never went back...WHATS WRONG WITH THESE ARIZONA DENTIST.... read more

I agree that the dental staff is amazing, but their office staff and bill department and procedures are ridiculous to the point I'm ending my relationship with the company. In February was recommended a night guard by the doctor. The office staff said this would be covered by insurance, so I had this ordered picked it up and went on with my life. I never received a bill or was contacted again by the office. Today July 7th, I was back in the office for an unrelated tooth repair, and was informed that I have a $240 balance for the night guard. I called my insurance and then the dental office and was told my insurance company had a weird clause that would not cover the guard within 6mths of dental surgery. I had not had dental surgery, but Fountains Family Dental didn't dispute this with the insurance company even though as my dentist for the past 4yrs they would know if I had surgery. They also didn't resubmit the claim, let me know I needed to contact my insurance provider, and they never told me I had an unpaid balance that they could have easily sent to collections in the 5mths that have passed. When I called the office to discuss my issues; why was I told insurance would cover the item if they hadn't checked or this wasn't the case? Why wasn't the claim resent b/c the information provided by the insurance company for denial surgery didn't seem correct? Why if I had a bill, I wasn't I ever informed? I was told, "well we've had issues with billing in the past but we are moving forward now. We promise we won't send your account to collections." I can't tell you how comforting that statement is. To me this statement sounds an awful lot like... "Well admittedly we don't know how to operate a business, and this has had a negative impact on our clients, but we'd appreciate it if you have a short memory about this detail. Thank you for the $240..." I live in Chandler, and there is literally a dental office in every strip mall, so I won't be returning to this office. I really don't care when mistakes are made but I do think it's fair that if they are on the side of the business providing misinformation about your insurance coverage then it should be at their cost. I wouldn't have paid $240 for a dental guard when I can get one at Wal-Mart for $1 and melt it at home to my specifications, but of course there is no return policy offered by the office either. UPDATE: After calling back several more times I was able to get a response and they reduced my bill to $149. I was told this was all that this was all they could reduce the cost of the bill, and that the insurance company estimate is only an estimate, even though the coverage was denied b/c they didn't submit my claim estimate accurately. I have had dental surgery in the past, and this is the reason the guard wasn't covered by insurance, but as my dentist with all my previous dental records they already knew that I had had surgery; they are the dentist that had recommended I have the surgery. If they had submitted the information accurately to the insurance company for the estimate then I would have known upfront that the guard wouldn't be covered and I wouldn't have ordered it. read more

I have been a patient of this dental office for a few years now and they have always been a quality dental provider, with a bit of a wait time. I have always cut them some slack on the waiting time because quality is certainly more important. Dr. Hanson has an excellent demeanor only surpassed by his passion and expertise in dentistry. I did not think my opinion of this office could get any better until just recently. I had an expensive veneer crack off my front tooth and was not looking forward to sharing my "35,000 BC look" (I work in Sales so appearance does matter) with customers suppliers and co-workers. I called and Dr. Hanson was on vacation and I was going to have to wait three weeks. The front desk Team then helped me get an appointment within two days and Dr. Kelly Wettstein was available to get me through this temporarily until Dr. Hanson returned. Crystal and Erika at the front desk are excellent representatives of the business and are extremely helpful in all sorts of ways so I have to make sure to give them some of the overall credit! This was my first experience with Dr. Wettstein and I never imagined I would be so impressed. He took five minutes to device the best strategy, discussing with the dental assistant and allowing me to eavesdrop. His goal was to get it done in the most efficient and least intrusive way, all while insuring a temporary replacement that was not only aesthetically satisfactory but also easily removed when Dr. Hanson returned to design and secure a permanent replacement. I was amazed at how quickly he was able to get it done (with the help of their amazing dental assistant...I am so sorry, I can't remember her name but she is extremely knowledgeable, professional and very good at what she does. She has glasses and blonde hair! I promise to remember next time!) The temporary looked fantastic, felt good and was strong enough to chew without any discomfort. I am still extremely impressed by Dr. Wettstein and his work. A few weeks later when Dr. Hanson returned, I went back in for the permanent replacement. Dr. Hanson is always very thorough, knowledgeable and professional but he also an artistic side and this is evident by his work. He seems to have a very balanced and successful skill set combining quality dental health care knowledge and experience with cosmetic artistry. A true professional with an obvious creative side! In addition to doing excellent work, they also made it very easy and provide great value for the price. Without giving up their secrets, they always try to help with financing or other unique ways to provide great care at a reasonable cost as they understand dental work can be a big expense. This is just another reason I would recommend this particular dental practice...the list is getting long! Thanks especially to Dr. Hanson and Dr. Wettstein! read more

Great practice, and staff. The doctors are on point and always made me feel comfortable and listened to my concerns and needs and were willing to work around my anxiety and stress and make me feel comfortable and in control. The assistants are all beautiful inside and out and the front office staff always greeted me with a smile and took the time to discuss financial questions and options that I had. My cleaning was performed by a very competent hygienist who took the time to educate me on my deeper pockets and what I could do to get my gums healthy again. I know the staff really care here and I can only recommend people to come to this office. read more

First off, the Dr. Hansen and Dr. Josephson are fantastic dentists. I have had great experiences with them in the past years but this past year it has been a pivotal experience in our Doctor Patient relationship. In the past years, I have referred my friends and neighbors there to use them, now i am forced to speak against them. Their work is great and someday I hope they have their own practice and not under this huge chain of local dentists where the patient does not know the parent company owns it. It pains me to have to leave this review as we really endorsed their business, even to new clients moving to this side of the valley- and with no expectation other than being glad that their business was growing (before we know they were part of some sort of parent company). These 2 doctors care about their patients but have no control over the quality of staff that works under them. We actually wanted to continue with Dr. Josephson until Dr. Hansen returned from the trip he is on to assure our dental care was sufficient in quality. To be fair, his staff at times were on the ball and going to the dentist was something I looked forward to. Walk in, sit down, clean teeth, bill insurance accurately, walk out- no problem and with no surprise bill a month later. I have even contacted them on emergency pain issues and cleanings where they did well at but the billing and accuracy lacks. In the past year, Dr. Hansen was out of the office for an extended period of time on vacation and while the dentists who fill in are good to great, the staff seems to have slipped. Possibly through the high turnover in the office as I don't recall ever seeing the same staff or dentist in the same office ever twice. It now makes more sense, the staffing turnover is causing the issues now it impacts the patients who also turn over. Recently, I agreed to have a crown replaced as the old fit was thought that it could be improved upon. I requested they contact the insurance company for an exact amount of coverage and it allowed me as a patient to know exactly what I was responsible for prior to the work beginning. In my line of work an estimate is an agreement and there is no opportunity to come back and say "oops" or blame the insurance company for "downgrading" since your staff would have done what was requested and contacted the insurance company for a preauthorization, just to protect all parties. I had another quote (in the past) for far less out of pocket and more cost efficient, I chose Fountains Family Dental due to the fact my significant other and I have went there for years. Now, she and I are on the hunt for a new dentist. With Dentists, it seems to always be that some companies are huge up sellers, others are just ok doing the work needing to be done. This year, I had the molar crown done, it came out good but will have to be adjusted- according to the office, I recall the old "stump" had a filling that popped out with the temp while we awaited for the crown to be made and I think he refilled it just prior, now there is an occasional sensitivity- which may be the cause. I was asked to pay a specific amount, and did so willingly, I went back in for a cleaning a few months later and they said I owe another 16% due to insurance, I argued, that is why we requested the preauthorization, so there is no surprises. I have read other reviews where their difference was far beyond that. I got ahold of the insurance company and they stated in the explanation of benefits the doctor received told them what was covered and the insurance paid that part, the rest was now my responsibility. I ended up talking to the staff at the dental office, which was not willing to absorb or adjust do to their error in billing and insurance authorizations and since my time was better spent working instead of disputing to them for hours I just paid it and moved on. I am thankful it was not something more major costing thousands due to their errors as in other yelp reviews. Caution! You do have to be aware that it involves medical billing or getting an authorization up front that this chain of offices (under various names) it may not have ever been done. Then they bill, play ignorant and threaten you with the result of non payment is collections. If the staff makes an error, you will pay for it. There are tons of small family owned practices in the East Valley to choose from, you can throw a rock and find a dentist that will appreciate your business and not a chain where you are only a number. I am sure Fountains Family Dental has 2 more patients that will stick with them for years that are able to fill our spots and there is another dentist that is willing to welcome us into their office. read more

Huge turnover in office staff. I broke a crown in July. I had an appointment on July 29. When making the appt, I asked if they were going to verify that it would be covered. They said they would, but never called back to let me know. When I came in for my appt, I was told of the small co pay that I had to pay so paid it. The EOB came in the mail in Aug and insurance did not pay. I called the insurance and they said it was because I had that same crown replace 4 1/2 years earlier by another dentist. I called Miranda after receiving it. She was yet another new person but she assured me she was there to stay. She asked for the name and phone number of the other dentist and told me not to worry about it and she would get back with me. So I didn't worry about it. And she never got back to me. I then got a statement with a past due of almost $700. I emailed Fountains dental on Oct 16 using email address on the web site. I requested a reply by e-mail so I would have written correspondence. I received no answer. I again emailed on Oct 24 as well as using the "Ask the doctor" link on the website. Still not reply. Today, Oct 29, I again emailed. I only changed dentists because we moved and Dr Hanson was highly recommended with same visit crowns. I love Dr. Hanson, but not impressed with no follow thru with office staff. And no response to emails or "Ask the Doctor". In my email today, I requested they ready my records from the past year, so that I may return to my other dentist. I always got good customer service, and they always confirmed with my insurance company as to what would be covered. This is by no means any reflection on the fantastic work by Dr. Hansen. So 5 Stars for him but 1 star for the staff which averaged 3. read more

Wonderful staff and Super helpful :) Would not want to go anywhere else!! They helped calm my fears with their compassion and gentle nature. If you live in this area you HAVE TO go to Fountains. They truly are amazing!!! read more

Very timely when setting up my initial appointment. Got in within 7 days. Very good examine and cleaning. Set up my 6 month cleaning. In and Out 30 minutes. read more

Great service!! Awesome, helpful and honest. Thanks for all your help! I was seen same day, had an extraction and they worked the price to fit my budget. read more

I usually don't write reviews, but I've had enough and thought I should warn others. Been going to Fountains Family Dental for 2 years and tried to stick with it. My concerns ... 1- Every time I was there it felt like I was getting up sold on additional cleaning such as fluoride, cancer scan, 3 month cleanings, etc. Made me feel guilty when I declined. 2 - There was several times I had an appt and waited for over 30-45min to get started which was frustrating when I was taking off work. 3 - Finally which caused me to walk away was the incident last week. After confirm via text, email and talking to the front desk to confirm, when I showed up for my 7am appt, they had no record. Told me I had to book another time, showed no remorse and didn't appear to be concerned at all when I decided to leave their dentist. Luckily I don't have to drive far to find a great alternative. Good luck! read more

Great office. I had an emergency and they saw me the same day. I was a new patient. Dentist and staff very friendly, made me feel comfortable. Explained charges and gave me options. read more

I've been coming here for several years and have seen probably 5 different dentists during that time. Some were pretty good and some not. So this review is not about the dentists but about the hygienists because they are who you usually spend the most time with. I have had Kim clean my teeth the last three visits and she is one of the best I've ever been to. Very gentle and thorough. Not too much chit chat but friendly enough. I highly recommend her. read more

Bad experience. They lost my son's appointment though I confirmed. Not a good first impression.

This dental office went out of their way to accomodate our schedule, as we were only in the state for a short period of time. The professionalism of the entire staff was outstanding and we couldn't have asked for more. The dental work was performed smoothly and we would highly recommend Fountains Family Dental. read more

Dr Henson is the best. I have never seen any dentist who care so much about you and your teeth as much as him. Service is beyond my expectation and he is very meticulous in reconstructing your teeth. I have never been happier. Highly recommended read more