Just weird... Don't…read moreknow what happened here. Have been going for years. Can't get anyone to answer the phone or return call. The doors are open. Stopped in to see if I could schedule an appointment that way NO ONE was at the desk. I waited 20 minutes and called the office number while standing at the front desk and still no one came out or answered the phone.

This is a really nice dentist office. Modern equipment, holiday decorations, and they work hard to…read moreleave you with the cleanest teeth possible. The hygienist and dentist are both friendly and engaging. I have had no pain during any of the procedures. Billing is a bit odd (where I have received bills that I am subsequently been told to ignore), but once we straightened all the issues out, billing has gone relatively smoothly.

Professional and knowledgeable dentist. My dental work was very well done. Friendly staff.read more

First time at the dentist in over 6 years and was gracefully greeted by the front desk! They were…read moreable to manage my insurance and set me up with a convenient appointment for my check up! Overall my routine checkup went smoothly, got throughly examined and got in and out quick. Would definitely recommend to all friends and family who are in need of dental work!

I made an appointment to have my implants cleaned. I was taken to a room where a tech acted like…read moreshe was cleaning my implants, but really she didn't. Then a dentist insisted on doing an xray that I did not ask for and did not want. Finally I went to the front desk, where I found out that my teeth were not cleaned, the dentist I saw was incapable of doing anything for implants, I had to come back to get what I made an appointment for today, and I owed $184 for getting essentially nothing done. This is either incompetence, a scam to get more than one appointment, or both. I won't be coming back to this practice, and neither should you.

SCAM I went for a regular cleaning that my insurance covers…read moretwice a year. Of course they did x-rays and the dentist saw me and told me I had to get a deep cleaning. The receptionist told me the costs to go another time. I sit in the waiting room to wait for my cleaning and there I wait for an hour. When I ask how much long I have to wait for my cleaning they tell me they are not going to do it because the dentist says I need a deep cleaning. I tell them I want the regular cleaning that my insurance covers and they refused to give me the service. Not even the x-rays were the regular ones that my insurance covers, it is all a SCAM to charge you more money.

UPDATE: After seeing my previous review they reached out to…read moreme and offered to do my cleaning and that any dental work that I needed after that would be on the house. After my cleaning, I did not need any fillings or anything that had a cost. A they credited my account $200 towards anything in the future. They also explained that there billing was done off site, but because of the amount of complaints they were receiving they decided to do it in house instead. Glad to see the change and that they seemed to have a genuine desire to make the situation right. I have since referred my sons mother to the practice.

The only thing that made this place great was Dr. Kayvan Shahrzad. He is awesome and a…read moreprofessional and truly care for his clients. I thoroughly enjoyed getting work done with him despite my hesitation of going to the dentist. Unfortunately I was informed that he no longer works there. Very sad. One gripe is, the receptionist Tiffany she is curt and rude. I thought it was only me that thought so but upon looking through reviews, I am not alone. There is always been an etiquette that a receptionist should process, and that customer service to a business where you are the first thing that establish meets the customer to keep coming back or invite others for recommendations. She does not represent the brand of this business. She hounded me down for 90 dollars after me paying thousands of dollars. Threatened to send the invoice into Collections. I've read a few reviews in here with similar interactions with Tiffany, and I'm glad to know it's not just me. I called in today to make an appointment, but before I could, she made sure to remind me of my 90 dollars I need to pay. In which I said I will pay once I come in. Before I could make an appointment she hung seems frustrated and hung up the phone one me. HR needs to talk to her about her behavior.

Dr. King did a bridge on my front teeth that every dentist I've gone to since has said was…read moreexquisite work. My current dentist said he had to look closely to spot the bridge as it was indistinguishable from my real teeth. Dr. King doesn't have a friendly demeanor, more professional than anything, and his needle work was a little rough in my opinion but you can't argue with results! The comments from my subsequent dentists were completely unsolicited.

I was lucky to have selected this facility for my snap dentures. It was an amazing experience. The…read moremoney well spent. The entire procedure took 14 months. Every appointment was handled with professional attitude and service. Dentist Ms. Swapna is so competent and professional. Did an amazing job. Her assistant Mr. Sunney attitude was also commendable and supportive. The entire staff was very welcoming and kind. Thank you.

It had been awhile since I've been to the dentist, but they eased my nervousness perfectly. Great…read moreplace and wonderful staff!

I love Dr Silk and Jennifer. Dr. Silk is very gentle and explains everything. I actually look…read moreforward to going. Jennifer is so welcoming and she remembers you. You feel like family when you walk in. I don't trust any other dentist. When I come, I know I'm in great care.

Dr. Silk is so gentle and polite, he worked with me in any situation. Totally would recommend to…read moreanyone.

If I could give them zero stars I would. Please do not go to this dentist under any circumstances…read more They left pieces of file in my daughter's tooth, and popped a hole in her gum. She now has an ulcer in her mouth. They can't even repair the damage this butcher did until the hole in her gum heals. I am absolutely livid. Her face was swollen to twice its normal size for days after the procedure, and I finally understand why. There was no communication with me during the procedure. I had to go in and ask these people to let my daughter go home after 3 hours in their office. At that point they finally gave up and referred her to an endodontist, bit the damage was already done. So incredibly barbaric and unprofessional.

Dr. Naeem cut my gum to fit a tooth that was too large. It was not the proper size. Till this day I…read moream still affected by it. I am so mad. I didn't get a receipt and he denied ever putting it in. I left and never came back. I made a big mistake by not getting receipt. Normally I always do. I trusted him, as far as cutting my gums but I didn't know better.

Kudos to Asma El Moubtahij for excellent customer service, honesty, and beautiful personality…read more On Friday, February 17, I called Prince William Family Dental (PWFD)to schedule an Orthodontist appointment for my 15year old. Originally, she wanted the traditional metal braces. During my first conversation, I was refered to another dentist because the establishment does not offer traditional metal braces. Ten minutes later I received a call from the Office Manager Asma El Moubtahij. She provided me with options and education on Invisalign. Currently, I have Invisalign but never thought to get it for my daughter. She gained my trust because recommendation was based on experience. She also created some time on the calendar for a next day appointment. That usually doesn't happen. Originally, my daughter wanted traditional braces because of the colors and she was afraid of loosing the Invisalign trays. After speaking with Asma we realized the benefits of having Invisalign outweighed the traditional metal braces. Having Invisalign will teach my daughter responsibility, provide a warranty, save time, and a headache. I appreciate Asma for taking the time out to educate my daughter. She has the best personality and she speaks highly of the dentist. Asma's people centric attitude gained PW Family dental two customers. Asma has a gift. She is destined for greatness. Thank you PWFD, I look forward to being a patient. The Potomac Shores Community is lucky to have your business in the same vicinity of the Community.

This is one of the best offices all around! Dr. Lee and Dr. Dafo are amazing! Everyone always makes…read moresure myself and kids are comfortable and cared for!

I recently took my two year old here for her first cleaning. She previously had a cleaning at…read moreanother practice but this place was on my list to switch us too once we changed our dental insurance. I must say that I was very impressed and it met my expectations, and beyond. When we first walked in, the front desk reception sent us to two sinks in the back to wash our hands, as it is their practice for everyone to wash their hands upon entering and to also wears masks. We came around Christmas time and Santa was there taking free pictures with the children and the center was decorated festively. You can tell they really enjoy making the children happy and feel welcomed. There were children crying during their cleaning, but they have many strategies to attempt to calm them. For example, they painted my daughters nails during her cleaning to distract her. They also gave her a teddy bear to clean it's teeth. As well as even though she was not comfortable laying the normal way on the medical bed, and preferred to lay sideways, the dentist followed her and cleaned her teeth where ever she was calm and comfortable. The staff is also diverse culturally. There is a free parking lot out front with ample spaces. So far, I will be back and this will be our pediatric dentist.

The staff can never get things right! I scheduled an appt with a specific doctor to keep things…read moreconsistent for my children, and everytime I come in there's a DIFFERENT doctor they try to push on you... When you correct them, and tell them it's not the right doctor, YOU are then treated like YOU did something wrong... In addition to that, they can't seem to keep good records because they are ALWAYS asking for my insurance card when theres been no changes. On top of this, they are always sooo rude!! The front desk people will be the reason this business fails.