A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

Awesome service, super professional, broken glass on outside storm door replaced in a day!!!…read more Great deal for service provided- highly recommended!!!! Greatly Appreciated!!!

Eddie came in for a screen repair and did a great job. Quality of work was spot on and at a…read morereasonable price. Would use again.

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

AVOID I bought two exterior doors. I opted for a pricey sliding frame insert in the back door. It…read moredoesn't work. I've been calling them for 5 months to replace it!!! Completely horrible customer service. Almost every time I call I need to provide the order slip. They ordered the part and lost it twice already.

I had an outstanding experience with Cityproof. From start to finish the job was handled…read moreprofessionally, thoroughly, on time, and with minimal disruption to me and my family. The windows are working beautifully - we have the "clearer" version with the highest sound reduction in the bedroom, and the "lowest" sound reduction in the living room. It makes being on the 6th floor sound more like being on the 20th. I would absolutely recommend this product to others.

It took almost a full calendar year for my windows to be installed, and required three separate…read morevisits from installers as well as dozens of follow up emails. So much back and forth and so very many mistakes that needed to be corrected! Additionally, one of the windows was broken and required repair within three months of installation. This company is under new ownership and, unfortunately, I think the change has significantly impacted both the quality of the product and service.

I had my balance replaced. They were organized and business like in the appt setup, were on time,…read morerepaired the window on 15 minutes and were near and careful. Recommended.

Quick, courteous, easy, and affordable. Make these guys your go to for window repairs.read more

My first appointment with Master Windows was virtual on video conference with Alberto. He was quick…read moreto identify the type of windows and what material required to repair the 3 windows. Shortly after he came to take measurement in June. Unfortunately due to resources shortage during pandemic, the sash and balances take 3 months to be available. The company has provided me a very clear and concise invoice with the work detail. Both Cynthia and Janet were very patient with all my questions on the phone. On the day of installation, the team of Victor and Juan called me 20 mins ahead of time so I could prepare . As soon as they arrived, Juan prepared shoe covers to wear before entering the premise. Juan carried in all the tool bags and laid down mat to ensure cleanliness. Window mechanic Victor did a very careful and clean job. He made sure I have checked what he has installed as new and what was replaced. Both of them were patient to answer all my questions during the installation. I am pleased with their work so far from assessment, to invoicing and installation. The whole process was well documented and I will be sure to contact Master Windows the next time when I need a window repaired.

Master Windows is the one company I found that was willing to install windows that I purchased…read moremyself, and the experience was perfect. Good communication, on time, high quality results, neat, and reasonably priced. After so many disappointing transactions over the years it's so nice when people just do what you expect. Highly recommend.

Words cannot express my satisfaction with Sam's work ethics and performance of his job. He was…read morepunctual , fair , respectful and did an amazing job on my Bow window . I will highly recommend him.

Sam's window repair did an incredible job on a large project in my apartment. I had a tight…read moredeadline due to work and Sam made sure that everything would be ready by the date that we had to install everything. His team was very kind and efficient. They cleaned up very well after the job was done. I am so happy with the way everything turned out. I will also note that Sam's pricing was significantly better than any of the other quotes that I received.

I really like this place. The service from calling Denise to picking the product to having it…read moreinstalled is nothing less than A-Plus service. There were times when my cleaning person messed up my new window and soon as I called windows we are, within two days they were at my house fixing it. Even though it was the cleaning person's fault, they did not charge me because it was an easy fix for them even though they could have charged me I had them install windows for my other building and recommended them to a few of my friends. Thank you Windows We Are for your impeccable service. Freddy

Not sure how they make money by being rude to their customers. I can dish it out just like you…read morecan. Want to know where I live before they can tell me if they can secure the products I need. Why do you need to know where I live if you can't install the doors I'm looking for? Second and last time I call this place. First time dude tells me they don't install, they sell. Trying to sell me over priced storm doors. Gave me a quote but told me he couldn't install it. I place another call today about a different type of door to be customized and someone else says they can customize and install but wanted to know where I lived to see if I was "good enough for him!" Perhaps my vernacular told him all he needed to know. YOU work for "me" when I'm pay for items and having installation. NOT THE OTHER WAY AROUND. I KNOW WHAT YOU WERE DOING.......................................