After I wrote a bad review (April 2026) I was contacted by management. We had a good conversation…read moreand they adjusted the price I was charged. I very much appreciate their attentiveness and desire to correct the situation. I want to modify my earlier criticism to upgrade my rating from 1 star to 4 star.

Excellence and accountability and craftsmanship…read more Eli from Paragon delivered on all three. From the moment I called him on Sunday morning (waking him up through their 24 service number at 6:30am!) to the minute he finished the emergency lock service he was awesome. Respectful, polite, knowledgeable, skilled and most importantly, he fixed the issue and got us into one of the buildings we mange that we had a lock out in right away. Paragon is a top notch company (we are in the property management and construction business for 30+ years so that is a lot to say) and we appreciate Eli's efforts so much. He is a credit to their company and this is the second good experience with Paragon this week where they successfully handled the issues (intercom and locksmith departments) THANK YOU ELI AND THANK YOU PARAGON!

Hired to replace 2 entry door bolt locks. He had his son install them.... Charged $450!! Three…read moredays later we noticed the bolt lock was bent and wasn't sturdy as it was jiggly - I called Joe and his response was that I can pay for him to come out and replacement. I did not use him again and will not. Cheap material and price gouging. Beware!!!!!

** Updated - see original review, owner's false claims, and my response below. Based on response, I…read moream I called all star to have a cylinder installed in a lock in my condo. They quoted $45 for the service call + whatever parts. They weren't able to give an estimate, until they saw the lock. I assumed it would be whatever retail cost ($20 or so for a cylinder) + some very high amount of mark up. Figured $150-$200 in total. When they got there they quoted $450 for the work in total. To be fair, they did quote this and I had already gone through the inconvenience of scheduling and coordinating, so I just wanted the work done. That would be unremarkable, 3-stars and not even worth a review. However, before starting the work, they asked if I could pay Zelle, and I told them no, that I would do bill pay from the bank. Locksmith seemed fine with that and did the work. Afterward, he again asked if I could do Zelle, and if not if I would be able to give my credit card info, and was quite pushy about it. I had to remind him that he asked before, and he didn't need to do the work if he needed Zelle. Every other tradesmen I have worked with had done net 30 payment, and that would seem standard- especially at this very expensive price point. (Over $800/hour!) Work was fine quality, just poor communication all around, and did not meet my expectations for service at this high price. 2 stars. --- Response: Hello, Thank you for your feedback. We'd like to respond to your review in order that you wrote it: 1) PRICE. While you were thorough in your description of the job you've missed an important detail, which is matching new cylinder to the key cuts of your preference. This service is called rekeying service and it costs additional. Also you were pretty close with price assumption we charged you 269.00 for the cylinder ( including labor / installation ) and 155.00 to reconfigure your cylinder to your key, and we also waived the svc fee of 45.00 for you, in actuality it came out less then 450 if you do the math... 2) ZELLE. Our technician had communicated with you that in order for us to give net 30 days for payment we must have a ongoing relationship with the company that we do business with, what you have failed to mention was that we had spoke for first time and you did not have an account with us to request 30 days payment. In general when we give the option is 5-10 days. Zelle payment option was simply suggested and was NOT pushed in any shape or form. We have also offered you to make a payment via credit card upon completion of the job however you hung up on our representative after which we granted you "check payment" option. 3) JOB QUALITY we appreciate your honesty about the quality of the job. --- 1) The charges that they listed were not was on the invoice or described - though the total was what was quoted on the job, after they showed up. I was invoiced $45 for the service fee, $269 for the cylinder and $100 for the rekey. Like I said before, this was much more than "$45 service call + parts needed for the job". I did not complain that more was charged after the quote, instead that the vague price quote was misleading and encourage others to be more thorough in their due diligence if they should decide to use this company. I was also extremely clear to them about needing the rekey - and provided the key cut to them prior to them coming to install the lock so that they could come prepared with the lock keyed. 2) This is not true - technician never explained that they do net 30- I never even requested net 30 days. I just said that this was pretty standard practice in the industry. When the technician showed up, and provided the quote, I did inform him that I would like to pay by check, and he was fine with this when he did the work. Then after the work was completed, he insisted that I pay by Zelle or credit card, and they do not accept check payments. I had stepped out of a meeting, to take the call, and had to return - I told the technician this, and I told him I would call him back later, which I did. I did not "hang up" on the representative. When I called back, I told him that I would be paying via check, like we had discussed prior to the work - which the technician accepted, with some grumbling. So in a way I suppose that was "granted," but under protest. I will also note that after I left the review, Joey called and left a voicemail saying that he wished to "resolve the issue for you so we can both be fair with each other and come to an agreement." When I called back, he asked if I had sent the check already, when I informed him that I had, he offered to "extend a discount on future work". To be clear, I was not looking for any sort of accommodation when I wrote this review, nor would I have accepted any adjustment in price in exchange for removing the review. I felt it was important to share my experience with others who were considering doing business with All Star Lock Smith.

These guys are the best! Most businesses post their hours, but how many actually keep them as…read moreshown?? When's the last time you got somewhere that was supposed to be open till 7 and registers and gates are down by 6:50? I called these guys at 6:45pm, got there by 6:55pm and didn't even need to look for parking because I was out the door with two brand new cut keys by 6:58! In this modern day and age, nice to have a business in the neighborhood with old school principles. Thank you again for your excellent service.

Excellent customer service. Joe and Lee do a great job making duplicate sets of keys. Thanks guys!read more

I needed a video doorbell monitor connected properly and reached out to Royal…read more Michael was prompt with his reply and making the appointment. Sunday was super convenient for me and Michael obliged. He was very communicative and addressed the issue promptly. His rates were super reasonable. I highly recommend!

Our remotely located security card system had a network error. We could not issue or revoke any…read moreaccess credentials. Micah responded to us quickly and had the problem fixed the next day. His service is reliable, friendly and best of all, he does not quit until the problem is fixed. I'd be happy to use his services again.

Just called & they don't duplicate keys they "just do repairs" all the info here says they can do…read morekeys. Disappointed

These guys are life savers! Called them one day when I broke a key in the lock and they quickly…read moreresponded to my request. I'm very glad yelp lead me to this company. You pay manhattan price & expect its expensive but worth it! Very friendly and prompt with their work, and most importantly kept collateral cost to a minimum-I was too thrilled. I was in my house and bed before I knew it. Highly recommended!

Toby from Falcon Locksmith is the best; if I could give 10 stars I would!…read more My tenant returned home from holiday last night and when she attempted to open the door the cylinder spinned until it came out of the lock. I found Falcon on Yelp and requested a quote; Toby responded in less than 2 mins. I sent him a pic of the lock and he sent me a quote right back. Toby was able to get to the apt in about 20 mins and get my tenant in the door. He called and gave me the options of either replacing the cylinder or the entire lock; I asked if replacing the cylinder would fix the issue and he advised that he would put in a new cylinder to see how the lock performs. I told Toby if the cylinder didn't fix the issue we would just replace the entire lock. We got off the phone and not long after I received a call advising the work was completed and the cylinder replacement worked, which saved me approximately $150. Toby didn't try to take advantage of the situation and force a new lock on me like some other locksmith's would have, he was honest and did what was needed to resolve the issue. Toby is a man of integrity and I appreciate that, especially in the times we are currently in where everyone is a scammer. I will definitely call on Toby again if the need arises!

Came help us out with an electrical issue that turned out to be a strike that was on its last legs…read more We had some issues with voltage in the cold and he gave suggestions and let us try a tester unit for a few days to make sure it worked then came and installed a new one. Was super on top of everything and unlike past locksmiths didn't ghost us when it came to any followup questions.