Quick Service, friendly and helpful. I have never had a problem or hang up. I would recommend.read more

Thank you for you excellent service! I appreciate your help! Your much needed assistance was great.read more

Consistency is important when it comes to customer service and Jimmy at this UPS Store makes it…read morehappen. He is helpful, polite and all about customer satisfaction. He patiently teaches his customers how to use the UPS self service package check ins as well as patiently answering customer questions. Thank you UPS Store for being here and for this most valuable employee.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

Robert and the team are so friendly and knowledgeable. I have great confidence in them.read more

New management (Diana) is rude and confrontational . Cost me my job by lying . Don't recommend this…read moreparticular FedEx office you're better off going to agoura hills or simi valley for better service and a more welcoming experience.

Rainy day review! Super shout out to the fed ex employee working today when I came in. Wish I had…read moregotten her name. All I can say is she has short gray hair and is super helpful and kind. Thank you so much for helping me with the self serve kiosk and answering all of my questions. You're the best!

I was able to drop off a complete set of 17" wheels and tires, nothing else I needed to do. Dennis…read morewas so helpful, even helped me roll them to the back of the store with his bare hands. They custom boxed it to fit, I was able to provide my own labels for them to ship for me, and they arrived in perfect condition to Texas as you can see in my photo (note the protection of the face of the rims). Clear communication via phone and text, transparent and affordable pricing, thanks so much for saving me the headache!

Amazing place to get things boxed, packed and shipped! Great assortment of moving / packing boxes…read moreand supplies. Customer service is top notch and there is plenty of free parking. Lots of random items too; like tape, tissue paper, bubble wrap, jewelry boxes, moving blankets etc. Definitely stop by and check this place out. Looking for a certain size box??? They probably have it or can get it ordered. The Box Stop is the place for all your packing and shipping needs...

I'm surprised by the low ratings for this location. I wonder if maybe they've had some staff…read morechangeover because I've been coming here about six months now and I've only had really good experiences with the staff here. Meleny is who I typically interact with and she is incredibly pleasant, very efficient and constantly doing multiple things at once. She greets you when you come in & if there's a line, she's attentive about letting you know she'll be right with you. I have had a few interactions with other staff and they've all be very normal as well. The store keeps things well stocked, and I regularly ship & print here. FedEx as a whole has gotten a bit pricey on their document printing which is a bummer, but they do print high quality posters.

I'm giving two stars only because of the very least the girl was pleasant. Now this is not for this…read moreperson, but this is more than a handful of time that I have service. The guy charges you on your leg or something to just give you an instead and tell you how there's an eight dollar modification and you need to go back in. I had a project a couple years ago and I spoke to the third one seeing this and the best person in the world. She was able to help me really well. I ended up to be as far as I didn't even do this other girl approve it and I felt so I'll be getting to pay for it because it was wasteful. I was told that I had a service that he stickers they didn't put me for it. They just told me it would be better to do some other option I go in and do my hands also. They're very robot for very much time and they are just doing something to do. They're not in Customer Service. There was someone who came in because the order was wrong rather than reassuring her or guiding her. They just asked her for the things they didn't explain to her. What the next process would be they don't explain to any process. They just assume you know their job. I am here cutting over 20 stickers that one piece of paper. Basically a manager there they really need Customer Service because they really need to keep Discuss because it is not very helpful but I purchased what I purchased because already printed everything and I didn't wanna waste more. Am I unsatisfied extremely I'm sitting here cutting 20 pieces of sticker from a middle of an A4 letter people. It was very clear. I wanted the most affordable option I wanted simple etc. I don't think they know how to really even describe it? They are just taken an order and executing it without anything in between therefore there will be a lot of mistakes. Do not go here go to Staples go somewhere else. We'll figure it out online it. It will be better use of your time.

Xhalil was so patient and so helpful!! This location now has a party city and Amazon returns in…read moreit!! So helpful and useful!! Thank you Xhalil!!

I went into Staples today to party city to purchase Numbers balloons. They had them on the wall for…read more$17 per number for helium. I asked if they had any less expensive numbers cause I needed two numbers which would've been $35 they said no and then I see on the rack there are blowup numbers that are not helium for $1.99 each number instead of $17. so I bought the dollar 1.99 numbers took them home and there's no way to blow them up. It's just garbage.... pretty upset. I now have to go back to Staples. They never should be selling these cheaper ones or they should explain that it's almost impossible to blow up.

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states…read moreon their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway.