Dropped my printer off at the end of 2022 and now it's 2024. No reply. Nothing. Tried emailing, calling, going in person. But they are never open. I found this place as a certified epson repair shop on the epson website so this was totally uncalled for. I just lost a $2000 printer that probably only needed a simple printer head replaced and calibration. read more

I dripped off my Printer 2 months ago. I have called every week they never answer the phone I have left messages each time and they never called me back. Seriously, at least call me back and tell me something. Any update, at all would be nice but nothing from them. It's not like it's an expensive model. read more

Horrible Dropped off my printer 2 months ago. Can't get ahold of anyone by phone, showed up once and the business is closed. Left numerous messages. Dennis seemed nice but disappeared Would never recommend I just want my printer back, DONT REPAIR IT read more

Dennis used to be very easy to work with. Them all is a sudden he's been ignoring my calls and messages via text and phone. I'm extremely annoyed with the fact that he's had 2 of my printers since September and refuses to respond to me at all. I've gone to him a lot as I have 7 printers for my business but this is not cool. I shouldn't have to keep calling a place for my property! I legit thought something bad happened to him only to see he's posted on FB but ignoring me. How do I get my printers back!!!?? I have a business to run!! read more

Dennis basically stole a $1000 printer from me. I dropped it off and it never got repaired. I couldn't even pick it up because the store is never open. It's been months since I've dropped off the printer and still have not gotten any response through their phone line and I even tried reaching out through email. Maybe they're out of business. read more

AIMS Printer Repair - IT Services & Computer Repair Near Me - South El Monte, California

Dennis is the man. Such a pleasure to work with a professional who cares about his customers. I had a problem with changing ink cartridges on my Epson WF 7720. I called first, left a message, got a call about 30 minutes later. I explained the problem, he said try thus and so, and presto, I was up and running again. He spent 5 minutes on the phone with me - no charge - but I'm mailing him a check anyway. Definitely recommend. read more

I just picked up my Epson Stylus Photo R2880 from AIMS Printer repair. First off, I've never brought in a printer for repair. So, I didn't know what to expect regarding cost of repair or turnaround. Dennis was extremely welcoming, friendly and helpful in during our interactions. The issue I was experiencing was "odd" but he was able to do some digging and brought my printer back to functional status. He was straight forward and suggested other methods to try to prevent further problems. I dropped off my printer on Friday afternoon, and when I followed up with him on the following Wednesday, the printer was fixed. So the turnaround was extremely fast! My total price was extremely reasonable and there is nothing negative to say. This will definitely be my go to spot for any future printer repairs! read more

They've fixed my Epson EcoTank Et-2500 here. They have an extensive knowledge and experience in fixing printers. Entrance to the place can be missed from using the GPS so take it slow. read more

AIMS Printer Repair - Business Park, Aims parking entrance. - IT Services & Computer Repair Near Me - South El Monte, California

My printer the Epson Stylus Photo 1400 have problem grasping the paper. It is hard to find service with reasonable price for this. Finally I reach AIMS Printer Repair. The service is efficient and the price is very reasonable. I highly recommend this Super service !!!!!! read more

Dennis was great and I feel like he did his best to make our printer work without breaking the bank (meaning spending more on repairs than the printer is worth). He was able to get my printer EPSON t3270 working again. They are an authorized EPSON repair center, which is how I found out about them. I'd also mention that due to covid and with printers sold out everywhere, give them a little more time than you would like to repair your printer. Times are tough and it's a small shop that can only do so many print tests per day, you know how long those take. read more

I'm not really sure what the bad reviews are about but I will preface mine by saying that I've only dealt with AIMS this one time and I am more than pleased. About two weeks ago my sister calls me in a panic that the printer isn't working. I'm thinking it's something simple. First mistake. Second is not recalling that I am almost tech illiterate. So I try my best to trouble shoot it, look up YouTube videos, even live chatted with epson. I'm not sure why seeking out a service center was almost my last thought but it should've been my first. I found AIMS on the epson website, found them on yelp, and was a little skeptical. There are other printer places literally within a mile from my house. I gave AIMS a shot and drove over from Covina because I figured if there was other issues it would be easier to deal with them. I called Dennis on a Wednesday and had a new printer the following week! We had a conversation over the phone and he let me know he would look at the printer. I believe their fee is $45. After asking me a few questions, he asked me for the serial number of the printer. I was almost positive it was no longer under warranty. He wanted to make sure. He said he'd give me a call back. Thinking that he was crazy, I hung up and waited. About 15 mins later he called me back and said it actually was still under warranty! I was super surprised and relieved. He said he would take a look at it and try to fix it and if not we would put through a warranty claim. I took the printer in the following morning. Dennis was super awesome he already had the paperwork ready for me. His dog chip is in the office too which is adorable. Later on that afternoon he called me and let me know that unfortunately he was unable to fix the issue and he had went ahead and put in a warranty claim. By the following Tuesday I was picking up my brand new epson with new ink and all! He even did a test run before I picked it up. This was overall EXCELLENT service. He could've just charged me their fee and never bothered to check to see if it still had warranty. Dennis went above and beyond. Hopefully I won't have any more issues for awhile but I will be back! read more

store is empty and closed, no body answer the phone even though there is answering machine!

I have brothers printers in my business and they have reasonable repair prices and their turnaround time is fast. Strongly recommended.

I had a really great experience here! My printer was filled with cat fur and dust and was not printing. The worker here was very friendly with me and was very helpful in cleaning my printer. I could tell he really put in effort to clean my printer and I was really appreciative of how well he cleaned it. 100% recommend this place for printer repairs because their service is amazing! read more

AIMS Printer Repair is one of the best places to go to for printer repair. They are also CERTIFIED to repair printers from most of the brand name printer manufacturers. They fixed my 10 year old printer, and quickly made it work like it was new. The owner was upfront about repair costs, walked me through the process to make my printer function, and kept me updated about the progress of repairs. After 2 days of work, they made my old Epson work like it was new and they fixed it at a very reasonable price. They also stand by their work. If you have a problem AFTER they work on it, you can take it in and they will fix it again at no extra charge. read more

I took my printer in, and they were friendly and helpful. I got there around noon, and they said they would look at while I went to lunch. When I got back there after lunch, it was ready to go. They explained what was wrong, and told me how to minimize the chances of it happening again. read more

Needed some servicing on my Ecotank printer - it was done in 20 minutes. I was very pleased with the service and price. I found this shop on the Epson website. read more

I dealt with a brand new OKI printer that stops printing after one page - their corporate support was a pain because their representatives are a hit or miss. Took me 3 weeks to get a part that didn't even fix the problem. Decided to drop off OKI printer under warranty, waited for their call, got a call back, picked up the printer, and life is good to go. Printers are pretty tricky as their parts and components are not quite standardized for every manufacturer and type of printers- I commend AIMS for being very friendly and getting my printer up an running! read more

Owning a business over 31 yrs you can appreciate great customer service. Especially when your report printer is down right when you need to run an A/R report! We called explained the problem, got a quote and later that day our printer was fixed and running. Not sure why anyone would give this business less than 5 stars. Glad we found our new go-to printer repair. Thank you read more

Fast, professional service. I took my Epson printer in after finding them on the Epson website as a authorized servicer. They gave me an honest quote up front and the service was done even faster than I thought it would be. Their communication is awesome - they returned my call quickly. Can't say enough good things about this place. I will definitely keep them in mind for future servicing needs. read more

This place sucks. Horrible customer service. Never ever bring anything here. Took 4 months to fix a printer never called customer for any updates. I'm surprised they still in business. read more

Took great care of me, and fixed my printer perfectly in record time!

I took a brother printer from work for repair. Dennis was very courteous and helpful. I dropped it off in the afternoon and it was ready the next morning. Very satisfied with the service and their fees are very reasonable. I will definitely recommend this place. read more

Excellent service. Very prompt. Friendly and reliable.

NEVER Bring a printer or anything to be fixed here. This place is unethical and unprofessional. I brought my Epson R3000 for repair of an error that was on the display 6months later no phone calls for updates, no return phone calls after I left messages. My wife went in person for an update and Denis told her he would call back the next day and a week went by no call. we called a few times and he avoided our calls and would not answer the phone. I showed up announced to pick up my printer and he gave it back to me completely destroyed and fully unasebled in a cardboard box. He said that he had thrown the print head away because it was no good and that it had since lost missing parts and that he could not find the housing and covers. I believe he used my printer to fix other printers of the same model. And was not returning our calls so he could claim we had abandoned the printer. He stole my parts to fix and charge other people. Do yourself a favor and don't put yourself through the nightmare Dennis and Aims Printing repair is. He should go out of business for being a their and unprofessional. read more

The best customer service, Dennis made me feel like a very special customer and helped me with my printer problem.

I called them twice ask the stutes but got "0" respond after charge me $45! When I got there pick up myself my machine was full of dust! Not event a word before that. Makes me wait for 2 weeks and more if I dont pick it up. Don't spen ur money with this store! read more

If you don't mind them not calling you back after they say they will on three occasions, or being told to call them back if you don't hear from them by 2PM. And that they had three other printers in there with the same problem and that they needed to call Epson, but Epson could not help and finally after 28 days giving up and picking up a non-repaired printer they might be ok. YOUR CALL! read more

never ever send your printer to this place!!!!! i asked for estimate and described the problem and model of printer before taking it to them and they said it would only take an hour. an hour took a week and its not even done. they told me to pick up the printer with all the parts taken out. i would have given it no star at all. they deserve a cow dung. read more

I just want to say that I had a terrible experience with this office. I brought in my home printer for repair and was charged $45.00 for the service I dropped off the printer on a Wednesday and was told I would hear back by Friday, this did not happen so I called in on the following Monday and was told that they were still working on it to call back again on Tuesday, needless to say this delay continued to the point that my printer was there at least 2 1/2 weeks. When I finally got an update on the issue they told me that my printer heads were clogged and that they were still in process for cleaning I was also told that my unit needed new ink, I had just replaced the black ink so I assumed they were talking about the color cartridges, they could hear that I was getting frustrated and offered to sell me off brand ink for $3.00 a piece for the blue, yellow, and magenta I went ahead and agreed feeling that I was too close to a resolve to stop now. When I was finally informed that my printer was ready we went and picked it up and upon arrival the clerk told us our printer was beyond repair and offered us a replacement; same brand/model/style and stated it was in better condition than the one I had brought in, wanting to end this ordeal we accepted the unit, now I had to uninstall and re-install this one and after spending the time to do so, I finally got the systems to link only to not be able to print because the printer is stating there is no ink. My advice is if you need a home printer repaired you are better off buying a new one and avoiding the frustration which is what I will probably end up doing to avoid further surprises. I sincerely do not recommend using this company for service, this is the first time I've written such a long review in light of my experience I hope it helps someone out there contemplating going here since I initially read a one star review and decided to give them the benefit of the doubt. read more