Alex is not the ultimate professional you say he is. His company installed an ac unit in my roof…read moreand installed it very poorly and will not answer calls and text to get it corrected. He installed and industrial sized AC and heating unit on my roof inappropriately and now I have roofing damage which I'm asking him to come make the correction and he will not respond. If you are looking for installation on your roof, stay away from this company because they do not keep their promise. In the videos, you can see that they dropped it directly on my roof and now it's starting to leak. I would never hire this company again and you should be careful. I see that he is reading my text messages but not responding so that means he doesn't want to come and finish what he messed up. Disappointing.

If you need an install for a new unit, these guys are great. If you actually want them to service…read moreit after the install, good luck. Great service on install, ghosting on maintenance or service. You do the math.

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

We hired nice to replace our water heater and signed a payed service agreement with them. In March,…read morewe hired them again to replace our AC units - outdoors and intake. We knew something could be wrong when their initial quote was over 11k and it magically came down 3k when we said we could do 8. But they charged an additional $1,200 for extras of wall repair and a UV filter. We got other bids around $8k that didn't include the extras so we signed with our preferred vendor, nice. They and all other companies started we needed to use a certain intake company's model, but the day before installation, nice told us it wasn't available and asked for our approval of the "only" other model that fit. Of course we said yes. A week later and we were dealing with a very loud system that didn't keep up with our next door neighbor's system. For a whole $2k less, she had received the replacement model for the one we had both been quoted only days apart from every local vendor. nice went a whole two weeks ignoring us after sending a technician who ruined the wall with terrible quality and left an actual 2" wide, 20" long hole in our living room. He explained he didn't think it was possible to match the paint so he just used white over our yellow. The other technician identified that the required electrical work hadn't been done. He was skeptical that the company wasn't able to source the necessary intake and stated point blank we should not have what was installed by nice. When I finally got in touch with an executive (of marketing, not operation), she told me it was a mystery to her why her company couldn't source what our neighbor received and which he technicians could not make perform. But she pushed back on the performance issues, explaining that by regulation, an AC does not have to maintain 71 or 72 if it's hotter outside. She continued maintaining this as the months have gone by. Today it was 98 outdoors and 78 indoors. In the meantime, more technicians have come from nice. One inspected our neighbor's as if they didn't believe she had a model that performed better than ours. He told us he would advise his own mother to "upgrade again" to that model since ours is both too loud and not performing as expected. But, he told us, the model we have is a good enough replacement so we would have to pay for this additional work. Who accompanied him? Someone from marketing. On another occasion, a technician agreed that our new system should at least perform better than our old one; our old one was actually physically broken at around 20 years old. But this new "upgrade" performs just as well in the heat. We received a letter from Dominion in May informing us that we use more energy than 66% of our neighbors. Nice maintains this is "energy savings" - you run the system more often so a higher price is to be expected. None of this was told to us prior to installation and of course our neighbor with an identical home as ours has none of these issues. We are at a standstill with nice so we're legally advised to take the next step of leaving reviews online, with the BBB, and the AG. I'm embarrassed it has come to this and frustrated by all the extra time and discomfort this has caused. Oh and yesterday nice told me to send them quotes from our own handyman for the drywall work. Did I mention the humidity?

The technician came to fix a leak in our AC unit. Very responsive, professional, and knowledgeable…read more In less than an hour the leak was fixed. I will totally recommend this company. We will keep his info for the future.

Bogdan was a delight to have serviced my AC unit. He was very clean, courteous, and mindful of his…read moreworking area. At first I thought I had a leak in my unit when it was simple condensation buildup, a huge relief! I was connected to Top Comfort through my home warranty app, which has an associated copay. Bogdan, knowing that I had just bought my first house and am interested in the AC's maintenance, went ahead and did an inspection of the outdoor unit. He recognized that the refrigerant was low, and came back another day to refill it. This was a nice gesture and shows that Top Comfort cares, they're not there to make a quick buck, they're there to make sure the job is done well and to your satisfaction. I'll be looking to call Top Comfort for my next seasonal maintenance

Honest, reliable. professional. I can't say enough about my experience with AZA. This was not a…read morerush job, but they were excellent about follow up and scheduling. Even though we discussed my plumbing situation over the phone, when they arrived, they reviewed and assessed what needed to be done and then exceeded expectations. They were upfront about the costs, but the final amount was even less than the original estimate. He went out of his way to explain the work being performed, cleaned up thoroughly afterwards, and made sure to let me know to follow up with him personally if there was anything that that wasn't 100% to my satisfaction. Truly five star service.

I called this Company because my AC Blower was not working in my Condo Majicpac Unit. A person…read morecame out a day later and determined that I needed to purchase a new Blower Motor for $1200 to be installed a week later. After a nervous sleep, I thought I'd get a second opinion and I'm glad I did. 911 HVAC came out within 90 minutes of the call. After a few minutes of diagnosing the Unit "WE WERE BACK IN BUSINESS". Everything was working perfectly. NO NEW AC BLOWER WAS NEEDED ! ! !

I trusted other reviews here and I have never been so disappointed with a service provider in my…read morelife. Carlos overcharged me, was non responsive, inaccurate and didn't solve my problem. His lack of knowledge caused me to loose a lot of money, a lot of time and in the end my hvac has exactly the same issues it had before I called Carlos. STAY AWAY! If you want details let me give you some: Carlos said he believed freon would solve my weak HVAC system. According to him adding a 1 to 3 pounds of freon should solve it, and it would cost between $100-$300. When he was finished, according to him, he added 7 pounds(!!) and it would cost me $650 (!!!) with a nice discount he was giving me (what?). I pushed back but he wouldn't leave unless I agreed to it. I gave him a check for the $650 and at least thought my issues were solved. One month later I noticed that the HVAC was taking too long to start and that the compressor wasn't able to kick in. I wrote to Carlos who came by and said THERE WAS TOO MUCH Freon in my HVAC (!)... He than released freon in the air while using a broken equipment. I asked him not to take out more than needed given I paid so much for it. The next day I noticed the Hvac was kicking in a little quicker but the compressor was still trying 10-20 times to kick in before it did. I was afraid it could damage my hvac and wrote to him. He became non responsive, when he spoke with me on the phone he was upset saying I wasn't letting him work when I asked him not to release more freon than needed(?). He started to schedule visits and not show up on the agreed time, or call me 2 minutes before he was at my door at a completely different time from the agreed. It took 20 days for him to show up again (this is the peak of the summer) and he released most of the freon in my hvac's system... result? it doesn't cool down anymore. I kept being very polite and friendly throughout the entire process, trusting his skills and that in the end it would be solved. During his last visit I noticed the tubes outside weren't cooling as much but he said that was typical of my HVAC brand and that it doesn't require too much freon... he didn't seem to think that when he charged me $650 in freon. He said it would work well although the tubes didn't cool down a lot... it doesn't cool down anymore. I'm sure there is an amount of freon where the air conditioner can work without stopping the compressor and still cool down the apartment. It's an absurd the kind of excuses he gave me. In summary. My air conditioning works poorly (as it did before I called Carlos). I spent $650, spent my summer sweating and spend a few afternoons running home to wait for a service provider who didn't show up. Of course I wrote to him saying the above and he never replied, so be careful and stay way! His lack of knowledge (or fairness) will cause you a lot of trouble.

I am extremely pleased with how fast they were able to come to my house to fix my AC leak. I have…read morean older chiller unit that was leaking and a technician was able to come the same day to fix it. I was blown away at how much he charged. Other companies were charging the same just to send a technician out to diagnose. I'm thankful I have found an honest abs reliable company to service my old chiller units.

Contacted Zagros for a repair estimate on an air handler as well as a quote for full replacement. I…read morewas expecting the typical run around but to my surprise I received a quick reply from Peter telling me he'd have a couple quotes to me within a few hours. With just a few key questions he sent a no-pressure quote over to me within the hour. I called to discuss my options and Peter spent 30 minutes with me patiently answering every question I had about different models, features and applications. I haven't experienced genuine customer service and care like this in years and I'm not even a customer. I am highly considering leaving my current HVAC provider just from a single interaction with Zagros. I highly recommend Zagros.

Zagros provided a quote last October to replace my upstairs HVAC system because the old A/C unit…read morewas failing. I was not ready to have the work done until April and was very happy they honored the original quote. I had obtained a few estimates and Zagros provided the best proposal. They came promptly at the beginning of the time windows specified and were very professional in their manner of work, keeping the areas as clean as possible. I was pleased to see the A/C and furnace units installed all had new, recent manufacturing dates. I would highly recommend Zagros for any residential HVAC service needed.

Had leaky faucets in bathroom and kitchen. Was easy to schedule plumbers to repair two faucets in…read morebathroom and to replace kitchen faucet with a new one that they ordered for me. Their work was very good and satisfactory - No more leaks!

While G.A. Eberly did not necessarily do any substantial work on my home, I am giving them 5 stars…read morefor their customer service, promptness, knowledgeable staff, and fair prices. I had a tankless water heater go out in the coldest stretch of winter. My thermostat (we have radiator heating) was reading 41 degrees. When calling companies on 12/28, I was being told by many they couldn't see me until early January. G.A. Eberly took my call and checked with their maintenance team to see how they could fit me in on the same day. They had a lead technician (Steven) hop on the phone and get information about what I was experiencing, before finding a way to slot me in. Steven even called back about 30 minutes later to offer a quick fix solution to see if we could get our heat back on. Excellent service! Chris was the technician dispatched. He came on time and quickly diagnosed the issue. He was friendly, helped get a fix in place, and was out the door in no time. I was happy with the price paid for what essentially amounted to a service call, even though he helped fix my issue. Excellent experience working with them. They seemed very comfortabe with my tankless system. I will be calling them again if I need any additional work done...I hate having to call the "big guys" and roll the dice with their questionable service. Never again. Thanks G.A. Eberly.

They came, they saw, they did a great job…read more I needed someone as I had taken over as caretaker for my Mom's house near Andrews AFB as caretaker and the old HVAC company had gone out of business. I knew nothing about the installed system and I needed someone to look it over. Heck, I didn't even know where the air filter was located. I called the night before after 7pm and the two gentlemen were available the next morning at 11. They went over the system, took out a filter dated from 2016(!) and replaced it with a brand new one. Did a thorough lookthru and declared everything otherwise okay. Since they were there, I asked to install a new thermostat to replace the one that was about 30+ years old. They put in a thermostat I chose off of Home Depot. They went to get it, came back and installed it quickly and efficiently. And for very fair prices. I was impressed and will definitely call again if there are any issues. BTW: I was chatting with them and they can do plumbing and electrical work too! Awesome!

This company came through for me when no one else would! I called in the morning and they were…read morethere in less then two hours! The technician went the extra mile for me and I am truly grateful! Excellent, timely and professional service with no run around!!!