The eye doctor and staff were excellent! They accepted my insurance as an in-network provider…read more Donna was extremely helpful with placing my new glasses order. The office is clean, neat, and has a large selection of stylist glasses for shopping. After placing my glasses order, however the customer service dissipated. My glasses were late. The time required for production was predicted at a week and a half. It has been over two weeks and the order still reflects as "in process." When I call the office, I am either placed on an indefinite hold exceeding 15 minutes and no one returns to the call. Or, I am sent directly to voicemail and the call is not returned. If the only means to receive a status update is to physically visit the office, this is unacceptable.

I scheduled an appointment and when I showed up, they said my appointment was canceled because I…read moredidn't confirm it. I never received a text an email or a phone call to confirm so not sure how they wanted me to do that. I had even filled out all the paperwork online in advance of my appointment. Now I have to reschedule in two weeks. I took off work for this. I moved my calendar around from this. They were nonchalant they were not apologetic, they did not offera solution. Overall terrible service. The people there suck.

1. Dr. Tippet has the TECHNOLOGY and EXPERIENCE to diagnose your eye problems/diseases as they…read morearise. He is professional and knows what he's doing. I've not experienced this kind of detail anywhere else in Augusta. 2. Monica was so sweet, kind, caring, and KNOWLEDGABLE when it came time to order my glasses and with helping me with my contact(s) order!!! Lovely to speak with as well. 3. My glasses were ready within a week- sometimes unheard of, but came even before my contact order was delivered in the mail! 4. Front desk, and all other workers I had personal contact with were nice and helpful as well. Especially when it came time to practice putting in my contacts. Everyone was very professional. I have had two great experiences here now, two years in a row. I highly recommend Dr. Tippet and his office/staff.

There's an awful smell that hits you in the face as soon as you open the door. I did inquire if…read morethere was a septic issue and there was. Listen! They need to close until it's fixed, I gagged the entire time!

I love this place. Have been going there for my eyecare needs for several years, both for eye exams…read moreand for eyeglasses / contacts. They've always been super helpful, easy to work with, as well as great when it comes to warranty work. Love the doctor on duty - he's performed every exam I've had and is not only very professional but also knowledgeable and willing to answer any questions you may have. Occasionally this store may be super busy, but when someone greets you to let you know you'll be taken care of next or that there is someone in front of you, you know they will get to you as soon as they are through with the customer ahead of you. Highly recommend this store and its employees!

Professional and courteous I was in and out with my exam. Very little wait time. And though I…read moredidn't purchase glasses from them because I had 2 pair already in mind they were still helpful in places to look for my particular style.

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

From the moment you walk through the door until the final checkup, relax and let them take care of…read moreyou!! I didn't realize how much I needed my cataracts removed. Dr. Fatteh and his staff are amazing. They work like a well oiled machine. Highly recommend

Dr. Hasan is a gifted physician. I recently saw him for my annual eye exam. He is friendly,…read moreextremely knowledgeable and obviously greatly cares for his patients. His staff is excellent as well. I was referred to him by friends whose cataract surgeries he performed. They think the world of him. I highly recommend him and have already scheduled the rest of my family for an appointment.

I had an urgent appointment for vision loss due to an ambush assault and I was 12 min late getting…read morea Lyft and they refused me and said they'll reschedule for next week! What business does that?please guys start reading reviews as I say the Staff is young and no one knows What their doing causing liability issues on this place! I Would not be Surprised if they're Sued and they are lacking professional Skills

The entire experience was professional and I was treated with dignity. I have had great experiences…read morewith Dr. Platt and Dr. Broome. There staff answered all of my questions and addressed concerns that I would have been unaware of since I have not visited an eye doctor much. The facility was clean and organized. I am extremely satisfied.

The receptionist was very professional and helpful. The nurse was very professional and attentive…read moreto my needs. Dr Spencer offered no real help and rushed through my exam . In between having my eyes dilated and the actual exam I was asked to sit in the reception area for 30 minutes which ended up being well over an hour and a half. I honestly believe she left the facility and came back because there were no other eye patients there . I spent the entire day waiting at this office. She offered no apology and was not knowledgeable about the results and was sarcastic at one point . She gave very little info about my exam . I will never return to this facility and I have no confidence in her ability as a healthcare professional. Go to The Eye Guys for professional help with your eyes. They are actual medical doctors and the wait time is better. My visit to specs was a complete waste of time and money .

I went in for an eye exam for glasses and they were thorough with the exam. The customer service is…read morethe best that I have seen in the Augusta area for all businesses. Try them out and you will not be disappointed.

I would give this place no stars if it was possible. I made an appointment 6 weeks in advance to…read moresee the doctor. The other option is a video appointment. I could have made the video appointment in a week. I wanted to talk to a doctor so I made the appointment on June 12th for the doctor which was 6 weeks out. Went there on 7/22 and checking in the front lady says you have a video appointment. I said "NO" and she said if you want to see the doctor his schedule is booked until September. They claim they contacted us and says the phone was out of service. Looked at my phone and did not have a miss call from this place. What a joke!!! Never will I go to this company again and I will make as many reviews on different sources so this doesn't happen to another CUSTOMER. Also, this location was 45 miles from my home.

This establishment used to be run by a local optometrist and was bought out by MyEye. Since the…read morebusiness change everything aside from a phone call has a price tag. I got to watch an older family member lose a contact, call them, and promptly get upset when he was told at 70 that he needed to come pay them a visit to see if anything had changed. It was "for him", and then when he asked when he could come by was told the nearest opening was two months away, and he should evidently run around blind until then. That really sounds like they care. Not to mention when he got upset at hearing that, the lady on the phone literally laughed at him. This place is a scam. Get your prescription from someplace cheap, then order your contacts or glasses online and save yourself the headache of dealing with this dishonest business.

Do NOT waste your time @ this Visionworks. I may be done with this company as a whole. Crystal…read more(spellcheck wasn't the nicest, seemed aggravated and came off as rude to me, my daughter and adult son. She seemed overwhelmed, along with the other associates. I assume the guy in the back was the office manager, because that's where he stayed in the office. He should've come up front to help her like any other manager's supposed to do. Customers were walking in and walking out because of the wait time. We managed to get our scheduled eye exams done. My son couldn't find any frames that he liked. So he told him he would go elsewhere to get his. However, my daughter and I found some we liked. When getting ready to place the order, she told us that there was a charge, but I knew everything was covered because I had already called insurance prior to the appointment. Long story short I told her to cancel the order and we walked out because she was rude. Never going back again.

Arrived about 15 mins early for my appointment. Was checked in and waited forever. The technician…read morewho performed my exam was not very friendly and didn't seem that concerned with my complex vision issues. Spoke with a virtual doctor which was strange as he couldn't even examine me physically. He got my prescription right but it all seemed so detached and rushed. Was encouraged to pick out frames without advice basically left to our own devices. The girls at front desk ignoring us all chatting away amongst themselves. Of course they were happy to bill my insurance and take my money. Went to pick up new glasses and one pair didn't fit correctly. The assistant bent the frames to fit to my chagrin which messed them up even more. Brought it to her attention and she just stared at me annoyed. So this is what I pay top premiums for each month with VSP? Now I am forced to find another doctor which probably will cost me more out of pocket.