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    No show no call or notice
    Edit B.

    I own rental properties in the area and have used Genaro in the past on my rental properties as well as my home. Initially Genaro came off as a good trust worthy guy and very friendly however I came to realize after working with him repeatedly that this was not the case and he in my opinion was dishonest, his communication was terrible, and he was very unethical when it came to owning up to his mistakes. The details: I repeatedly had Genaro not show up to appointments with no notice to me. I would have to find out by tenants the next day. When confronted Genaro would often have excuses of various kinds- his employees quit, he or they had an emergency etc etc.. which because of how frequent the excuses were I began to not believe them but nevertheless because he seemed nice otherwise I decided to give the benefit of the doubt. On the times he did not have an excuse for the no show he would tell me his tech showed up but no one answered the door(mind you this was sometimes at my tenants homes at which I was not present). When I would ask if his techs had called me upon arrival he would tell me no, and have no reasonable response as to why an employee would drive all the way to a site but not do something as simple as call the owner if there was no response at the door. I finally lost my patience with him after he had been to my home numerous times for a repeated HVAC issue. He had charged me numerous times for random work and circuits burning- each time different reasoning. He finally had the audacity to tell me there had been a short on the thermostat wiring in the wall which needed replacing but failed to allude to the fact that he had charged me for repeated work regarding this exact issue that we are now finally root causing, I decided to let him go ahead and replace the wire once again giving the benefit of the doubt but which some big concerns about the quality of his techs and him. It may be hard to believe but even after moving my pregnant wife out of the house during the heat and notifying him that we would be out while this is getting resolved. He canceled one day due to employee emergency quit, missed another day due to "being backed up", and finally missed another day due to the old "employee showed up but no one responded to the door". I called him out at this point but Genaro did not display a strong character once again - he refused to acknowledge the pattern of excuses, failed to own up to bad work, failed to then make things right by addressing the issue. He quickly got angry and decided he was going to go the "you're being disrespectful" route because he was called out. That's fine by me, maybe court will see this situation differently Edit: To respond to the owners response below. You claim my claim is untrue but where did prove that you contacted me? Because that's a flat out lie and you know that. The very obvious thing to point to here is that you have technicians that show up to jobs, drive the distance, but then cannot simply make a phone call to the owner or person who scheduled the visit. To claim a tech showed up multiple times ...while no calls were made just fails the common sense- why not just contact the owner On top of that you fail to mention as to why after several visits in a period of more than a year you find a short in the thermostat wire that of course had been the culprit all along prior to replacing g transformers, boards etc. I'm an engineer for living but you don't have to be an engineer to know that shorts are the first things you check for when debugging electrical issues, especially ones that cause burned transformers. To claim I had not made payments on time is correct but to claim that this was somehow an issue that was brought up is also a lie as I literally don't have a single message or email or letter regarding this issue and the moment I was made aware by the owner I paid the invoices within minutes. This was clearly exaggerated on the response to build some justification for the service Overall, if the owner was interested in making the issue right he would have acknowledged that they should have at least called instead of just showing up and leaving after a knock. Instead he was more concerned with his ego when he got riled up about his own failures and being called out. That's poor character and poor leadership- I would never want to have people like that servicing my businesses or home. To be very frank here I should have cut Genaro out long ago and me raising my voice after dealing with his BS for over a year is the least he could of tolerated from a customer that had paid several times to resolve an issue that they kept literally sending teenagers(family members) for and were clearly not addressing the issue. Short fuse I guess because of I were the owner I would of listened to the customers frustration and have owned up to it especially knowing the bs I put him though

    Whole house fan
    Joseph L.

    They were very professional and very responsive when it came to a quote . They cleaned up every time they left and was extremely respectful. The pay service was fast and easy . I will definitely be using them again.

    AC unit

    After finding out that I needed a new A/C unit I began getting quotes. I soon found out getting a new electric HVAC heat pump system would be almost the same price as the AC only purchase due to the energy rebates being offered from SMUD and the state of CA. Rebel Air had the best selection and price of heat pumps from various manufacturers. They did a quality assessment of my home and did an excellent job of installing my new HVAC system. I upgraded my AC unit from a 2.5 to a 3 ton unit which required new wiring for upgrading the Amps going to the breaker box as well as a new pad for the larger AC unit. Genaro and his team were very efficient without compromising the quality of the work in completing the installation in less than two days. I highly recommend you consider Rebel Air.

    the response from Rebel Air instead of an apology

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    2 months ago

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    1 year ago

    G is awesome. came out off hours to get our AC up and running on Saturday night. highly recommend!!

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    2 years ago

    Excellent. Responded right away. Got someone the next day. And service was done quickly. Price was competitive.

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    2 years ago

    They were responsive and solved my problem the same day. They were able to replace the capacitor on my AC unit.

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    Page 1 of 5

    Ask the Community - Rebel Air

    Review Highlights - Rebel Air

    Genaro and his team were very efficient without compromising the quality of the work in completing the installation in less than two days.

    Mentioned in 31 reviews

    Read more highlights

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    American Energy Home Pros - The American Energy Team

    American Energy Home Pros

    (312 reviews)

    American Energy Home Pros is a great company and they now are offering plumbing repairs as well. I…read morecalled them today because my water heater was leaking water and I thought I would have to completely replace the whole unit. They sent their Plumber Anthony out the same afternoon and he was able to repair the leak which was in a waterline and I did not have to replace the whole water heater. He could very easily have told me I needed a whole new unit, but he was so honest and told me it only needed a repair which save me a lot of money. I highly recommend this company. They are honest and fair with their pricing. Thank you Lana L.

    Note: I've posted this same review on Google Reviews…read more American Energy was one of three companies who priced my project. I met with the owner Mathew McGuire, who I found to be friendly, sincere, and someone who is vested in his business, his people, and working to ensure that he wins life-long customers with every job. I had done a lot of research with AI, so I knew my options well (that research was very helpful and I'd highly recommend doing it in advance of having people out to give you pricing). I had no intention of beating up each of the companies, I simply asked for their best pricing and options. I used AI to carefully review each bid in detail, including the proposed equipment and how appropriate it was for our home. All companies gave solid bids, but there was a very large spread between the highest and lowest. That usually concerns me, but all my research about American Energy indicated that they were a solid, competitive company. It was a big investment, but I ended up converting to an electric heat pump and also getting all our ducting replaced. We have a 2750 sf single-story home with 17 vents, so the new ducting was nearly as much as the system itself. That said, the ducting has made so much difference in terms of balancing the temperature throughout the house, which was a real probelm with the old system. The new system is extremely quiet and maintains a consistent temp throughout the day--and we've had some extremely hot days since it's been installed. American Energy's installers were all very friendly and professional, and did a great jobs with prep and clean-up each day they were here (the initial install took two days). There were a couple minor issues after the install was complete which required two follow-up appointments. One was a equipment issue that required Carrier to provide a replacement part, but Carrier was responsive and quickly provided it. For the additional follow-up appointments, their scheduling person as professional, courteous, and accommodating. In fact, she went out of her way over a weekend to re-schedule an appointment that was supposed to happen on a Monday morning. To me the company has to be a good one to A.) get that kind of diligence out of employees, and B.) to keep those kind of employees. In the end, I'm extremely happy with the system and will gladly subscribe for their annual maintenance contract.

    Airmech Heating and Air Conditioning - Before and after heat pump

    Airmech Heating and Air Conditioning

    (309 reviews)

    Installed a new HVAC system 2 years ago. They did a great professional job in one day. We went with…read morea 5 ton heat pump system which has worked great. We liked the system so much that I had them install a new heat pump in our rental unit. Unfortunately we had a part that needed replacing 18 months later. Airmech promptly came out, determined the problem, ordered the new part and had the system working again within a few days. The replacement part was covered under the warranty. Alex, the general manager personally reached out to me and worked out the labor costs. Their customer service is excellent!

    My Air Conditioner was not cooling my house's hot interior. When I called AirMech, I was offered an…read moreappointment the next day (sooner than their competitors). The service technician Christian arrived on time and courteously introduced himself and his service procedure. He used a handheld meter to measure pressures and other important data about the unit's performance. He showed me the results on his meter: a loss of pressure, probably because of a coolant leak. He laid out my options and answered my questions. After getting my approval, he replaced the missing coolant and added a dye kit that would help find the leak. He also mentioned the dye kit included a sealant that might close up any small leaks. After adding the coolant and dye kit, the HVAC unit quickly brought interior temperatures down. Short-term problem solved. Christian explained that AirMech offers a maintenance plan that I should consider. It pays for regular inspections and provides a 15% discount on the work he had just completed. I opted in. The money I saved that day will more than pay for a whole year of the maintenance plan. A couple weeks later, I called AirMech again to have them inspect the lines to look for leaks. Christian was my man again. He arrived bright and early and performed a visual check in the attic. Then he hooked up his meter to the outdoor HVAC unit. He showed me the results and interpreted them for me: all readings are in the "ideal" range. It looks like the dye kit with sealer did its job. And because I had opted into the maintenance plan, there was no charge for the visit. Long-term problem solved. AirMech's staff operated with professionalism and integrity. I will call on them for my future HVAC needs. And I hope I get Christian again!

    Jaguar Heating & Air

    Jaguar Heating & Air

    (1k reviews)

    Downtown

    I have been waiting 4 months to write this review to see if I would have another HVAC issue and so…read morefar it's been smooth. I have been really skeptical of all HVAC companies in the past 5 years. I have been burned by so many HVAC techs and wasted so much money. 4 different companies went through with different shadiness levels giving me different answers for the same HVAC issue. Every company kept telling me my freon was low and i most likely had a leak. One company even told me to just replace my brand new system cause "it was from China" The Jaguar tech (Jeff) definitely gave me some disappointed head shakes at previous work but was the only one to truly put his head down, work, and diagnose the root cause of the issue. He checked every part of the system before he gave me an answer on what he believed was wrong. After the diagnosis he detailed every part of the HVAC unit (and attic unit) and explained to me what he was looking for, what he found, and what he believed was the answer. I never felt like he was up-selling me. It wasn't even a freon issue to begin with and the filter drier needed to be replaced. After another visit and a 4 hour procedure my HVAC unit has been running smoothly all Summer 2026. I will seriously only call this company from now on.

    Setting up the appointment online was super easy, and they were able to send a technician out…read morewithin two days. They sent a helpful reminder and completed the task in under an hour. Since I wasn't at the property, I had asked for a quick update. The work was done so fast that the invoice popped up on my phone almost immediately! The only reason I'm giving 4 stars instead of 5 is that I didn't receive a call with an estimate or breakdown of what was needed before the work was performed. Overall, though, it was a very quick and seamless process.

    Sierra Pacific Home & Comfort - Solar pool heater

    Sierra Pacific Home & Comfort

    (518 reviews)

    Yesterday we had our annual AC maintenance with Sierra Pacific Home & Comfort. Every time that we…read morehave a maintenance service with Sierra Pacific, they amaze us with their technicians knowledge and friendly manner. Jake and Pedro checked absolutely everything, no stone unturned. They checked the entire AC system inside in the attic and outside at the AC unit. They were SO thorough!! They even checked our breaker box and our water heater. Having the maintenance plan has been a blessing. It has saved us money and we feel completely protected. Sierra Pacific Home & Comfort installed our home solar, pool solar, HVAC and water heater and we have had no problems with any of them. We feel very confident that they are all kept running properly due to the maintenance contract. Thank you Jason and your wonderful crew of technicians!

    A Truly Outstanding Team…read more I couldn't be more pleased with the HVAC installation completed by Garet, Luis, and Skylar. They were exceptionally efficient, professional, and friendly throughout the entire process. They took the time to make sure I understood how to use my new system, answered all of my questions, and made the entire installation feel effortless. I've also been a Sierra Pacific customer for 14 years, and they are a well-run company that genuinely cares about serving its customers well. Sierra Pacific and its employees continue to be an outstanding provider of home comfort. I highly recommend Garet, Luis, and Skylar--they were absolutely fantastic!

    Rebel Air - hvac - Updated September 2026

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