On demand water heater would shut off with no flow. $200 for "diagnostic" for about an hour, 30 minutes of which was on call with manufacturer service center. diagnosis was new board and flow valve to be replaced aiello returned with the parts (parts covered under warranty so no cost for parts). Aiello tech spent 40 minutes replacing parts. Bill was $1,299.00 I was advised beforehand what the charge would be so i had to approve for them to order the parts. with predefined pricing I guess some customers are winners and others are not. $1,950 an hour seems a bit steep Quality of work was fine, pricing seems high. Might suggest getting a 2nd estimate read more

Grossly overpriced. $448 for 15 minutes job to snake a toilet. Simple 6 foot snake. Oh they took off the $99 quote so $348 and told me both toilets could be replaced at $2800. Tech was pleasant but Aiello's pricing is bizarre. No estimates anywhere on site example: how much a basic snake is, what a bigger job would be, etc. Run - use anyone, anyone else! read more

Cheers to Aiello with the highest recommendation. I had two heating companies come to my home who did not solve a noise problem in my gas furnace, but charged me $200 anyway. Matt at Aiello took my call, listened attentively, and came out the next day to fix the noise quickly. read more

You know how when you go to the grocery store and buy $10 worth of groceries you get a receipt? Pretty standard. Interestingly enough if you spend over $3,000 with these people you don't get a receipt. You also do not get a quote in writing. When you call Robert with your concerns, he in a very argumentative way tells you that it's all in front of him in writing. That's great Robert. Here's the thing: it's not in front of me. It's also not in front of the onsite contractor who you refused to work directly with. It's also not in front of the 74 year old home owner, who is out of state recovering from a medical procedure. A 74 year old man that in the opinion of any other electrician in the area was unarguably taken to the cleaners by your scum bag company. To date, we have no receipt or record of the transaction with this company other than a credit card charge. After a lengthy remodel and efficiently keeping costs down, the only black eye is from these folks. After reading other reviews it seems the common thread is exorbitant pricing and taking advantage of the elderly. Very sad. read more

Needed a sink p-trap put on but found my old galvanized pipe was in poor shape. I wanted it removed from the reduction bushing and replaced. Their plumber said he wouldn't remove it because there might be problems with the galvanized pipe going to basement. My wife wanted the new sink hooked up after 12 days without one (had a new kitchen put in). He ended up cutting the pipe and adding a rubber extension and a piece of pvc to connect (used) to the sink. Downspout , p trap and pvc tube were supplied by me. For $500 in 30 minutes he cut the pipe and assembled it. When I got the pdf invoice it showed the price and $50.00 coupon As well as custom plumbing repair but now way to see what the 50 was taken off of. When I called and asked for an itemized receipt, they said they had no way to provide one. Yes the sink works but what an effing RIPOFF. Do not use this company. read more

Aiello Home Services - Plumbing Near Me - Windsor Locks, Connecticut

DO NOT use them. Pricey, can get the same job done for a lot less. they replace my leaking kitchen faucet in 10 minutes and charged me $800. it's literally highway robbery. I was told by the plumber that if I didn't want to proceed with the installment of the new faucet, it will still cost me $300, because just showing up at my house for a 2 minute consultation is $300. read more

I'm posting because I'm reading a lot of comments out here about excessive pricing from Aiello. I recently used Aiello guys to replace a transformer in my furnace. I knew something didn't sound right when they wanted $700 + the $99 for just showing up. But I was in a hurry to get this done so I agreed to it. Then today I took the time to talk to others and research. It should cost about $175 to replace a transformer. I agreed to their price so I'm not going to call and complain. It was my own fault and its out of my control at this point. What I can control is not using Aiello any more going forward. I also control my ability to warn others to be careful with them. Don't rush and get other opinions/estimates. read more

This review has taken me a bit to write since I have been so upset being scammed over 3000.00 for putting in a propane gas water heater!!! My water heater broke on a Sunday and they were able to come out which started off as a good sign. However, when the town building inspector came it flunked inspection because the piping was installed incorrectly. The pipe was pointing down which could cause carbon monoxide to accumulate into our home!!! Since the water heater they installed is taller there was no room to pitch the pipe up!! They should have known from the start!!!!!!! We immediately called Aiello and they just kept giving us the run around and options that would cost an additional 5000.00. This was definately a bait and switch tactic!! They should have known that the installation was not correct from the start!! In fact when we looked at the owner's manual it clearly showed pictures of how the piping angle should correctly be installed!! Now we are afraid of carbon monoxide poisoning and the cost of having to rip this out and putting in an electric water heater!!! Never Never use these people!!!!!! Horrible Experience!!!!! read more

I'm writing this review because like so many others I have been severely ripped off by Aiello. The latest is a repair on my System 2000 boiler. The part being replaced is the low water pressure shut off sensor. Price quoted: Aiello- shut off sensor replaced plus labor: $1300.00 Average cost of part and labor charged by others- about $300.00 max That doesn't include the initial visit fee either which was another $129.00. This company commits highway robbery without batting an eye. It DOES NOT matter how long you have been a customer of theirs or how much business you have given them through those years either. They will rip you off every single time to an outrageous degree. To add insult to injury, if you need them for an emergency, they'll blow you off unless you have a yearly contract with them that costs several hundreds. To be fair, it seems many companies do this now, but I've been a customer of theirs for 20 years. They sold and installed my System 2000 boiler. But it didn't matter. Middle of winter on a Friday night, since it was after hours, they refused to come. Being technically ignorant made me an easy mark and I should have done my research sooner for sure. But they are a well known company and they seem to have *thousands* of positive reviews if you look them up on the web. Don't fall for it and learn from my mistakes. They are crooks. read more

Aiello serviced a clog one unit above our condo, only to immediately cause a clog in our toilet one floor below. An Aiello tech admitted to using a snake that was too short to push the clog out of the building. So over the course of three days - while we were out of town - sewage piled up on two floors of our condo. A completely awful but utterly predictable scenario, if Aeillo cared to think about us. Aiello management refused to take any responsibility for the issue they caused. Their management screamed at us and illegally recorded our phone calls while trying to get us to say lord knows what. In the end, they were held liable after a lengthy insurance battle, but the fiasco was an absolute nightmare. And to think - I didn't even hire these people... My neighbor did. Don't be like my neighbor. Avoid Aiello at all costs! read more

Horrible!! Impossible to even allign a time for a tech to come out! Phone tag nonstop!

They sent the wrong person after waiting for days. Scheduling staff did not know the difference between HVAC and plumbing and were unwilling to help and also quite rude. Other companies are able to come out same day and charge less than the $99 they want for a visit....don't waste your time. read more

I called Aiello Home Services to replace my outside faucet. First off the tech did have the part so had to leave to get one. He replaced the faucet with a frost free spigot. The tech was not even here for an hour and they charged me 808.00 dollars. If you google the prices of frost free spigots most of them are under $100.00. Unfortunately I was not home so my friend approved the quote before letting me know the amount. I will never again call this company for any services. I have no clue where they come up with their pricing. I even emailed them for an itemized list and they never replied. Shame on them! It's disgusting how over priced they are. read more

Disgraceful service and the company should be ashamed. After numerous calls with horrific customer service reps that talked over me and became combative at every step in the process, we finally got someone to come out. We got the half hour notification they would be here... then they were late. We just purchased a home and they serviced the house - in less than 4 months the problem returned but the company told me repeatedly that because we are new owners, they did not have to honor their old work because we aren't the customer and there's nothing they could do for us. The plumber finally gets here, and plays around for an hour, basically just to bill us. He never looked at the issue and just looked at the shower fixture cartidge and said it needed to be replaced bc it was wet... for $400! He claimed to do it, nothing was done. As soon as he left, we tested the shower (which he did not do) and sure enough it leaked through and cracked our ceiling. A new plumber came today and found the issue within 5 minutes and showed us how Aiello never even looked where they said (it's impossible bc he would have had to open the wall to do so) and never even replaced anything. The dishonesty and disrespect we received is appalling and the company should be ashamed by how they treat customers. read more

We made an appointment for diagnosis and repair of our AC unit for 10/28/22 at 9:00 am. I was told the price would be $99.00 plus travel. The tech arrived at 5:00 pm and said there was no guarantee he could reach Daikin tech support for a diagnosis. They were open until 5:30 so Daikin was able to diagnosis the problem as well as provide the part number required for repair. The tech invoiced us $170.99 which included an additional $52.00 we were not told we would be charged when I made the appointment. He told me he would call with a quote once the part was ordered. When I heard nothing for weeks, I called the tech but he said he was so busy he was not able to get a quote yet. More time passes and no quote, so I call Aiello to see if the office can get me a quote but they tell me there is nothing on file. I ask for his supervisor and he promises the tech will get me a quote and if I don't hear from the tech he/Keith would get me a quote, the part would take a month to arrive. The tech eventually calls with a verbal price of $760.00 and I ask for a written quote. Knowing the original quote was not accurate. More waiting, I call Keith to find out there is no lead time on the part, they can't find it and the tech told him he quoted me $800.00. Knowing the part number, I locate and purchase the part online and call Keith on 12/1/22 and he promises to get me a written quote with a customer supplied part. 12/15/22 comes I call to speak to Keith but he is not available to speak, so I sent him an email. His response was, he will get me a written quote the next day. Today is 1/09/2023, I have no quote and don't expect to receive one. I don't trust a company that doesn't give you a quote or return calls. 1/10/23 called another company, they returned my call and came out in one week. They actually called before they arrived, repaired the unit with the part I supplied, checked and found some loose wiring. The unit was fixed within the hour and at one third the price. quoted by Aiello. I would not recommend Aiello for your AC repair, they provided extraordinary (ly bad) experience. read more

extremely overpriced! I would start off by saying the technician was a nice, but came in with quotes before he even looking at the project. He came in and said To fix my faucet in the kitchen I had three options. Replace the cartridge in the sink that would've cost me $550. If I bought my own replacement facet it would costs $850, and lastly, if I bought a faucet from them to install it would cost over $1000. It just seems so ridiculous that a project that would take them less than an hour they we could justify paying that type of money. I paid my $99 service fee for them to come out which was five minutes. After he left I went to Home Depot picked up a new faucet and replaced it within the hour. read more

Aeillo charges $99 for a visit plus uses book to charge for services. Kitchen drain clogged. Quote to snake pipes was $447. I paid the $99 and had them leave. Was told they would be here at 10am, arrived at 12:30. Plumber said he had a light day. read more

Called Aiello because we thought one of the heating elements in our 2-year-old hot water heater was broken. We paid $99 for someone to come out, take a cursory look at the water heater, not actually inspect or test the parts in question, and agree with us that it was most likely going to be an issue with a heating element. Then we got a quote to fix it for $1000 (not including the $99 fee for coming out). These parts are $30 and the guy said it would be about an hour of labor. Seriously? I cannot believe we paid $99 for this absurd estimate. We called two other places after Aiello left and both quoted $200-300 for this job. One guy actually laughed out loud when we told him Aiello's estimate. Do yourself a favor and call literally any other licensed plumber. read more

Criminal, that is the kindest word I can think of to describe them. They charged over $20,000 to replace the line out to the road in East Hartford, did the "work" in 1 day. Had my father, 85 years old sign papers to get started on the work right away. Included having to cut the driveway, lay PVC pipe and fill with gravel, sounds like about 5-10 thousand job at most to me. They left without saying a word. My dad and I called a few times with no response until I threatened to hold back payment on my credit card, (which I still may do) suddenly they couldn't call fast enough. They should be ashamed of themselves but looking at other reviews that's not the case, seems to be their M.O. I will do everything in my power to make sure they don't take advantage of anyone else, I'm in contact with the state for Elder Abuse and am now looking forward to this fight. You are terrible people, shame on you Aiello! read more

Recently had Aiello out for a routine furnace maintenance. They came out 1 day after I called--a miracle in these times. They were prompt, courteous and less expensive than some other companies I called. They made suggestions to upgrade my older furnace without replacing the whole thing. Basically smooth, uneventful routine furnace maintenance at a fair price (approx $200). read more

My mother-in-law had a small problem with her toilet. It only needed a new chain from the plunger to the flush lever. The plumber came to take a look. He didn't even fix the problem. He said he didn't have the part- what??? So, he left it as is and recommended that she buy a new toilet- double what??? Then, he said a new toilet would be between $1,400 and $1,500- triple what???. I am writing this scathing review because, I, myself- was ripped off by them a few years ago when a serviceman came by and charged me $300 for twenty minutes worth of work on my toilet- quadruple what???? Aiello Home Services is criminal in their actions and the word needs to get out. I am going to contact BBB when I am done writing this review. Beware of Aiello- they have no scruples what-so-ever! read more

After installing a new heating system in our home it took several extra visits for them to get it working correctly. Now a year later and two canceled service appointments, by them, a supervisor promised to call me in the morning to resolve the issue, which he never did. I lost two half days of work waiting for a technician to show but only got two cancelations. And to top it all off they charged me 100.00 to change a lightbulb, a service any other company probably would have done as a courtesy. Horrible customer service and shoddy workmanship at best. My fault for buying into their hype. Never again. read more

We had them come out to give our furnace and heating it's yearly inspection. They gave it a clean bill of help. A few weeks later water was pooling near the furnace. They charged almost $600 to tighten some lose hoses. I guess the mice must of loosened them. They also suggested we might consider replacing the sump pump in the future. 2 days later the water was again pooling by the furnace. I called a handyman to take a look. The pump had been unplugged. I will never trust them again. read more

If it were possible, I would give them negative stars. I found out, after the fact, that my 82-year-old aunt needed some plumbing work done. She didn't want to bother her family and had Aiello come out and do the work for her without us knowing. To say they took advantage of a senior citizen would be a gross understatement. I honestly don't know how they can sleep at night knowing that they overcharged an 82-year-old widow by thousands of dollars. I'm disgusted with this company, and I want to warn anyone that deals with them of their unethical business practices. Please stay away from Aiello... read more

John D, shocking, didn't hear from anyone. At least your bad service is consistent! Hope everyone reads this and moves on!!

Wish I had read all of these negative reviews about Aiellos high prices. Technician quoted me a price of $550 to replace a shut off valve on the water line to my washer. The exact same part is available from Home Depot for $40. Decided to let technician do the job since I would have had to pay the $99 fee for coming to my home anyway. Job took less than an hour and was actually charged $630. Had to bring technician back into house from his truck before leaving since new valve was leaking slightly and had to be tightened. Will never use Aiello again. ​ read more

This may be my very first review of this or any business that provides any service .. I had a sewer drain that blocked up .. I called them because of an ad to clear any drain for under $100 .. these guys are dangerous if not criminals i may even venture out to say thieves .. DO NOT CALL THEM FOR ANYTHING .. they attempted to pull a bait and switch on me .. first tech came and relieved (not fix my issue) and charged me just under $700 the second tech came out with a camera/scope and sent an estimate for almost 9000.00 (to escalate and replace 10ft of pipe) .. I called another the Town of West Hartford they got referred me to MDC (who laughed and said THOSE GUYS AGAIN) who advised me to call a different business and the will come out and confirm condition of pipes if necessary and as a courtesy will assist the hime owner with the excavations.. I reached out to a local plumber / drain cleaner who came out and cleared my pipes from my house to the main .. he concluded that this is normal and mo excavation is needed .. most drains need routine maintenance especially if you have trees between home and street .. he charged 350 and done .. i reached out and CALLED out MR. Salesperson for Aiello Plumbing who could me no more apologetic .. all he would say was sorry and he knows what he did .. he referred me to call his company for resolve which I did not .. it's takes too much time and energy and all I am gonna get is a run around .. Wishing 48 hours I found out the attempted to screw an OLD LADY in WEST HARTFORD.. MDC tech got pissed and called my Plumber in their presence to prove what a piece of shit company they are .. yesterday found out that a coworker elderly Mother got charged 500 because her toilet reservoir kept running (a flap) And another buddy got screwed out of 1600 in hartford for an so condition issue .. Finally I will say that I have returned payment in credit card and I will await their call .. I will as a human being which they are NOT pay what is fair .. but I refuse to be a VICTIM to criminals who only care about lining they pockets and having custom trailers homes and yachts on the working man .. as a sales person I get it but there has to be some fiber of honest and decency .. stealing from old ladies how much more criminal can a company be .. again run in the opposite direction from these guys .. this was difficult be a union brother and I strongly will never do anything to take food out of anyones mouth .. right is right .. and change has to be made from above .. Mark G. Finally again Thea guys are like going to a mechanic with a check engine light needing an O2 sensor and the sell you a DAMN ENGINE.. read more

Beware of this company. I would never recommend them to anyone. I called Aiello due to a drain issue. They are holding a special of $93 to clean the main drain. The technician arrived when scheduled looked for a clean out and could not locate it. He told me that he could remove the toilet and access the drain through there but it would cost in excess of $900. He went on to tell me that because he has to remove the toilet that the special is void. I said, "you mean to tell me that it will essentially cost me an additional $800 to remove the toilet, snake the drain and replace the toilet. He said yes, it's not that easy and you have to replace the wax. I said no thank you and he said okay today's cost will be $69, completely feel that I was taken advantage of. read more

I'm very happy with the services I received. I called to schedule an appointment for my Rheem hot water heater recently. The Tech came out and told me they dint work on this particular model. I called the service department and Scott was courteous and quick to refund the charges. ​ read more

This company is a rip off they came to inspect my aunt basement that was flooded due to the heavy rain. Charged $99 for inspection and told her the sewer pipe is all rot. Never give her an estimate but tell her to apply for a loan and her homeowners insurance will reimburse her. She did applied for the loan on their computer with their help since she does not know how to use a computer. She was approved for $27800, these bastards used her signature that she signed for the loan approval and redirect the loan money to their account. After 2 weeks she never received the loan check she called the bank and was told the money was paid to this company. When trying to contact them they are not returning her calls, no estimate and also still trying to contact her homeowners insurance to file a claim. Now we are taking them to court for fraud. read more

Office quoted 99$ plus 99$ NOPE 99$+699.......left a mess didn't put the drain caps back it's all recorded so will see. What a joke

Company is overpriced . They will inflate services and call it a " flat rate" for the service. In addition, the invoice will describe itmes that were not done. read more

Called Aiello to get a quote on a pressure reduction valve for my water service. They quoted $1360 for the job. Being a retired remodeling contractor I knew this quote was excessively high, and told them so. I was expecting something in the $400 range, and subsequently received two other quotes from licensed plumbers for the job. One was $375 and the other was $440. When I questioned the Aiello contractor about the quote, he confessed that about $500 was for work that he thought ought to be done, but not a part of the valve installation I requested. I asked him to quote only the work I requested, and they still came in at $800. I asked them to go away, but still had to pay their $99 fee to get their rip-off quotation. My advise is to avoid doing business with these people. read more

We have used this companies services twice now and both times have gone well. We also ended up with the same tech both times so that was nice. We have an 80yr old house so our pipes are on the way out. They've replaced our septic pipe, repaired a connection and then replaced a grey water pipe. Both times they were able to come the next day and arrived on time. They are respectful, explain the work, and clean up. The pricing was within standard industry range. Any time there's plumbing you have to be ready for the bill, I wish I had known they were banking like that when I was younger! All in all, we have no complaints and I'm sure they'll be back for another fix cause my house hates me. read more

Spartak M was my plumbing technician for a job that turned out to be much more complicated than expected -- a leaking toilet that once removed revealed rotted wood and extra open space below the flange. Spartak worked continuously for 4 hours to open the ceiling from below, install additional two-by-fours, replace the flange, and replace the seal. He also replaced the leaky water valves on my sink even though they were very close to the wall and difficult to access. He explained every step to me and was very friendly. He had everything he needed in his truck so even though the job was complicated he did it all in one afternoon. I was very happy with the service I received. read more

I called them in good faith and a tech came for leaking under sink. He told me sink had a hole creating leak. Turned hot and cold faucets said they worked fine. I walked away five minutes later he said cold water shut off was leaking probably shot which I don't fault him for they were ten years old. However he told me it would be six hundred dollars to repair them. Ahh that didn't sound right to me. Every time he played with his I pad price was increased to a new faucet and sink I was considering . Then it kicked in this didn't seem kosher so he left with my cold faucet leaking profusely I called a reputable plumbing company they came immediately replaced both valves patched sink for now 212.00 seemed reasonable they seemed honorable. Sorry never using your company rip off sorry I call em as I see um. Get with the program and charge people accordingly read more

Our technician Jason was excellent, but the price was out of proportion to the job. Should have read these other reviews before going ahead... read more

Word of caution to those who have a small project. This is not the company for you. They were going to charge over 600.00 dollars for a simple faucet replacement. I believe that was in addition to the 99.00 dollars for just coming out, even if it was not, I have had larger projects done by other companies for less. So, small project? Look elsewhere! read more

I question this company's integrity. A technician (Justin Aiello) came out to give my 84 year old father an estimate for a small job. The technician came to the house, took some pictures, was on the phone for a while, and came back with a $2,600 estimate. I'm a retired military vet and roofer. My father owned his own construction company for 50 years. We both knew this job was no where near $2,600. I asked the technician for a breakdown of the estimate. He said they don't do that. He explained that they price by the job and he doesn't come up with the estimate, the man on the phone did. As a roofer, I have a program that gives the homeowner a breakdown of material, square footage, and labor. This way the the home owner knows they're not getting ripped off. When I asked the technician why they don't breakdown the estimate, he once again they told me they don't do that and I owed him $69 to come out and the only way he'd wave that fee is if we hired them. First- Any company who charges you for an estimate is not an ethical company. Two- If a company gives you an estimate without breaking it down, they're giving you a BS price because they don't think you know better. We had someone else do the job for a fraction of the price. They were stunned Aiello's estimate was so high. Maybe they came back with a high estimate because they saw my father is an older man. I hope that's not the case. Either way, it was a shameful practice. read more

they wanted to charge my 84 year old father over 7000 to repair his air conditioner. just the a coil and condenser. he got it fixed for 700.00 just needed a part and refill they seem to go after elderly..they did this to my mother in the 90's too i don't care for them 1 bit read more