I have had a genuinely mixed and ultimately frustrating experience with Bob Tomes Ford's body shop…read moreand service department on my 2025 Ford Bronco Sport. For context, I bought my car from this dealership in August 2025, and that is the only reason I went to them for these repairs. I wanted to keep the work with the dealer I purchased from. The first repair (November 2025) to my bumper and hatch, due to being rearended, was good and quality work. But even then, that visit took roughly 59 days. So, while yes, I was happy with the final result, the process itself was slow and hard to stay informed on. From there it just went downhill. I took my car in for a broken windshield, which resulted in needing the A-pillar on my driver's side and the windshield replaced. This windshield replacement took about 16 days...not too long. But when I picked up my car on April 24th 2026, I immediately found that my center console was broken and would not close/latch. I reached out to Andrew, the service advisor, and he took responsibility, telling me to come back and he would fix it...once they got the part in. Then the same day, I realized that all of my personal belongings were not in my car. I reached BACK out to Andrew, and he told me to come back in, again to see what was missing and if they could find it. I did right before they closed, he made a list of what I was missing and told me he would reach out if they found it. He reached out that evening right before they closed to let me know they found it in a different customer's vehicle. Eventually, my belongings were returned to me, but it was one more thing to deal with. From there, about mid-May 2026, I noticed that my front passenger floor well was pooling with liquid. My carpet was ruined and reeked of Mildew. As I park my car in a parking garage overnight and weekends, I knew it was not weather related. After doing some research, we figured that it was related to the AC drain so we took it to the Bob Tomes Service Center. The service advisor, Lance, took my car in but was very dismissive and had a negative attitude towards us. Days later he updated me that my car had been sent over to the collision center, because they assumed that the flooding was due to the windshield replacement that was completed there a month or so in advance. Both the service center and the collision center were going back and forth on who held responsibility for a day or so. Once my car was over at the collision center again, I struggled to get any updates out of the advisor. It took me multiple times to finally get an acknowledgment that the flooding was due to the previous work that the collision shop had done. Even then, I was told the car would be "put back together" and did not receive a full reason for WHY the flooding was happening or what they were going to do to prevent it in the future. Luckily while they had my car for this, they DID fix the center console. Once I picked up my car (7/13/2026) from the flooding repair/drainage issue, the car was returned to me, yet again, with another piece broken. An interior trim came loose and fell off while I was driving. It was an easy pop back on, but the service advisor noted that it may be compromised, and I should come back (AGAIN) for them to put a new piece on. To their credit, both the AC drainage repair and center console were fixed at NO cost to me. But the pattern is the real problem. The slow turnaround, poor communication, dismissive service experience and a car REPEATEDLY coming back with something new that was wrong with it. A customer should be able to leave content, with a completely fixed car and not have to worry about something going wrong or be broken upon pickup... Ultimately, I would urge customers to truly inspect their vehicle thoroughly at EVERY pickup and to get ANY findings about the cause of a problem IN WRITING.

If I could give 10 stars, I would. Texas Collision Center of McKinney is truly in a league of their…read moreown. We brought in our Rolls-Royce Wraith Aris Edition--one of only 10 in existence--and they performed a miracle. Other high-end shops told us the only option was replacing the entire front end just to fix the bumper, with 6-8 week timelines and no guarantee the aftermarket parts would even fit. But not Texas Collision Center. They matched the custom paint perfectly and restored the bumper to factory-new condition--in just one week. They saved a rare luxury vehicle that no one else could confidently touch. Their professionalism, precision, and turnaround time were absolutely unmatched. We are eternally grateful and won't trust anyone else with our vehicles again. Five stars isn't enough.

BEST PRICE IN TOWN! I unfortunately had my car broken into and needed my window replaced…read moreimmediately. I called around for so many quotes, and anyone that was decently affordable didn't have any availability. Xtreme was able to come to me the very same day and gave me a very affordable rate. Adrian was my technician and he did a wonderful job! He communicated with me when he would be here, and when he arrived. He then got the job done in like 25 minutes when he estimated 40. The experience was absolutely wonderful! Safelite is normally the "go to" when it comes to window repair, but honestly, I prefer the little guys. They are so much more attentive and I feel like my money is actually supporting someone, rather than overpaying for a large corporate name. I would HIGHLY recommend this company. Thank you so much Xtreme!

I tried Safelite first to get my windshield chip repaired, but it was a 3-4 week wait!   When I…read morecalled Xtreme Auto Glass in Plano, I was told they could have my chip repaired the next business day, and gave me a time range.   Nick texted me when he was 30 minutes away, and again when he was pulling up.   Nick explained the process, and was finished in about 25 minutes.   The repair looks great...I can hardly see the chip.   Price was reasonable. Highly recommended!

Absolutely exceptional work by Ezequias! Would recommend 100%. He was quick and reasonable and I…read morecan't tell there was ever a door ding!

I admit, I was skeptical about some of the insurance negotiations to get the hail damage repaired…read moreon our Sienna, but Taylor kept reassuring me that he had it all under control and to my surprise YES HE DID! Not only did everything work out just as he said, but the work they did on my wife's car was fantastic and they were so fast with the turnaround. A+++++++ The work is amazing and I recommend this shop to everyone. They made it easy and very affordable

Ok let me start out by saying if I could give this business 6 or 7 or even 10 stars I would. Just…read moretop notch all around. Highly recommend for dent repair and removal. My story begins like many others, walking back with groceries towards my car and seeing the dent. Not in the door like a door ding but on the top of the left fender like someone smacked a screwdriver or blunt instrument to leave a mark. It was awful. Shocking. Depressing. I read up on paint less dent repairs. Watched tons a YouTube videos with people using all kinds of gimmicks. In the end, I watched a video of a true professional dent remover and watching it made me want to find a similar shop. Only local. And I did. Steve is a metallurgy magician! The quote was super reasonable and the proof is in the pudding of my photos. I went in thinking I hope it can be just not a eyesore and left with a spring in my step and no sign of the truly despicable and evil dent. Again, Steve was honest, fair, upfront, and a true professional. Highly highly recommend.

Don't waste your time. Appt made and was totally gaffed off. I'd understand if they were busy...one…read moredude working. Too busy chatting up with gal. Glad to see other got great service.

Chris from DentWerks worked with me from start to finish keeping me updated throughout. I couldn't…read morebe happier about the job the guys in the shop did on my car. Professional from the word go.

These guys are great! I had a bumper needing repair and a few dents taken out. They were very…read moreclear in communication, the price was better than competitive, and the car was finished on time. Very satisfied with the service and highly recommend.

Very happy with communication, work, and turnaround time. I've had miscellaneous dents and…read morescratches ive wanted fixed, and other places quoted me much more than the price what Fix a Dent was able to do the work for. In my particular case he was able to give me options with different price points and the estimates were very easy to get over text and confirmed in person. The work was done quicker than anticipated and I'm happy to have my vehicle back so soon looking great! Definitely recommend this business! I will return when I need body work again. Thank you so much!

had my 2015 Mazda CX-5 picked up for hail damage repair, and this has been one of the worst…read moreexperiences I've ever had with any business. The owner, Luke, made empty promises about repairing everything according to the insurance estimate, but nothing went as promised. When they returned my car, it was filthy, covered in dust both inside and out. After I washed it, I was horrified to find white dots on the hood, new scratches all over the sides, and an aftermarket tail light that doesn't even fit properly--it has a gap so big I can stick my finger in it! To top it off, they didn't return my car key with the vehicle, leaving me stranded without it for over a week. When Luke finally showed up to "fix" the new scratches, he did nothing but make things worse by attempting to buff them out in my driveway, leaving ugly marks all over the surface. The guy clearly doesn't know what he's doing! I've been trying to get Luke to fix the damage they caused, but he keeps stalling and making excuses. It's clear he has no intention of making things right. I've had to take this issue to court just to get some resolution. Do yourself a favor--stay far away from this place. They've caused more damage than they fixed, and now I'm left dealing with the aftermath. It's been an absolute nightmare, and they've wasted my time, my money, and caused me nothing but stress. [Update] The owner called me and tell me he's putting a lien on my car! This is completely ridiculous, considering the car has even more damages now than before. He's claiming he saved me $900, but how can he say that when the car is in worse shape? To make it worse, he advertises that he can waive the deductible and save customers more, but that turned out to be completely false. Instead of saving you money, he'll put a lien on your car!

Best body work EVER! Unfortunately, I have had experience with a number of collision repair shops…read more Mario at Premier Autosports Collision Center went above and beyond. They not only did a great job completing all of the repairs my insurance paid for, but detailed my car and repaired several places on my car that insurance didn't cover - all "on the house". I was out of town on vacation, and they worked with my insurance company all on their own - and even the insurance company had said they were easy to work with. If I ever need auto body work done again, I won't go anywhere else! My car now looks as good as new. Even my friends couldn't believe it was the same car!

I took my Tundra here after being hit and it was returned to me looking better than new. I didn't…read moreeven recognize it when I pulled up. Brian was really nice and informative and made sure I was happy before I left.

JC from JC's Windshield Repair and Auto Glass was professional from the start. His main concern was…read moregetting my problem taken care of as soon as possible. Since he offers mobile service, he came directly to me, which was a huge help when I was dealing with a broken windshield at 9am in the morning. Even though he was very busy that day, JC still made time to replace my windshield when no one else in the area could help me the same day. He and his team worked quickly, carefully, and clearly took pride in doing the job right. JC has nearly 30 years of experience, and he took the time to explain everything, address my concerns, and answer all my questions. His price was also very reasonable compared with the quotes I received from larger companies that morning. JC used my VIN to make sure he had available the correct glass for my 2025 Toyota Tacoma TRD. We even compared the manufacturer information on the original windshield and the replacement, and they matched. I was especially nervous about the front camera and safety sensors. -- Since the object struck nearly on top of the sensor (pictures below). JC explained the process, checked everything after the installation, and made sure there were no errors or warning lights on my dashboard. We tested everything before he left, and the camera and sensors worked without any issues. I'm really thankful I found JC online. He helped me out when I needed it most, charged me a fair price, and made sure the job was done correctly. I'll be keeping his business card handy and recommending him to my family and friends. If you need mobile windshield service from someone experienced and professional, give JC a call!

Who charges $50 for an estimate? That is absurd. Customers use estimates to choose who to hire…read more Quotes are such a basic request, I was shocked that I was told I have to pay for a quote. They obviously don't need me as a customer.