I was effectively kicked out for trying to shop…read more Last Friday evening, (12/2/16) and three weeks before Christmas, at approximately 6:10pm I stopped in with my two boys, ages 10 and 7, to look at motorcycles, helmets and boots. K&C Cycle in Hebron closes at 6:30pm. This year Santa is delivering 2-wheel magic on the 25th but I still needed to size the kids up for bikes and gear. I was raised in a small business family so I regularly buy from local companies when at all possible. When we arrived at K&C Cycle there were two gentlemen chatting at the front of the store and I said: "Howdy" when we walked in. My greeting was returned with a simple "Hi" and I replied: "we're here to kill some time and look at some helmets and stuff" at which time both gentlemen looked at each other and one of them muttered "ooookayyy....". I tried to be vague so I wouldn't give my boys the idea that I was actually shopping for bikes and gear. Fifteen seconds later and after making it approximately 10' into the store, one gentleman left and the other, whom I assume now to be the owner, Ray, indicated that he was closing up and had to pull the outside bikes and quads in. Verbally, it was delivered oddly but I assumed he was letting me know that he would be in and out as we looked around. I said "okay, we're just going to be looking around" at which point he said: "it's close to closing" and non-verbally indicated that we should leave. At first I thought I was misinterpreting his cues but I quickly realized that he wanted us to leave...now. I said "so you're kicking us out?" to which he replied: "well you're the one who said you're just here to kill some time!". I replied with a simple "wow, you have got to be kidding me" and Ray again said: "hey buddy you said you were killing time!". Apparently, I did not realize that at K&C Cycles the potential customers loudly announce exactly what they will be buying when they walk in the door. I did not need to be told twice and began exiting what I thought was a motorcycle retail store. As I was walking towards the door I did explain that yes, we will leave, but that we will not ever be back, to which he replied, again and as he was walking further towards a different section of the store: "well you're the one who said you were just here to kill time". As I was exiting, I did inform him that he was a "business idiot", a remark that he did not like and after mulling it over for a second he turned quickly on his heels and with finger in air he exclaimed as he walked towards me that he was not an idiot and that he has had the displeasure of dealing with the "public" for years. I'm not proud of calling him an idiot in front of my boys and if I could take it back I would. The interaction I had with the owner of K&C Cycles in Hebron, OH was the single worst retail experience I believe I have had. My perception was, sadly, on that day, Ray was doing his best to continue to erode the American mom-n-pop shopping experience and force individuals like myself to enhance the sales numbers of the larger corporate organizations that practice decent customer service, such as not kicking you out upon arrival. Our family has now purchased two youth motorcycles and we are currently shopping for two adult off-road motorcycles and gear. -Tony

Ordered an ATV cargo box two weeks ago. Received an order conformation but after 2 weeks did not…read morereceive the box. Called 3 times before I got a real person (messages were not returned). Was told the shipping cost for this box was not within reason so they would not ship. Never received an email or phone call that there was a problem with the order. Customer no service abounds at this shop. Can't wait to have to send the credit card company a dispute claim. Avoid this place!!!

I took my 1981 gl1100 in because it wasn't turning over and they figured out my issue quickly and…read moregot fixed.

I have an 05 ironhorse texas chopper. For some reason none of the shops I've called will not work…read moreon it. They won't even touch it for basic maintenance! But not mobile cycle works!! Mobile cycle works jumped right on it! Turn around time was fast. The work done was right and right the first time. They took great care of my bike and the cost of the repair was fair and honest. Mobile cycle works exceeded my expectations and I reccommend mobile cycle works to anyone that loves their bike!! The owner was awesome as well as the staff! Great job, guys!! Demetrius Brown

i took my 98 Softail Custom here for several problems it was having that I just could not seem to…read moretrack down. Each time I fixed something something else went wrong. Fred and Mike had it one day, went straight to work on it, could have sold me a new Carb if they were less than standup guys, Instead they fixed everything in a couple hours, took the time to teach me a couple things so I wouldn't have to pay someone if I ever needed to do it again, and their prices were beyond fair. these guys are great! Not money motivated, the only thing they seem to care about is taking care of the bike. My bike runs and rides perfect now, I could not be happier.

I've been going here for over 10 years. The shop has been open and operated by Fred for over 40…read moreyears. He and his mechanic Mike have over 70 years of experience working on Harleys. It's a great independent shop run by bikers. Very fair prices, way better than the dealer especially on the older bikes. I've had a couple engines rebuilt by Mike and they've been really reliable especially my 103" Shovelhead. Fred has some cool bikes he's built over the years so you can see what they can do.

I had a great experience with Zen Cycle shop. The owner is very knowledgeable and great prices!…read moreThanks Zen Cycle Shop!

From the owner: Zen Cycle Shop Ltd is currently closed.read more