I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

Our air conditioning unit wasn't dead, but it was in the process of dying. We called Russett, who…read morehas handled our HVAC needs for decades. We found out Russett sold to Rite Way as of the next day, so we would be dealing with a company we knew nothing about. First, RW was immediately responsive and scheduled an installation project manager to come out the next day. Dominick Stephens arrived as scheduled and discussed options, features, and prices. He was personable and knowledgeable, and made an excellent impression. We made the decision and RW was able to schedule the installation of our new unit the following day. Is that efficient or what!?! The two installers, Arthur Mejias and Henry Arroyo, showed up at 8:00am as promised. They explained the plan and we were thrilled to hear that they had A-frame ladders to go over the wall so they wouldn't have to keep traipsing through our house. That also solved our kitty problem: Oliver has never been an outside cat, but he thinks he would like to go out. So we didn't have to worry about him escaping. Very appreciated. They really knew what they were doing and were incredibly polite. They did a very professional job, including the sheet metal work in the garage. They finished the installation around 5:00pm and then showed us how to operate our fancy new control box. If we were to rate Rite Way on a 1 to 10 scale, they earned a 10 in all categories. We recommend Rite Way and the three employees who made the project happen.

Very disappointed with the lack of pricing transparency…read more I recently received a proposal from Rite Way for an HVAC installation and had several questions regarding how the quoted price was determined. My concern was not about the quality of their equipment or whether professional installation has value. My concern was whether the price being presented was reasonable and consistent with fair market value for the actual scope of work. I specifically requested greater transparency regarding the labor, materials, quantities, equipment, and overhead and profit included in the proposal. Instead of providing meaningful supporting details, I was repeatedly told that their internal costs, labor rates, supplier pricing, overhead, and profit margins are "proprietary" and that they only provide a lump-sum project price. I understand that a company does not have to disclose its confidential financial information. However, there is a difference between protecting proprietary business information and providing enough information for a customer to reasonably evaluate a significant purchase. What concerned me most was the explanation of the overhead and profit component. Based on the scope presented to me, this appeared to be a relatively straightforward, single-trade HVAC installation. I questioned why the stated overhead and profit percentage was appropriate for this particular project, but I was not provided with a meaningful explanation beyond the general value of their service. The issue for me is that when the quantities, labor, material pricing, and other components of a proposal cannot be independently evaluated, it becomes very difficult to determine whether the lump-sum price is actually representative of fair market value or includes substantial markups. I am not saying a contractor should work without making a profit. I am saying that a customer making a significant investment should be able to ask reasonable questions about the price without being told that the information needed to evaluate it is proprietary. Ultimately, the lack of transparency left me uncomfortable with the proposal and unwilling to move forward without being able to better understand how the price was justified. I would strongly recommend getting multiple quotes and asking very specific questions about scope, quantities, labor, materials, and additional charges before committing to a large HVAC purchase.

After 2 failed attempts by the store's 3rd party providers, I put out the call on Facebook for a…read moregood plumber (and one who could come on a Sunday) who could hook up my RO water system to my new refrigerator. At a friend's recommendation, I called RAM and spoke to Sammi, who assured me it would be no problem to get someone out to me within the hour!! Keep in mind that my refrigerator died sometime this week while I was away, and I discovered it when I returned Wednesday afternoon, so I have been without one for at least 5 days. Joseph arrived with a big smile, a lot of knowledge and a comforting attitude. He quickly assessed the issue, went to get the necessary part, and installed it. He instilled confidence in me that he would handle it, and he did! Thank you so much to RAM Plumbing, and especially Joseph and Sammi! Definitely WILL RECOMMEND!

Kyle came out to install a water tray for my washer. The old one had cracked. Very professional and…read morefriendly. I was charged less than the other plumbers I contacted. It took him about an hour. Great job, will use this company in the future.

Our toilets started raising up and not flushing. We had a man come over and clear the vent, which…read moreseemed to solve the problem. But then it returned. Meanwhile our drains had always been sort of slow I called Drain Medics to just look down the vent pipe to see if it had really been properly cleared. They have a visual tube to stick down pipes and see what's going on. I thought the vent pipe may not have been fully unclogged. But when Austin arrived he immediately spotted something on the front yard that changed everything. A wet patch right under our window was in fact leaking sewage. With poopoo and all! When he put the visual tube in that big drain pipe we saw the entire inside of a very corroded old cast iron pipe going all the way out some 30 feet. Austin said this rough corrosion would catch T-paper and plug it up. Then in a day or two they'd melt, but then in a few days it'd do the same thing again. Austin told us most plumbers would replace the drain pipe. That would dig up our lovely natural lawn, take several days, and would be pricey. He could do a coring out of the inner corrosion of our pipe and then coat that with a strong epoxy resin which would fix the problem. It's guaranteed for 25 years at about 3/4 the pipe-replacement price,would also save our front yard from destruction, and take only a day. We accepted. Upon further research, I found they were indeed representing the situation correctly and their prices were very reasonable. And moreover they among the few plumbers uniquely qualified to do such repair and at such a price, as this was their specialty. They showed up and did the work brilliantly. I've watched people work and have some experience in the field, and they were top notch. Everything went without a hitch. Again, I cannot praise their professionalism, friendliness, and efficacy enough. Well, a few days have passed. The drains drain faster. The toilets flush better. A job I feel really good about. I consider it among the best investments in our little old casita that we've made.

We rarely write long reviews, but Drain Medics truly deserves it…read more We started having recurring sewer and drain problems that kept getting worse over time. After multiple backups and temporary fixes from other plumbers, it became clear our sewer system was failing. We called several companies and got a wide range of opinions -- everything from full excavation to vague promises of "trenchless" solutions with very little explanation or proof. From the first visit, Robert and the Drain Medics team were completely different. Instead of jumping straight to selling us something, they took the time to properly diagnose the issue. They ran a camera inspection, showed us exactly what was going on inside the pipe, and explained the condition of the line in a way that actually made sense. What really stood out was their real-world experience with sewer relining. Other companies said they offered it, but couldn't show past work, footage, or confidently explain the process. Drain Medics clearly specializes in this -- and it showed. Robert walked us through every step of the relining process, explained why it was the right long-term solution, and answered all of our questions honestly. There was no pressure, no scare tactics, and no upselling. Just straightforward facts and options. The crew was professional, respectful of our property, and incredibly efficient. They restored and relined our failing sewer and drain system without tearing up our yard or home, and kept us informed the entire time. The before-and-after camera footage was impressive, and the final result gave us peace of mind we hadn't had in years. What really sets Drain Medics apart is trust. They do what they say they're going to do, they explain why they're doing it, and they stand behind their work. You can tell this isn't a company that just "added relining" as a service -- this is what they actually do, and they do it extremely well. If you're dealing with sewer issues and want an honest diagnosis, real trenchless experience, and a team that takes pride in doing things the right way, choose Drain Medics. We're extremely glad we did. They also were very affordable compared to other companies!!

When our laundry plumbing continued to back up in our 1957 home--even after it was hydro-jetted…read moretwice, we called Rooter Ranger. With their camera, they were able to see the problems and also clearly explain to us what needed to be done. John, Luciano, and Colton opened up our root-filled pipes, replaced a broken section of pipe, and epoxy-coated pipes inside and outside the house. This all was done faster than expected and came with a 15-year warranty. It was necessary to dig up a portion of the driveway to reach the broken pipe, and Rooter Ranger let us know in advance that they were not able to replace the pavers--and of course, did not charge us for that. We appreciated being told this up front, and Colton removed the driveway pavers and stacked them very carefully so that we would be able to replace them after the plumbing work was completed.

Couldn't get a straight answer and quote all the tech wanted to do was upsell for added service. I…read morecalled first thing in the morning said the tech was on the way but didn't show for 4 hours later

Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.

If you're looking for an honest, no-frills HVAC company that won't upsell you on parts you don't…read moreneed, Cool Willy's is it. We met Carlos and Lizzy at a Tucson Roadrunners game. After a terrible experience with another A/C company, their knowledgeable, gimmick-free approach was a breath of fresh air. No "spin the wheel" tactics--just a real conversation. I sent their General Manager, Jim, the estimate I'd received from the other guys and a separate second opinion along with my concerns. Instead of speculating, Jim sent James out to evaluate our system personally. James spent two hours inspecting everything and discovered the previous company had recommended a massive amount of unnecessary equipment and failed to mention that the actual issues were caused by their own poor installation. The best part? Cool Willy's didn't charge us a dime for the visit, calling it a "re-evaluation." The next day, they sent an estimate for the actual repairs that was less than half the price of the original quote. It's rare to find this level of integrity.

Unfortunately I had to downgrade my review to a two star. The toilets they replace a couple of…read moreyears ago are already faulty and one not working at all. They did not want to even consider any form of warranty. What is the point of using a professional plumbing company that charges so much for toilet installation and then it does not even last a couple of years. The toilet does not even flush. And they also were not able to give me an appointment for a week or so out. Needless I I say I will not be using them for any on my properties, nor will I use them for other services or HVAC due to this poor customer service. Poor value!

Title: Beyond Disappointed…read more I rarely leave reviews, but what I've gone through with Fusion Air and Plumbing has been heartbreaking and financially devastating, and I don't want anyone else to experience what I have. I hired them to install a brand-new air-conditioning system in December 2024. I trusted them. Instead, I ended up with a faulty A/C fan that ran nonstop, caused my home to stay extremely uncomfortable, and left me with an electric bill that skyrocketed to nearly $5,000. When I called Fusion for help, I explained that the electric company believed the issue was most likely a fan that wouldn't shut off. Instead of addressing that, Fusion charged me 2000 dollars to remove an old, already-disconnected swamp cooler from my roof. They assured me that was the cause of my crisis. I didn't know any better, and I believed them--because I had no reason not to. But the bills kept climbing. The stress was overwhelming. I called again, desperate for answers, and only then did the technician admit the obvious: the fan they installed was the problem all along. They replaced it, but the damage--financially and emotionally--was already done. What has hurt the most is the complete silence from the owner, Sean Stewart. I provided copies of my electric bills. I asked for a phone call. I wrote letters. I called again and again. He never responded--not once. Not even an acknowledgment. Since July 2025, I've been struggling under thousands of dollars of debt from a situation that should never have happened and was not my fault. This is on top of the cost of the new A/C system ($11,000) and the unnecessary charges for removing the swamp cooler. As a disabled senior citizen living on a fixed income, these months have been painful, frightening, and deeply discouraging. I wish my experience had been different. But based on what I've gone through, I cannot recommend Fusion Plumbing and Air to anyone.

I have been in construction for 42 Yrs. I usually do not come on YELP to make comments as most have…read morenothing better to do but complain. So, not only with Bills Plumbing, but I will also be yelping about many of the other companies I have found on YELP. These companies show 5 stars but do not seem to offer the service or return calls. After living in Tucson for 2.5 Yrs now, I am sick and tired of being treated like this by these so called "Professional" contractors and vendors. So, I felt I had to warn potential clients of what I am finding not only with Bills Plumbing, but other unprofessional contractors and Vendors that do not want to work or care about it. I have interviewed over 10 plumbing companies with no reply, just promises, then I never hear from them. Same with Cabinet companies, drywallers, stucco companies etc. It is just mind boggling and I hear it is an issue here in Tucson. When I reached out to Bills via phone calls, and followed up with additional phone calls, never did I received a response. Also, what is is with the contractors and vendors the do not have an outgoing message to see if you are reaching the write company or not. VERY unprofessional. I want to know who I am calling. God forbid that they answer the phone with their business name. Just hello! I always ask, is this so and so company? I have a three-time rule now, you ignore me then I am moving on as it is obvious you do not need business or a job. At least let a potential client know upfront, you are either too busy or not interested then provide excuses and lies you cannot meet up too. When I had my showroom in CA, customer service was performed to all our clients, hence why were slammed due to our response. Never EVER leave a client or potential client hanging. It is rude, disrespectful, and extremely unprofessional. I told my employees ALWAYS return a call and never lie to the clients. It is harder to remember lies than the truth. Sadly, this new generation does not understand this concept or of customer service skills or professionalism. Hell, they do not even know how to sign their name in cursive. Very sad.

If you're looking for a trustworthy and knowledgeable plumber, call this guy. Since I work two jobs…read moreI was afraid that it would be hard getting an appointment time for him to come out to repair a drain that has been continuously having problems and I have been bandaid-ing. But He was able to fit me in for an appointment at a time that actually worked for me and I didn't have to take off from work for. Not only that but he was early! He communicates well and let me know when he was on the way and explained what the game plan was before he actually did it. His price was affordable and the quality of service was impeccable. My house is older so I always seem to have a plumbing issue and until now I've never found anyone I would consider my go to guy, but Bill's plumbing will now fill that void. Thank you again for your honesty, kindness and good work

Kyle T from Silverado came out to help us with an issue we were having with one of our bathrooms…read moresinks and he was excellent. he was very kind and got the job done quickly and efficiently. This is our third time using Silverado plumbing and we've never been disappointed. Thanks again Kyle!

We have used Silverado several times over the years for various plumbing projects that come up in…read moreour old house. This time my wife was convinced we needed a new hot water heater and we had some other minor leaky faucets and such that needed attention. So, I called and set up an appointment for the other day. There was a minor mix-up in the dispatch office on the morning of and the wrong guy with the wrong truck with the wrong orders showed up on time (that was nice). Several excited calls followed and then David showed at about 10 a.m. in the right truck with the right tools and the right parts to do the work. Removal and installation of the new tank went quickly as did the other plumbing issues. The point is, Silverado came through and took care of us while David was always friendly and polite. He worked quickly and expertly finishing everything it what seemed to be a short amount of time. Everything was cleaned up and it all works great now. Rates were reasonable for this market and cost of living for the new tank plus labor and few misc. parts. Highly recommend Silverado for your plumbing jobs.

Cal's Plumbing was GREAT!!! I wasn't expecting to spend so much money on broken pipes, a new toilet…read moreand pipes in the wall, but they were honest, worked really hard, went beyond the call of duty...Dane was who I dealt with and he was great. Very professional and gave as many discounts as he could. Everything has worked perfectly. I will call them again if needed. My house was built in 1953 and has issues, but they made them seem minor and doable.

So a repeat customer and had a new faucet install in a newer home. Was quoted over $400 for install…read moreafter a $100 faucet install credit. I said no way; Googled average faucet install in Tucson from $150-$250. The technician got a little defensive and I said I'd pay $300 out of pocket max. A couple seconds later he had adjusted to $295. He did a good install, took him literally 20 mins to install. Received a f/u call from Cal's and I complained on initial quote. They were going to have a Supervisor call me back and never did. I thought it was a little rip-offy and I'm sure they take advantage of seniors who just agree with whatever. Not me!