I have been a patient at this provider for over four years now. This al-women outfit bring maternal…read morecare into dentistry. I hate going to any medical facility for care but I am usually excited to go into Novaline Dental . I tell my friends and family, that only going to my dentist and ophthalmologist thrills me about doctors. And this is borne out of these doctors treating me as a human not a "patient". At Novaline Dental, you are treated as a HUMAN. No question is stupid. No concern is brushed off. They will not start treatment until they are confident and know that you understand what is about to take place, and that you fully understand and give consent.

Me and my family have been seeing Dr. O for many years. Her quality of care for her patients is…read moreremarkable. She not only makes you feel safe and comfortable she also takes her time

Great dentist and team. They really care for their patients. We have been patients for over 20…read moreyears and have never had a complaint.

As someone who's known for being meticulous its easy to identify my kind. Doctor Vasey and his…read morestaff met my every expectation. From Sheila, the office manager, to Tammy, the Dental hygienist, to Dr. Vasey, my new Primary Dental Care Expert, it was a great pleasure meeting them and being in their care this morning. Free tip for all you Educated Consumers: Dr. Vasey cited on CheckBook Magazines Top-Rated Dentists and Washingtonian Magazine's Top Dentists: General Dentists list. I am especially grateful for the Chin Center Librarians who raved about Dr. Vasey. Otherwise, I would not have ventured off my beaten path! Note: I was not asked to praise my new dentist on the internet!

After moving back to the NOVA area, I was happy to get back to Lake Ridge Dental Care!…read more There are alot of dentists out there but once you meet the dentists & staff here, you'll realize you've found the best! If you have any gum issues DR FISHER CANT BE BEAT & Dr Karbasi is always caring and will answer any questions you may have. While some of the hygienists do come and go and have their own way of doing cleanings etc, you know what you'll get with Dr. Fisher & Dr. Karbasi which is most important, their chair-side manner is TRULY the very best!!!

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

The Dental Spa is the cleanest and most peaceful dental office I've ever been in. The entire staff…read moreis uber friendly and super professional. I've lived in Woodbridge for 20 years and have been going there for about 10 yearI'm a Service Adviser at Malloy Hyundai in Woodbridge so I really appreciate truly exceptional customer service when I receive it. Michelle took care of me yesterday before and after my teeth cleaning and I genuinely enjoyed taking with her at the desk until a waiting patron was behind us. Unfortunately I didn't get to see Marv Thomas who is usually the highlight of my visit i guess even Super Woman has to take a day off every once awhile. Half the time she's the one calling to confirm appointments and while in the office constantly supervising 5+ patients at a time. Coming from someone who has a similar customer service oriented job in Woodbridge it's not easy especially iN the Woodbridge/NOVA market. Believe me. I had a temp do my cleaning and she was pleasant. I have major dental anxiety sometimes and they always accommodate my needs and make me feel so comfortable. I'm only 26 years old and I had my first root canal 6 months ago, I honestly was extremely embarrassed, nervous and a little ashamed. They took care of it no problem. I really appreciate them going above and beyond big time when it comes to a trip to the dentist. Thank you guys.

My husband recently retired and I kept the dental part of our insurance. I have the same insurance…read moreI have used with them prior. Ellie left me a voicemail saying she was having issues pulling up my information. I call MetLife first and they advised me to have the office call them and gave me another number that was not general customer service, but for providers. I called in and someone identifying herself as the office manager answered. I relayed to her that MetLife said to call them and I was to give them this number. She kept saying I need your member number and I explained nothing had changed other than the plan being COBRA now and I needed to give her this number. Long story short she declined to take the number and said she would just close out the claim, whatever that meant. I felt I needed to bring this to the public's attention. I found out what closing out the claim meant. They just sent me a bill to pay the balance . That balance is the responsibility of my insurer. I also left a message for the Dr Thomas (the dentist that owns the practice) to call me and have not received a return call ( it has been 3 days).

I have been going to this practice for two years and have been extreme well satisfied with the…read morelevel of care received for cleanings and periodontal procedures. Inez is an excellent hygienist and Dr Karthik DDS is knowledgeable and very thorough explaining recommendations. Front desk person is very pleasant and efficient with scheduling and overall office management from my experience. I highly recommend them.

I had the worst experience at this location, I was recommended here by Delmi Osorio Reyes so me and…read moremy husband decided to try this location. Then I come to find out that the same employee at this location was talking about me to everyone, using my name to say bad things about me and spread rumors, Then I come to find out that she was also was bad mouthing me to my own husband. Also they made a mistake with me and my husbands insurance, and they told me that my husbands visit and mine would be free but at what cost if the employee was going to go around and talk about my private life to other that I don't even know, this is not professional customer care!! Please be careful with this employee!! I had to call the office and cancel all my future appointments and my husband's also because of this employee at this location. Never again. Poor care.

Took over the office from a great dentist. They are at best a cookie cutter tooth brushing agent…read more Supposed to be a Blue Cross in-network provider, but I dont believe they can spell BCBS. I've never seen an office with so many people fail to get basic tasks done. I have serious tooth damage they failed to address for over 2 months, but they did manage to clean all the rest! Poor customer service, cant address actual work done cause they never managed to get that far.

If I could give them a zero I would. I have gone to this place prior to them being bought out by…read moreRenova and it has gone drastically downhill. Complete assembly line, constantly pushing you to get add on services that you don't need. My teeth don't feel clean after a cleaning and dentist literally looks at your teeth for 30 seconds after hygienist is done. Took me over a year to get an estimate for an implant - - after asking for one 3 separate trips.

Clean facility, friendly office workers, professional and expert hygienist who cleaned my teeth…read more Was careful yet effective in cleaning my teeth. She took time to address all concerns that I had while she was actually cleaning my teeth. I will definitely want to have her to clean my teeth every time I am due for a cleaning. If you need dental care this is the place for you!

Highly recommend this dentist. One of the best I have been to. My crown fell off and they were able…read moreto squeeze me in same day when my usual dentist wouldn't respond. The front desk staff are super kind and courteous, answering any and all questions I had. The office itself is spotless. The dentist is what makes this facility earn a 5/5 for me. Dr. Yousaf has the best bedside manner. Very conversational and concerned about your teeth. During the repair work he informed me of next steps along the way so I knew what to expect. My crown fits perfectly and have had no issues. I personally do not have fears of going to the dentist, but I know for many the dentist can cause a lot of anxiety. This facility will make you feel comfortable, they have tvs set up you can watch during your visit, and a wonderful staff. I have already recommended this dentist to friends and family and would highly recommend if you are looking for one as well. I will be back for future cleanings and any dental work I may need.

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.