I was told a needed a part to make my unit more efficient. So I wrote a check for $175 and the…read moretechnician cashed the check but never installed the part and would not answer my many calls.

Ed Burns said he could save us from getting a new furnace. He ordered us a part - (which we paid…read moreup front for) that part came in, he then said we needed a new motor, which he was ordering, asked us to pay for that park and pay for it, and then he kept saying the part was on back order, well- 2 months later he ghosted us and nothing was done to fix our problem and we're out $1,600! Business phone now full of messages and he won't return our calls. Horrible human being. I'm so disappointed because he comes off as a nice guy. Go figure. WISH I HAD READ THESE REVIEWS FIRST. DO NOT USE THIS COMPANY!

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

We hired nice to replace our water heater and signed a payed service agreement with them. In March,…read morewe hired them again to replace our AC units - outdoors and intake. We knew something could be wrong when their initial quote was over 11k and it magically came down 3k when we said we could do 8. But they charged an additional $1,200 for extras of wall repair and a UV filter. We got other bids around $8k that didn't include the extras so we signed with our preferred vendor, nice. They and all other companies started we needed to use a certain intake company's model, but the day before installation, nice told us it wasn't available and asked for our approval of the "only" other model that fit. Of course we said yes. A week later and we were dealing with a very loud system that didn't keep up with our next door neighbor's system. For a whole $2k less, she had received the replacement model for the one we had both been quoted only days apart from every local vendor. nice went a whole two weeks ignoring us after sending a technician who ruined the wall with terrible quality and left an actual 2" wide, 20" long hole in our living room. He explained he didn't think it was possible to match the paint so he just used white over our yellow. The other technician identified that the required electrical work hadn't been done. He was skeptical that the company wasn't able to source the necessary intake and stated point blank we should not have what was installed by nice. When I finally got in touch with an executive (of marketing, not operation), she told me it was a mystery to her why her company couldn't source what our neighbor received and which he technicians could not make perform. But she pushed back on the performance issues, explaining that by regulation, an AC does not have to maintain 71 or 72 if it's hotter outside. She continued maintaining this as the months have gone by. Today it was 98 outdoors and 78 indoors. In the meantime, more technicians have come from nice. One inspected our neighbor's as if they didn't believe she had a model that performed better than ours. He told us he would advise his own mother to "upgrade again" to that model since ours is both too loud and not performing as expected. But, he told us, the model we have is a good enough replacement so we would have to pay for this additional work. Who accompanied him? Someone from marketing. On another occasion, a technician agreed that our new system should at least perform better than our old one; our old one was actually physically broken at around 20 years old. But this new "upgrade" performs just as well in the heat. We received a letter from Dominion in May informing us that we use more energy than 66% of our neighbors. Nice maintains this is "energy savings" - you run the system more often so a higher price is to be expected. None of this was told to us prior to installation and of course our neighbor with an identical home as ours has none of these issues. We are at a standstill with nice so we're legally advised to take the next step of leaving reviews online, with the BBB, and the AG. I'm embarrassed it has come to this and frustrated by all the extra time and discomfort this has caused. Oh and yesterday nice told me to send them quotes from our own handyman for the drywall work. Did I mention the humidity?

I called this Company because my AC Blower was not working in my Condo Majicpac Unit. A person…read morecame out a day later and determined that I needed to purchase a new Blower Motor for $1200 to be installed a week later. After a nervous sleep, I thought I'd get a second opinion and I'm glad I did. 911 HVAC came out within 90 minutes of the call. After a few minutes of diagnosing the Unit "WE WERE BACK IN BUSINESS". Everything was working perfectly. NO NEW AC BLOWER WAS NEEDED ! ! !

I have tried these guys multiple times. They have never once shown up during the window they give…read moreyou. The last two times they didn't show up at all, and when I called they just said, "We can't make it." Hire someone else if you want the job done. They aren't reliable at all.

These guys came recommended from the building manager at my school due to their honesty and quality…read morework. My AC died in 95-degree heat so promptness was a key factor---they came within a few hours after my initial contact. After the initial diagnosis, I asked what I owed for them coming out and the guy seemed surprised I'd even ask (the first company I contacted charged me $90 just for the visit). That was a good indicator of their character. The process from diagnosis to the actual job was smooth and clear. The bill was itemized to make it transparent what you're paying for. My questions were clearly answered and I was consistently updated on the progress. I write this review sitting at a comfortable 75-degrees. ***I docked them one-star because they do not offer financing at this point. According to the technician, they're working on it.

I have been using Harry Griffith for my AC/Heating repair needs for the last 10 years and there is…read moreno one in town that can compare with this company on price and customer service. Even my 70 year old father, who is skeptical of every repairman and company in the NOVA area, said that Harry was most helpful and honest repairman that he's ever dealt with. High praise indeed!

Service Cart is professional and customer oriented. This company turned a bad situation with my…read moreprevious HVAC company around into a positive experience. I had to replace my third compressor in approximately 11 years in the middle of a heatwave. The last compressor only lasted four years of which the air conditioner went unused for two summers. Mr. Siavash (Sai) Salehi (owner) explained my options in detail to allow me to make an informed decision without ever trying to up-sale the more expensive option. I decided to go with the more expensive option based on his explanation for longevity of the system. The system is now running great after ten days in 88-100 degree heat. Further, his assistant Ms. Mika is top notch! She made scheduling a breeze and communicated with me in a friendly and polite manner during a frustrating period. Also, the HVAC technicians completed the job in a timely manner and even took the time out to show me how to work the Nest thermostat they installed. This company really does ensure customer satisfaction.

Mr. Hussain was calm, professional and explained things well. He had the part we needed and was…read moredone within a hour. Heat restored!

Very BAD service, NOT ONLY bad very unprofessional approach…read more Owner (Omar) does not respond in a professional way and I had to call / text him many times before he replied in a unprofessional way. NS HVAC installed my HVAC RUDD system in 5/2022 and promised 10 year warranty. HUMIDIFIER, they installed have never worked till date. Recently HVAC fan gone bad, though system is under warranty still they charged couple of hundred dollars to pay back 50% after a month after claim from manufacturer. I had to chase him to get my refund which was so difficult to get back. He made so many excuses to delay the refund and won't even respond many times. I will ask everyone to avoid this HVAC contractor. BAD, BAD.......BAD !!

NS HVAC (nshvac.com ... they go by several names... later we learned) did our HVAC installation and…read moreit failed the inspection for two incorrect work. I been calling them to get it fixed since then (12/8/24) and no response.

Jorge, Jose, and the team were AMAZING to work with from start to finish. When our AC stopped…read moreworking, we got quotes from 4 different companies. With all 4, we explained other problems we'd been experiencing with temp differentials in the house and crazy high winter bills. Most of them were only interested in replacing the units and didn't try to help with anything else. Jorge took the time to really understand our system, troubleshoot the problems, and explain things in a way that made sense to a non-expert. The installation was very high quality, communication throughout was excellent, and they were able to do it within just a couple business days. On top of all that, their price was lower than all 3 other companies. I highly recommend Levanair and would go to them in a heartbeat for any other HVAC issues.

Levanair has my business for life...although hopefully I won't need to be calling them again for…read morequite some time. Jorge and his team are extraordinary; they did a great job replacing my AC unit and water heater. Having to replace both at the same time is no fun, but Jorge did whatever he could to make it a good experience for me. He addressed every question and issue promptly and thoroughly. I was very happy with the pricing, and appreciated that Jorge suggested I get other estimates before I committed. During these COVID times, I also appreciate greatly that they wore masks when they needed to talk to me, and they of course had shoe coverings when needing to come into the house. I could go on and on, but will end by saying that I am not easily impressed, and I highly recommend this company!

Thank you again for the suggestion yesterday to call AIR 1…read moreto fix the furnace which was not working. I called them. They called back and scheduled service this morning (2/2/21) at 9. Tech was on time. Accurate diagnosis explained the issue. Failed part replaced. System Working and completed at 10:10am. Tech's name Marc Davila. Cost in line with expectation - reasonable.

They really took advantage of us a few years ago. As the lady of the house not knowing anything…read moreabout HVAC they charged me $700 for servicing 2 systems as well as add ons like replacing capacitor and adding freon a la cart. Never again