Great service. Great property. Can't recommend them enough. We stayed in their Manhattan Beach house and everything was spot on and they were very responsive to all our needs. read more

We recently had a Family Vacation in San Diego and booked this beautiful home on Sunset Cliffs near Ocean beach. The private backyard with the fire pit and BBQ was awesome as we spent a lot of time in the backyard enjoying family time. The house was clean and spacious and the location of the home was great. 1 1/2 blocks from the Sunset Cliffs and only a mile to downtown Ocean Beach. Great time and great stay!! read more

This was our first time in Carlsbad and this house was the perfect base to explore this thoroughly delightful and beautiful California beach community. It is incredibly located just a few blocks walk from the beach and easy access from the freeway. We walked to Carlsbad Village several times for fantastic restaurants, shopping and some of the friendliest locals I have ever met in California. The house is exactly as it is described and the pictures depict it beautifully. We loved the convenience of the well appointed kitchen. The front-yard is quite private and the pergola, lighting and lushness of the foliage was dreamy. The bedrooms offered cushy comfortable beds and the shower in the ensuite bath to primary was really powerful and relaxing. The hosts have thought of literally everything and communicate often and clearly. It was the perfect balance of comfort, convenience to the beach/town and at very good value for what you get. I want to come back! read more

Air Concierge managed our property in the Coachella Valley and have provided nothing short of best in class service! They have a large and highly engaged team which has taken great care of our house and filled it with high quality guests. read more

It was a candid and honest feedback. And it could have stopped there. But my feedback bothers you, because it is the truth. It is my responsibility as a good samaritan to warn other owners about what they may experience. There is no hate, rather honest feedback with constructive criticism., which Ryan, you couldn't digest. Spin it however way you want, whatever makes you happy, I don't care. It will only show your true self (there is a specific term for it, which I am not going to mention). Yelp readers deserve to know the truth and they have it here. Nothing more than that. Everything else you have written, is your assumption, your vile attempt to put your word in my mouth and totally without substance. Should you have any concern, you can reach out to me (you have my contact email). One your employee did request me to remove this 'inconsequential honest feedback' not too long ago :), wondering how many bad reviews are removed this way. Also not to mention, it is interesting that you removed your previous response to my original feedback (which was also totally irrelevant and without any substance) :), why? I guess you don't have the honesty to put that out here anymore. Some companies learn from mistake, improves from constructive criticism. AIRC doesn't look like that. Again, no hard feeling. I pointed out what is bad and what is good. Strictly professional, in benefit for other fellow homeowners, while you and (your that staff) cross the boundary of professional decorum often. Fear, pain, misery, toxic, hurt, the words that you have used, WOW! Not surprised though. This level of unprofessionalism and disrespect towards the client caused me to severe the tie with your company. And I am happy about that. It is not difficult to identify narcissist bullies, but unfortunately for them, I am usually unwavering to them. Because deep down they know, what they really are. I don't hate them. I just choose not to deal with them. Nope, nothing from AirC is weighting me down. I just chose not to deal with them. read more

We had a fantastic time at the Malibu Zuma Beach House hosted by Air Concierge. The house has amazing views, perfect weather, and a great location. There were so many great things to say about this house and it's amenities and the responsiveness of Air Concierge. The hot tub overlooking Zuma Beach was great. The exercise room was a bonus. It was truly an amazing place to stay. It's very close to a great market and shopping center with restaurants and a brewery. Only wish we could have stayed longer. We particularly liked the fact that this house sits in a less busy part of Malibu but still very easy to get to everything Malibu has to offer. We hope to be able to return some day in the future. - Gibson Family read more

Had a great experience with air concierge staying at Truckee / Lake Tahoe. Wonderful location, well maintained, and top notch service and communication. I am using them again for my next vacation, instead of the usual abnb! read more

The home was in a great area and was well-supplied with all the kitchen/bath/living items that make you feel like you're at "home." The hosts were very communicative and made sure there were no issues throughout the stay. read more

Nice place and good location. Very clean and nice book collection! We enjoyed our stay. Easy communication with staff

This was one of the best vaction rentals I have ever had. The hosts are so helpful and extremely responsive. All the ammenties you can imagine in the house were provided. The place is so cozy and welcoming. I plan on staying there in the future. read more

We have loved working with Clair in Lake Tahoe , she goes above and beyond for us. When we we're getting our place ready to rent out she help with furniture and all kinds of resources. Having a property management company that we trust with our home has been great read more

Air Concierge - Our property that is managed by air concierge - Property Management Near Me

We had such a wonderful stay, you really can't beat the location! 1 block to all of the restaurants, shopping and the beach! The house has a great setup with 3 bedrooms plus a downstairs TV room with a comfortable couch and space for a pack and play! We would definitely rent this house again. read more

Host was excellent and the home we stayed in was great and exactly as described. If you are looking for accomodations , I highly recommend Air Concierge properties on AirBnb. read more

Amazing location, amazing views, gorgeous home, incredible hosts. It's was a special weekend for us and we hope to come back soon!

Amazing place with amazing service. Will 100% stay here again. Easily walkable to all things Venice. The house (and guest house) has everything that you need, including an amazingly well-stocked kitchen. Plenty of room to spread out. Deck/porch was so nice to hang out on. Loved every minute of our stay! read more

Thank GOD for Air Concierge! They have been nothing but communicative, collaborative, and proactive when it comes to managing my property in the Coachella valley. I spoke with many property management companies before choosing Air Concierge, and it really became a no brainer. They are a data driven company, using their extensive experience to ensure maximum profits. This is my first property, so I really felt the pressure to make a profit. Air Concierge has been there every step of the way to answer all my questions and calm my fears. They are both candid and kind when offering feedback, which has been SO helpful in ensuring my guests are happy. When you see all the resources and data they offer you as a client, you truly feel part of the team. I see Air Concierge managing my property for a long time, and hopefully, my next property as well! read more

Beautiful home in an A+ location. House very clean, comfortable and well-stocked with household essentials for a week-long stay .

House smelt like urine and was very difficult to work with. Their solution was air fresheners but the urine smell felt like it was deep in the carpet and furniture. Carpeting is also very crusty. Was very difficult to get money back despite only staying for 2 hours and finding it was unbearable to stay. Loss 2 days of my 7 day vacation in Disney. read more

We absolutely loved our experience in the desert at this house! it was so fun and a smooth booking :)

Had a wonderful stay. Very easy to communicate with and literally had no problems. I highly recommend!

Air Concierge has been fantastic to work with for managing our property. We have been happy with the condition of our home and highly recommend them to others! read more

Amazing home. Our family that traveled from all over the US stayed here to visit my uncle that was in hospice. We were able to relax and visit. The backyard is amazing. The neighborhood is top notch for a morning walk. Definitely would recommend for a peaceful vacation. read more

Great location and good amenities. We loved the hot tub, the toys/kids games and the cute little neighborhood.

Condo was very nice and modern. Beds very comfy. Hosts responded immediately with answers to our questions. Would definitely stay again.

The Air Concierge 2 bedroom Condo next to Pike Place far exceeded our expectations. The check in was clearly noted and we had no issues. The check out was easy - just drop off the keys on the day of departure. There was excellent follow up when I had a few questions. The condo itself was spotless and well appointed. The beds were comfortable and there were plenty of blankets and pillows. The kitchen was well stocked. The bathrooms were spotlessly clean. We loved looking out the large living room windows at the water across the street. There was a nice patio right off the kitchen although the weather was a bit too cool to sit out. We would definitely recommend this property. read more

cleaning was very unsatisfactory. we found in cleaned pot in the oven, perfume under the bed, socks under the coach, dust everywhere. it was also noisy it was located on the Main Street and we were not able to open the window as the place is not AC equipped. the garage was extremely small and even for sedan, we notified about this on the same day check in when we get the house instruction. the advertised picture was misleading. read more

We really enjoyed the beach house that we rented through Air Concierge. It was very clean, and comfortable. The whole place was in great shape, and right by Ocean Beach in Dan Diego, as described. Air Concierge was great to work with. They helped to make our weekend getaway amazing! read more

Air concierge will go above and beyond for you. You can feel that they really want the best for your property and more importantly, you! I have never had to worry about my home in their hands. They take care of everything and all of my questions were answered thoroughly. Their online portal is also very easy to navigate and lays things out clearly (bookings, costs, ect). I have worked with Gabriela, Rhiannon, and Anna- all exceptional customer service- thank you guys for being so professional and courteous! read more

Absolutely love this place. First time visiting Seattle and this place was very convenient as it is very close to Pike Place. Very clean, and the host is always welcoming and making sure we are well taken care. Would absolutely book again and recommend to anyone who is visiting Seattle! read more

This service has been a complete nightmare. The have miss managed my property. They didn't tell me when a guest extended their stay with the excuse that the request came in on Friday night. Apparently, no one will update the portal, send you an email or call the property owner over the weekend. Only one person is in charge of this, which begs the question, what if that person is sick or on vacation? They charged me $40 because they mistakenly sent their cleaners to the house when I canceled their cleaning service. Their cleaners failed to clean the house between guest. Their cleaners did a terrible job, so I had to take over managing my cleaners. Their portal doesn't always work. They take 22% from Pet Fees which are paid to cleaners for extra cleaning required after a pet stays. They wanted to charge me $50 when a guest said their child was stung by a bee to check and see if there was a bees nest (there wasn't). When I hired them, AirConcierge claimed they do on the site checks after a guest checks out. In over a year, they have never checked after a guest checks out. The email quote for the local manager " I try to go about every 6 weeks or so". They charged me $500 to fix a 2 year old stove which they complained was still broken lass than 90 days later. I replaced the stove, it wasn't broken it's in my other rental property working great for over a year now. They refuse to call you when you have an issue. I left over 6 messages and no one would call me back. All this and they charge 22% compared to Awnings which charges 15% and has much better customer service review. read more

HORRIBLE group! They cancelled a 1-week, fully-paid Airbnb vacation home the day of our arrival. Thanksgiving weNo warning. No compensation. No apology. DO NOT use this group for anything!!! Wish I had checked their google reviews first-they are ripped for terrible service by everyone! Per your comment below.... According to the property owner, you had MONTHS of warning about this problem. Yet you neglected to tell us or cancel our reservation. We had to call in Airbnb to get a response from you the DAY we were to check in. I stand by my review that you provided zero service. read more

Don't believe the crappy reviews here, the entire Air Concierge team are the best in the business. I've partnered with AC to manage my 2 houses in Los Angeles end to end for the past FOUR years. They find me stellar guests. They've made me money. They've save me time & money. And they have proactively saved my a$$ many times. It's clear the team loves what they do; they care about my property, profit and happiness equally as they care about my guests' stay and comfort. I've found the teams' attention to detail flawless. I trust them 100%. So if you're looking for a company you can trust your beloved property with, or want to stay somewhere that is managed by caring experts, look no further!! read more

Cleaner than clean! Super comfy beds and nicely stocked kitchen. Lovely location. Helpful and responsive. Friendy neighbors. Safe to walk. Nice yard for pups. I couldn't get the tv to connect to the wifi and sent them a message late in the evening fully expecting a response the next day but no! They got right back to me and helped me get online. Things like that are really nice when you are having to stay away from home during the holidays. read more

We use Air Concierge to manage our home for rentals on Airbnb and similar sites when we take extended travel. As this is our primary residence and not a rental property, it is especially important that we find excellent property managers. Air Concierge goes above and beyond for every metric we considered. They are very responsive to emails and calls, understand individual owners' idiosyncrasies, and have earned our complete trust. I hope to be working with them for years to come. read more

If you're considering a rental with Air Concierge, be aware that this is a company that manages a large number of short-term rentals in multiple cities, which means management is spread very thin, and the whole experience is highly impersonal. In my case, although the apartment had good interior design, there were many issues with it that the first part of my stay a nightmare, until I worked with some of Air Concierge's partners to fix them. Among these issues were a leak through the ceiling from the upstairs neighbors' toilet and a pervasive smell of urine in the living room, which the cleaners told me the host was aware of before I moved in. (The cleaners didn't even successfully make the smell go away, but I was able to after spraying the entire place with odor neutralizer.) I wasn't offered any sort of refund for the trouble, despite being kept up for a night by the sound of the leak and having to deal with strangers running in and out of the apartment, which I was trying to use for self-quarantine. But what the host did offer me was a slew of gratuitous attacks on my character for the mere idea that I deserved some recompense for several days of trouble. I've never in my life had so much vitriol flung my way, I'm lucky to say. But it's clear that this had less to do with something I did, and more to do with the host himself, since both the host's anger management issues and the poor management are symptomatic of a company whose primary goal is to book guests at the highest possible profit margins. read more

My experience with Air Concierge has been utterly terrible and insulting. My family and I unfortunately tested positive for Covid-19 and we contacted Air Concierge about re-scheduling our booking. It took them 4 days to get back to us, at which point they said nothing could be done. We weren't looking for a refund, rather a common sense approach to rescheduling a family that has active Covid 19 infection, with symptoms and testing positive. Can't talk to any decision makers, they hide behind phone screeners. This company made zero effort to work with customers, during unforeseen circumstances of a global pandemic, that is surging. Every time we called, it appeared as though we were being handled by an off-shore call center. It's all about the all-mighty dollar and apparently, it is this company's policy to jam a family with Covid into fulfilling a reservation, no matter what. Even though we told their reps we are open to changing the reservation to ANY date available, they told us they would not accommodate, and that we couldn't even transfer the reservation to another family who wasn't sick. I would never recommend this company, I think they operate under very questionable ethics. My experience s that they are unprofessional, greedy and heartless. Not to mention slow-to-respond, which is probably a deliberate attempt to not deal with the occasional extenuating circumstances that life deals to all of us. Zero stars. read more

We received extremely unprofessional service from the rental managers. I can't believe these people are allowed to manage these rentals. They are doing a huge disservice to the company. My fiancé is a high profile football player who requested to stay at one of their rental properties. We wanted to discuss further details before we booked the property and their responses were all over the place. We were nothing but nice, communicative, and showed a lot of interest in renting. All of a sudden in mid conversation we were blocked by them and could not message them any further. For what reason? To lose out on a $15,000 paycheck? I couldn't believe how unprofessional. I messaged them on my personal account and they immediately canceled my request and followed up with a "you're not the right fit" after not receiving any personal information about us and then blocked after that. Awful service. read more

DO NOT USE Air Concierge - they have refused to refund ANY of my money, including the cleaning deposit for a rental in Palm Springs. Due to a 'shelter in place' order I was unable to travel from the SF Bay Area to Palm Springs. This unconscionable group says I didn't cancel in time (how could I?) & is refusing to refund anything. Those who gave them 5 stars clearly didn't have to deal with them during a global pandemic. So now I am out close to $5000. And Vrbo, their listing site is not going to bat for the renter (unlike Airbnb, who are issuing full refunds.) Apparently both AC and Vrbo don't understand that people will remember this long after this pandemic ends. read more

The team at Air Concierge was amazing! My husband and I had no clue where to start when it came to renting our San Diego home for short term rentals. It was a sigh of relief (and totally worth the cost) to have a TEAM of people who know the game, have the resources and efficiently execute on our behalf. There's a laundry list of things they handle, but I won't waste the space to detail it... just pick up the phone and give them a call. It's more than worth your time! I only wish they covered more states, so they can help my family in the Midwest! Thanks for everything AC! read more

This company has very bad customer service. Our house was not ready by the check in time because there was a crew cutting trees & the pool was full of tree debris. I did express my disappointment by messaging air concierge, was told they will try and find out what was going on. Then I didn't hear back from then until I got the check out reminder & info so I brought up my complaints again only to receive attitude in return. They said I knew of what was going on but I only found out when I arrived to the house and saw the guys up on the trees. The crew didn't leave until about 1.5 - 2 hours later. Even though they were outside it was still uncomfortable because of all the windows. After a long day of flying and keeping busy until the check in time all we wanted to do was lounge in the pool and relax but that wasn't possible. The crew even knocked on our door to tell us to move our vehicles because of tree limbs falling. So we couldn't even nap if we wanted to. Air Concierge wasn't apologetic and just brushed it off because according to them 1.5 hours shouldn't have bothered me so much. They could've compensated me and my family by simply giving us 2 hours extra for check out but instead they were just very rude and sarcastic. Me and my family travel to LA pretty often but I would never stay with them again. read more

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