I normally would have gone to the post office, but my wife suggested I go here after she heard from friends how nice and efficient they are. Well, AIM did not disappoint! I had to send roughly 50 packages to business colleagues. They: - checked each box to make sure they were sealed properly - did all of the labels for me from a printed list I had - didn't make me wait / offered to stay open late to finish them (I arrived 15 minutes before closing) - emailed me my receipts the following morning I was really pleased. They also saved me money by comparing the prices of usps/fedex/etc. I will go again. read more

Came here on a Saturday for notarizing two urgent declarations. Usually I go to a UPS store for this, but they don't commit to this service on Saturdays. I got excellent service by a fast and professional guy. Highly recommended! read more

I went in yesterday to drop of my UPS package. It was a very large bulky item, almost 4 feet x 2 feet x 1 feet. From the minute I opened the door, I got this unwelcome vibe from the lady behind the cash register. Maybe she didn't like the size of my item, maybe she didn't like me, but she gave me a cold glare as I struggled to bring it in. I tried to set it down to wait in line, the second I tried to put the item down, she told me to put it behind the register. So, I put it behind the register like she asked. Then she proceeds to chide me about how it was packaged. She stated that it would go back to Amazon, but it might be damaged, and if it was damaged she wouldn't take any responsibility for it. So, I told her that was fine, and then I stayed in line. She asked me what I was still doing there. I told her I thought she would give me a receipt for dropping off the item. She was like no, I'm not giving you a receipt because it will probably be damaged, but you can take it to a UPS location, and they might take your package, so that was exactly what I did and i didn't get the same shenanigans at the UPS down the street. So, why am I so aggrieved? 1. If she was going to not take responsibility for my package, why ask me to put it behind the register, especially when she sees it is a heavy, bulky item I am struggling with? 2. If you are not going to even give me a receipt, I'm going to assume you are going to throw the item away or resell it on ebay the minute I leave the store. It's shady. 3. You don't need to take attitude. Just say, "I am so sorry, but for your best interest I recommend that you go to the UPS down street to ensure that your item is properly returned." read more

I wish there was a way to give no stars. Both my husband and I dropped off our iPhones here as part of the Apple trade in program and our phones never made it to their destination. Apple received our boxes but said there was no phone inside and it looked like the boxes were tampered with. Someone at AIM Mail Center stole our phones! read more

We went in for passport pics. The young guy was extremely helpful with our application and sending it out, and was so polite and courteous. GREAT SERVICE!!! read more

I go in this store alot and can happily say that its a great place to go to avoid the lines at the post office! Its always fast, no lines and the owner is a hoot (Nalyn has character)! Also, the nice lady at the front is efficient and cute! :-) read more

I dropped off a package at 3:45 for fed ex for an overnight delivery. When it didn't arrive today I went into the store to find out what had happened. I was informed that Fed ex comes at 3:30 and I had missed the cutoff. When I asked why they hadn't mentioned that yesterday, I was very rudely informed that is wasn't her Jon to tell me o has missed it and it is my responsibility to inquire if I was so concerned about it. The unapologetic and extremely rude way I was treated today will ensure I NEVeR use this place again and you can be sure, I will inform all of my friends and neighbors. Shiva, Thank you for taking the time to comment and your private apology. I am changing my feedback to reflect the quick and polite response to the way my encounter was handled. read more

Recently, I sent off nine boxes weighing 37 pounds apiece containing 500 silver rounds in each box. These were being sent to a bullion dealer in Las Vegas from the AIM mailing center in Westlake Village. I was somewhat nervous about sending the boxes off as there was considerable value in the shipment. The boxes all arrived in such a speedy and professional manner that my transaction was completed in record time. I cannot thank the team and owner of AIM enough and I would not hesitate to send my most precious of shipments through them. They are the "go to" place for everyone in my family. read more

I will give this three stars Bc my packages always make it to their destination but Nalyn's customer service needs a lot of improvement.

This was my first time using this place. I was just dropping off a prepaid return but the woman was so friendly and helpful. The post office wanted to charge me for tape & this employee (possibly the owner) gave me a sticker label to use for free! That's the kind of customer service that gets my return business. Will use them in the future for our mail/shipping needs. read more

Rarely is it possible to call an organization and be given such immediate, in-person, quality help fixing a problem. This Notary and Manager, Nalyn A Wiratunga, gave me 100% attention. This took a couple of confirmation returned emails to be sure that documents were properly filled-in. Nalyn is a wonderful person and very forthright about taking the situation seriously and acting immediately. His disposition and attitude is "the best". read more

Very professional and friendly staff. Never had any issues with my mail and they would notify me as soon as a package came in which is very helpful. I highly recommend this place and their rates are very competitive! read more

The only reason I suffer this place is because it's the only center around. Another review quotes 'Nalyn' as a 'character'. That puts it mildly. He is downright rude and sarcastic. read more

I have been going to Aim mailing center for the past year for mailing and printing, the owner is a great guy and very helpful. At this place the have PO Boxes and do notary as well, that is very convenient. Highly recommended A+++ read more

My wife and I were staying at a hotel in the area and needed a notary public on very short notice. (No...not to sign any divorce papers.) We stopped at another notary who wanted FORTY DOLLARS for ONE SEAL! And we're not even talkin' Navy Seal, or even California Golden. We ran into Nalyn, the owner...and his very, very personal assistant, Eliana, and let me tell you...they kept us laughing so hard that we actually forgot about why we needed a notary in the first place. I can't swear by the rest of their services, but...I can tell you, I'd much rather have my mail handled and notary needs met by these two any day of any week. Great job, guys! Billy V. (& Lucy) read more

I went here today to mail a medium sized flat rate box that, according to the USPS website, ships for $13.65. The woman behind the counter at AIM Mail Center typed a label and charged me $18.95 to ship the box. I had not expected to pay $5.30 cents more than I would have at the post office. read more

I was looking for a mail center in Westlake Village. I was about to compare the AIM Mail Center to the 2 UPS Stores on either side of it (within a mile in either direction). I currently have a box at a UPS store in another city. The UPS store people are ok, but to them I am just a box number. I happened to walk into the AIM Mail Center first.....and never left. From the moment I stepped in to the store, Nalyn made me feel very welcome. He always has a smile on his face. Considering I am going to be visiting this location a few times a week, I'd rather see his face & enjoy his stories, than just be a number who is paying rent. read more