I was taken care of by Monique Gomez as a broker and she really does have great customer service…read moreand is very helpful genuinely, She was understanding and offered services that I didn't know I needed at no cost and I'm just very grateful that I was helped by that individual. She did great Good Job Blue Fire! Def 5 stars from me.

will not cooperate or reimburse for rental car use. refuses to pay for damages. avoid at all costs…read more their agents use burner numbers to contact you and disconnect once things get difficult. claims people also use fake names and do not respond. update: if you have any issues contact your states department of insurance and lodge a complaint against this company!!! do not bother wasting your time trying to contact people who do not exist. file a complaint with your department of insurance!! you are wasting your time emailing them. my review got deleted

Hi my name is Carlos :…read more To whom it may concern I would like to let know you know the excellent customer service Nereida and Adriana provide at the location on Irving Blvd Irving TX. Friendly staff always to help and assist me with all my questions. Every time I go the office to make a payment they're always smiling, very friendly stuff always going the extra miles for the customer.

From the owner: At Altima Auto Insurance, we’re not just another agency selling policies. We’re a local,…read morefamily-owned brokerage that puts people first. Unlike big-box companies, we shop multiple carriers to find the best coverage at the best rate for every customer. We also pride ourselves on being accessible and personal: our agents answer the phone, explain your options in plain language, and are here for you when life happens. With us, you don’t just get insurance—you get a partner who cares about protecting what matters most.

Carlos Chargoy is not only a great agent, but a great person. He speaks perfect English and…read moreSpanish, which makes every customer feel understood and comfortable. He's a family man who truly cares about the people he helps. Carlos takes the time to explain coverage, answer questions, and make sure customers feel confident in what they're getting. It's clear he values relationships, not just policies. I'm proud to be part of an agency that treats people like family.

From the owner: As an Allstate agency in Irving, our knowledge and understanding of the people in this community…read morehelp us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important – your family, your home, your car, and more. You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services. We’re committed to helping Irving residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we’re available to answer your questions. If you’re already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit us today. (972) 819-7775

AMAZING, PROMPT, HONEST SERVICE! HIGHLY RECOMMENDED! I was shopping for car insurance and Aaron's…read moreteam responded promptly to get details about my cars. The agent got back to me right away letting me know that the rates that I had with my current insurance were good, and I did not have to change insurance carrier. The agent even gave me tips on how to reduce my premium further in the future by increasing certain aspects of coverage that insurance companies look at to reduce rates. I really appreciate the honesty and fast, friendly service and advice. If I need to change insurance, I know that the Phoenix insurance team is honest and trustworthy.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

I have been with Barbara for almost 2 years, I was referred to her when I got my first car and…read moreapartment. Excellent service the minute I called, and her staff made it all so simple in getting me what I needed at the moment. Just recently my mother, who's also a costumer, got into a car accident and is very grateful with the staff as well. She states they went above and beyond with the assistance in processing the claim. Highly recommend Barbara and her staff!

Consistently excellent service and friendly staff. We've been with State Farm for almost 10 years…read morenow, and Barbara Schmidt and her staff are one of the main reasons. It's as hassle-free as dealing with insurance can get. I highly recommend them!

The staff is excellent at helping out thru the phone, last time I called to reinstate my insurance…read moreand Stephanie was great at helping me do so on the phone. Saved me time on having to drive to the location.

The absolute worst! They do insure those who don't have a valid DL, but the service is freaking…read morehorrible. They don't care about your time; to make a payment--a process that should be less than two minutes, I have never been off the phone in less than 10. The process is very simple--you pull up my account, you take my payment, you give me a confirmation. Why do I have to sit and hear minutes upon minutes of dead air? I have to keep saying hello until someone finally says something back to me. This is utterly ridiculous and I will not stop until I have spoken with Corporate. I am outraged!

Refreshing to find an energetic and helpful insurance professional, Kasie Ricart. Highly…read morerecommend. Motorcycles, boats, home and auto insurance made easy!

I can't imagine a better experience with an insurance agent. Very responsive, very helpful, very…read morepersonal. Kasie does a great job communicating information and has helped us find the best plans that make sense for our family. Ricart Insurance Agency is highly recommended - not a single complaint in 1+ years of service.

I originally came in to get an old school TripTik Travel Planner printed for a friend who wants to…read morevisit from Houston but is leery about driving so far on the freeway for the first time. I came in and was assisted by Megan who while preparing my TripTik, reminded me that I could save almost $5 off my annual AAA membership by setting up auto-pay. She also mentioned that I could add a household member for free (including a baby). So cool since I have a 1-year-old nephew that I will soon be living with. Now he is covered under the same benefits (tow/road-side assistance) for whoever's car he's in. Be still my heart! LOVE that benefit! Megan packaged everything along with maps to mail to my friend. So helpful! I stopped by Christian's desk to update my auto insurance policy and ended up saving almost $30 of my monthly bill when I updated my address. Halleluyerrrr! I also briefly discussed travel with Shovon and hope to plan my next family vacation to the Grand Canyon with her! I spoke briefly with Juliette and she was also kind. I ended up taking care of so much in a short amount of time! Who would have thought that introverted ol' me would have actually preferred it over just calling in or making online changes too! Everyone was seriously SO pleasant!! I'm moving to Arlington soon, so they won't be close by, but if I need assistance before then, I'll be stopping by for sure! My day was turned around for the better after interacting with them. Genuine people.

Needs ZERO stars. Today, a family member was treated horribly. My family member went into this…read morelocation to ask a question about cashing a check, and they rudely and VERY loudly were speaking with her about how they had NO IDEA what she was saying and was treating her like she was stealing. This was a lady at the front desk, who did not know how to do her job, and another employee (female) who also did not know how to do her job. My family member asked the lady to please speak softer as she did not want others in the building to know her business. The lady became rude again, although speaking softer, was no help. We will be telling others about this horrible experience and how no one seems to be considerate or helpful. For people being available to "help" others, they sure have no tact or consideration for customer circumstances. They need to take a lesson or two in humility and a training class in customer service. Never again will we frequent this location or AAA in general.

First off, I would give a ZERO star rating if I could…read more Submitted a claim 3 months ago for dental procedure performed on a dependent. "Lost" was what I was told after 2 months of no communication. This was sent via USPS. So I resubmitted via email and received electronic verification of receipt. Three weeks go by and no communication so I call for a status check. DENIED. I asked when I was notified of this as the determination was made a week ago. "You should get something in the mail." Uh Huh! I asked for the denial reason. Submitted receipt did not have some "code" that they needed. I asked why they didn't call the provider direct to verify that code. "Not our policy." Their policy is to Deny, Deny, Deny and not pay. Find another insurer, this one does not serve you.

Imagine my surprise when I searched and found that WebTPA is listed as one of the best employers…read more After receiving terrible service from them on several occasions, I can only assume this is due to the absolute lack of accountability by senior management of their employee's performance. When I say terrible service, I mean incorrectly processed claims year after year. I mean that they take months sometimes years to correct a problem that was their mistake. I mean that they refuse to see a mistake despite showing them proof from their own website. If you are an employer looking to hire out for your insurance administration, please care enough for your employees to look elsewhere. These people will drive your employees to look for jobs with better insurance plans.