They serviced our GE Monogram built in fridge. They came out probably 6 or 8 times and it kept breaking. It wasn't their fault. They kept trying and trying but it was a poorly designed fridge. They were gracious, responsive and kept on trying. Finally, after throwing away fully stocked fridges of grocers on 3 separate occasions we broke down and bought a sub zero from them. The deliver guys were great and careful and we were glad to se them haul away our old one...forever :) read more

My neighbor has bought many an appliance and a new AC system from Wilson. I trust that he has gone back due to their quality and reputation, and the other review here attest to that. As we prepare to move to our new home, we need to pick a new refrigerator. I may also have some lifecycle replacements to do at my present home before it goes on to its next life. I called and spoke with Elliott by phone. He was super to work with in the phone, so I decided to make a run out to see things in person. I will admit, it's a long drive--and I live in far southwest Austin. But the reward you get is a nicely outfitted showroom full of appliances at all price and decor levels. I met up with Elliott and he was just as friendly in person and took the time to listen to my needs and try to match me up with appliances that fit my requirements and budget. Forget the big box stores and their games. While I did not buy that day, I know exactly where I'm going for my purchases. I may not buy everything discussed, but this place is my go-to. Recommended. Five stars. read more

Beyond previous good experiences with buying and appliance service from Wilson's, today I received excellent and timely (under warranty) service of our washing machine. (The machine was off balance and wobbled considerably even at lower speeds.) The technician texted me in advance, gave a reasonable arrival window, arrived on time early in the window, spent care to listen to me about the washer. He made the adjustments. Gave me some advice, which I requested, on how to fix the same situation later, if needed, and ways of preventing future machine wobble. He didn't gaslight me. He was pleasant and helpful. read more

I contacted Wilson AC & Appliance because a fireman recommended Wilson. He came to help when my old oven locked on the cleaning mode an hour into baking my chicken! I reached Ray that same day and he was so very helpful in figuring out exactly what appliance I needed to install into my space, along with a new microwave. I ordered his recommendation and approximately 2 weeks later the oven and microwave were delivered. Unfortunately my oven/microwave hookup was not to code, so I had to wait for electricians to fix that problem. Once that was solved I scheduled Wilson again for the install. All went smoothly and I had lots of texts and communications in between with Ray. Really happy I used Wilson and many thanks to Ray! read more

Good luck getting a hold of anyone on the phone and when you do they apologize for being short staffed that statement is getting old really fast. I've had other places that I have called for appliances that pick up and are eager for business. It's no wonder businesses are closing down with that attitude. All I can say is I couldn't get past a phone call returned or even helped so no I don't recommend this place read more

Top notch service and communication as always. Jack our service support person was so helpful and scheduled everything perfectly. Then our onsite tech support guy Mitchell, did just an amazing diagnostic job and fixed our broken AC. Thanks Wilson and pro team for getting us cool again quickly!! read more

The entire experience was great. The quote was detailed and competitive and the salesperson, David, answered my many questions promptly and thoroughly, The installation was smooth, courteous and professional. The installers explained the system and the thermostat in detail. I highly recommend Wilson! read more

We only purchase our appliances from Wilson AC & Appliance because the customer service is outstanding. When making decisions on important appliances, this team can differentiate the brand name products which allows you to make a selection based on needs and goals, not price. We have been extremely pleased with the product quality, installation, and service. 5 stars read more

We sold our house this past June and the buyer insisted on taking our one-year-old washer and dryer in the sale. We really loved this washer/dryer and struggled to find anyone who carried it because of the unique color, the huge size and the manufacturing shortages. I was not happy parting with either of these appliances. I searched high and low for the same models and was not having any luck. It is now November of 2021 and I have been speaking with the wonderful Helen Rayborn of Wilson Appliance since June. We are building a house and she not only found me exact replacements for our washer/dryer but stuck around with me as our under-construction home has had delays of its own. Helen is simply excellent via email and over the phone and it was always a treat hearing from her. Helen is a gem. The team who came out today to install was friendly, professional and courteous. I would buy appliances from this awesome Dripping Springs business again. read more

Wilson AC & Appliance - Appliances Near Me - Dripping Springs, Texas

We recently bought a GE washer and dryer from Wilson. Great experience all around. Purchased over the phone from Marissa Perks, she's responsive and very efficient. Delivery and installation guys were great. Removed our old machines, carful not to beat up the walls, installed new machines, took their time to test for leaks, none, balanced on floor, yes, and ran a quick cycle to be sure all was well. So much better than buying from the big box stores where installation is often hit and miss or worse. A1 experience. read more

Great service and cooperation people friendly. Knowledgeable and very helpful Would recommend them highly Stop by to see their great store! read more

Wilson AC and Appliance is a wonderful company. From the reception point to sales to service, they are caring, helpful and honest people. The owners have been in business for quite a long time, and are such giving individuals who support local charities! I can't wait to receive my new refrigerator! read more

On the recommendation of a friend, I purchased a GE dishwasher, GE stove/oven and a GE refrigerator. When we got to the showroom we were shown the appliances and I ordered what I wanted. I asked if it would be a problem to store the appliances in case they came in before my countertops were installed. I was told no problem. When the appliances came in, I was told the warehouse was full and they needed to get them out. I reminded him of what he said when he sold them and he begrudgingly let me keep them there. The guys that delivered the appliances were very friendly and professional. They pointed out a slight dent on the dishwasher (that I probably wouldn't have noticed) and said they could give me a discount or order a new one. I took the discount. Then they showed me scratches on the refrigerator doors and said they would have to order new ones. Fine. The doors were shipped to my house and I called Wilson's to tell them they were here. The man I spoke with said GE would have to send someone from the factory since it was a cosmetic problem. I didn't hear anything and when I called back I spoke with a woman and she made an appointment to send someone out. When the serviceman installed the new doors he left off a part so one of the doors didn't shut correctly. More phone calls. They had to order the part but would let us know when it came in. But they didn't. More phone calls. Oh the part came in earlier than expected! (But they didn't let us know it was in). Another service call from the same person that left the part out. It's August 10th, and the original installation was February 22nd. It wasn't a matter of waiting for parts as much as lack of communication from the service department. The appliances may be good, but the service after the sale is awful! read more

Helen was amazing and she helped us find just the perfect appliance and it was on sale. She also helped us finding someone to help with a remodel to make everything work out perfectly. She and Wilson are the best. I found them when we moved out to Dripping Springs but if I had known about them earlier, I would have driven from Austin to get such exceptional service! They are the best! read more

Wilson AC & Appliance - Appliances Near Me - Dripping Springs, Texas

We are very happy with the sales and service Wilson's gives us! We have most all of our appliances purchased and serviced as well as replaced after 17 years with them! This is important to all homeowners. We highly recommend them! read more

excellent staff that know the products. Terra and others responded to my questions and helped to work through typical kitchen renovation challenges. When an issue came up, the team handled it in a timely fashion, respected my input and concerns and completlet resolved the issue and gave me confidence to start my learning about my new appliances. Highly Recommend Wilson Appliances read more

Not much to say, other than these guys are the best. John is fantastic! Quick, efficient and exceptionally knowledgeable. Couldn't be more happier with the service I've received. read more

When my Home Depot washer finally bit the dust and it would cost more to repair than to replace, the repair man suggested getting a SpeedQueen. Wilson AC & Appliance were great to work with and they went into detail regarding the differences between machines. They were patient and thorough. The delivery guys were so so so nice and efficient. They took away my old washer and installed the new one quickly. I loved the experience with Wilson. read more

Terra was so patient with us and our small children as we picked out a washer and dryer, we appreciated her professionalism and kindness. Jason and Jordan were also great with the delivery - they were careful to not damage anything and gave me plenty of time to clean the floor after they hauled away our old washer and dryer before installing our new ones. We had a great experience overall. read more

The only place I will get appliances from going forward. Personable and knowledgeable staff. Quick and easy scheduling for service calls. Honest service workers who don't overcharge you for minor issues. We had a laundry detergent cap insert fall into the soap dispenser and block the water flow so that our washing machine flooded. Fearing a large repair bill, the service team identified the small issue in minutes and adjusted our troubleshooting service fee accordingly. read more

Helen at Wilson Appliance was able to help me help my client to find a replacement part for one of their appliances when they were unable to find the part locally. Thanks for making me look good, Helen! read more

We just had another fantastic experience with Wilson AC & Appliance!! The installers are punctual, professional, and extremely knowledgeable. They clean as they go, answered all of our questions, and our new a/c unit is blowing cold and efficiently. We love our kitchen appliances from them, too!!! It is so refreshing to have an area business that has state of the art products and exceptional quality service. I totally understand how they have been the best for 75 years!!! read more

My microwave died!! Since I bought my entire kitchen appliances (KitchenAide) thru Wilson Appliance, I brought it in to see if they could bring it back to life. Wilson Repair department told me it was unlikely as countertop microwaves have no replacement parts........REALLY? How strange! Nevertheless, Wilson repair dept found the problem and was able to replace to the damaged components. I was SO RELIEVED and thankful. read more

I purchased my Sub-Zero refrigerator 8 years ago and it was a great experience. Since then I've had two service calls and both times Wilson's was great. Highly recommend them. read more

Marc with Wilson AC and Appliance is the best! Expert, knowledgable, punctual and friendly. We use Wilson for all of our HVAC and appliance needs. Top notch company! read more

Quality products done right. Install team did a superb job. Will not hesitate to use them when our next need arises.

I have purchased a couple appliances from Wilson's in the last few years. They provide excellent Customer Service, repair service requests are easily scheduled online and the the repair people have always showed up on time. I highly recommend this business. read more

Refrigerator arrived damaged. They shipped the replacement part to our house and now can't get anyone to come out and replace the part and haul off the old one. The agent who originally sold it to me, who was super helpful at the sales end, is now giving me the run around. Update: Have since heard from the company and they promptly sent someone out to do the repair and haul off. Wish it had been smoother. read more

We have multiple single-family investment homes in Austin, and in the past have gone to one of the big box stores for appliance replacement, assuming, incorrectly, that such a fancy store as Wilson's would be more expensive. However, our experiences with the appliance department at Home Depot Dripping has consistently been abysmal in the past (experiences mirrored by most other H.D. appliance clients.. check out their sub-2 star Yelp review average if you don't believe me). Too many bad experiences to list, but among the common complaints: a different sales "partner" every time you call; consistently optimistic delivery dates, no update on product arrivals, etc. Finally, in desperation and frustration, we decided to give our locally-owned business a shot, and have now had two stellar experiences with Wilson's. First, we were pleasantly surprised to find that, although Wilson's over-the-top showroom does promote the uber-expensive top-of-the-line brands, they also carry the same lower-priced models as Home Depot, Sears (R.I.P.) and Lowes, AND, they are eager to match pricing dollar for dollar! The experience at Wilson's couldn't be more different from the Big Box guys. A cheerful, pleasant receptionist at the door, who immediately connects you with a knowledgeable sales person. No waiting, no empty appliance kiosk, etc. In short order, your appliance choice is written up, and a firm delivery date is confirmed (apparently the Whirlpool/Amana/GE corporate monster controls ALL appliance inventory in the Austin area, and none of the stores actually have on-hand inventory). In both our recent experiences, the ordered appliance arrived exactly on the date promised, and we received a call advising us of such by the same salesperson we initially dealt with. A typical Home Depot appliance pickup experience: 1) stand in line at the customer "service" desk 2) Wait while the customer 'service' 'partner' finds your order and calls it up from the back 3) wait even longer for some jerk-off from the back to bring your appliance up front 4) pull your car up from the parking lot to store front 5) finally drive away with your appliance A typical Wilson's experience 1) Tell the salesperson you will be arriving at the rear loading dock in a few minutes 2) pull up to the dock, where a smiling and personable guy personally loads your unit in your vehicle... no paperwork required All things considered, I can't help but wonder why ANYONE would overlook our own locally owned business, Wilson Appliance, in favor of patronizing corporate America (you know, the same Home Depot that forced the closure of our two local hardware stores within weeks after their opening in Dripping). My hope is that I NEVER have to endure the poor customer service at Home Depot ever again! Just sayin' Finally, a shout-out to Helen, one of the stellar Wilson's employees, and whom we've exclusively dealt with in recent times. Personable, attractive, efficient, and professional. She even came out on the dock for our last pickup to thank us for our (budget priced rental) purchase. Whatever she is being paid, it is not enough! A VERY HAPPY Wilson's repeat client! We'll be back. read more

This is a two-part review. We bought all of our appliances for our home from Wilson and had a great experience. Our stand-alone ice maker had a problem after two years. Wilson came out and repaired. The high ice level sensor was out. The repair man showed me how to replace it next time myself. Second part is my temperature sensor went out again. I called Wilson and they said they would order one and get back to me. A couple of hours later I got a call they found one in their parts department. I went and picked it up the next day. Replaced it just like the guy showed me and it worked great. Wilson appliance is a great company and will continue to send people their way and come back for more appliances. read more

I enjoy dealing with Elliott who has helped me with several appliances for my home. Their customer service is great. Only concern was a GE cooktop promised for July and delayed until November. However, this was not their fault. You will be happy to work with them. read more

Easy purchase over the phone. Looked at the dishwasher models on line, reached out to Logan (sales rep). Completed the purchase over the phone with no issues. Delivery scheduled, team arrived on time/date promised and Jordan did an excellent job removing old unit and installing the new unit. As another positive, there was a minor incident where a plumbing fixture snapped off during the installation. These things happen, but Wilson's response was perfect. They had me contact my plumber to fix the broken fitting and reimbursed me for the cost within one business day. I will definitely use Wilson's for future appliance needs. read more

Excellent service but it took a month to get here. We had gone to the dealership to request they preorder a part. They did and so the technician was able to complete the repair while on site read more

Wilson Appliance is consistently stellar. It truly never disappoints. Products, installation, service: all highest level. My husband and I have many years of experience doing business with Wilson. Wilson AC and Appliance is a set-apart (in the best way), responsibly managed local appliance company. Wilson earns our respect and, thus, our business. A+. read more

I am very disappointed with my whole experience at Wilson. We ordered a refrigerator in Feb. We knew it would take 4 months but our sales representative Helen never communicated that it was not going to arrive as promised. When I called to ask she said it wasn't going to be here until July. Then, I called her again only to find out it was not going to arrive until September. Had I not reached out to her each time, I would not have known the status. Every time I called to ask, she claimed she was just about to call me to give me an update. ( To make matters worse, they are now asking for more $ "difficult access fee." ) What a joke. I will not be recommending them. Delivery guys were awesome though! read more

Our sales person Helen was delightful. The two installers Brady and Jeremy (I believe) were great. We had an issue with our water valve and they helped us clean up and get a new valve installed. We will definitely be working with Wilson again. So nice to do business with a local company!! read more

I have ordered appliances exclusively from Wilson AC & Appliance for each of my moves over the past 10 years. Items purchased range from micro hood, French door fridge, oven, dishwasher, washers and dryers. The sales team (esp. Lynn) is first rate in their product knowledge and install coordination. My biggest purchase to date from Wilson was a large Trane AC unit installed 3 years ago. One year after install, my new unit sadly became a refuge to a family of rats to hibernate over the winter. The rats chewed through all the wiring which all had to be replaced. We never thought the rats would return but they did. The next year, the rats hibernated in unit again and chewed through all the replaced wiring. After calling Wilson to ask them what could be done to keep the rats from hibernating in my unit they scheduled a service visit to assess the damage. The wiring had to be completely redone....again. This would come at a cost of over $1000 on a unit I was still paying on. I also received suggestions on ways to prevent rats from returning after wiring was replaced. I was fully prepared to have to pay the full amount to replace wiring, in addition to the cost of other to-do items to rid rats from returning to my unit to hibernate. To my surprise, Wilson Appliance's technician, Vince, visited with the Trane rep and was able to find me new wiring from a damaged unit for FREE! In addition, I received a larger platform for my unit to sit upon to ensure rats were not entering unit from below. Owner, Trey Wilson, approved for his technicians to install new wiring and platform at zero cost due to my having to already rewire the unit the previous year. My experiences ordering from Wilson's over the years have all been exemplary, but the actions taken by Wilson to replace wiring on my unit at no cost and contacting the Trane rep to ask for additional resources to save me out of pocket expenses went way beyond expectations. Thank you Wilson AC & Appliance for putting your customers first! read more

Since my original builder grade AC system was 17 years old I figured it was time to replace it before it died and I'm stuck with no AC. I checked with a few of the big name companies, you know the ones you see on TV, and their prices were way higher than expected. I also decided to try a couple local smaller folks with Wilson being one of them. Vince Jones at Wilson was very friendly and took the time to answer a bunch of my questions and they priced out a top of the line Trane heat pump system that was lower by a couple thousand less the the big boys. Installation was scheduled within a week and done in about 6 hours. Would recommend that folks give them a check when it's time to replace your system. read more

I bought a range hood from Wilson Appliance about a year ago. Very impressed with the price and quality of the item and I was EXTREMELY happy with the guys that did the install. This weekend I am going to work with Michelle on ordering a new range and fridge. I hope all goes well. read more

Arrived on time with new washer. Installed it and gave brief tutorial. Knowledgeable technicians.