5/5 for dental care; 4/5 for administration (front desk/scheduling)…read more Clean modern facility located to the right of the Costco gas station at Potomac Mills Mall. Very impressive first appointment with Dr. Uthman. He has a really warm bedside manner and explains things in a clear and comprehensive manner. Hygienist was also great. No need to fear if you haven't been to a dentist in a while. They are very kind, understanding, and nonjudgmental. Scheduling is kind of weird since the listed business hours aren't fixed. They are open Monday to Saturday, but it seems like Monday and Wednesday are their firm open hours while they may close the office on Tuesdays and Thursdays if there are no appointments. That means there is no one manning the front desk on the days the office is closed (can't make or cancel appointments, no one to answer questions by phone or email). They are open bimonthly on Saturdays (two Saturdays a month), but not every Saturday. They have an online contact form for appointments, but no actual online appointment scheduling such as ZocDoc. That's my main wishlist item for this dental provider. Other wishlist items: make new patient paperwork available on the website to speed up checking in and to get a printout summary of the visit of procedures done at checkout.

I write this review with disappointment because I truly love Dr. Ahmed Uthman and have always been…read morevery happy with the quality of his work. He is an excellent dentist, which is why it is so frustrating to experience ongoing issues with the office's customer service and appointment scheduling. Unfortunately, this is now the third time I have tried to schedule an appointment without success. The first time, I was placed on hold for over 30 minutes. The second time, I had to physically go into the office just to make an appointment because I was unable to get the help I needed over the phone. Most recently, I was placed on hold for over an hour. After waiting that long, I spoke with Diana and explained that I wanted to speak with a manager regarding these repeated issues. I was then transferred to someone named Cindy, only to find out that she was not the manager. At that point, I felt as though my concerns were not being taken seriously and that I was being passed around rather than helped. What is especially concerning is that several of my family members and friends are also patients at this office and have experienced similar issues with reaching the office, customer service, and appointment scheduling. This makes it seem as though these are not isolated incidents but rather ongoing problems that need to be addressed. I am sharing this because I genuinely value Dr. Uthman and the care he provides, and I would want him to be aware of what patients are experiencing when trying to contact the office and schedule appointments. The quality of care may be excellent, but the customer service and communication from the office need significant improvement. Patients should not have to wait on hold for 30 minutes to over an hour--or have to walk into the office--just to schedule an appointment. I hope this feedback is taken seriously and that improvements are made, because the difficulty of simply reaching the office is beginning to overshadow what has otherwise been a positive experience with Dr. Uthman and his dental care.

I appreciate the friendly front desk staff. I've only been there a couple of times but the dental…read moretreatment staff have been phenomenal. I was referred here by the VA and have no complaints. I've even recommended my husband and son transfer here.

Been coming here for a few years. Place is always clean and professional. Have always had a good…read moreexperience. Last visit had a tooth extraction and the doctor did a wonderful job taking her time and minimizing the post-op impact. Tooth put up a good fight but eventually relented . Recommend the services provided here.

Outstanding service, attentive, efficient, and professional. Hygienist, Ms. Anum, took her time,…read moreasked the right questions, and most of all ensured I wasn't in any pain. See you next time. Great Job Anum!

Such a clean office. Everyone that works here is so nice. The staff and basically all of the…read moreemployees are super nice. No one is pushing anything on you. Very helpful.

My husband recently retired and I kept the dental part of our insurance. I have the same insurance…read moreI have used with them prior. Ellie left me a voicemail saying she was having issues pulling up my information. I call MetLife first and they advised me to have the office call them and gave me another number that was not general customer service, but for providers. I called in and someone identifying herself as the office manager answered. I relayed to her that MetLife said to call them and I was to give them this number. She kept saying I need your member number and I explained nothing had changed other than the plan being COBRA now and I needed to give her this number. Long story short she declined to take the number and said she would just close out the claim, whatever that meant. I felt I needed to bring this to the public's attention. I found out what closing out the claim meant. They just sent me a bill to pay the balance . That balance is the responsibility of my insurer. I also left a message for the Dr Thomas (the dentist that owns the practice) to call me and have not received a return call ( it has been 3 days).

I went 3 times to get a bridge, that was fitted previously and still ended up having to go to a…read moredifferent dental office to get my final bridge after paying in full. I asked the front desk about a refund they told me the owner may or may not call me back so I have to schedule yet another visit (consultation) to get my money back after this office messed up royally. The fact that everyone is looking at my record and seeing I paid for nothing, is diabolical. They also had me scheduling and attending appointments with no resolve. I didn't get the sense anyone in this establishment really cares about the people they are taking money from. The Assistant Manager as she described herself had a chip on her shoulder as soon as I asked about a refund. She let me know, the manager wasn't there and she was not able to assist in a refund. I went this morning to get my records after they told me I could and was told they had to get them together. Had to listen to the new dentists office plead for my records to assist me. You have to do better when it involves health and money!!! I was clear in my initial visit I'm afraid of dentists, this only made my situation worse. Thank you Dental Spa for not caring and making me have to take extra steps!

Everyone at this office is so kind, and understanding. As someone with dental anxiety, I feel so…read moreseen and cared for. They're very thorough and explain every step.

took my toddler here and everything went perfectly. i also liked how the dentist explained to him…read morewhat she was using and doing ! facility was clean too! keep it up!

Love I!!! I love the professionalism and they are so nice. I hated the dentist until I was treated…read moreby you.

Have been using Nova Dental since I turned 18, consistently great service and personable staff…read more Helped me identify the source of my teeth wearing down, put in onlays, and now I have a normal bite again. Received gingival therapy from Theresa, she worked quickly and sensitively. Even received advice on the best brushes and toothpaste to use for gum health. If you are scared/uncomfortable at the dentist, come to Nova Dental Lake Ridge. It will be about as pleasant as it can be.

I've been going to this dentist for about 20 years! My 2 sons (now adult) and my 7 year old…read moredaughter go to them as well. I was going to send them to a child dentistry initially, but I have trust issues with dentists. I came to this practice after a bad dentist experience. Absolutely love them. I've referred several people (friends and coworkers) who had bad experiences with other dentists and they absolutely love them. The practice is clean, great hygiene practices, hygienist is thorough with cleanings, dentists very knowledgeable and personable, always gives a recommendation if needed with no pressure, they are ALWAYS on time, very professional, have a great office staff. Over the years between myself and kids we've gotten a few wisdom and baby teeth pulled, a couple fillings and my daughter had to get a mini root canal due to an abscess. I also got my sons' teeth sealed and will be doing the same with my daughter's teeth once all her adult teeth grow in.

They do a great job from the front office to the dental chair. Yvette is a dental hygienist that…read morehandled my check up and cleaning. She did an awesome job in explaining what she was doing step by step. So it was very nice and comforting to understand what was going on... since you really can't see. She was also very good in asking if there was any discomfort through the treatment. The front desk staff was also very nice and friendly.

Dr Strickland is thr best dentist I have experienced in my 73 years. He operates the most…read moreprofessional, most calming dental practice with which I have ever interacted. And I see Anna, a dental hygienist, 2-3 times a year for cleaning. She is highly trained in her skilled profession and has not once caused me even a little bit of discomfort. Anna always has a friendly, upbeat personality, and is a pleasure to talk with. I highly recommend Dr Strickland and his professional staff for your family's dental needs. They will take very good care of you!

I am a new patient at Dr. Strickland's dental office first time for dental filling and reviewing…read moreX-ray exam due to many cavities. The front desk, Ginny made sure I was comfortable at the office while waiting for my dental exam. The dental assistance Anna, she did a great job cleaning and rinsing the area of the gums and tooth's for a hour of gum cleaning. Anna explained that I would need gum deep cleaning to prevent any infections deep in the gums pockets. Dr. Strickland advise I should lay off the soda, candies, any junk foods which I will try my best to avoid for future decays of cavities and to the gums. I hope to return back for deep cleaning for the gums, since it not affordable but I hope to return soon when I am ready. Dr. Strickland explained that, it would take time to do every part of the area for cavities repair. At this time, I had a front upper tooth filling done by Dr. Strickland and I am impressed how quick the filling and tooth was look like new. I knew it will be a long journey to have all the cavities check and repair. They was professional and made me comfortable during my visit, always made sure everything is check out the tooth and gum before leaving the dental office. I haven't had a clean gum cleaning in a long time and it certainly felt cleaner. I will return again. Thank you Dr. Strickland, Ginny the front desk, and Anna, and other dental assistance!