Not sure why this location has so few stars because the staff is so friendly. They have a very…read moreefficient registration procedure. You email your insurance and ID to them, and boom. You're booked. They also are accurate with wait time quotes. You don't need an appointment, but it's best you call ahead so you can know how long your wait may be and then the actually call you when it's your turn. They have RAPID testing AND PCR. Their tests are more accurate than a drive-thru testing place. Physicians are very well informed and are able to answer any question you have. Front desk also very informative and helpful. Overall, great clinic!

I had an overall okay experience at Lifesavers Emergency Room in The Heights, but there were a few…read moreconcerns worth mentioning. The biggest issue for me was the lack of upfront transparency regarding costs. I came in assuming my visit would be covered by insurance, and at no point before treatment was I clearly informed of what I would be responsible for. I completed all the paperwork and followed their process, only to be presented with a bill at checkout. It would have been much more appropriate to discuss costs before the visit began, as is typically expected in most medical settings. As for the staff, my experience was mixed. One of the physicians seemed attentive and genuinely concerned, while the other came across as dismissive and left abruptly. A staff member in blue scrubs (possibly a nursing assistant) was professional, kind, and made a positive impression. On the other hand, the nurse in black scrubs appeared rushed and less engaged in patient care. What stood out as particularly concerning was being asked during my visit to leave a five-star review in exchange for a gift card. I declined, and this review reflects my honest experience. Patients should never feel pressured or incentivized when it comes to leaving feedback. Overall, the visit wasn't terrible, but there is definitely room for improvement, especially in communication, bedside manner, and transparency around billing.

I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

I had the best ER experience of my life today. From the moment I walked in, they immediately took…read moreme back and got me into a room for my concerns. Every single staff member I encountered was friendly, compassionate, and professional. Having to go to the ER can be a traumatizing experience because you are already worried about what is going on with yourself. This ER made sure I was tended to with the utmost care and compassion, which made all the difference. Dr. Sherry and Nurse Jackie were absolutely incredible. They were attentive, patient, and never once dismissive of my worries. They took the time to really talk with me, understand my history, and explain everything thoroughly. That level of care and communication is rare and so appreciated. Even though The Heights Emergency Room is a stand-alone ER not tied to a big hospital network, they are impressively well equipped. Their rooms are spacious, comfortable, and as clean as any hospital ER I have ever seen. They also have the equipment to test for a wide range of issues on site, and my labs were drawn and processed right there with results coming back quickly. That kind of efficiency gave me real peace of mind. Since I was there most of the day, they even arranged Chick-fil-A for me, which was such a thoughtful and personal touch. It really made me feel cared for as a person, not just a patient. After a very negative past experience at another hospital, this visit was a complete 180. I will absolutely be coming back here for any and all emergency needs in the future. Hands down, this was the best ER experience I have ever had.

Great service. Attention to detail. Extremely professional…read morestaff. Very pleased with the service received.

Awesome awesome. Awesome. Much better than any cookie cutter urgent clinic. You get a top notch…read moreDoctor.. Wonderful service and attention. I feel like it's the working man's concierge healthcare. Always welcoming and friendly -- they can take care of just about anything. They are my go to for just about anything you might need. Recommended without reservation. Oh, and did I mention, reasonably priced and very affordable ?

DON'T EVER! come to this clinic. Brought my parter here as was feeling sick and had fever. These…read morefolks are trying to just scam you passively aggressively talk you into getting injected when they haven't even told you what your diagnosis is. Pleas stay away from This place. Never come here. I wish I could give a 0 star review. Again. Stay Away from this clinic.

was able to get same day appointment for respiratory issue. everyone was so nice and welcoming and…read morehelpful. place is very clean. Jessel Garcia was my provider and was able to quickly understand the issues and walked me through it. I felt she took her time with me. Highly recommend!

went today cause i had a wicked hangover i thought i was dying but the staff was sooooo nice and…read moresweet they are adorable and i feel like a 1,000,0000 bucks they took care of me even tho i HATE NEEDLES the man that did all the needles was so sweet and did his best even tho im dramatic but anyways amazing staff will come back if i end up dying again ! also the manager was super cool same with the front desk lady

great, consistent patient care. easy to communicate with providers. friendly, understanding…read moredoctors. never had an issue!

The billing receptionist girl with every thing fake in her is rude AF...and needs to be fired. This…read morewas not my first experience with her. Plus i had to pay way more for my shots from where i pay every month . garbage experience!!!