experience with Dick Hannah Acura of Portland that felt like a classic bait-and-switch technique commonly used by shady dealerships. From May 5th 2026 through May 6th, I spent hours negotiating with salesman Danie on a certified pre-owned 2023 Acura MDX. We reached an agreed-upon out-the-door price, and I was told Sales Manager Alec Torres would call me on May 7th to complete financing over the phone. What followed was days of complete radio silence. Multiple calls and texts to Alec Torres went unanswered. When I called the dealership, staff said they couldn't discuss financing until Manager Brad Caba was available because I wasn't buying in person. On May 8th, after repeated calls and being told Brad was "in meetings," I was finally informed -- via text -- that the car I had agreed to buy had already been sold. No one had bothered to tell me earlier, even though I was actively trying to move forward. While I understand cars can sell, being strung along for multiple days with zero communication was unacceptable. Alec later apologized and admitted it was his fault, but then repeatedly tried to push me into a lease, a higher-mileage MDX at a higher price, and even offered to find me something at auction. I repeatedly asked to speak with a manager instead. It is now May 12th and I have reached out via text, voicemail, email, FB messenger and still no response back from any of the platforms. This level of poor communication, lack of transparency, and bait-and-switch behavior is unacceptable. I negotiated in good faith only to be ignored and misled. As a result, I will not be buying from this dealership and strongly advise others to stay clear of Dick Hannah Acura of Portland. read more

Acura - Message between me and the sales team after multiple unanswered calls... - Auto Repair Near Me - Portland, Oregon

So I went to Dick Hannah to buy a **nearly eighty thousand dollar car** and I am going to need everyone to sit down because I have a story. A story with a hero, a villain, a stolen car, a glove box that blew the whole operation wide open, and a group text that made me sit down tonight and write this review. Let me start with the hero, because she deserves her flowers. This woman -- this *actual professional* -- found me my dream car. Not that day. Not that week. A month later. She kept looking. She kept digging. She found it knowing she would not make the sale. That is not a car salesperson, that is a guardian angel with a dealer license, and I want that on record. Now. The car. The manager takes my car for a test drive. *My* car. The one I drove there. No asking. No "excuse me, may I." Just gone. Car is gone. Manager is gone. I am standing in a dealership like a hostage situation that validated my parking. And when I ask what happened, he points -- *points* -- at my salesperson and says it was her fault. To her face. In front of me. The customer who is about to spend eighty thousand dollars. I have been to many dealerships over thirty years. I have never witnessed a grown adult in a management position point at a new employee and say "she did it" like a child rehearsing an alibi. He did not take my car and then take responsibility. He took my car and then took her dignity. Accountability. Google it. Tape it to your wall. Read it every morning while you are deciding whose car to take without asking and whose career to throw under the bus when someone notices. Then comes the car history. Carfax? Red flags. Red flags. Not a gentle nudge -- I mean red flags waving enthusiastically in a strong breeze. I ask for maintenance records. Background. History. Anything. And the answer, from multiple people, was: we do not have that. Nothing. No records. No explanation. No curiosity about the gap. This car could have been driven exclusively on gravel by a rotating cast of racoons. Nobody at Dick Hannah knows or is asking. So I open the glove box. There they are. *Some* of the records -- not all of them, but enough. Just sitting there, in the glove box, which is located inside the car, which is parked on their lot, which they walk past every single day. I did not hire an investigator. I opened a small door in the dashboard -- a door whose entire reason for existing is to hold exactly this kind of information -- and found more in under four seconds than Dick Hannah could produce a week. I did not go to detective school. *I opened a compartment.* Now they know I found them. Everyone disappears into the back room for thirty minutes. Thirty. I don't know what was happening in there, but I assume it involved a whiteboard, a very tense vote, and a PowerPoint titled "The Glove Box Has Spoken: What Do We Do Now." They come back out. They will not share the records (even after I'd read them). They did not scan all of them. And that was just day one. Over the following week, every request for background on this car was met with delays, excuses, and an impressive variety of ways to say nothing. When they finally emailed me records, they quietly left out some of the important ones. I asked about the missing documents. Nothing. No reply. No explanation. Just silence. I have eyes. The records I was looking for were not there, and the people who were supposed to provide them apparently decided that not answering was a perfectly acceptable response to a customer who noticed. And then tonight happened. I texted my salesperson to tell her how incredible she was. I used one word to describe her manager. That word was not flattering. I stand by it completely. And then I *suddenly* discovered -- suddenly -- that it was a group text. Her manager was on it. All of Dick Hannah, apparently, was on it. The man who took my car, blamed his employee, withheld my records, and went silent when I asked questions was reading my thank-you note in real time like it was his personal newsletter. That is not a group text, that is a surveillance operation dressed up as a private thread. I came to buy a car, not to have my private gratitude intercepted by the very person I described accurately--and didn't sue. So here I am. Writing this review. This review is for Dick Hannah leadership, because this is a leadership problem. Not the salesperson -- she was exceptional and you are lucky to have her. This is for the manager who decided his gut reaction mattered more than a customer's eighty thousand dollars, more than a new employee's dignity, and more than basic professional conduct. That pattern ran through every single interaction: the car taken without asking, the blame deflected immediately, the records nobody pulled, the documents sitting untouched in a glove box twenty feet away, the incomplete email, the silence. You do not have a customer service problem. You have a leadership problem. Your customers and your employees are paying for it. read more

The most professional luxury car dealership in Portland, Oregon. Anthony, our sales associate was very professional and courteous. He wasn't pushy or too zealous with his promotions. We almost purchased a fully loaded 2026 Acura RDX, but we weren't able to meet at a good trade value for our lightly used 2024 Mercedes Benz with a mere 7000 miles on the odometer. In the end Mercedes of Wilsonville gave us $6000 more for our vehicle. In the end we didn't buy from either a Mercedes Benz or Acura Portland. The whole negotiating process exhausted us and now we will put our car purchase on hold. However, we do recommend Acura Portland if you're shopping for a high quality Japanese car from a professional staff. read more

I'm an out of state buyer and I was trying to buy a car from this dealer and they made the experience horrible. I have purchased a number of cars from dealers where I am not a resident of the state and I've never had a problem You pay the money they give you a bill of sale a signed title and temporary plates and away you go Registration is up to you in fact the state that I live in which is S Dakota does not let it happen any other way Dealers not physically resident in the state cannot register vehicles I a number of times and a number of ways and actually provided citations of the law to this dealer they refused to understand or to work with me on a satisfactory resolution I would strongly recommend Against using this dealer if you are a out-of-state buyer. read more

Acura of Portland did a wonderful job with buying my used Mercedes! Mike Karns, Acquisition manager was very pleasant to work with and gave a fair and honest price. Mike was very knowledgeable and took time to explain things and helped me fill out the necessary paperwork. I would highly recommend this dealership and service! read more

Please read the paperwork thoroughly... I got talked unwittingly into buying a $7500 insurance policy that I'll prolly never use. I won't be back and I'll spread the word about how unscrupulous they are read more

Just bought my first 2021 4Runner Limited! Flew all the way out to Oregon for this SUV & brought it back to Cali.The entire process was smooth, fast, & transparent. This was a preowned vehicle & all checked out well with my car before driving it off the lot. Lucas in Finance was very kind & clear with the paperwork! I also got to meet the GM of the store Maisam he was so sweet & very professional ! Overall my experience at Acura of Portland was amazing ! I recommend getting your next vehicle here read more

Acura - 4Runner - Auto Repair Near Me - Portland, Oregon

I was offered a Kelly blue book instant cash offer on my car for 2,890$ they texted me and offered My 3,800$, so I can in the next day. However they did an inspection and since I only had one key and no new tires, all of which I put on my form the said the could only offer 2,400$ and the person who offered me 3,800 was conveniently not at work yet. I wasn't in a position to argue with them so I sold the car for a lot less money than I thought I would get for it, so know that when chasing in an offer of if they text you with a higher amount. read more

Another exceptional experience at Acura. I was assisted by Stephen L, he was very helpful and professional. He took the time to explain what needed to be serviced. I was in and out in the time he promised. Gold Star for Stephen!! read more

Acura - Auto Repair Near Me - Portland, Oregon

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This place is great, have bought two cars from here and wonderful experience each time. Shout out to scott wildman as well he gave me a full tank of gas. read more

I had an extremely disappointing experience with Dick Hannah Acura of Portland. I purchased a 2021 Toyota Supra from them, and less than 24 hours later, a "Parking Sensor Malfunction" warning popped up. I immediately called in to get it checked, expecting proper support, but instead, I was told that I would have to pay out of pocket because I didn't purchase the extended warranty. This is completely unacceptable--how does a brand-new purchase have issues within a day, and the dealership refuses to take responsibility? A dealership should stand behind the cars they sell, not brush off customers the moment the sale is done. I regret buying from here, and I wouldn't recommend them to anyone looking for honest service. read more

Out of State Buyers Beware! I recently purchased a vehicle from this dealership however I live in Scottsdale, AZ. The communication was fine throughout the process but let me list the areas of concern for future out of state (or even in state) buyers: 1) Purchase Docs - the team sent these to the wrong address and were sent back to the dealership and when I finally did receive, sign and send back they couldn't locate them even though someone signed for it at the dealership. After a day or two they let me know they 'found the docs'. It's always worrisome when your SSN and personal information is just floating out there. 2) The temp registration for the car has expired and I'm now on Day 4 of an expired temp tag. I reached out to the dealership to see if they can create a new one but the response was 'you can probably go to your local DMV and get a temp tag extension'. I still don't get why they wouldn't extend it or at least not make it expire so early, other out of state dealers I have worked with have sent new ones if it were expiring. 3) I specifically asked if there were any issues with the brakes and the response I got was 'no, all our brakes are inspected and have 60% or more life left'. Within 100 miles of owning the car the brakes were squeaking so bad to where I took it into the local dealership and it was noted I had 1 mm life left on the back brakes and 2 mm on the front. Clearly they didn't want to spend the money on replacing the brakes and now I am out nearly $3k. I nearly walked away several times during this purchase because of the headaches and would just warn others to thoroughly inspect any used vehicle beforehand and ensure you know what you may be signing up for. Looking at other reviews it would appear I am not alone with issues related to used vehicle purchases here. read more

I have bought several new cars from Dick Hannah over the years, but always in Vancouver, Wa. I Just bought my first "Certified Preowned" car from Dick Hannah Acura of PORTLAND OREGON, on STARK. Acura RDX $39,999.00 Certified Preowned does not mean a darn thing ! There was nothing certified about our car, at all! We did not even make it home, before the problems started! The headliner fell on us when we went to open the sunroof. Two tires were new, two were old. The exhaust tips were rusted out. (Our salesman bought us new ones out of his own pocket). The rear door was not installed right, so there is a gap when the door is shut. A piece of plastic, next to center mirror fell on my wife, (and it continues to fall out still). No windshield fluid. A/C does not work as our TSX, or the TLX does. My wife found out, the hard way, that the seatbelt was greasy, now she will only drive it with a towel over her cloths. Let me remind you, $39,999.00! AND NOW THE FUN STARTS!!! Got there 15 minutes early for my 9:15 am appointment with CHAD, and they took me right in. Got all the paperwork done, and CHAD tells me my loaner car is the silver one, out in the parking lot. THE LOANER CAR WAS DIRTY, NASTY. I walked back and informed CHAD that the car was filthy, and I was not going to drive it, until it was washed. He grabbed the keys from me, and said it would be washed. (he was not happy). I got there at 9:00 . When the car was not washed by 10:30, I was pissed, and I told CHAD so. (IT'S 'S A DRIVE-THRU CAR WASH FOR CRYINNG OUT LOUD!!!). (Let's just say our conversation was very heated, and CHAD likes me....about as much as I like him!). It should not have taken as long as it did, and I told CHAD that! I should of just washed the loaner car myself!! We don't have things to do? Our time is not as valuable as there's? Who the heck wants to drive a dirty, nasty car?? I sure hope they do a better job fixing MY car, then the job they do maintaining their loaner cars!! It's was just pathetic! Conclusion: When I get my "certified used" car back from Dick hannah Acura of PORTLAND OREGON, on STARK STREET, I am going to drive it right over to Ron Tonkin, (where I bought my first three NEW Acura's), and I am going to trade it, for a BRAND NEW ONE!!! I do not care how big of a lose I take on that car, but know this for sure: I WILL NEVER, I MEAN NEVER, DO BUSINESS WITH DICK HANNAH ACURA ON STARK ST. of PORTLAND ! N E V E R-AGAIN!! (The ONLY think I have to say nice about this place, is our salesman, and the accountant, were extremely nice to us). I hope this review helps save anyone, their time, their hard earned money, and the hassle of dealing with what my wife, and I, have been through, so far, with this "certified preowned" RDX from DICK HANNAH on STARK ST., PORTLAND, OREGON. My wife and I are both retired Senior Citizens. Dick hannah Acura...ON STARK, is a prime example, of why people HATE Doing Business with Car Dealerships!! I am going to inform as many people I know, of our experience with Dick Hannah Acura of PORTLAND, ON STARK!.....AND CHAD!! I'm putting a sign on the back of my car that says, "YOU DESERVE BETTER THAN DICK hannah acura on STARK ! " P.S. Standby for the rest of the story, when I go to pick it up! UPDATE: dick hannah just told us that they do not have the parts to fix our car, and that it will be at least a WEEK before they even GET any parts, AND...they refused to replace the greasy seat belt, saying it will cost me $580.00 to replace it!! They did not call, or email ME, (the one that brought the car in), they......E-MAILED MY WIFE ! (Ahhhh yeah, my thoughts, exactly!!) read more

Acura - "Certified Preowned"...2020 RDX - Auto Repair Near Me - Portland, Oregon

DO NOT TRUST THE WORDS OF SALES TEAM. We tried selling our car to them. Having confirmed the pricing and after several written communications, they went back on their words. We explicitly confirmed that we have final deal before driving 1h to their dealership. We waited for 1h before being attended only to find that there is no deal and low balled the price without justification. I understand of dynamic market and pricing change. But getting customer to the dealership in false pretext and playing games at cost of customer time and money. We were lucky that we were dealing old car of less value and not buying an expensive new car at this dealership. I will caution my friends and family from doing any transaction at this dealership. read more

These guys are why used car salesmen get their rap. Lied initially on what they would give us for a trade in. Once we decided we wanted to give it some thought meaning leave we had to ask 6 times for our keys and the salesman harassed us endlessly. Probably would have bought the car if not for him. Terrible experience which is funny since Nice is our motto is their marketing deal. Andrew, that guy's super sucks. read more

Great experience overall particularly with our salesman Scott Wildman. He was very helpful, nice and made sure we got a good deal. Highly recommend. read more

Posts fake listings to lure people to buy worse condition cars for higher prices than listed. Horrible people all around

This is my go-to for all maintenance on my cars. The staff is so friendly and will get you in and out in a timely manner. I can't say enough good things about this dealership. Their hours are really convenient for me and you can find them easily with easy entrance! I will continue to recommend this place. read more

Acura - Auto Repair Near Me - Portland, Oregon

I took my car in for an appraisal and was not satisfied with their offer. A week later, I went to another dealership that contacted Acura because their offer was more competitive and Acura lied about an oil leak and mold damage that they NEVER mentioned when looking at my car. It's clear to me that they were trying to sandbag my negotiations with another dealer so I would come back to them. I will NEVER do business with them again, nor will I recommend them to anyone looking to sell. read more

I am beyond livid with these scammers. We looked into selling our car through Kelly blue book and apparently they sell my information because I was solicited by these creeps that they would give me an above KBB trade in offer. After numerous back and forths through texts I was assured that the price they quoted me would be no problem. After several calls, emails and texts I again called to make sure that what they were claiming was true and that it was not going to be a bait and switch situation........ and here we are! They tried to offer my fiancé below KBB. Just two weeks prior to this they advertised a used car as being on their lot to get me down there and tried to get me to let them go with me to the lot it was actually on. This dealer is shady and you would be better off trying your luck on marketplace than to deal with these slime ball used car salesmen. We were considering a new vehicle at another Dick Hannah lot and I'm glad to cross the entire organization off our list. read more

Kate and and the team at Acura were great to work with! Johnny in Finance was especially lovely. They are lucky to have him!

BUYER BEWARE! We just purchased our third car from Acura of Portland and this time it was a terrible experience. We will NEVER return to purchase a car here. Despite our salesperson, Maria, being a nice person we were treated so terribly! We were promised that we wouldn't have to pay for add-ons but then told we did have to pay. My husband was given a veteran's discount (that we had previously received on his car purchased in 2021) and then it was taken away! I guess 13 years in the Air Force wasn't enough. We were called two days after the sale was completed and they doubled our interest rate! Unbelievable! We have spent almost $200,000 at this dealership in the last several years. They will never get another dollar from me. read more

Justin Hai from Dick Hannah Acura of Portland was so patient and understanding of my situation. I was ready to turn in my lease. I knew I had equity in it. He didn't try to talk me down. No haggling. Excellent service! Although I ended up selling my car to a dealership in Tacomo where I live. (saved myself a 6-hour round trip) If you are in the Portland area...these guys are great. Especially J U S T I N!! Thank you! :) read more

After 6 months of owning our GMC we are still having issues. We have heard ZERO from the dealership in trying to help, solve, or credit is back to buy another car. We have drove this car less then 200 miles since buying it due to all the issue. WITHIN 3 DAYS OF BUYING THE GMC 1. Alternator died 2.battery died 3. roof leaked (creating mold) 4. Mold that keeps coming back WITHIN 2 months 1. The front dash went out 6 2. Slow leak on all the tires. AGAIN WE HAVE LESS THEN 200 miles since we bought it with LOTS of repair receipts We have decided it's time to contact to state of Oregon as we are a victim and we have all the paper work in repairs. And repairs that are made then it still will not work making this car a lemon. Dick Hannah had a pre check of the car that obviously wasn't true nor accurate. We are hoping Dick Hannah can either step up and make things right or we can make it right with the state in what ever way we can even if that means updating reviews every month with a 1-stare review. I know some people want a new car but given the respect I have been showed and the fact when I wanted to buy they were ALL OVER ME then when issues raised they never said a peep. Really sad when I buy about 3-6 cars a year I have never had this happen and this is a absolute first I have been treated like this. Anyways I'll be posting a new review next month with an update and hoping we can get the car back to its original shape but thing after thing keep happening. read more

Lies!! Lies!! and more Lies!! Avoid this place like the plague that they are. If you want to feel helpless, this is the right dealership for you. They will definitely make you feel that you have been raped 10,000 times over. First, the salesperson told us that THEY will take care of any expenses of the vehicle that we trade in because I was trading my car in that was in another Dick Hannah shop. Nope. They asked me to pay for the expenses that was incurred. In essence, the salesperson went back on his word even though I told him that there was an account that needed to be settled with the other Dick Hannah shop. It was around $200.00. They really shouldn't make their customers hope and smite their hopes into bits. I bought a pre-owned vehicle and you know how they tell you that it goes through this 100+ point inspection. Lies!! Luckily we had the mechanics at Firestone in Vancouver (See my review about them) check the vehicle out. They saw an oil leak which would have cost me $1296.00 (see photo). The service report also stated that the vehicle was "very low on oil" (see Photo). REALLY?? 100+ point inspection huh?? How can you miss the oil?? LIES!! Lies!! The salesperson also told us that it was a vehicle with one owner, a few days later I asked for the Carfax report (the very same one he showed us), which I think he purposely did not give us, and it was actually a vehicle that has had two owners. Lies!! They also told me that the vehicle will be spotless and be like brand new with everything working when i got it back. Guess what? You guessed it. LIES!!! When they called me to pick up the vehicle, everything that I wanted fixed like the windshield washer spout and the side safety lights were still broken. How can you miss those on a 100+ point inspection. LIES!!! When I had the chance to actually drive the car off the lot, the temporary tags had expired and no one told me so I thought I'd bring it to the DMV. Come to find out, the dealership has not sent any of my paperworks to the DMV like they said they would so I ended up driving back to the dealership. This was close to the holidays and there is nothing better than sitting in traffic due to someone else's incompetence. And good luck having someone return your call. So again, if you want to feel that you were raped 10,000 times over, this is the auto dealership for you. read more

Great customer service from Chad. Very prompt, courteous and professional. Had a passcode on my nav that I needed removed. They initially quoted me $180, a bit steep but better then trying to take it to Kuni where I bought my car. In the end it cost a whopping $30! Honesty goes a long way, I was prepared to pay more but they didn't get greedy which I cannot say the same of their competition. Highly recommend and I will definitely be going out of my way to do business here again. read more

We had our oil changed in June, somehow our car developed a oil leak, Gi called and got in. Kudo's to James Crawford who quickly got it corrected for us. I give 5 's to James for his professionalism. Keep it up James. read more

I purchased a used vehicle from Ernie at Acura of Portland. It was a great experience, as Ernie was knowledgeable, respectful and efficient. I wouldn't hesitate to return to Acura of Portland. read more

I bought my car from Dick Hannah up in Vancouver and have been taking it in for service at this location for the past ten years. No complaints. The service team is always up front about the cost of things every step of the way, and I always feel like my car is in good hands. And if I decide to pass on a recommended piece of service, there is zero hard sell to do it. During my most recent visit for a service check (first time since Covid), I was taken care of by James (quick shout out to Holly who took care of me during my last few visits). He was great with quality service that began with my phone call to set up the appointment a couple days before. James quoted me a service price right up front and when the need for a filter replacement was discovered he was quick to update me on the price as well as sending me pictures to show the state of my current filters. And if there was a way to save me money, he made sure to share it with me, at one point recommending that I get a replacement battery for my Honda at a Honda dealership since they could offer a better warranty. Best of all, my car was ready before the time he'd originally stated, so no complaints there. As for the Covid part, I felt very comfortable with everyone wearing masks, clear social distancing in place, and plastic barriers everywhere. If it's not obvious at this point, I will be coming back, as I have been since my first visit. read more

We just purchased a new Acura ILX from Aymen Abdelaziz for our son. He was extremely professional, very knowledgeable, and polite. The process was seamless and fast. I will defiantly be doing business with Aymen and his team in the future. Truly a representation of "Believe in Nice"! read more

Acura - Thank you Aymen! Love the car! - Auto Repair Near Me - Portland, Oregon

Great experience with sales and finance. Sandy (sales), and Johny (finance) provided excellent service.

Do not get your car service here, they will up charge you 1000% for the simplest maintenance, came in to fix a oil leak, quoted me 1k+....part to fix are only $50 maxs, called and went to a Autoshop two block away and they did the same work for under $100...they will scam you and they scam me, told them what was wrong with it and what needed to be fix and still charge me $190 for the inspection that said everything I told them, tell you thing need to be replace when they don't need too. Said my battery was bad when I replaced it less than a year ago smh, it obvious why they have to up-charge so much it because they don't get any business. Do not do business with them, let them run themself into the ground. read more

Highly suggest buying your next car through Dick Hannah Acura and ask for Ernie Coombes. Ernie is an incredibly kind and honest human. He made the car buying process and absolute delight. He really went above and beyond to help us lock down the car we wanted and even delivered it to us while we couldn't leave the house due to Covid. Brad was the sales manager and went the extra mile to get a deal done that worked for our needs. We never imagined getting a dream car but these two were able to make it work. Ari in the financial really made us also feel taken care of without "selling" us on anything. Really can't recommend this dealership more. Who ever thought the car buying process would make you leave feeling like the dealership is looking out for you! Thank you guys so much for everything you did for us to make this all happen. read more

My husband and I recently paid off the vehicles we purchased at this location. Wr contacted them the day after the payoff, 9/11/2021 and requested the remainder of gap insurance be refunded. They sent us a form to fill out , which we did and sent back to them along with the copies of the payoff from the bank for the cars. We have today not receive the gap checks so my husband he called and got a status on them, to which they told him that we needed to send in a form and a paper showing the payoff of the vehicles. He told them that we already did that nearly a month ago and we have still not seen the checks for gap insurance refund. This lot from start to finish along with all other Dick Hannah lots has been a complete and total nightmare. They are very much dragging their feet at giving us the refunds on the gap insurance and I think it is completely inappropriate and unprofessional for nearly a month to have gone by without receiving those refund. Never ever give this place your business!! read more

I just had a great experience here! Lucas was incredibly helpful and went above and beyond to assist. Highly recommend!

I seriously can't say enough great things about this dealership. From our amazing salesman Ernie, to the manager, to our finance team, our service specialist that even filled up my car for me at 7 pm. They made this process a pleasure to do and I am now smiling every time I get into my car. AND this was round two, this was was second purchase with this dealership. I appreciate every single one of you. Thank you! See you the next time around!! Sami read more

Horrible. I posted my car for sale online. Justin called and made me an offer a little under what I was asking. Due to convenience I decided to take it. I arrived, he looked at the car agreed to pay what we discussed then said where do you want your check mailed to. I asked him to clarify and he said my money for the car would be mailed to me in about ten days....so Acura gets my car, my title and I don't get my money for almost two weeks. Ridiculous..... read more

It's been about a month of owning my new Acura MDX and I have nothing but great things to say about my experience at this point. I am a first time car buyer and had a terrible experience at one of the competing locations. I was matched up with Ernie here who did such a great job explaining everything to me, respecting my choices to additional options, and for making sure I understood everything before I signed. I would highly recommend anyone to work with Ernie, especially any first time car buyers, younger individuals, or people with busy schedules as he made sure to reach out and keep that line of communication! He still answers my questions even after having purchased my car for some time, that's the kind of salesman you want! read more

Poor service, went here for an oil change, the oil change was fine, just the car wash and the service was below average of professionalism. I was expected to be treated as a valuable customer since it's an Acura dealer, but it turned out that this place has the worse service I've ever had. This is actually is second time here, The first time was for a tire rotation, this time for an oil change. Note** frankly speaking, this place want to make $ out of you. they told me I had to replace my brake fluid, BS, I had my car brake fluid check at Les Swab after I had this oil change and Les Swab crew told me my brake fluid is fine. Nothing's wrong with it. read more

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Awesome people, place and .....car!!!! I had a great experience buying my new 2020 Acura TLX from Ernie my salesman and Nick, the store Manager. The car features were explained thoroughly and the paperwork went smoothly! I will recommend Acura of Portland to all my friends. read more