Excellent friendly service from John at the counter. I appreciated hid technical knowledge he…read moreshared made repairing simple and confident

It was easy to schedule and he was prompted and he diagnosed the issue but didn't have the part in…read morestock.

the technician that worked on our freezer was well within the time window promised, diagnosed the…read moreproblem with our freezer, fixed the problem and was very cordial on how to prevent it from happening again. FIVE STARS...and thank you very much.

Broke it even more , smoke filled the entire downstair , burned the circuit card and I had to buy a…read morenew unit

Todd came to our house.He say the refrigerator needs Freon and he say the Freon will keep from 2…read moredays or more.I was expecting to keep at least one week until we buy a new one, but after he left, the food started to be not good to eat.He charged us :$215, did fixed nothing, and we trowed to garbage all food.Beware, do not call this men!.

Update: 11-14-2019…read more It is important to recognize, immediately, when a service provider extends themselves to correct an issue such as the one described below. Too often we dismiss the good people do and focus instead, on exclusively the negative. This update should be perceived quite positively. Two weeks after the initial posting of this review [below], yet another 'fee discrepancy' was discovered (credit card bill) and served as motivation for my calling the owner to reconcile what I felt was a growing list of concerns. Describing a series of events to the owner, from my initial screening to the date of service, I expressed my frustration and unhappiness with several items. Mr. Moore listened (yes without interrupting, rather unusual these days) and detailed, point-by-point, the service points (as described) not meeting his company's standards. His reflections were followed with a sincere apology and statement of action to resolve my concerns. This was more than satisfactory. What was not expected however was a written apology attached to a refund check in the mail. It was sincere, frank and much appreciated. So what this means is this .. in about two years my packaged outside heat pump will need replacing. His firm will be one of three on my list invited to bid for the opportunity. They earned the right to be on the list. What got him to that point was a reasonably competitive price point, efficient and knowledgeable service and most importantly .. a determination to admit and rectify unsatisfactory performance; the latter is exceedingly rare and those needing HVAC service should be aware of this. So my D+ grade gets changed to a B+. The firm would have received an A+ initially, had not all of the issues [below] occurred. They are certainly worthy of a call from you for your HVAC needs. My advice [below] still holds .. take quality notes during pre-service discussions to ensure there are no lapses in communication. ******************************************************************************** I'm rather reluctant to fully voice my opinion .. even though there's room to do do so. So, I'll keep it general. Technician was on time, well-equipped and prompt in service delivery. Two stars instead of four or five because the bill was different from details obtained two weeks ago when I was calling various HVAC vendors, comparing charges. So I paid, but not terribly happy about the cost difference. And I don't believe there was any real misunderstanding on my part. Paper doesn't lie. When considering these folks, my recommendation would be to not trust anything you hear over the phone but rather, get quotes in writing, no matter how small the service. Quotes should include a detailed cost of items used and labor; do not accept any generalities. Quotes should also include the name of the person you spoke with. As it relates to Absolute Climate Control, do not, under any circumstances, assume the notes you carefully took in a phone conversation two weeks ago to be consistent with what you will be seeing on your bill. But otherwise, my final grade is ... "D+".

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

Got an error code on our Bosch dishwasher. Set up a date for their visit and that morning the tech…read morecalled with an appt time. He showed up on time, explained the likely cause, then tested the machine. I asked if he'd mind telling how to clean the filter and he did it himself while explaining what he was doing. Total charge was the minimum call-out only. Their number is now in my phone for my next appliance repair.

Had my stackable dryer ehich is 6yrs old repaired jan 6th this year cost me 280....well started to…read moreleave black steaks on my clothes again called I was past 10days of there 90 day warranty. Came back today and they replaced it again but cost me another 180.for 20 min repair replacement. That was more than expected. They certainly could of done better on the price In my opinion. I would ask about repair warranty next time you get something repaired

I had a great experience from start to finish. The repair tech fixed the problem quickly and…read moreefficiently and for a price that was less then the "independent' who fixed a similar issue earlier in the year. I highly recommend Phillips and will definitely use them again.

Only place in Greenville to buy appliances. Great selection from mid-range to elite top of the…read moreline. Prices are as good or better than the big box stores; and their service and installation folks are real pros and super clean and conscientious.

They fixed our A/C which broke about a week later. Of course it was on the weekend. A person could…read morego crazy calling their answering service. When the technician calls back if the call is dropped you have to call the answering service again. It took about 6 times to have a successful communication.. The technician said he would have us set up for Monday. The office would not give any indication of when they were coming. Sitting in the hot house for 7 hours waiting is not fun.

Always good to do business with Gen Air. Workers are always prompt, courteous, and clearly…read moreknowledgeable and efficient in their work.

I signed up for a maintenance agreement w Cross bc they are the local Trane dealer…read more Wow, was I surprised with their service! They are excellent. The technicians they've sent out to my home have been very professional and were very careful around my home. I can't say enough good things about them. Glad I selected them for my maintenance plan!

Timely, expert solutions, and so reasonable. None finer! Love their willingness to make schedules…read morework and provide solid, long term solutions.