I had a great first time experience here right before Christmas in 2024! I needed to do a return of a heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future! read more

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states on their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway. read more

This store is a fantastic store and always provides excellent customer service. They are quick and efficient and always do their best to move the line quickly. Recently, I did notice several signs up regarding QR codes and returns and can't help but wonder whether their customer service approach will start to change with the high volume of returns they have been processing. I hope you stay the great neighborhood gem that you have been! read more

not open at 6:15 pm open hours listed are wrong!!! i checked their website and it showed they were open until 6:30 pm read more

Always super great team! I really appreciate how nice and professional this location is! I drive out of my way to support them too.

Walked in for a quick UPS return. No one in store, yay! Walked up to counter and said Hi. The response with no eye contact was that they would let me know when they were ready. I guess the conversation with their coworker about last night's game was more important. After being told to go stand by the sign that says "Line starts here." I decided not to waste any time explaining customer service and the definition of a "line," I went elsewhere and received much better service. No wonder there was no line... read more

Ugh. Good place WHEN/IF they are open. Two stars because they open and close at random hours. The posted business hours on TheUPSstore.com, UPS.com, Amazon, Google, and everywhere else I've searched is Mon-Fri 8:30am - 6:30pm. Sat 9am - 5pm. But... don't arrive before 10am or after 5pm (4pm on Saturday) because chances are the store will be closed. This is nothing new for this store, I noticed the strange hours about a year ago and brought it to their attention many times. Very, very frustrating and makes you want to use other services instead of UPS. read more

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The employees at this UPS Store are always friendly and efficient, even when they're busy. I highly recommend going to this UPS store in Agoura Hills. read more

I have been coming to this UPS store for a few years now and I must write about the professional customer service, the patience these gentlemen have with multiple requests, the expediency at which they get their customers in and out. I would be lost having to drive farther and stand in long lines for simple returns-also they have a mailbox in store which is so convenient too. High marks and many thanks to this terrific service by caring and professional people!! read more

The absolute best UPS store you will ever visit! Anytime I go to another UPS, I'm disappointed because they charge for every possible thing you need...tape for a return, printing a UPS-specific label, etc. This is the ONLY UPS store I have visited where they have done those things for me for free. They do not have to offer those services for free, but it makes walking into this store so easy. If I accidentally didn't read the return directions on my Amazon order or left my tape at home, I'm always grateful that they just take care of it for me. Whenever possible, I try to always go to this UPS over any other one. Everyone is always so kind. I've never had a bad experience with an employee there. They are so busy, yet they still provide the best possible service they can. I've been coming here for years. I highly recommend driving the extra mile to go to this UPS store over others in the area any day! read more

I was in line at this store a few days ago, the way I saw the one worker treat the other customers in line was vile. Clearly there needs to be a level of respect established at this location. Drive down the street, save your self the headache. read more

They make it so easy to ship products at this location. The line is generally quite short and with Amazon being great at returns, it makes my life more at ease. I personally like this location best. read more

Always a pleasure to make a trip to this UPS location. Jeremy and his staff are kind, knowledgeable, and efficient. The service is quite refreshing. read more

This is the best community store in Agoura Hills and beyond. The owner Jeremy, is always kind, courteous, efficient and friendly. And his staff is the same. You won't find better service anywhere else. I endorse this place 100%. read more

NEW UPDATE: Jeremy took great care of me today with my notarizing needs. Got sent across the road last time because Jeremy was off when I needed him. Returned to the UPS Store. Didn't disappoint!! read more

Easiest place to drop off your Amazon returns. The staff is friendly. They move quickly and efficiently. The only time I've had trouble with my returns is in early January when they got so full from returns that they literally had no room left in the store for packages. That was annoying but understandable. This town loves their Amazon! This is also an excellent spot to get something notarized. Easy peasy. But I suggest you call first because the hours for notary aren't the same as the store hours. Crazy story though. One time I was in this shop and a woman had a dog in the store with her. And the dog pooped on the carpet and then the lady walked out - WITHOUT cleaning it up. I mean, can you imagine?? The staff tidied it up super quick and handled it all super professionally. Total pros. read more

Super rude won't be back for sure. Not worth the headache of drama to get good customer service. Possible note to retrain you're staff or owner on being loud and rude and do you're job right and not ask twice if I want you to fix you're mistake. It was both people in store this morning not just one person. read more

The employees here are always nice and very quick at their job! They are always busy but always help costumers right away.

Update: 1st April Amazon charged for non-returned item. Proof attached! I will be reporting these thieves to BBB. I will also get to the bottom of this to investigate how this man sells these stolen stuff. Now that I have proof of shipment but shipment not received by Amazon I will also report this to UPS. What an unethical way to make side money!!!! read more

The UPS Store - Second package never reached Amazon even after a receipt was issued. Here's the proof! - Printing Services Near Me - Agoura Hills, California

This is my new go to store, even though they are always crowded. You know why they are always crowded? Because the incompetant store in Oak park. The OP store is so god awful that I would rather drive 15 mins to go to a crowded store rather than stepping foot in the OP store that is 3 minutes from my house. Everytime I go to the Agoura Hills UPS Store, the young guys are incredibly nice and helpful. They are always cheerful and go out of their way to make sure my experience was solid. The same cannot be said for the incredibly awful customer service (or lack there of) by the rude and condescending a$$ holes at the Oak Park location. You guys are rock stars, keep up the good work. I am sure its only a matter of time before OP is longggggg gone. read more

UPS stores can be hit and miss, this one is a hit. Owner is friendly and so are all the employees. I have a PO box with them and ship often. Sometimes there's a line but they handle things fast. Good vibes read more

The couple of times I've been here I've always been helped within 1-2 minutes of walking in. The guys are friendly. I've only ever done a drop off so it's definitely less involved than most any other service you might be coming in for. From my experience though, I feel like anything would be chill. read more

I've been coming to this store for several years and felt it was time to let everyone know how great they are!!! If you need anything in the world of postal, this is your place. I highly recommend them. read more

Excellent staff and store is equipped to handle mailing and returns to Amazon too. One stop is all you need.

The muy here was very helpful to explain how to do few things over all good service Also when I had a problem with one of the packages he helped me to resolve it read more

Went in here trying to return something to temu did not have a box they had several used empty one they woukd only offer one for sale had to leave and come back .i understand they are a business trying to sell but to not let someone have a used box that is getting thrown away. Whatever I'll just use postal annex next to Ralph's next time read more

Great place for all your shipping needs and also used their notary service recently and it was excellent. Easy Amazon returns. Friendly service. A+ read more

Great and friendly service , very helpful staff They go through the line quickly and efficiently. It was really busy when I got there but I hardly waited Thank you read more

My fiancé and I sell online frequently/have various online stores but also work full time and sometimes there just isn't enough time in a day. Knowing I can trust the guys here (lead by owner Jeremy, super nice guy) to pack and ship items for me in a meticulous and efficient manner without costing me an arm and a leg to do so is a huge help and relief. Highly highly recommend this location specifically. Thanks guys!! Alex M read more

Fantastic service time and time again my preferred agoura Hills UPS store highly recommended I

Great store! Service is always friendly and efficient! Love this place for all my shipping needs and Amazon returns!

Always friendly! I have used this location for quite a long time and they are always efficient, friendly and keep the line moving. The line - well that's because everyone seems to have an Amazon return! You can have confidence your package or return will be handled and handled right read more

This UPS Store is by far the worst store in the entire area. The owner and his staff always have a rude and condescending tone it doesn't matter which day of the week you visit. You feel the negative energy from the moment you walk through the door. This is just who they are as people, scroll down their Yelp and read all the 1 stars they have for being rude. I'm not the only customer they behave this way with. They have lost the sense of being human, practicing kindness and have zero customer service. I'm NEVER coming back to this store again! I started going to the UPS store off Agoura Rd and Lakeview Canyon they have much friendlier ownership and staff there with positive vibes always! read more

Sometimes I just need to drop of a box ready to go with labels from amazon or eBay. Usually at most UPS location or post office you just hand the box to the person and leave. This guy in this location made me wait 5 minutes while he was selling and envelope and chit chatting with a customer, which is fine. But then when he was done with her and I handed him the box, he wanted me to wait 20 more minutes while he is serving another woman client that needed a notary public service. Seriously this is ridiculous to expect someone to wait 20 minutes just to hand you a box over the counter. Bad service bad common sense. Not going back to this store for sure. read more

I often ship large, bulky items across the country, and have consistently had an excellent experience here. The service is great and I'm always impressed with how knowledgeable and willing to help they are. So glad to have them in the neighborhood. read more

Love this location! I have never had an issue with mailing things out. Everyone there has always been a great help. I had to ship something out to Canada a few months back and they were so great with guiding me with the correct way to ship out the item. My husband went in the location the other day and the owner greeted him by his name. I was so impressed. It's the small things that really make an impact. Definitely recommend this location. read more

Employee David is awesome !!!!!! He is pro, friendly, also will try to help you as best as he can ! This is the best ups store ever ! read more

Great experience here, often almost no line, and when there was it was a very quick wait. Jake is the man, give this hard worker a promotion. He was super helpful, a great guy all around. He made shipping easy and was detail oriented, intelligent and professional. This was superior customer service. I will be back for all of my shipping needs. read more

Almost every time I come to this store, they are closed or delayed. Not a reliable store that you could count on! Prefer to go to the one on Agoura road in Calabasas read more

After wasting my time with a rude, condescending and inexperienced worker named Jeremy... I went to Postal Annex across the street and they handled my transaction quickly and efficiently. Not to mention they also treated me with respect -- something the associates here should be trained on!! read more