Dear Chris, AAA contracted your towing company to go help my husband bring his car home from work. He was standing out by the car for over 2hrs. I called AAA babk and apparently your driver lied stating he went to the location. It's not a difficult address. I called your company to see why my husband had to wait over two hours... the rudest lady answered said "we'll get someone out there!" And hung up on me!! Thought you should know the customer service was horrible. And I will let AAA know as well. read more

Worst towing company I've dealt with . Damaged my front bumper , when dropping car off . Hector was also very rude read more

These people are predators and took advantage of my 81 year old mother. When she was in an accident we called AAA and a truck from Aguiar's was dispatched. The driver tricked my mom into having her car taken to their yard, under the impression that they were a repair shop. When the insurance adjuster went to check out the car, he told us to contact the yard immediately. A rude woman answered the phone and told us we were being charged for storage, the towing and they had put a lien on the car after only 5 days. We had the car removed from their facility at the cost of OVER $1000 after just 8 days. I was willing to accept the cost of the storage (@ $70/day) but I found it unacceptable that we were being charged $465 for towing the car less than 2 miles and that they were trying to sell the car out from under her! I spoke to the manager (Chris) and he was rude and said that because we agreed to have the car towed to their yard under false intentions we were responsible for the tow. These people are lower than low taking advantage of an 81 year old woman who had just been in a car accident. DO NOT DO BUSINESS WITH THESE PEOPLE UNDER ANY CIRCUMSTANCE!!! read more

Worse company ever. We broke down on the I15S @ Roy Rogers Drive and called AAA. I have a 2004 Dodge 3500 Dually. AAA dispatched Aguiar's Towing but the first time they said the could not tow a truck with a trailer when I told the dispatcher I did not have a trailer. 2nd time they were dispatched they called and asked what size was my RV??? Then the next time they said I was not in their jurisdiction which I was. I sat on the freeway from 3:30pm til 9:30 pm and never received service from Aguiar's Towing. The dispatcher was extremely rude and does not know the meaning of customer service. I WOULD NEVER RECOMMEND THIS COMPANY!!!!!!!!!!!!!!!!!!!! read more

We called AAA today when we got stuck registering our truck. We needed a flat bed and our truck was such in a odd place and A very small parking lot. He got there and knew exactly what to do. he did it quick and got us home fast. He was very nice and treated my truck with a lot of care. Shout out to David. read more

My car wouldn't start so I called AAA to get roadside assistance. They were contracted with Aguiar's Towing and sent someone out to check my battery before deciding if I needed a tow. They gave me a time of about 45 minutes but Noel from Aguiar's Towing called about 25-30 minutes later stating that he was about 5 minutes away. Noel was very professional and courteous. He provided a free diagnostic of my battery and the starter. I discovered that it was my battery that was dead. Noel gave me the option to purchase a battery from him, as a AAA member, and he would install it. Although there were probably cheaper batteries at Walmart or AutoZone, I did not want to risk driving to a store and my car possibly turning off while at a stop light. Also the battery that Noel was selling came with a 6 year warranty. I decided to purchase the battery with Noel. He installed the battery and answered any questions I had. He provided me with a print out of the diagnostic test and provided great customer service. I enjoyed talking with him and I was glad that he was the one who came out to help me that day. I would definitely recommend Aguiar's Towing to anyone in the area needing a tow or emergency roadside assistance. Thanks Aguiar's! read more

The driver arrived when promised and was professional and friendly. He gave us several options to consider. I know he had been working all day in the summer heat yet always had a smile on his face. Definitely would recommend this company if you need tow service. read more

I used AAA and this company was used for my tow. I receive a call from their dispatch stating they have no available drivers, so they will pick up the vehicle next day by 8am. My daughter and I came from out of town for a funeral. So, we got a ride from family, so we would not miss school and work. Next day, call their dispatch they have no record of tow. So I call AAA, not only do they show request for tow from them but when I make arrangements for the tow, Aguiar is dispatched again, so after 24 hours vehicle is finally picked up. read more

Joseph A from Aguilar's towing was awesome response time was very quick towed my truck from Hesperia all the way to Riverside. I appreciate the great customer service!! Highly recommend if you are out in the desert area and need a tow!!! Thank you Joseph Now let's get to the AAA part the the dispatcher was very rude and didn't care about anything I had to say and hung up on me read more

I'm a AAA member and got stuck on the side of the cajon pass going southbound down the hill in a bad spot, 27 weeks pregnant, and the sun was going down already. Originally my arrival time for a tow would have been 10 o'clock at night. I called them and explained my situation and they had one of their trucks there within 30 minutes. I'm grateful for their concern & reliability. read more

Marvelous service. My car broke down with transmission problems. I called AAA and this is who they sent. I have major medical problems and the gentleman was so kind and helpful. Very grateful for this business! read more

My car broke down 90 miles out of my AAA permitted distance but they worked with me on getting the best rate and the guy who showed up was very knowledgeable and careful with my classic car. read more

Aguiar's Towing - 1966 Mustang - Towing Near Me - Hesperia, California

I couldn't be happier about the customer service from Aguiar's Towing I received today. Last night my car seemed a bit possessed by a poltergeist . Wouldn't start, dash lights were flashing, the windshield wipers were slowly moving when the keys weren't even in the ignition! Chaos! Thought it was the battery, but it didn't react to the jump start at all. My crazy brain started thinking it must be something else, something expensive of course. So first thing this morning i call the dealer and AAA to get a tow. That's when Brian showed up ready to tow me to my destination, but first he wanted to check if the car would start with his handy dandy handheld jump starter........and it did. But, then it didn't. He recommended having the battery tested first before towing it. Well, that's when Jose joined the party. He tested it and low and behold, it was the battery all along. José's great customer service and knowledge were helpful in getting my day started once he replaced the battery, I was off and running. If not for Brian being well trained and José being an expert in his trade, it could have turned out as a much different day. The customer service I received from both of them was excellent . I really am quite grateful to you both. Thank you and keep up the amazing work!! read more

Dispatch customer service was great! I called to get a quote, was friendly and helpful. Thank you!

Edgar was a HUGE help. Changed the tire and put it all back together!! They came to me through AAA but I'll call directly if I need similar service. read more

Aguiar's towing is a local family-owned business that puts so much pride and hard work into their services. My tire blew out while driving so I called AAA to send a tow truck. Aguiar's Towing is contracted by AAA and showed up within no time. Waiting for a tow truck is usually one of the most tedious inconveniences EVER, so I was surprised that Aguiar's Towing got to me super fast. The tow truck driver was very nice and didn't waste any time. He immediately got to work so that we could be on our way. He made everything super easy and managed to cheer me up after I had had a long, frustrating day. I want to thank Aguiar's Towing for being so helpful, it really was a 5-star experience. As someone who grew up in the desert, it makes me happy to see a business that is so proud to serve our community. Their commitment to the High Desert spans beyond their 5-star roadside assistance. Their promise to provide the best customer service and give-back to their community is a true representation of how to lead by example. Thank you Aguiar's Towing! read more

Excellent service, they're are very prompt, friendly and helpful! I've had to use their services a few times and I'm always very happy with the way I was treated and how knowledgeable the drivers are. Thank you for taking care of an old lady who drives her cars too hard and needs assistance way more than she should!! read more

The dispatcher I was in contact with, whose name is Blanch provided outstanding service and support during this difficult time I was experiencing. Her and the driver Anthony fostered quality and professional service and communication and assisted me every step of the way. Highly recommend their services. read more

Waited over hr before a cocky dispatch called and said it would be at least an hour. I said I'll call AAA back and get someone that isn't as busy. Mrs. Cocky said with a cocky attitude O they just send you back to me. Well guess what Mrs Cocky I got another company faster and better... And I ask NEVER to send your company my way. read more

I was in an accident at 3pm today. It's 9:50pm and I am still waiting on this company after several calls to AAA. A driver showed up at 5 and refused to tow my vehicle to anywhere other than a CHP yard. When I declined that location he said another truck would arrive in 15 mins. Each time AAA reaches out to this company they keep making excuses and I am still here waiting with my children because my car can't get towed unless I am here to show ID. DO NOT EVER RELY ON THIS COMPANY. read more

What can I say, We called AAA for a new battery, mine was dead. AAA called this place and we waited patiently for them. We were told 30 minutes, an hour later and we tried by calling again and expected them again in 30 minutes and yet again a no show . We called once more and we're told the guy came by and we were not home.and he canceled us. Liar, we even checked the security cam and NO, we saw a few cats but no truck or a person. I'm giving them two stars because even a blind squirrel can find a nut once in a while or in was a really bad day read more

Called to get a quote, woman was pretty pushy and very unprofessional. Didn't listen to customer needs. Was trying to set up a tow and had to wait for another party to be available. She kept calling and texting and then acted like dumb like she didn't know what an "invoice" was. Then when she gave me attitude, I told her I would go with another company, she responded with texts that were not only immature but very unprofessional of a business! Needless to say I agree with her, choosing to not give this business my money was the best decision! Be weary unless you like unprofessional and pushy businesses. read more

I had a flat tire with a large piece of metal in the tire. I called AAA and they sent Aguiars towing to come help me. The worker did not know where in my car the tools were to change my tire. When I looked it up myself and told him, he told me the tools he needed were not there in my car. I had him check three times. He put air in my tire and said I would be fine to drive home. He left. Two minutes later on my way home my tire was flat again. I was stranded on a two way busy road with my three year old. I had to call AAA again and wait another hour. When the second AAA person came and my husband, the tools the first worker said were not in my car were there all along. read more

DO NOT use this service, if AAA recommends it to you, ask for another provider. We waited over an hour after being told it was an hour wait, only to call after that time had passed and found out that there's still ANOTHER hour to wait. read more

My daughter locked her keys in her car. I called Aguiar's to help. I called after hours and they still provided a fair quote and let me know they would be there in 30 mins. They were there prior to the quoted time, just as my daughters best friend was able to open it with a hanger. They understood, wished us a Happy New Year and didn't charge. Thank you all so much that was the sweetest. I will forever be a customer! HIGHLY RECOMMEND! read more

This is the worst company I called aaa and they said 1 hr than I called the tow company after an hr and they said 2 more hrs what a joke half ass company I had to wait 4 hrs and another company had to pick me up fuck you guys read more

I called for a towing and set everything up with the dispatcher, said I'll be towed in about an hour waited 3 hours and they had the nerve to block my number and my girlfriends too avoid coming for me . read more

If I could give 0 stars I would... I had a bad experience with this company went to pick up my car paid 470 and things that I had in the car were taken... I knew they were there because I use them everyday. They were rude about it and I wasn't happy at all to have my personal items stolen. read more

I got stuck in the mud after all the rain so I called AAA so they sent someone out from this compan. I didn't get the man's name but my experience with him was absolutely hands down the best I ever had with any other towing company. he was so nice and helpful. he seen I was having a hard day and chose to help me and not even look at my AAA card. He did the extraction for free and he did it fast. I was so thankful for his help. 1000/10 would recommend!! read more

Our car broke down today called for a tow & they where there Fast!! The service was great! Driver marcos was very helpful!! STRONGLY RECOMMENDED! read more

Great service and the workers are nice and have patience and explain everything in a good manner

Came and opened locked car super fast! Amazing! very grateful. I highly recommend them.

I called AAA, and they sent Aguilar's Towing. The technician arrived. His name was Jordan. His response time was fast. He was professional personable and friendly. I would definitely want to use this tool company again. Thanks again for getting our family back on the road quickly. read more

On fourth of July I was traveling with my toddler and ended up stranded in an unfamiliar area with a flat tire. I called A couple other towing companies in the area and no one could help me. When I called Aguiar's towing I was in tears worried how I was going home and the lady Blanch from dispatch was so kind and helpful she was able to let me know exactly where her driver was and how long it was going to take them to get to me she was able to help me calm down and assure me I was going to be able to get home. The driver got to me and was able to quickly help me out and get me back on the road. I would highly recommend Aguiar's towing as it's clear customer service is a priority! read more

5 stars for sure! At home with a dead battery - Jose arrived quickly, got right to work, was done in less than 30 minutes, and the price was much less than I expected. Great work! Highly recommend! read more

Great fast reliable service. Thank you Edgar and Supervisor for helping my babygirl. 10 stars..... For going beyond to help. read more

Our Sprinter van broke down near Hisperia and we called AAA, for a 90mile tow. Aguiars arrived 1.5h from quoted time (we were waiting in 100F in the sun). I have a medical condition and a service dog that alerts me of the onset of symptoms. The driver refused to let the dog ride in the cab and said the dog had to ride inside the broken van (which the inside temp was registering 117F). Not only the dog would have died in such condition, I could have had a medical emergency. By law, this is illegal. When I spoke to AAA, they said the company documented the driver was allergic to dogs. This was a lie, the driver was in front of me saying he was ok, but needed the ok of the manager. We waited another 2h for a different tow, and almost died of heat stroke. The driver left and did not even offer us a water. read more

Great service always my number one pick. All the drivers that have came to give me roadside assistance have been excellent and very professional. read more

Very arrogant driver. We waited for almost three hours in the sun and for him to tell us they couldn't tow the car. After several calls to aaa and explaining the situation they came out and towed the car and we were told by the driver that they were doing us a favor. I believe they get paid for their services, that's not a favor. Just not nice people. read more

Went through them again to have my car towed to a garage. This time, service went great and the driver was super friendly. Just moved to the area and he even took the time to recommend some spots in town. Wanted to make sure I gave credit where it was due and had a very positive experience. Thanks and God bless read more