Our Gas Furnace stops distribute the heat while the gas and igniter comes on and then the fire flow shuts off for safety cautions. We had to call Air First Mechanical Inc (AFM) through our American Home Shield contract. Don was pleasant for our call and did tell us he has a tech to be in our house today (01/03/2010) within a two hours window and the tech arrives on time. I had to ask his name after a while being in the house and had to drag and kind of force him to communicate regarding the problem of the furnace. His, Anthony's, personality is way off customer service and that is one thing, the family owned AFM business need to work. Other than that the service was done on time and had to replace the control board. I asked Anthony if Shaun, with an excellent review, is around and responded "not around" and had to ask him again where he is, and his response was, "he is in east coast". So far so good with the furnace and will keep with my review for the furnace effectiveness result, but the training of customer service personality should be taken care. read more

Afm installed and serviced my hvac unit for 30 yrs until it bit the dust. They just installed an all new unit at a reasonable cost and I look forward to many years of exemplary performance and service. Cannot say enough what a pleasure it was doing business with this company. read more

AFM was assigned by my home warranty company, american home shield, to service my gas furnace when it stopped heating. AFM was assigned first thing monday morning and they were able to schedule a tech to come out the same day. Anthony the tech called about an hour before heading over. Once he came out, he assessed the situation and was able to change out the igniter part that had failed. He was prompt in his work and overall this was handled quickly. Thank you AFM. read more

My A/C was leaking water on the basemen floor. I called one afternoon and he technician was here the next morning. The Tech, Anthony, was thorough and thorough. AFM is excellent. He found and fixed the problem. I'd definitely recommend AFM for purchase of a new system. I got mine from them 7 years ago. Their service is great. Al Anderson read more

I was forced to use them through my American Home Shield warranty. They do not answer there phones so we were out of heat for 2 days. The technician showed up to tell me he was high from the carbon monoxide that hit him in the face when he opened it up and that they did not work on high end 90% furnaces and left. They then closed my service request as if they had fixed the problem but will not answer phones again to verify with warranty company so they can get paid. I am on day 3 in 39 degree weather with kids and a dog freezing. I had to go purchase more heaters and CO2 detectors to make sure we won't die in sleep and have 4 heaters running trying to maintain a decent temperature. Run! Don't bother with these guys and the other reviews say the same. They are scamming a warranty company with risk to the customers. read more

I was assigned Air First Mechanical Inc through my home warranty. I requested a simple A/C tune up. The request was made and I paid my fee on April 13th. It is now almost a month later and I still have not heard anything from this company to schedule an appointment. So through my home warranty I requested and was assigned a new company. This is not a reputable company. They do not care about customers! They don't bother to contact you! read more

My AC went out in August, I reported it threw my Home Warranty Co AHS on Sunday night, had a call from Air First Monday morning and a tech by 1pm, and the AC working again before my kids got home from school. Less than 24hrs. Thx Air First! read more

I can't say enough about Air First. I placed a service request through a home warranty on a Friday night and received a call on Saturday morning. A tech was scheduled to be here between 10-2. He called a little after 10 and was here 20 minutes later. He was professional, friendly and reliable. For future new appliances I won't hesitate to call Air First. read more

My furnace had an issue so American Home Shield sent one if their contractors (AIR FIRST MECHANICAL INC) out and he claimed I had a cracked heat exchanger and I needed a new furnace so American Home Shield said they would cover a new furnace and the installation of it. A little later a get an email from American Home Shield stating that I would owe the contractor 3200.00 for Non Covered expenses and after my phone call to American Home Shield they advised me that these charges are for modifications like the gas line, electric and flue...I demanded more info and I was terribly confused since it's a wide open unfinished area where the new furnace would go...and I asked do they question the contractor for a better understanding of this $3200.00 charge and they said no and I said then they can charge me or any of their customers with the warranty any amount and get away with it and them said that's true no one would question them. So being pushed in a corner since the nights in my area are in the 40's at night I called another contractor on my own and they put a brand new 10 yr. warranted furnace in for $2600.00 with tax installation and I didn't need a single modification he said that the new furnace would fit exactly into the area that they order the correct chassis. STAY FAR AWAY FROM THIS SCAM OF A COMPANY!!!! read more

They were sent to my house for a home waranty They found the issue , there compressor shorted out , the est they gave my home waranty company was with almost a $600.00 add on that washer needed : they thought they can scam me like they do everyone else . They didn't known I also do hvac work . They wanted to charge me $85.00 a pound for up to seven pounds of r410 refrigerant . It wasn't needed to change refrigerant on a electrical burn out . Second it cost them an average of $250.00 for 25 pounds of r410. There mark up was 800% for something not needed There a scam , buyer beware read more

Have used this company in the past and had no problem. This TIME HOWEVER, they charged triple what the amount should have been based on a search for what the part would cost if ordered online by me. It took him 5 minutes to put the new part in. Will NEVER use them again. read more

Very happy with my experience! Called about my broken furnace at 6pm they were able to get me an appointment for the very next morning. Anthony showed up wearing a mask and was on time for my appointment window. The problem was quickly diagnosed with a reasonable price and my furnace was fixed in less than an hour! This is the second time AFM has been out to my house and I will not use any other company! read more

Do Not Use This Company! They are dishonest, and a total scam. Air First was sent to me by AHS, the tech came and said my AC unit was frozen and they he couldn't do anything. I had to turn the unit off and then have them come another day. When he returned some days later, he went straight to the outside unit, checked it and then came and told me I needed 1 pound of refrigerant. I asked if that meant there was leak? He said he fixed it. I paid $105 for the 1 pound of refrigerant, but he never came in and checked my inside unit again. And in 2 weeks the same problem happened again. The same guy was sent back and proceeded to now check inside and out, and came to the conclusion that my Evaporator coil needed to be replaced, and that was the only thing. This part should have been covered by AHS, but instead I received an email stating I will owe $1158.00 for Drain Lines and Drain Set Modifications. I was shocked and so I started questioning. I called and talked to the manager or owner of Air First and he told me that AHS only gives him 25-30% for this job, and that he had to add on other things to the paper work, otherwise he would be paying out of pocket... So he falsely stated that things needed to be done to my unit that were not needed. I had a different company come for a second opinion and got a different story. The other company told me they saw NO signs that my outside unit was patched, and that NO Modifications are needed to replace my Evaporator Coil. Do Not Use This Company, unless you want to be scammed! read more

I found out about AFM from the sticker on my furnace. They've done about 4 routine cleanings on my HVAC system. When my AC stopped working, I called them and they said I needed a new AC. Their installation crew were nice people and quiet as they could probably be doing the AC work. Plus, they were punctual and arrived on the early half of their 1 hour arrival window. When problems (not caused by them) were found with the AC lines, they were happy to come out again when the siding contractor could check the lines with them. They finished the job and the AC was fantastic. That is until a week later. The same people who did my install came over and said the furnace blower wasn't working properly. It is an original 25 year old furnace and blower. We discussed the option of a new furnace and they were able to work with me on scheduling and logistics so I could replace the furnace and get AC back in a timely manner. Again, the work was done about as quietly as they could (some banging noise, but that's expected) and were done with the furnace install. Whenever I've called they answer or return my voicemail in a prompt fashion. I have no objection having AFM come back for routine cleanings on my new HVAC system. If you're looking for a company to do some work, give them a call. read more

My review somewhat mirrors Sarah's review below. American Home Shield sent AFM out to us when we reported an issue with our air conditioner. The tech Shaun was here for very minimal time, and didn't do much to assist with our air not working. He was pleasant at first, but became rude very shortly into his visit, acting like I'm a waste of his time. He insisted it was a dirty filter, and also accused me of flipping the breaker to the AC unit. When I denied being near it, he accused my fiancé, who wasn't even home. How does that make sense? Do you think I wanted to pay the $75 deductible?? Unfortunately I'm stuck with AFM and the likes with the warranty, which sucks. I wasted an afternoon off of work to sit home waiting for the guy, who fixed absolutely nothing at all, and failed to notice a very obvious issue. Fast forward to today. I took the afternoon off of work again for my regular HVAC company to come out to take a look. He found that my line was freezing, and determined other issues with my system, that he remedied while he was here, and for free, since he felt bad about the trouble we had with AFM. My family has been using this other company for many many years, and I wish they were hooked up with AHS for the warranty issues... I wouldn't recommend Air First Mechanical to my worst enemy. I handed the guy $75 for nothing. Thankfully, a legitimate business came and remedied my AC issue for free. read more

Don was very courteous and professional. Fixed My AC unit within an hour. I also use American Home Shield and never had a problem with AFM. I would recommend these guys to anyone. read more

AFM came out to repair my furnace. I have a home warranty so it was a service request through 2-10 home warranty. Shaun was the technician. He was knowledgeable and friendly. He diagnosed and repaired the furnace quickly. This is the second time this company has been out to my house for repairs and I'm very satisfied with the quality of service and professionalism. I also spoke to Don on the phone to set up appointment and he was very helpful also. I will recommend this company to friends and family! read more

Air First Mechanical did a fantastic job repairing my furnace. They scheduled me immediately and Anthony the technician was at my door a short time later. He was professional, courteous and efficient. He quickly diagnosed the problem and had my furnace up and running in no time. I couldn't be happier with the service I received! read more

Brendan was the name of the tech. Don was the name of the dispatcher. This company Fixed up an old furnace beautifully. It is so rare to have good service and knowledgeable people. I don't leave reviews but these people are exceptional. Highly recommended! read more

We have had two very bad experiences with the same guy regarding the same issue, which he did not fix. He was young and not confident at all. Every question I asked him I felt he didn't know the answer so he guessed or made up something which I could see right through. Did not engage people well at all. I would have given this company a zero, if when asked not to send the same person but one with more senior experience, they didn't respond. But they did. Not only did they send someone who could diagnose the problem immediately and took care of it, Shaun was professional and smart and friendly. He answered all my questions with confidence and knew exactly what he was talking about. We had the other guy out two times and he couldn't figure it out at all but Shaun did right away. We had another problem with our air going out and asked for him again. Shaun came right on time and found the problem right away and was able to fix it! He is a fantastic value to your company. If it weren't for Shaun we would have tried someone else. Now I wouldn't use anyone but Shaun. This guy really knows his stuff. I thank you so much Shaun. He gets a 110+! Which cancels out the previous guys zero. So ask for Shaun or someone like him. Wonderful Shaun did say he was new. So maybe better training for the new hires and have them go on house calls with a senior employee until they have more confidence would help. But as long as Shaun is there we are good! read more

AFM was out today to repair my furnace. So far so good. Shaun was the tech that was out. He was very polite and professional. This is the second time that I have used them and would recommend them to others. read more

Purchased a house in December of 2014 and needed a new furnace installed. They quoted on it and it was a really good price. Had them install it and remove the old monster that was in the basement. It took Shaun 9 hours but he got it done. Very professional and cleaned up totally. I also had the coil installed for the A/C and planned on having that done in the spring. Due to my old house taking so long to sell, we didn't move in until this past winter. When I called a week ago to see about getting the A/C installed, Don remembered who I was and said they could get out within a week and that the price that they quoted me over a year ago had hardly changed. Shaun came out again and like the last time, was very professional and had it installed and running in a couple of hours. If you need any HVAC work done, these are the guys to call. read more

We have just had a horrific experience with Air First Mechanical. They came to check out our furnace via our American Home Shield Warranty. The technician was completely incompetent and was inside for 15 minutes before assessing the issue as a roof leak, which is was not. He wrote "The roof appears to be leaking" on the invoice and collected his $125 service fee. We requested a second opinion via American Home Shield and they sent a much better company - Comfort Zone Heating and A/C - who sent a senior technician, ran diagnostics on our furnace, and diagnosed the problem. My negative review is two-fold: 1. The initial technician was disinterested in the issue and not a problem solver. 2. The larger issue is with how this company interacted with our warranty. While the technician and the invoice both list "roof leak" as the cause for our issue, they apparently reported something different to the warranty. This matters because we now have had to pay for 2 service calls in the span of 2 days - one for AFM for an incomplete and incorrect diagnosis, and one for the correct one. My husband called AFM and spoke to someone about how disappointed he was in the diagnosis after the technician left, and it seems that they changed the assessment of the problem in their report to American Home Shield. What a nightmare - be prepared of technicians who aren't equipped to deal with problems and an office staff that reports incorrect information. I'm irritated because the office seems to have changed the story so that they get paid by our warranty - if they had left the initial diagnosis (The one we have in writing on our invoice), I wonder if the payment would have been negated. In any case, I'm out $125 for a 10 minute service call from an incompetent technician. Beware. read more

Contacted AFM for a furnace and AC system maintenance, excellent service! They replaced a worn out run capacitor on my furnace blower for a reasonable price. They showed up early on their appointment time window, and were professional and corteous. Highly recommended! read more

During the course of selling my house I had "Comfort Air" out to clean and inspect My 4yr old Lennox furnace., which they had installed. The repairman noticed that a side cover had popped out and rusted the duct next to the furnace. He claimed that carbon monoxide was leaking into the house and that my furnace needed to be replaced! The next Day I was informed that Lennox would only cover $1,000 of a new furnace and I would have to cover the remaining $1,600 due to no maintenance being done during The 4yrs. This sounded suspicious to me since just a week before a home inspector And FHA inspector had inspected the house including the furnace, the furnace had been working up until that point, and the CO detectors in the house did not activate. I then called another company for a 2nd opinion (Air First Mechanical) They came Out And found very little wrong with the furnace. They simply glued the cover back on and repaired the damaged duct. They showed me the meter reading showing no co leaking. Total cost $180. Air First Mechanical will get all my heating and air Business from now on and I will recommend them to everyone I know. Thank you Shaun and Air First read more

Absolutely horrible service. I was getting my air conditioner service by them. The person who is not professional I might add... Told me I needed to use a different filter... The one I use gets 5 stars on Amazon. He then told my home warranty service that he did extra work so he could get money out of them too. Skip these guys, I am having someone service my air conditioner shortly read more