Bring your male family member or expect to get scolded by both male and female owner for not…read moreknowing anything about the bike. They are not customer friendly, no reciprocal greetings to customers whatsoever, with 'how dare you' attitude. We went to expert for help for second hand bike I bought online, and had a very unpleasant experience. I will not recommend the place unless you know which part you need and know what exactly is wrong with your bike.

It is rare to find such nice folks...with more than fair prices, particularly for labor. Randy got…read moreright to replacing two tires and an iner tube as soon as I arrived. My old bicycle rides like new! In fact, the gears got corrected and are better than ever...with no mention/charge for an adfustment! (*‿*)

Matt was awesome - diagnosed and repaired in nothing flat. Great service at a great price.read more

I recently got my son's e‑bike serviced from Matt, and I couldn't be more grateful for the…read moreexperience. He showed genuine empathy for our unfortunate situation. His knowledge is unmatched -- you can tell he truly understands these bikes inside and out -- and his honesty was refreshing, especially after dealing with a few bike shops in the past that left me disappointed. After reading all of his positive reviews, I decided to reach out, and I'm so glad I did. Matt lived up to every word. I wouldn't go anywhere else for service on any of my e‑bikes. He's earned my trust, and I highly recommend him to anyone needing reliable, honest, and expert help.

"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

My fiance and I loved coming here- he was wanting to buy a commuter bike and the guys here were so…read morehelpful. He gave them a price range and they adjusted the different bikes. He got to try them out and ride around the parking lot (he showed his license!) and picked up a bike. I don't need wheels YET, but once I do, I know where to go.

Ali fixed and tuned up both bikes in 30 min!! Key word he is mobile and drives to you. Yay!!…read more Super nice guy. I definitely recommend him for any bike issues. Thank you for coming so quickly to fix my bikes!

Issac showed up on time did a tuneup on my Happy ebike and also gave me a quick reminder how to…read morework the lights on my bike. Will definitely use their service again. He also helped me figure out how to change battery on my helmet Overall nice guy

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Robert Rustad is an awesome and knowledgeable representative of Rock N Road! The bikes sell…read morethemselves, but Robert went above and beyond to accommodate our purchase of our two e-bikes. I highly recommend you ask for him by name.

I had a striped axle bolt and they were able to repair it in 10 Minutes and saved me a $400. Repair…read morebill. These guys are awesome!

Quick, responsive and thorough. I really appreciated the quality of work and service.read more

Aaron was super friendly and really knowledgeable. Prices were competitive and he was super quick…read moreto respond. I was in a pinch to get my rear tire inner tube replaced due to a flat, and within the hour, Aaron had responded, let me know what was up, and kept me posted on his journey to my work to fix my tire. Had his whole set up, took the time to explain everything, and performed a safety check on the bike as a courtesy. I think it took him 20 minutes to bust out his equipment, fix the bike, and then have it back to me. I will be getting back in touch to have Aaron hook me up with the Tannus armor for my tires since I ride this bike A LOT. Silly that such a small staple or something caused me such a problem. But thanks Aaron!

Aaron and Kevin were awesome. We agreed on a time and they were there. I had a flat tire that…read moreneeded replacing as well as wanting my brakes adjusted. They were very thorough in what was needed and options for replacing my tire. They made a point of looking over my full bike not just what I knew was needed. I would definitely recommend and use them again. Since I don't have a bike rack it was very convenient having them come to me and doing all the work here. Not being without my bike longer than necessary.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Hands down the best bicycle shop in the OC area. Eric and Bryce were wonderful. They helped me make…read morea decision that I felt comfortable with and did not pressure me throughout the whole process. They gave me educational advices that were succinct and delivered in a very personable manner. I am very much a beginner to the world of road bicycles and even though I went for the Madone, I was not made to feel ashamed and they assisted me a non-condescending manner. I left the store with not only a new bicycle that I love, but a sharper mind and a newfound appreciation for the hobby of cycling. Once again, thank you to Eric and Bryce for taking all the time with me, even though it was bordering on closing hour. Throughout my extensive interaction with them, I can confidently say their goal was not to make a sale, but to equip me with the most informed decision. The purchase was big, but I made it with no regrets. I have been to many other establishments before coming here, and other bicycle shops NEED to learn from TREK Tustin!