Toy Doctor is excellent I've always taken my 4-Runner &…read morecorolla here. Excellent work a fair price. Matthew G

I love this place for my 2007 Prius. Danny is honest, half the cost of the dealership (he looked at…read moredealership quotes and he seriously is 50% cheaper). He also calls BS on what the dealership recommends. I was tired of waiting 3-4 hours in a crowded dealership waiting room for an oil change and tire rotation. I am sad I waited this long

Wrecking your car isn't fun. This place was extremely professional and Irene was wonderful in…read morenavigating the journey. They over communicate. Which is rare. They work with insurance. It's a journey with all kinds of twists and turns and I'd highly recommend crash champions (they were also referred by a the Audi dealership).

Irene was very good and professional and responsive. And the staff we dealt with were friendly and…read morehelpful. The issue was the actual work that was done and the communication surrounding it. When I got the original quote the rep told me that the bumper could be repaired and repainted, which was great. What he failed to mention was they wouldn't repair the rock chips, and that once painted (the car is black) that those rock chips would be very noticeable. Had he mentioned that I would have a. talked to my insurance company to see if they would cover any additional labor or b. paid out of pocket. That would have been the first line of communication. The second opportunity to communicate would be prior to the bumper being painted. It would have been nice to get a heads up that they were painting right over the rock chips and it would be glaringly noticeable. They did not communicate that. Now that the work is completed that bumper looks like it has dimples all over it. When I took it back for them to look at it they basically told me that they weren't being paid by the insurance company to fix the rock chips therefore they didn't do it. They said I needed to go back and talk with my insurance company and have them pay all over again to completely repaint the bumper. Not a good solution. This all could have been taken care of early on had they given me a heads up on what to expect, and options on repairing the front bumper properly. Now it's too late and the bumper looks bad. Also very poor customer service in not resolving the issue.

experience with Dick Hannah Acura of Portland that felt like a classic bait-and-switch technique…read morecommonly used by shady dealerships. From May 5th 2026 through May 6th, I spent hours negotiating with salesman Danie on a certified pre-owned 2023 Acura MDX. We reached an agreed-upon out-the-door price, and I was told Sales Manager Alec Torres would call me on May 7th to complete financing over the phone. What followed was days of complete radio silence. Multiple calls and texts to Alec Torres went unanswered. When I called the dealership, staff said they couldn't discuss financing until Manager Brad Caba was available because I wasn't buying in person. On May 8th, after repeated calls and being told Brad was "in meetings," I was finally informed -- via text -- that the car I had agreed to buy had already been sold. No one had bothered to tell me earlier, even though I was actively trying to move forward. While I understand cars can sell, being strung along for multiple days with zero communication was unacceptable. Alec later apologized and admitted it was his fault, but then repeatedly tried to push me into a lease, a higher-mileage MDX at a higher price, and even offered to find me something at auction. I repeatedly asked to speak with a manager instead. It is now May 12th and I have reached out via text, voicemail, email, FB messenger and still no response back from any of the platforms. This level of poor communication, lack of transparency, and bait-and-switch behavior is unacceptable. I negotiated in good faith only to be ignored and misled. As a result, I will not be buying from this dealership and strongly advise others to stay clear of Dick Hannah Acura of Portland.

So I went to Dick Hannah to buy a **nearly eighty thousand dollar car** and I am going to need…read moreeveryone to sit down because I have a story. A story with a hero, a villain, a stolen car, a glove box that blew the whole operation wide open, and a group text that made me sit down tonight and write this review. Let me start with the hero, because she deserves her flowers. This woman -- this *actual professional* -- found me my dream car. Not that day. Not that week. A month later. She kept looking. She kept digging. She found it knowing she would not make the sale. That is not a car salesperson, that is a guardian angel with a dealer license, and I want that on record. Now. The car. The manager takes my car for a test drive. *My* car. The one I drove there. No asking. No "excuse me, may I." Just gone. Car is gone. Manager is gone. I am standing in a dealership like a hostage situation that validated my parking. And when I ask what happened, he points -- *points* -- at my salesperson and says it was her fault. To her face. In front of me. The customer who is about to spend eighty thousand dollars. I have been to many dealerships over thirty years. I have never witnessed a grown adult in a management position point at a new employee and say "she did it" like a child rehearsing an alibi. He did not take my car and then take responsibility. He took my car and then took her dignity. Accountability. Google it. Tape it to your wall. Read it every morning while you are deciding whose car to take without asking and whose career to throw under the bus when someone notices. Then comes the car history. Carfax? Red flags. Red flags. Not a gentle nudge -- I mean red flags waving enthusiastically in a strong breeze. I ask for maintenance records. Background. History. Anything. And the answer, from multiple people, was: we do not have that. Nothing. No records. No explanation. No curiosity about the gap. This car could have been driven exclusively on gravel by a rotating cast of racoons. Nobody at Dick Hannah knows or is asking. So I open the glove box. There they are. *Some* of the records -- not all of them, but enough. Just sitting there, in the glove box, which is located inside the car, which is parked on their lot, which they walk past every single day. I did not hire an investigator. I opened a small door in the dashboard -- a door whose entire reason for existing is to hold exactly this kind of information -- and found more in under four seconds than Dick Hannah could produce a week. I did not go to detective school. *I opened a compartment.* Now they know I found them. Everyone disappears into the back room for thirty minutes. Thirty. I don't know what was happening in there, but I assume it involved a whiteboard, a very tense vote, and a PowerPoint titled "The Glove Box Has Spoken: What Do We Do Now." They come back out. They will not share the records (even after I'd read them). They did not scan all of them. And that was just day one. Over the following week, every request for background on this car was met with delays, excuses, and an impressive variety of ways to say nothing. When they finally emailed me records, they quietly left out some of the important ones. I asked about the missing documents. Nothing. No reply. No explanation. Just silence. I have eyes. The records I was looking for were not there, and the people who were supposed to provide them apparently decided that not answering was a perfectly acceptable response to a customer who noticed. And then tonight happened. I texted my salesperson to tell her how incredible she was. I used one word to describe her manager. That word was not flattering. I stand by it completely. And then I *suddenly* discovered -- suddenly -- that it was a group text. Her manager was on it. All of Dick Hannah, apparently, was on it. The man who took my car, blamed his employee, withheld my records, and went silent when I asked questions was reading my thank-you note in real time like it was his personal newsletter. That is not a group text, that is a surveillance operation dressed up as a private thread. I came to buy a car, not to have my private gratitude intercepted by the very person I described accurately--and didn't sue. So here I am. Writing this review. This review is for Dick Hannah leadership, because this is a leadership problem. Not the salesperson -- she was exceptional and you are lucky to have her. This is for the manager who decided his gut reaction mattered more than a customer's eighty thousand dollars, more than a new employee's dignity, and more than basic professional conduct. That pattern ran through every single interaction: the car taken without asking, the blame deflected immediately, the records nobody pulled, the documents sitting untouched in a glove box twenty feet away, the incomplete email, the silence. You do not have a customer service problem. You have a leadership problem. Your customers and your employees are paying for it.

Yesterday my husband and I went car shopping for a Mazda CX-5. Alex was very nice and patient with…read moreus. He made buying a car easy and was not super pushy like some sales people can be. Would definitely recommend to anyone interested in purchasing cars in the area. We are very happy with our choice and experience.

Came in yesterday with my sister to look at SUVs and no one spoke to us, said hello, or…read moreacknowledged us. We look over and to the side we see two salespersons going back and forth about who was going to help us. One looked completely disinterested in providing us assistance. We decided to just leave. Super disappointing as I currently have an RDX right now and I'm looking to purchase my next Acura. Thinking about going with another brand based on this experience.

Just bought my second bike Allen's Alley. Another incredible experience. Very down to earth. Great…read morebike. Happy with the deal.

How to start a review of Allen"s Alley.... First, Fred is the owner and you will work directly with…read morehim, so that is pretty cool. Not too many places can you say you bought the bike from the owner of the business. Second, think of a throw back motorcycle shop from the 60's or 70's, this is the epitome of old school bike shops. Fred has a small business and stores his bikes in 3-4 storage units which are full of bike stuff, and where he keeps his inventory. Based on other reviews if you are expecting a Harley Davidson dealership experience, with mopped floors that have been painted, fancy countertops and awesome displays, you should just visit those showrooms. When you do and that experience is worth it to you, that is why you pay 20-30% more to buy used bikes from them. Nothing wrong with it, just understand that those shiny big buildings and large workforces cost money. Here was my experience. Fred and I came to terms and he sold me a CVO RoadGlide, and I love it. Fred held the bike for a week, I flew into town, and we had a handshake deal. The bike was exactly what Fred described, flawless. This was a no pressure sales experience and Fred helped me. Fred had a couple of other buyers contact him and he still held it for a week, no deposit, just a verbal agreement. Try that at your Harley dealership...tell them to hold a discounted bike for a week without a deposit and see what happens. You should probably wear a hidden camera when you do it, they will laugh you out of the building. Let's not be too picky about the hours - Fred responds to email, text messages and phone calls. He is a one man business - so please give Fred some space to have lunch, go to the bathroom, and run some errands. Best to make an appointment and be on time. Back in the 60's and 70's if you made an appointment by phone you kept it. That is the same Vibe here. I would buy another bike from Fred, but I also appreciated the lower price and nostalgic experience. Thanks Fred, I am a fan, Travis

Very disappointed with my experience. I brought my vehicle back four times for the same bumper…read moreissue, and it still has not been permanently repaired. I have also had to return my vehicle more than five times for other issues, which has caused me to lose confidence in the quality of the workmanship. Despite multiple phone calls and emails regarding the bumper issue, I have received no response. I trusted this shop to stand behind its work, but the lack of communication and failure to resolve the problem have been extremely frustrating. I hope they improve their customer service and workmanship so others do not have the same experience. Based on my experience, I would not recommend this shop to others.

Classic Collision repaired my driver's front panel and my car looks like it just came off the…read moreshowroom. The updates were extremely helpful. No delays, in fact, I picked up my car a day early. Totally cleaned and ready to drive. The repair was covered by insurance with my deductible. No complaints about that at all.

Amazing service! They went above and beyond to get my car back in shape! Extremely professional and…read morefriendly staff.

called about repairs to be done through an insurance estimate; I have body damage that needs to be…read morefixed before I can have the engine assessed and repaired. They repeatedly cut me off, laughed, and said they "don't do partial repairs". frustrated at this point, I asked for a referral to anywhere else they'd suggest I take it. They responded with a sarcastic remark about "not keeping tabs on their competition." Thank you mackins for helping me decide to take my business elsewhere.

Nice guys doing great work and not at scalper rates. My left front mirror was snapped off at the…read morebase in my 2010 Tundra. Part ordered, fixed next day. Also had them do a complicated center console armrest repair. Excellent work. Thank you! Fair rates. Smart car people, specializing in Toyotas.

This is my 2nd time using Alvarado's. They are wonderful. Matched paint exactly. Looks like new…read more Honest, reliable and cost is extremely reasonable.