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    1. Agencé

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    San Dimas, CA

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    Agencé

    4.4 (342 reviews)
    Closed Closed

    By appointment only

    Updated over 3 months ago

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    The receipt falsely listed the owner as my stylist abd charged for a false service. It was root touch up.
    Khawla A.

    Today was my second visit to this salon. I usually go once a month for a straightforward root touch-up. My first appointment with Alexandra went great. When I tried to book her again, she was unavailable, so the system assigned me to Nicole at the same $110 price. I arrived five minutes early. A different girl (who appeared to be a trainee) took me without introducing herself. The owner, Eric, only stopped by from time to time to tell her what to do next--he did not perform the service himself. She applied color to my roots but missed some areas. Eric suggested adding a toner to help blend, and I agreed. She then washed my hair poorly--barely touching my scalp and not fully rinsing the product or color. After the 8-minute toner, they started the blow-dry (Eric did one half, she did the other). They then had to rewash half my hair because color was still on my scalp. The final result was uneven: one half looked fine, but the half she did was frizzy and puffy at the roots. At checkout the cashier immediately charged the card they had on file from my last visit and sent me on my way--no discussion and no chance to tip. Later I received an email receipt for $250. They had changed the service from root touch-up to "full color" and listed Eric as the stylist who serviced me. This is incorrect: * The service I received was still a root touch-up, exactly like my first visit, with only a toner added. Even with the toner, the price should not have increased by $140. * Eric did not service me--he only gave occasional instructions to the trainee. * I booked a $110 root touch-up with a different stylist. * Their website and booking platform list no full-color service for $250. The actual prices are toner $75, root touch-up $110, and full color $157-$200. When I called to complain, the receptionist first said the owner claimed it was full color. I told her that was false and that I have the booking confirmation. She then said I needed more color because of thick hair. I pointed out it was the same hair I had last month for a root touch-up. She apologized but said there was nothing she could do. I have filed a dispute with my bank. I feel scammed and disrespected. They owe an apology for the low-quality service by a trainee, mishandling my booking, falsely listing the owner as my stylist, and overcharging me.

    Rocco
    Leanne V.

    I have had the pleasure of visiting this salon and was definitely wowed by the nice atmosphere, the friendliness of staff and overall energy of the place. Rocco is amazing. He is easy to talk to and explains everything throughout the process of doing your hair. He is definitely a gem at this salon bringing his expertise & skills. I am a happy returning client and definitely recommend Rocco! Also kuddos to the owners for keeping such a clean and aesthetically pleasing environment.

    This was $375
    Yadira G.

    I had a very disappointing experience at this salon. From the moment I arrived, the stylist was rude, unwelcoming, and unprofessional. Instead of greeting me respectfully, she spoke to me sarcastically and even questioned whether I could "afford" the service, repeating several times that "not everyone can afford to come here honey." This was completely unnecessary and very disrespectful. I was originally quoted $300-$400 for two hair pieces to be lightened, with no color, trim, or additional services included. When I arrived, the price suddenly increased to over $700, and I was told that $400 was "just the starting point," which had never been mentioned before. She also removed my extensions but did not reinstall them, yet still charged me. She made it clear she didn't know how to work with the type of extensions I had, which was frustrating because I just placement them recently. Overall, her customer service skills were extremely lacking. The experience felt disrespectful, unprofessional, and far below what any client should expect. I would NOT recommend this salon, especially if you value clear communication, fair pricing, and basic respect. I will be sending a review to all the social media platform and BBB IG handle: hairbyjess_1 DO NOT GO to HER

    Fernanda (fernandadoeshair on instagram!) has done my hair for more than ten years and she always does so amazing!!! I do not and will not EVER let anyone else touch my hair, honestly! She is so kind, very friendly, and truly listens! The salon is always clean and comfortable too! Her technique is flawless and she always suggests what's best for my hair. I am constantly complimented on my hair and feel so beautiful! Schedule that appointment with her, you will not regret it!!!

    Hair

    Fernanda is the best stylist! She listens to what you and gives you options that will make you look your best! She made me feel and look like a whole different person. She is communicative during the service and makes sure you are comfortable. 100000000000000% recommend!

    Jessica's work
    Stephanie A.

    Went in for my appointment with Jessica, I have gone with her previously so I knew the process would be long. By 8:15 AM I was getting in foils the end results were by 3:30 pm. She has her rules about what to expect on your appointment so please check that out. This was done with bleach and toner. She has as assistant that checks the foils ( Lanie ). & reapplies as needed. She does offer extensions but I didn't get any done. Her hands are magic because look at my before n after. She's really sweet n bubbly and then there's me an introvert trying to not have social anxiety and make it worst. Sorry Jess if you feel I was dry, I'm just a really shy introvert. The whole staff and place has a good vibe, the music was great. So in a nutshell is she great yes, will you love your results yes, is it pricey yes! but is good work really not? ....Did I get what I paid for yes! Am I happy? Yes will I go back duh I mean yes! Quality work Great hands Beautiful results * chefs kiss * Or you can be the judge.. wadda ya think of my new look? Now what are you waiting for send her a message n book accordingly IG HANDLE: hairbyjess_1 Ok bye

    After my hair appt

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    8 months ago

    Rocco is simply the BEST!! I've been a client for his for many years. The atmosphere is relaxing, and the vibe at the salon is energetic.

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    Page 1 of 9

    Ask the Community - Agencé

    How much to curl hair?

    Our styling services start at $65

    How much is a belayage?

    There is no set price it can range from 140-300

    How much is a haircut?

    $60 & up

    View All 8 Questions

    Review Highlights - Agencé

    Nicole has been taking care of my hair since 2022, I trust her so much with my haircuts & color.

    Mentioned in 64 reviews

    Read more highlights

    Touch by Hanh - Butterfly/layers haircut

    Touch by Hanh

    5.0(184 reviews)
    8.4 mi
    Certified professionals
    Available by appointment

    Hanh is the best!…read more Made an appointment after learning that she's specialized in butterfly haircuts and wow she did not disappoint. She was very thorough during the consultation to make sure I understand what she is about to do and that I also get what I came in for. My original hair was highlighted (super bleached/ashy) and had a bad layered cut (turns out I had a mullet I wasn't aware of lol). I wanted to return to my natural color and also get a cut to even out my layers. Within two hours, Hanh achieved the color and cut seamlessly through proper and detailed steps to repair my damaged hair. My experience with her was fantastic. She is so bubbly and fun to talk to and she is an expert in her field. I have never learned so much about hair ever in my life! Even for styling, she gave so many tips. Hanh, you should consider teaching if you ever plan to! Overall, I am a happy customer that left with beautiful voluminous hair. Will be back for a maintenance cut and a fun girly chat!

    THE BEST If I could…read moregive her 10 stars, I absolutely would. I literally just got my haircut and had to write this review before even leaving, she's that good. I'll admit, I was pretty nervous going in since I hadn't had a haircut in years. My hair is straight, flat, and typically hard to style, and I was hoping to add some volume and soft curls but wasn't sure what would actually work. Hanh immediately put me at ease with her warm, funny, and welcoming personality. She's genuinely so kind. During the consultation, she really took the time to understand what I wanted and helped refine my ideas into something even better. I walked away feeling confident and excited instead of anxious. I showed her a few inspiration photos, and she didn't just match them--she completely exceeded them. She absolutely nailed the look, even better than I imagined. I rarely write reviews, but this experience truly deserved one. I'll definitely be coming back to her again!

    Photos
    Touch by Hanh - Butterfly haircut

    Butterfly haircut

    Touch by Hanh - Layers

    Layers

    Touch by Hanh - Butterfly haircut

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    Butterfly haircut

    The Refinery Salon - Blonde balayage service done by our Blonde specialist, Lisamarie @colorme.lisamarie

    The Refinery Salon

    4.5(84 reviews)
    4.3 mi
    $$$

    Honest Review of My Experience With Diana Salcido (Color Appointment + Communication + Deposit…read morePolicy) I'm really disappointed with my experience with Diana, and I feel it's important to share so others know what to expect. I originally came to her for color and highlights. The first appointment was over $500, and while the dimension looked nice when I left, the color faded extremely quickly within just a few washes. I reached out politely to let her know, and she offered to gloss it , which I understood as simply refreshing the tone. Instead, my entire head was turned into a single dark chocolate color. All of my highlights were completely covered, my hair became several shades darker than what I originally paid for, and the dimension I loved was gone. None of this was discussed with me during the service. She didn't even fully dry my hair before I left, so I couldn't see the true result until I got home. My hair was already dry from the first appointment, and this additional processing made things worse. When I reached out to express confusion and concern, she did not take responsibility or apologize. Her responses were dismissive, and at one point she simply replied "Ok," which made it clear she didn't care about the impact the service had on my hair or how I felt as a client. It was deeply unprofessional and left me feeling unheard. Throughout all of this, I remained kind, calm, and respectful. I work in the beauty industry myself, and I believe strongly in treating clients the way I would want to be treated , with care, honesty, and accountability. When a mistake is made, it's our job to take responsibility and make it right, unless a client is being truly abusive. That wasn't the case here at all, which is why her coldness and lack of remorse were so confusing and disappointing. Weeks later, my hair is still not the same color or look I originally paid for. I had a future appointment booked, which I canceled with plenty of notice, and politely asked for my deposit back. Only then did she inform me that deposits are nonrefundable , something that was never communicated at booking. She insisted the policy had been stated, but it absolutely was not. Keeping a client's money when they cancel days in advance, especially after a service that went wrong, is not ethically or professionally acceptable. Overall, my experience with Diana showed: Lack of communication during the service No accountability when the result was not what I asked for Dismissive responses when I expressed concern No empathy or care for the health of my hair Uncommunicated policy used to keep a deposit after poor service A cold, unprofessional attitude toward a client who was nothing but kind I rarely leave negative reviews, but this experience was stressful, expensive, and handled with very little professionalism or integrity. I would not return and cannot recommend her based on how she treated me throughout this entire situation.

    I have been seeing Elizabeth Lally (@highonhair) for a little over 2 years. She helped bring my…read morehair back to life after it was left extremely damaged by another hair stylist in the area. Elizabeth is wonderful and knows just how to make my hair look its best each time. I love how this salon is welcoming and friendly each time I visit. Some salons are so snobby and make you feel like a second class citizen when you walk in. Not this place!

    Photos
    The Refinery Salon - Color and haircut done by Lisamarie @colorme.Lisamarie

    Color and haircut done by Lisamarie @colorme.Lisamarie

    The Refinery Salon - Bob haircut and blonde balayage by Elizabeth  @highonhair on Instagram

    Bob haircut and blonde balayage by Elizabeth @highonhair on Instagram

    The Refinery Salon - Haircut and effortless blonde hair by Elizabeth @highonhair on Instagram

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    Haircut and effortless blonde hair by Elizabeth @highonhair on Instagram

    Sunkissed Hair Girl

    Sunkissed Hair Girl

    4.4(14 reviews)
    2.5 mi

    Veronica is an incredible hairstylist and colorist! Her expertise and talent are truly unmatched…read more I've been coming to her for many years, and somehow, she continues to amaze me every single time. I originally started seeing her for her beautiful balayage and blonde highlights, but after so many years of being blonde, I finally decided I was ready to go darker. Veronica didn't simply make my hair darker--she created a customized dimensional brunette blend with gorgeous dark highlights that completely exceeded my expectations. I was honestly in awe of the final result! I feel like a whole new person and absolutely LOVE my hair. I'm always so grateful not only for Veronica's beautiful personality and the way she makes you feel in her chair, but for the incredible gift she has as a hairstylist and colorist. After all these years, I wouldn't trust anyone else with my hair.

    COMPLETE DISAPPOINTMENT! I had an appointment with Veronica to add extensions and match them to my…read morecurrent hair color. I explained to her how I don't like my hair being dark and thought the extensions didn't look like the right color and she ensured me they were right and they will blend in and it'll look great to trust her. Being at a very nice salon I pay $925.00 assumed she knew what she was doing and would make it work the way I asked for. During the appointment she continuously kept me in directions I couldn't see the progress of my hair. In the end she added the extension and completely darkened my hair into a dark brown with a red look to it while also covering up my highlights I had just recently done. I truly hate what she did to my hair and hope no one else has to experience this. On top of all that she seems to have booked another appointment too soon and sat them down and rushed me through to get to her next customer she failed to blend and style my hair leaving my bangs looking like Dora the explorer and leaving the lengths of my hair uneven looking like a child had cut it. I had to go to someone else to get it styled properly so it looks presentable. Attempted to get some sort of refund only for her and the owner of her shop to verbally gang up on me being rude and telling me I got exactly what I asked for when I know I never asked for this color or my highlights to be covered up. I normally go to my stylist at Supercuts but they are not able to do extensions so I came to Veronica hoping to feel beautiful after a morning at the salon. PLEASE REFUND MY MONEY or I'll have to report this to the state board of cosmetology.

    Photos
    Sunkissed Hair Girl - Overpriced merchandise, abuse to the public for stealing.

    Overpriced merchandise, abuse to the public for stealing.

    Sunkissed Hair Girl
    Sunkissed Hair Girl

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    Agencé - hairstylists - Updated September 2026

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