I made an appointment to have my implants cleaned. I was taken to a room where a tech acted like…read moreshe was cleaning my implants, but really she didn't. Then a dentist insisted on doing an xray that I did not ask for and did not want. Finally I went to the front desk, where I found out that my teeth were not cleaned, the dentist I saw was incapable of doing anything for implants, I had to come back to get what I made an appointment for today, and I owed $184 for getting essentially nothing done. This is either incompetence, a scam to get more than one appointment, or both. I won't be coming back to this practice, and neither should you.

SCAM I went for a regular cleaning that my insurance covers…read moretwice a year. Of course they did x-rays and the dentist saw me and told me I had to get a deep cleaning. The receptionist told me the costs to go another time. I sit in the waiting room to wait for my cleaning and there I wait for an hour. When I ask how much long I have to wait for my cleaning they tell me they are not going to do it because the dentist says I need a deep cleaning. I tell them I want the regular cleaning that my insurance covers and they refused to give me the service. Not even the x-rays were the regular ones that my insurance covers, it is all a SCAM to charge you more money.

Just weird... Don't…read moreknow what happened here. Have been going for years. Can't get anyone to answer the phone or return call. The doors are open. Stopped in to see if I could schedule an appointment that way NO ONE was at the desk. I waited 20 minutes and called the office number while standing at the front desk and still no one came out or answered the phone.

This is a really nice dentist office. Modern equipment, holiday decorations, and they work hard to…read moreleave you with the cleanest teeth possible. The hygienist and dentist are both friendly and engaging. I have had no pain during any of the procedures. Billing is a bit odd (where I have received bills that I am subsequently been told to ignore), but once we straightened all the issues out, billing has gone relatively smoothly.

The only thing that made this place great was Dr. Kayvan Shahrzad. He is awesome and a…read moreprofessional and truly care for his clients. I thoroughly enjoyed getting work done with him despite my hesitation of going to the dentist. Unfortunately I was informed that he no longer works there. Very sad. One gripe is, the receptionist Tiffany she is curt and rude. I thought it was only me that thought so but upon looking through reviews, I am not alone. There is always been an etiquette that a receptionist should process, and that customer service to a business where you are the first thing that establish meets the customer to keep coming back or invite others for recommendations. She does not represent the brand of this business. She hounded me down for 90 dollars after me paying thousands of dollars. Threatened to send the invoice into Collections. I've read a few reviews in here with similar interactions with Tiffany, and I'm glad to know it's not just me. I called in today to make an appointment, but before I could, she made sure to remind me of my 90 dollars I need to pay. In which I said I will pay once I come in. Before I could make an appointment she hung seems frustrated and hung up the phone one me. HR needs to talk to her about her behavior.

If you're a professional person that value your life's accomplishments this is not the dentist…read moreoffice for you. I visited this practice twice and provided both primary and secondary insurances. They submitted charges to both and was left with a balance. Instead of contacting me the balance was sent to collections. When I called and asked why I wasn't contacted instead of a collection agency. She could not answer. I know this didn't effect my credit score but the thought is irritating and a poor professional practice.

The staff can never get things right! I scheduled an appt with a specific doctor to keep things…read moreconsistent for my children, and everytime I come in there's a DIFFERENT doctor they try to push on you... When you correct them, and tell them it's not the right doctor, YOU are then treated like YOU did something wrong... In addition to that, they can't seem to keep good records because they are ALWAYS asking for my insurance card when theres been no changes. On top of this, they are always sooo rude!! The front desk people will be the reason this business fails.

I recently took my two year old here for her first cleaning. She previously had a cleaning at…read moreanother practice but this place was on my list to switch us too once we changed our dental insurance. I must say that I was very impressed and it met my expectations, and beyond. When we first walked in, the front desk reception sent us to two sinks in the back to wash our hands, as it is their practice for everyone to wash their hands upon entering and to also wears masks. We came around Christmas time and Santa was there taking free pictures with the children and the center was decorated festively. You can tell they really enjoy making the children happy and feel welcomed. There were children crying during their cleaning, but they have many strategies to attempt to calm them. For example, they painted my daughters nails during her cleaning to distract her. They also gave her a teddy bear to clean it's teeth. As well as even though she was not comfortable laying the normal way on the medical bed, and preferred to lay sideways, the dentist followed her and cleaned her teeth where ever she was calm and comfortable. The staff is also diverse culturally. There is a free parking lot out front with ample spaces. So far, I will be back and this will be our pediatric dentist.

Elizabeth is caring, professional, and truly dedicated to her patients. Her kindness and…read moreprofessionalism shine through in everything she does

I am FOREVER thankful for this practice!…read more I went to my general dentist on a Wednesday to extract an infected wisdom tooth as well as supernumerary tooth on the same side after suffering from nearly 2 weeks with pain ! Unfortunately after much force my dentist was unable to remove all of the tooth only pieces, which as you can imagine caused a painful situation to intensify. He wrote me a referral to see an oral surgeon but they were unable to fit me in for nearly 4 weeks out! There was no way I could suffer with a partially removed infected tooth for over a month. I called Oral & Facial Surgery Center of Virginia as soon as they opened at 8am Thursday! With tears in my eyes desperate for a solution. I was greeted by the front desk staff member Abby who was Heaven sent! I explained to her my situation and she went above and beyond! She worked with me and my original dentist to get my records and everything sent over. She understood my pain and was determined to get me seen ASAP! She called me before close of business that day and found me an appointment for the next day Friday! To finish my failed extraction I had to undergo "twilight anesthesia" which gave me quite a bit of anxiety! I have PTSD surrounding anesthesia from some experiences with my daughter being treated for health issues. Everyone that assisted me went above and beyond to comfort my fears and give me the best possible experience! The procedure from start to finish was AMAZING, and the "twilight anesthesia" was a breeze, I literally don't remember any part of the procedure! Dr. Shinwari is a brilliant oral surgeon and I can't thank him enough! He swiftly finished my extraction and put me on the road to recovery! Not even 24 hours later and the pain is almost non existent! I cannot recommend this practice enough!

Kudos to Asma El Moubtahij for excellent customer service, honesty, and beautiful personality…read more On Friday, February 17, I called Prince William Family Dental (PWFD)to schedule an Orthodontist appointment for my 15year old. Originally, she wanted the traditional metal braces. During my first conversation, I was refered to another dentist because the establishment does not offer traditional metal braces. Ten minutes later I received a call from the Office Manager Asma El Moubtahij. She provided me with options and education on Invisalign. Currently, I have Invisalign but never thought to get it for my daughter. She gained my trust because recommendation was based on experience. She also created some time on the calendar for a next day appointment. That usually doesn't happen. Originally, my daughter wanted traditional braces because of the colors and she was afraid of loosing the Invisalign trays. After speaking with Asma we realized the benefits of having Invisalign outweighed the traditional metal braces. Having Invisalign will teach my daughter responsibility, provide a warranty, save time, and a headache. I appreciate Asma for taking the time out to educate my daughter. She has the best personality and she speaks highly of the dentist. Asma's people centric attitude gained PW Family dental two customers. Asma has a gift. She is destined for greatness. Thank you PWFD, I look forward to being a patient. The Potomac Shores Community is lucky to have your business in the same vicinity of the Community.

This is one of the best offices all around! Dr. Lee and Dr. Dafo are amazing! Everyone always makes…read moresure myself and kids are comfortable and cared for!

I was looking for a dentist close by that could handle needs for my whole family and so far, so…read moregood. They have all the modern tools and X-ray machines, including a nice 3-D scanner to get a view of my entire mouth. The cleanings were a bit long, but that's expected for my first time. The staff is uniformly friendly and answered all my family. I also liked that they outlined alternative treatments instead of pushing the most expensive thing on us. Overall, I was very happy with my experience here.

Do NOT go to this Dental practice, they will send you a flyer telling you do not have to pay for…read moreinitial consultation and x-ray. It is a click and bait advertisement. After a year, they will send you a bill that you owe them for what the insurance did not pay. They are just trying to get more patients doing this. Not good if you are seeking a transparent dentists.