1. Agencé

    1. Agencé

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    San Dimas, CA

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    Agencé

    4.4 (342 reviews)
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    By appointment only

    Updated over 3 months ago

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    Reviews With Photos

    The receipt falsely listed the owner as my stylist abd charged for a false service. It was root touch up.
    Khawla A.

    Today was my second visit to this salon. I usually go once a month for a straightforward root touch-up. My first appointment with Alexandra went great. When I tried to book her again, she was unavailable, so the system assigned me to Nicole at the same $110 price. I arrived five minutes early. A different girl (who appeared to be a trainee) took me without introducing herself. The owner, Eric, only stopped by from time to time to tell her what to do next--he did not perform the service himself. She applied color to my roots but missed some areas. Eric suggested adding a toner to help blend, and I agreed. She then washed my hair poorly--barely touching my scalp and not fully rinsing the product or color. After the 8-minute toner, they started the blow-dry (Eric did one half, she did the other). They then had to rewash half my hair because color was still on my scalp. The final result was uneven: one half looked fine, but the half she did was frizzy and puffy at the roots. At checkout the cashier immediately charged the card they had on file from my last visit and sent me on my way--no discussion and no chance to tip. Later I received an email receipt for $250. They had changed the service from root touch-up to "full color" and listed Eric as the stylist who serviced me. This is incorrect: * The service I received was still a root touch-up, exactly like my first visit, with only a toner added. Even with the toner, the price should not have increased by $140. * Eric did not service me--he only gave occasional instructions to the trainee. * I booked a $110 root touch-up with a different stylist. * Their website and booking platform list no full-color service for $250. The actual prices are toner $75, root touch-up $110, and full color $157-$200. When I called to complain, the receptionist first said the owner claimed it was full color. I told her that was false and that I have the booking confirmation. She then said I needed more color because of thick hair. I pointed out it was the same hair I had last month for a root touch-up. She apologized but said there was nothing she could do. I have filed a dispute with my bank. I feel scammed and disrespected. They owe an apology for the low-quality service by a trainee, mishandling my booking, falsely listing the owner as my stylist, and overcharging me.

    Rocco
    Leanne V.

    I have had the pleasure of visiting this salon and was definitely wowed by the nice atmosphere, the friendliness of staff and overall energy of the place. Rocco is amazing. He is easy to talk to and explains everything throughout the process of doing your hair. He is definitely a gem at this salon bringing his expertise & skills. I am a happy returning client and definitely recommend Rocco! Also kuddos to the owners for keeping such a clean and aesthetically pleasing environment.

    This was $375
    Yadira G.

    I had a very disappointing experience at this salon. From the moment I arrived, the stylist was rude, unwelcoming, and unprofessional. Instead of greeting me respectfully, she spoke to me sarcastically and even questioned whether I could "afford" the service, repeating several times that "not everyone can afford to come here honey." This was completely unnecessary and very disrespectful. I was originally quoted $300-$400 for two hair pieces to be lightened, with no color, trim, or additional services included. When I arrived, the price suddenly increased to over $700, and I was told that $400 was "just the starting point," which had never been mentioned before. She also removed my extensions but did not reinstall them, yet still charged me. She made it clear she didn't know how to work with the type of extensions I had, which was frustrating because I just placement them recently. Overall, her customer service skills were extremely lacking. The experience felt disrespectful, unprofessional, and far below what any client should expect. I would NOT recommend this salon, especially if you value clear communication, fair pricing, and basic respect. I will be sending a review to all the social media platform and BBB IG handle: hairbyjess_1 DO NOT GO to HER

    Fernanda (fernandadoeshair on instagram!) has done my hair for more than ten years and she always does so amazing!!! I do not and will not EVER let anyone else touch my hair, honestly! She is so kind, very friendly, and truly listens! The salon is always clean and comfortable too! Her technique is flawless and she always suggests what's best for my hair. I am constantly complimented on my hair and feel so beautiful! Schedule that appointment with her, you will not regret it!!!

    Hair

    Fernanda is the best stylist! She listens to what you and gives you options that will make you look your best! She made me feel and look like a whole different person. She is communicative during the service and makes sure you are comfortable. 100000000000000% recommend!

    Jessica's work
    Stephanie A.

    Went in for my appointment with Jessica, I have gone with her previously so I knew the process would be long. By 8:15 AM I was getting in foils the end results were by 3:30 pm. She has her rules about what to expect on your appointment so please check that out. This was done with bleach and toner. She has as assistant that checks the foils ( Lanie ). & reapplies as needed. She does offer extensions but I didn't get any done. Her hands are magic because look at my before n after. She's really sweet n bubbly and then there's me an introvert trying to not have social anxiety and make it worst. Sorry Jess if you feel I was dry, I'm just a really shy introvert. The whole staff and place has a good vibe, the music was great. So in a nutshell is she great yes, will you love your results yes, is it pricey yes! but is good work really not? ....Did I get what I paid for yes! Am I happy? Yes will I go back duh I mean yes! Quality work Great hands Beautiful results * chefs kiss * Or you can be the judge.. wadda ya think of my new look? Now what are you waiting for send her a message n book accordingly IG HANDLE: hairbyjess_1 Ok bye

    After my hair appt

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    2 months ago

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    11 months ago

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    4 years ago

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    8 months ago

    Rocco is simply the BEST!! I've been a client for his for many years. The atmosphere is relaxing, and the vibe at the salon is energetic.

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    Erik G.

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    Page 1 of 9

    Ask the Community - Agencé

    How much to curl hair?

    Our styling services start at $65

    How much is a belayage?

    There is no set price it can range from 140-300

    How much is a haircut?

    $60 & up

    View All 8 Questions

    Review Highlights - Agencé

    Nicole has been taking care of my hair since 2022, I trust her so much with my haircuts & color.

    Mentioned in 64 reviews

    Read more highlights

    Agencé - hairstylists - Updated September 2026

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