Professional and backs up their work. Had a new ac unit put in last fall. When started up for this summer there were issues with the unit. Issue was a manufacturer issue and not an install issue. Jonle came out immediately, analyzed the issue. Unit was defective from factory. No questions asked. They replaced the unit with a new one and it runs great. No charge for new unit or labor. Great company to work with. Highly recommend. read more

AC wasn't working. The technician arrived promptly. Worked on it and got it working. It now working fine.

Replacing an entire HVAC system is incredibly stressful. Not just because of the cost, but also the fear of being taken advantage of or making a really bad situation even worse. Our experience with JonLe, however, could not have been better. We would gladly give this review 10 stars if we could. First, Frank (a former installer now in sales) and our lead installer, Jared, have been with the company for 30 and 16 years respectively. Their experience showed immediately from the first visit. They pointed out simple improvements to the water line for the humidifier plus the ductwork with ways to increase airflow that have already made a huge difference in the performance of the new system. The price, warranty, and service agreement were all better than the four other Cincinnati companies we spoke with. JonLe also offered the most favorable financing terms on a new Carrier system, along with helpful information about a tax credit we can claim before the end of 2025. The best part of the entire experience was the installation by Jared and Sam. It took three days because they took their time and did things right. Thank you for turning a VERY stressful situation into a much easier one. Both in terms of the final product and the cost. You truly exceeded our expectations. read more

We have a yearly maintenance contract and JonLe was very flexible for our scgrduling needs. The technician who came out was very friendly, polite and informative on tips on concerns we had on upkeep read more

Excellent service and installation results. Technicians were very professional and left a perfectly clean worksite. We are very pleased that we chose Jonle read more

Have used Jonle for over 20 years--with our first house and now our 2nd. Recommended them to neighbors over the years who also now use Jonle. Always reliable and knowledgeable, their techs usually go above and beyond to solve any issues we may have and bring up any potential issues to watch for. We have them twice a year for the AC and the furnace. No complaints at all even after 20 years! read more

We appreciated the professional and friendly service we received for an issue with our furnance. The tech thoroughly explained the repair and sone other advice to help with the life of our machine. Thanks! read more

I have been with this company since they were originally Tri-County heating andcooling probably about 15 years ago. They have always been the best. I have a maintenance service agreement that I purchased at the time I had my new unit put in. They always call me when I am due for a maintenance check. Even though all my technicians have been good, Chad is my favorite. He always takes time and explain to me what he's doing so I could understand the process. In my opinion, he is the best. I would recommend this company and this technician to anyone who is in need of this type of service. read more

The techs coming out on service calls are thorough and thoughtful. If you want to be proactive in taking care of your HVAC then call Jonle.

Their installation was very well done. Their service technicians are really good making inspections and finding problems as well as keeping our system in tip top condition. read more

JonLe Heating and Cooling have serviced our furnace and air conditioner for over 12 years. They are professional , friendly and knowledgeable. They are very honest. We highly recommend JonLe Heating and cooling. . L& E Wolff read more

Our grandson put wiffle golfballs down the air intake for our furnace. Jason, a technician who has done a lot of work on our hvac system was scheduled the next day. He easily fixed the problem and showed my husband how to retrieve items if it happened again. Instead of a full service call we were charged for the actual time he spent here which was a savings. Jonle is our go to resource for our hvac system! read more

we came home from vacay to find our a/c was not working must have shut off days ago? Called on a sunday evening got us the next day monday 1-4 he was early which was awesom! Always Will always kind and changed our thermostat under our service plan! Ya!!! He will be back soon to do the fall service. Never been happier and Will saved us from sweating longer. read more

Jonle service people both in the office and in the field are very respectful and attentive. They are prompt and always relay what they are doing. They are timely whenever there is an issue. Only people I have trusted with my hvac since 1997. read more

When you lose your heat on the coldest week of the year so far, its a frustrating and scary experience, especially with a toddler. The team at JonLe was able to come out the same day and provide us with a quote in a couple of hours and even spoke with us and took questions on the phone until 9:30pm so we felt confident in our decision. With something as expensive as a new HVAC system, it is important to feel like you are choosing the right company. I definitely know we made the right decision working with Frank, Jared, and Ruben. The team was on time, available for every question along the way, worked clean and efficiently and went ABOVE and beyond the call of duty to make this a standout, first class experience. Our entire family is proud to say that we have loved working with JoneLe Heating & Cooling. We are so grateful, thank you JoneLe!! read more

Our experience started with the salesman, Jeff Gray. He was very professional and knowledgeable. Before he entered our house he asked if we wanted him to wear a mask. To me, that was a good beginning. After getting a second estimate, we decided to go with Jonle because of positive comments I had heard about them and because of Jeff's knowledge. From the day we contacted them to go ahead with the job, everything they said they would do was done and done on time. The installers were excellent. So far, we are very pleased with our new system. It is interesting that this company did not have any delays due to shortage of material or personnel. We contracted with a window company on 4/4. The windows were not installed until 8/9 due to delays and as of 12/21 the job is still not completed. What a contrast in companies. read more

We had an excellent experience with Jonle. They replaced our 20 year old furnace. They even added a second zone without adding a second furnace or a/c unit! They were professional, courteous, thorough, and generally did a great job. I'd highly recommend them! read more

We have been clients of JonLe for 30+ years so obviously we are extremely pleased with their service. We had to replace our furnace recently and they were responsive, professional, and respectful of our house. Not only was the install completed quickly, but they protected the access areas and completely cleaned up after themselves. From the initial office call to Sales to install to follow-up has been a positive experience. Highly recommend JonLe for HVAC needs! read more

Jonle did an excellent job with the installation of our furnace. The salesperson , Jeff Gray, helped us in choosing the furnace to fit our needs and budget. We saved money compared to other bids. We are very satisfied and have been happy with our HVAC service plan that we have had with Jonle for over six years. read more

Jonle got me out of a big mess created by Jansen Heating and Air Conditioning. They were honest prompt and friendly. These are the guys!!!

I have been doing business with Jonle for 25 years and they have earned a 5 Star rating every time! This recent experience is no exception! I highly recommend them for any of your heating and cooling needs. read more

I called Jonle because they are just a few blocks from my friends house, he is Blind after they showed up and looked at his AC they told him to get someone else to fix it, I called his Office to Complain they told me they would get me a Quot when I called them today they told me they didn't need the Business, I don't recommend them to anyone, they charged him $89 for doing nothing, call anyone else don't bother calling them. read more

Had to have my 20+ year old furnace replaced. Frank Boeckerman came out on a Sunday to check the furnace for me. Got me set up that day. The guys came out in a couple of days and had furnace and A/C installed. Treated very well and their price was very competitive. read more

Recently had new AC system installed at home. System was installed without issue on a Saturday morning. House was cooled in 4 hours. Technicians were professional at all times. Price was reasonable as well. Jeff Gray is a tremendous representative for JonLe and took care of us every step of the way. Would recommend them anyone anywhere! GC, Fairfield read more

Jonle came out and replaced the capacitor on my air conditioner. At the time, the tech told me he might need to come back and put more freon in the unit but to run it for a few days and just call back if it didn't work right. A few days later it stopped working. Temps were cooler so I opened the windows, turned off the unit, and called back several days later. Then another tech came out and told me that the compressor was bad and I would need a whole new AC unit. When I asked what could cause that, he told me that running the unit low on freon could make it overheat and go out. When I called the company to figure out what was going on and come to a good solution, the manager Mark was defensive, rude, and quick to say what his techs told me was wrong in an attempt to deflect responsibility. He even went so far as to blame me for not calling the failure in quickly enough (the tech told me that as long as I called back within 30 days there wouldn't be an additional charge for coming out again, and frankly I wasn't looking forward to another AC bill). I understand that no one can say for sure why the compressor went out but it all seems very coincidental to me. His proposed solution? $300 off a new unit. No thanks, I'll take my business to a company with competent techs and managers who at least pretend to care. I couldn't be more dissatisfied. read more

I have used Jonle for 12 years and I couldn't be happier. They are knowledgeable, honest, friendly, respectful and really go an excellent job. Would highly recommend this service at a time when there are a lot of untrustworthy companies. Thanks for always being there for us! read more

These guys are a mom and pop shop that know how to do it right. They have a handful of guys they send out and they're all respectful and hard working guys. In this industry, it's always tough because there are often multiple visits for a heating or cooling fix. We had a leak in our system that they helped to add frigerant for though at the time we didn't know it was a leak, then it continued to show signs of a leak, they sent out multiple technicians to help find the leak. They were never able to truly find the actual leak but they were respectful of my time and gave me heads up as to the status of their arrival on each visit. In the end, the boss Ray came out to see why no one could figure out where the leak was coming from. He added his own personal down and dirty ridged system that has been working great so far and suggested a cheaper fix to try first before the more expensive solution. It's held up so far and we appreciate it! In addition, he also just offhandedly mentioned to us that we might benefit from having some additional insulation put up in the attic crawl space and that's should also helped save us some money on heating thus far this winter. Highly recommended! read more

Excellent customer service! Jeff explained my options and didn't try and "over sell" me on the available products. He and his technicians then went above and beyond to make sure my a/c was operable until they could schedule the installation of my new a/c unit and furnace. Much appreciated!! read more