Great experience here. Jackie was so helpful and knowledgeable. Additionally, she helped me get a…read morelast minute order delivered the next day. Will be going back!

they are more interested in landscaper and contractor business than homeowners…read more one very nice lady inside if you can catch her. very helpful for my tree purchases. everyone else is indifferent and you have to work to grab their attention. beware the return policy of 24 hours. I couldn't plant for 48 hours and two of the dozens of plants I bought died. the manager would NOT exchange them. even after I pointed out spending $900 the past week. they really don't care about homeowner business. the prices are good but not great. the service is nonexistent. you're on your own here.

I exchanged something and they put funds on a gift card. This was no big deal bc I was just…read moreswapping lampshade sizes so happy to just grab what I need and swap out. After standing in line to do the exchange, locating the shade and standing in line again to check out, I wasn't able to use the gift card without a manager keying it in. This seems rather archaic but... whatever. So we paged the manager, waited some more, she keyed it in and it showed $0. The cashier said "that's not possible, I did the exchange myself just a few mins ago?" The manager then proceeds to say it takes 5 mins for funds to load. I point out on the receipt that it was 18 mins ago (lots of waiting in line) and now it "takes 30 mins for gift cards to load". I couldn't stand around another 12 mins hoping it would load as I had already left my family waiting in the car for an eternity. So now I have to go back and do this whole thing again just bc their system is flawed. It's a ridiculous waste of time

My husband and I returned to At Home to purchase some Christmas decorations. They have a wide…read morevariety to choose from. They have many indoor and outdoor Christmas decorations. We picked out a pre lit Christmas tree, two containers of shatter proof ornaments, and a star for our tree. When going through the checkout there were several people working. We waited for the next available cashier. It was a really short wait probably less than five minutes. The cashier was friendly. We paid and we're on our way. We set up our Christmas tree after our Thanksgiving Dinner. My husband removed the tree from the box piece by piece. He spread out the tree limbs so that it would look more full. Once all of the ornaments and the star were put on the tree it looked really good. I recommend going there to check out the holiday decorations as there is a wide variety of items to choose from.

After nomming down some Baldinucci, we sought to admire the plants of the nursery. From the…read moreexterior, I underestimated the scope of the establishment, but soon the realization of just how massive and nicely decorated the place was. Most likely you'll first park your vehicle, then walk in the main entrance with its grand rustic signage. Perhaps you might miss the rope swing to your left, and instead you might be drawn to the rows of plants on your right. You might snake in further to under the tarp covered area. Or perhaps you'll venture inside the building at the front. You might check out their aviary, try to find their two tortoises, turtles, or admire their pottery selection. If you go in far enough, lights string themselves between trees towering above you. If you go all the way back, you'll find a sheltered greenhouse area with some neat displays. In the fountain area, water will be aerated, and alligator heads will float around. You might go around reading signage describing various plants, how they can be used, conditions in which they thrive, or how they drip irrigate their nursery plants. Some signs suggest they can source plants for you if needed. You might encounter the friendly people running the place who'll explain to you how everything works. But other, it's a nice e area to walk around. Across the other side of the parking lot, they have a museum set up inside a large garage. Entry to this nursery is free, but if you're looking to buy a plant, you can grab a cart, find your selection, and then bring it over to one of the checkout stations that they have setup. Otherwise, there is plenty of space to walk around and explore.

What a beautiful nursery! The entire place is landscaping backyard inspo. We love the children's…read morearea, the boutique shops, the beautiful selection of pots and plants. The axolotl, turtles and parakeets were a highlight for my daughters! We will come back here again, it felt like being in the Secret Garden.

One of the best plant shops in Austin…read more They have a wealth of knowledge and a great selection of various plants, cacti, soil, and pots.

This is my favorite plant store. They have a huge selection, a decent succulent sections, tons of…read morepots, and even tons of seeds. They have all shapes and sizes and all reasonably priced. They even have all the care info usually on pot itself

I've been coming to this world market for years for things and I just LOVE it. They have the best…read moreteas and wines/alcohol beverages, and you find such fun things here, eg I love their candles and my friends got some really cute dresses here. I also got my favorite terracotta colored Panama hat from here -- it actually wasn't available at this location but was on clearance and they had an option to ship to this location/pick up for no extra charge so that's what I did and had no issues! And because this world market is inside a big outdoor shopping center (sunset valley village), there is always plenty of parking. Wish they had a bigger clothing/accessories section, but that's really my only critique -- otherwise I love this world market!

This store never let's me down when i need a specialty item! I've been craving a pistachio…read morecrossiant since I've come back from italy. Found something similar online at this store. Ran to over and got 2 containers of the reasonably priced pastries. They weren't crossiants so it didn't satisfy my craving but they are nice little pastries for what they are. They were easy to find in the store because its VERY clean and organized. Its also never been overly busy when ive been in. Grateful to have those store so close by for my more niche needs.

I discovered this Austin gem last year and I can't stop going back for their high‑quality plants…read moreand incredible selection. The best part of shopping here is the staff--they're knowledgeable, patient, and always willing to answer every question I have about plant care. I've spent a small fortune on plants, soils, succulents, and pots, but it's absolutely worth it. The Natural Gardener has become one of my true happy places, and I especially appreciate the free monthly classes they offer. It's a wonderful spot for both new and experienced plant lovers. Highly recommend!

I would like to thank the staff at The Natural Gardener. All are knowledgeable, friendly, helpful…read moreand kind. However one of your staff stands out hands and feet above all others. Andy is a GEM! Her personality is effervescent, her smile lights the garden, and her helpfulness is beyond all others who I have worked with in your store and garden. If she does not have the answer, she finds the answer or seeks wisdom and knowledge of fellow workers. She is a true team player and an asset to the garden and store.

A shout out to Greg and Robby for their great help in finding a part for fixing my faucet. They…read morewere both very conscientious. Thank you!

I am a retired military veteran. We have been loyal Home Depot customers for years. We have…read morebought all our appliances, washer, dryers, Christmas Trees, tools, etc. throughout the years. Our refrigerator was giving us problems so on Saturday, May 2nd, we went to Home Depot in Sunset Valley to purchase a new refrigerator. The sales person was extremely nice and helpful. We purchase a Whirlpool Side by Side and paid extra for the haul away of the old refrigerator and the upgraded braided water line for a total of $1738.47, which we paid in cash. The refrigerator was scheduled to be delivered Wednesday, May 6th, between 7:00 a.m. and 11:00 a.m. On Wednesday, May 6th at 6:45 a.m. I get a text, from the delivery people, saying "We're sorry we missed you, Ron." Also stating that they came by at 6:32 a.m. (Which is not between 7:00 a.m. and 11:00 a.m.). My son goes to work at 5:30 a.m. and I was up since then. I check our cameras and there is no one and no delivery truck on camera after 5:30 a.m. I call the support number on the text and explain that no one ever came to our house at that time and besides that was before 7:00 a.m. Apparently it didn't matter and I'm told they will have to reschedule the delivery to Friday, May 8th. So we'll have to do without a refrigerator for another 2 days. And mind you, we are a family of 5 in this household. My wife calls the delivery people and they tell her that yes they got here at 6:32 a.m. and that they waited for 45 minutes. I look at our cameras again and I see my son leave at 5:30 a.m. and then me walking out at 7:00 a.m. looking down the block to see if I see a delivery truck. There was no delivery truck in site. Then on Thursday, May 7th, I get a text telling me that now the refrigerator won't be delivered until Saturday, May 9th. So due to the rescheduling and the outright lies by the delivery people on May 7th I cancel the order. At 11:49 a.m. on May 7th, I receive an email verifying that I cancelled my order. The title of the email states, "One or more items were canceled from your Home Depot order." And it list the order number (H6570-701438) which is the Whirlpool refrigerator, haul away and braided water line. And under "Receiving your Refund" it states, "If you Paid with a Gift Card, Debit Card, Cash, Check, or Pro Xtra Dollars - Please visit the Customer Service Desk at the Store to receive your refund." So I go over to the store to receive my cash refund. I get to the store, go to Customer Service and I am told that I can't get my cash refund for up to 7 days. I'm taken aback. I advise the clerk that's not what the email says and I can't go without a refrigerator for another week. The clerk calls someone else and I am told the same thing. It is explained that my cancellation is pending. I tell them I'm not pending anything. I cancelled the order. They explain that it is pending until they hear back from the distributor. I tell them that is their problem not mine. I did not deal with the distributor, I dealt with Home Depot. They tell me it is store policy and I respond by asking them to show me the store policy because I have written policy that says I get an immediate refund if I paid in cash. I speak to an appliance manager name Logan. He tells me the same thing. I ask to speak to someone above them. They refer me to a manager who I find out later is named Austin. He tells me the same thing. He attempts to tell me that this policy is written somewhere on my invoice or receipt. I show him my invoice and receipt and he goes through them and does not find anywhere that says that. I show him the email I got from Home Depot that states I should get my cash refund back. Again he tells me that he can't because it is a pending cancellation. We go back and forth about that again. At the end he can't help me. That's when I start making all the phone calls. Here is a list of all the numbers I called; 1-800-HOMEDEPOT, 1-800-430-3376, 1-877-946-9843, 1-877-467-3409, 1-770-4338211. And this is a partial list of all the people I spoke to. Some would not give me their names; Brianna, Abbey, Toni, Juan, Lisa, Eugeana, Will, Matt, Christi, Logan, Austin. I kept asking for a Regional, District, Area Manager and would get the run around. I made approximately 30-40 calls and got hung up on about 10-15 times. There was one time I was told I was speaking to some top manager. I explained my situation and his exact words were, "that's bullshit, you shouldn't have to go through that." He said he was transferring me to someone that would take care of this. I get transferred, the phone rings and it goes straight to the survey, which means I got hung up on. I was told at least 3 times by people on the phone that I can go get my refund only to get there and be told no. Towards the end of the day I reach someone at the store who says they will transfer me to the top manager of the store. I am on hold for over 2 hours.(CONTINUED)

I needed an edger for some lawn maintenance. You use edgers to trim around the outside of your…read morelawn. You only need to use one once or twice a year, so I don't want to buy one and have it clutter my garage. Usually an edger/trimmer combo works just fine, but every once and awhile I like to use a dedicated edger. Home Depot rents edgers, but didn't have one available, so it's not an unusual request. That's the backstory. I called this place to see if they rented edgers.The guy who answered laughed at the thought of renting an edger (after I explained to him what one was). After he laughed at me he said "no man, we don't rent no edgers." I get that a lot of equipment rental places focus on heavy-duty stuff and don't have smaller tools (like edgers) but you don't have to be a dick about it. I had no way of knowing what this place specializes in because it does not have a web presence and it's customer service is garbage (see prior paragraph). Anyway, I don't recommend that you pester this place with your inferior tool needs. I'll be sure to never do so again again.

I am responding to the business owners response…read more You sir, are an outright liar. I will stand behind that comment with facts. I have two witnesses about the condition of the ladder. I have pictures of the condition of the ladder showing broken cross members, and missing feet, card board taped up where the feet should be. I have the picture of your employee standing outside your building looking directly at the ladder,the taped feet very clear. Nice things about smartphones, the GPS data and date is also there. Your employee immediately stared accusing me of trying to get a free rental because I did not return it as soon as I noticed the condition of the ladder. I was explaining the condition of the ladder and he immediately accuses and states no refund, no extra time,. You were not there. You were not contacted by the employee while we were on site. He flatly said you were not available. You never reached out to me. Now you want to respond 4 months later with this cowardly bull. I blew off my steam previously and did not take the pictures to any government agencies. I accepted the blame for not inspecting the ladder before my neighbor loaded it in the truck. Now you have given me renewed enthusiasm to show what kind of business you run.