Customer service... easy professional friendly helpful!…read moreCommunication... excellent! Promptness and professionalism... perfect! Experience and service... exceptional!!! I will keep this business in my Rolodex under .. Reliable Service! Told all my friends too

Their quote was the lowest we got, but we got what we paid for. We had them replace our HVAC a few…read moreyears ago. They did not install the correct size return vent so our heater kept overheating. It would cycle on and off every few minutes and say it was heating when no air was moving. We literally had them come out 4 times before they found out what the issue one. The first 3 times they gaslit us and said that is was our Nest or a draft in an interior wall... I think they have only one good employee because the 4th guy to show up told us he liked to get paid for his overtime and would stick around until he got to the cause of the problem. Also when they finally "fixed" the return vent to a proper sized, they botched the install and had cracks in the ceiling and random screws sticking out in places. So they had to come back again to fix that mistake.

My Air Conditioner was not cooling my house's hot interior. When I called AirMech, I was offered an…read moreappointment the next day (sooner than their competitors). The service technician Christian arrived on time and courteously introduced himself and his service procedure. He used a handheld meter to measure pressures and other important data about the unit's performance. He showed me the results on his meter: a loss of pressure, probably because of a coolant leak. He laid out my options and answered my questions. After getting my approval, he replaced the missing coolant and added a dye kit that would help find the leak. He also mentioned the dye kit included a sealant that might close up any small leaks. After adding the coolant and dye kit, the HVAC unit quickly brought interior temperatures down. Short-term problem solved. Christian explained that AirMech offers a maintenance plan that I should consider. It pays for regular inspections and provides a 15% discount on the work he had just completed. I opted in. The money I saved that day will more than pay for a whole year of the maintenance plan. A couple weeks later, I called AirMech again to have them inspect the lines to look for leaks. Christian was my man again. He arrived bright and early and performed a visual check in the attic. Then he hooked up his meter to the outdoor HVAC unit. He showed me the results and interpreted them for me: all readings are in the "ideal" range. It looks like the dye kit with sealer did its job. And because I had opted into the maintenance plan, there was no charge for the visit. Long-term problem solved. AirMech's staff operated with professionalism and integrity. I will call on them for my future HVAC needs. And I hope I get Christian again!

I cannot recommend AirMech Heating and Air enough! Ali and his entire team are always exceptional,…read moreprofessional, and incredibly thorough with their work. They take the time to explain everything, pay attention to every detail, and most importantly, they make sure the job is done right the first time. This is actually the second major project they've done for my family. They previously replaced the entire HVAC system in our old house, and because of the excellent experience we had with them, we trusted them again for our new home. Once again, they exceeded our expectations. Their workmanship is top-notch, and their customer service is outstanding. A special thank you to my regular technician, who always ensures our system is running perfectly and efficiently every single time. It's reassuring to have a team that genuinely cares about their customers and stands behind their work. Thank you, Ali, and the entire AirMech team, for your honesty, professionalism, and dedication. I highly recommend AirMech Heating and Air to anyone looking for reliable and high-quality HVAC service! You have earned a customer for life!

Airmech was our 1st of 4 quotes for a new heat pump and we liked Alex, the owner, right away. He…read moreexplained everything we would get and we received an incredibly competitive price on the system. The team was able to come out within a week and installed within a day. It's been a month since the installation and everything is working great and even better, quietly. Our contractor grade condenser we got with the house 23 years was noisy! Love the new, quiet design and it's even got a small footprint like the original so we didn't have to relocate it. We're very happy with the service and quality and would work again with Airmech.

Got an estimate and learned more on HVAC systems. Done my home work and asked lots of question…read more Felt good with answers and no scary sales talk. Alex, GManager, was very professional. Two thumbs up.

We recently decided we should upgrade our 31 year old HVAC system and started the task of seeking…read moreout a quality company. (Adam) Ellis came recommended by others and we were very happy with him from his initial evaluation of our old system to his recommendation of what he recommends based on our needs. We installed another Trane hvac system as well as 1 mini split unit in our back room. Adams bid was clear and complete and did not have a bunch of nickel and dime add ons that just increase the bottom line cost and makes the bid a bit confusing. My focus was not to just seek the cheapest bid but who I thought would do a quality job with the install on our older (1937) home at a fair price. In the end Adam and his team did a great job and were on time and respectful of our property and properly explained the new equipment and provided all the manuals and warranty paperwork. We would definitey recommend Adam and his business to others.

Went in today to update my previous review, but cannot find it, so maybe did not do one. So this…read morereview will cover both the company's replacement of my furnace a couple of years ago, plus today's recommended checkout and tune-up. Both times they came out, was so impressed. They seem very knowledgeable, customer focused, and produce top tier outcomes with their work. They respond very timely, and both times felt the prices for the work were extremely fair. Nothing but the highest recommendation for the company (and in fact have referred a couple of family members). Thanks guys!!

Highly recommended! I worked with David and he responded promptly to my initial call and arrived on…read moreschedule. He was able to come a day earlier than previously scheduled. He did excellent, high-quality work and resolved our HVAC issue perfectly. He was professional, knowledgeable, and reliable. What I appreciated most was the thorough explanation provided by David. He took the time to walk me through the problem, needed repairs, and shared helpful tips. I will definitely use them again.

Fabulous service! He truly knows his trade inside and out. He was able to diagnose the problem over…read morethe phone and recommended checking the breaker, which solved the issue and got my A/C working again. He saved me a lot of time, money, and stress. Even though his schedule was full, he genuinely tried to fit me in the same day and went out of his way to help. That level of customer service is hard to find. He is honest, knowledgeable, dependable, and genuinely cares about his customers. I truly appreciate his integrity and expertise. He has definitely earned my business, and I highly recommend him to anyone needing A/C service.

My experience with Pacific Heat and Air is mixed. On one hand, they're nice and honest and did a…read morethorough job. Paul and his crew were great. No bad things to say about them. However, Trying to get them to come back to check on their work or install some mini splits has been a pain. Everything goes through Ken and Ken fails to make time to come see me. I hired them for new ducts, new units, and new mini splits, spending well over 40k. And now that i'm outside of their warranty, and can't get them to recheck the flow in one of my ducts, i'm disappointed that you give them a sizeable job, and then when you ask Ken for help he tells you he's too busy since it's summer. Well, now that it's winter, i get no responses. I've tried for the last three years to get them to come out . Paul tells me to schedule with Ken, Ken no response.

Thank you for fixing our heater. We had several companies trying to figure out what was wrong with…read moreit, but no of them could figure out what was wrong. Ken from pacific heat and air figured out the problem. Logan and Ali install the circuit board and did an impecable job. They also gave us a good price. Beyond thankful with them.

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

Two years ago, my 21 year old Hydronic HVAC system started giving me cooling problems. The heat…read moreworked fine, but the cool air was starting to not be so cool. A friend of mine who lives in the same complex recommended A COOL AIR INC. upon which I had reached out. I was hoping to just get it serviced, but because of the age and the freon it used, I was informed that they no longer carry that freon due to it was no longer produced and that I might find a company that has it. Found one that was able to give me 2 more years and very much appreciated the honesty the A COOL AIR gave. November 2025 it was time to change it out. Made the appointment, received the estimate after inspection, was informed of the rebates both for SMUD as well as Federal Tax Credits and gave the go ahead. They had it installed in 2 days' time, and let me tell you, this new system? Makes me come to terms that I never really had a real one to begin with!!! I was given options to which one would work best for my unit (I live in a condo) and wasn't swayed one way or the other. Chose one, and I am SO THANKFUL I did! These few days in the 90's so far have given comfortable and cool air throughout my home and including my bedroom which never cooled off or heated up to the rest of the house. I held off on giving a review because I wanted to make sure the cooling worked and it does!!!! Compared to a "big box" store that quoted me the price of a new car, I'm beyond happy with A COOL AIR INC. and can easily recommend them for your heating and air needs! THANK YOU A COOL AIR INC.!

A Cool Air was very easy to work with. I found them on yelp and they gave me a quote over the phone…read moreto install a defrost board I had ordered and scheduled service the next day. Their quote was much better than the company that had installed our heat pump and had left us without heat for 3 weeks in December saying they couldn't get the part that I got overnight. A Cool Air came when they said they would, did the job and charged us the exact amount quoted. Win-win.

I've called Rey's a couple of times already and they never disappoint. One time I had an issue…read morewhich they couldn't pin point, but they told me to keep calling every time I noticed the sound and they would help me until they could find it. Well...it turns out it wasn't the unit. It was a plumbing issue and they still helped me pin point the issue - no charge. They texted me a you tube video so I could fix it. It's so hard to find companies you can trust, but Rey's has proven themselves. They are always giving back to the community as well. West Sac or surrounding area - just call Rey's first.

Hmmmm. They use expensive AC capacitors…read more I picked out Rey's Air because it has a 4.9 Yelp rating. You can't always judge Yelp's rating by its cover. Our AC went on the blink yesterday. It's less than ten years old and is used minimally. The unit's interior house fan and exterior AC fan remained working but the compressor failed to engage. The air was not being chilled. I'm old. 76. I know that capacitors commonly fail and I have had them replaced over the years. Rey' Air quoted $79 to take a look. What could go wrong. On the positive side Rey's Air arrived promptly the next day. On the negative side, after about a half hour of perusing, the tech said that he determined that I likely have a bad capacitor. He recommended replacing it, or even upgrading to a better capacitor unit (for $200 "more") When I asked what the 'regular' capacitor replacement would be, he said $285. I hesitated. I said that's a lot for a capacitor. (Home Depot sells them for as little as $10 to $20 for the part). He said everything is expensive or something to that effect. I said okay. Let's just get it done. I did not want to go through more torment with another AC outfit. I said let's just go with the "cheaper chicken". Then the tech began adding. He said okay. "So that's 285 plus 79 (the show up fee). That's $364! (for a $10 part). I think I said 'yikes'. That is an 'expensive capacitor'. After a couple of minutes the tech relented agreeing to "only charge me" $285 for the half hour of looking (and five minute replacing). Bottom line: Fair price for fair service is all we ask. I see some gouging here. I understand that there are times when changing a capacitor's price should go up. As when there are hazardous or miserable conditions including problematic accessibility, or with lengthy or repeated driving times. None of that applied. Short drive. Open and shady and cool work space. If Rey's were to have charged $180 or even $200 for the tech's 30 minutes attendance, that would have been fair and profitable. Two star rating is best I can do. .