Had to take our work van here for regular service maintenance , dropped off early am. Staff was…read morefriendly and explained exactly what the process would be and how long it would take. A few hours later they called and said the van was all set and could be picked up. Super easy and convenient location, just down the road from work.

This review refers to their service department. Their sales department was great, the sales rep…read moreMike was fantastic. However, their service department, not so much. I had just picked up my new truck and was just 10 miles down the road when I got a check engine light, I didn't even make it home without a problem. I called the next day and they got my truck in for service. The service department said it was road damaged and not covered by the warranty. The front facing sensor bracket was broken and the service guy tried to prove that by pointing out two blemishes on the plastic cover which on close inspection by me look to be mold marks not damage ( I worked in the mold department of a local factory), I know what a mold mark looks like. A quick search turns up that a major cause of damage is pressure washing. The service department pressure washed the truck as prep for the undercoating they did. I argued with them and got no where, the charged me 900 dollars. They lost my confidence and my future business.

What a fantastic dealership! From start to finish they were professional, honest, timely and we are…read moreso happy with our brand new CX5. Shawn O'Leary was our salesman and he was great to work with. He gave us lots of helpful advice annnnd we had originally come in wanting a more expensive car but he made sure we drove off with a car that was right for us. More expensive doesn't always mean better!! He was truly knowledgeable about all Mazda's and made the whole experience enjoyable and low pressure. We highly recommend the dealership and Shawn - thank you!

I brought my vehicle in for service on Saturday, August 14th for a routine maintenance AND I…read morespecifically asked about my tires. Tuesday, August 17th I have a flat. There was some sort of hard bone-like object in my tire with some white gel like substances. CLEARLY someone tried to plug my tire up. I called the same day to see if it can be repaired or get a new tire. JUST ONE TIRE! My vehicle is a 2020 with 6800 miles. I was told that they can get me in on the 30th of August! WHAT? I checked the website for the next available appointments and the next availability for tires was on Friday, August 20th. A bunch of liars at this dealership. I won't be returning. So shady! And they refuse to take any responsibility for their mistakes.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

Wonderful buying experience! We had inquired online at another (closer) Lexus dealership in…read moreSyracuse online, asking for an appointment to view a vehicle we saw and liked online. Nobody from that dealership ever called or emailed, but we drove up the next day nonetheless. We were told that the vehicle we were interested in was "on order" and that customers that had ordered in March of 2025 were just getting their vehicles. They had a limited inventory, and I did not like the color choices available. I was told unless I wanted to wait months, those were my options. I was also advised that nobody had inventory on their lots, and if their website said they did, it really meant the vehicle was on order. My husband phoned Bob Johnson Lexus in Rochester, and we were given an appointment for the same day. Before we drove out, we asked if they actually had inventory on their lot, or if their units were on order or in transit. We were assured that they have several options to select from that were available (not on order). Our salesman at Bob Johnson Lexus was Greg Palmer. He was absolutely wonderful. He answered all of our questions and showed us several options with all the features we were looking for. Greg was knowledgeable, fair, and just a great guy all around. Our appointment with Greg was at 1:00 p.m. and the team at Bob Johnson was able to wrap up everything, including a 1:1 tutorial on how to operate all the new technology, and we were pulling out with our new 2026 Lexus NX 350h the same afternoon. Greg even gave us his personal cell number and asked us to text him to let him know once we were safely home, since it was a 4-4.5 hour trip back. I was really impressed by that. This is the 3rd Lexus I have owned, the first was an 2020 RX350, and the second was a 2021 GX460 both purchased when we lived in Arizona. This is my first hybrid, and so far, I am loving the gas mileage. The team at Bob Johnson Lexus were all friendly and knowledgeable from sales, to finance, and the wonderful gal who showed me how to use all the new bells and whistles that Lexus has come up with since I owned my last one. If you are currently in the market for a new or used Lexus, I highly recommend bypassing Syracuse and driving straight to Bob Johnson Lexus in Rochester, NY and ask for Greg. Less by Jen LaVine

Great cars and friendly staff ! Albert greets you as soon as you walk In the door !!!!!!!!!!!!read more

I scheduled an appointment to list my car on consignment here. I gave them all of the information…read moreabout the car on the phone when I called, including the mileage. My wife drove 40 miles to bring the car their for them to sell, and when she got there they said they couldn't sell it on consignment because it had over 100k miles. Then they offered her wholesale value for it. Don't fall for the consignment sale here, it's just a scam to waste your time and give you a low ball offer.

Austin was extremely helpful and very knowledgeable on the vehicle I was purchasing. I would…read morehighly recommend them and will definitely do business with them again.

Wyatt and Nico were very professional and accommodating as they appraised our car, made an…read moreacceptable offer, provided us with paperwork for our signatures and we walked out with a check a short time later. They made the process easy and enjoyable from start to finish. Thanks for the excellent, expeditious service! Sandra

My family and use Sutherland exclusively now. We have used them for service and purchases. Between…read moreme and my family we have purchased 6 vehicles from them. Never had a bad experience. Customer service is impeccable!

I was in the market for a Jeep for my son and found one right in the heart of beautiful Pittsford…read moreat Sutherland Auto Sales. Marlon was just fantastic to work with. He answered all my questions right away, no matter if they were open or closed. He was able to get all the paperwork finished in 1 day so that I could surprise my son with his dream Jeep. What a great feeling to see the smile on his face when Marlon passed him the keys. Thank you Sutherland Auto Sales for a memorable experience. They will see me again when I'm in the market for a new car!