Had an issue with our gas furnace and got another company to come in and give a quote. They told me…read morethe induction motor wasn't working and would need to be replaced, giving me a fairly high quote for replacement. I wanted to get another quote and ended up going with Airloop as they said their quote fee would come out of the cost of repairs, unlike the other company I used before. When Jairo and team came in, they showed me that the induction motor was working fine and it was actually another part (motherboard) that had to be replaced. Gave me a much more reasonable quote for replacement, even telling me that they'll check for me whether the furnace is under warranty and the reduced price if it was still available. Great service, communication, everything. 5/5! Will definitely call again.

Very happy with the service. My HVAC was repaired the same day and the follow up was prompt and…read moretimely. Will recommend to everyone.

Gerry did an awesome job of getting my furnace back up and running in the middle of this cold and…read moresoaking wet winter we're having. I was totally amazed at how he set right to work figuring out what was wrong and putting in all the effort it took to pull out the blower and dismantle it so he could replace the failed motor. Didn't try to upsell me or BS me like another HVAC company I'd used previously. Honest, answered all my questions, fixed a drain problem for my heat pump (something I hadn't included in the original request). I can't imagine going to anyone else in the future for any of my HVAC needs.

I had B&G out to my home to provide an estimate for a ductless heat pump installation. They arrived…read moreon time and at first seemed knowledgeable and helpful. However I never heard from them again after that. Numerous red flags came up while we were going through my home. First they don't have an electrician. Neither on the staff nor one they contract with on a regular basis. They said I'd have to do the work myself or find an electrician. Next they gave me the impression that they liked to do easy/not so challenging work. This ductless job isn't that difficult and I've had a different contractor install a system in another home. Finally, I got the impression that they were not-so-proactive and unaccustomed to meeting deadlines. This was confirmed when they didn't reply to my follow up for the bid nor even give the bid. Finally I question some of these five star reviews. I think there's some serious issues with folks paying for bot reviews as part of an internet ad service. While I have no direct evidence, I did read the reviews provided and look at the profiles of the reviewers and thought these didn't look or read as authentic. But that's just an opinion...

Dean responded to my message immediately and was able to come out same day to inspect an issue with…read moremy furnace. He was polite, kind, and professional, and spent the time to teach me about my system and answer all my questions, as well as get to the source of the problem right away. I wouldn't hesitate to call him again for any future needs!

Quick to respond. Very thorough and helpful in explaining what was wrong and what needed fixing…read more Zero pressure or upselling. Definitely going to go back for more of my HVAC needs.

Friendly staff who have very flexible hours. I needed them to repair my AC super early in the…read moremorning. Just a heads up to anyone else reading this, I called around and they have competitive prices. Air conditions working fine now.

I cannot thank Charles enough for everything. After calling and explaining my furnace situation he…read moremade me a top priority. Promised to make it out to my house no later than tomorrow afternoon depending on what time his appointments were done with. He followed through and came by around 11am to come repair our furnace. He gave us a rundown on tips and tricks to make our furnace last as long as possible. Very honest and hard working guy. I highly recommend using him and Decker Heating.

James was very easy to communicate with, they got us quickly scheduled and came to our house to…read moreservice our heat pump system. They check out our system and explained all the details clearly. Two months later, we had a frog get into our outdoor unit and fried the circuit board. James again got us scheduled quickly. When they arrived they discovered the problem, replaced our circuit board and made everything was working properly. I highly recommend this company!

I reached out to James, at American Energy Systems, after the company that installed our Mitsubishi…read moremini split system just last year said they would not be able to help us as they were short staffed and only handling emergencies. James was able to get here the very next day! In the winter, it's important to know an HVAC company that is responsive and not willing to let you go without heat; this is that company. They are friendly, helpful, & budget friendly. I will use them again and will be recommending them to anyone who needs repairs or a new system. Thanks James for saving the day!

Our furnace developed an issue right before winter, of course! We scheduled a service appointment…read morewith Mountain Valley Heating & Air. I spoke with Ann who was super nice and very helpful and experienced. I gave her a some information and troubleshooting steps I'd already tried. She setup a diagnostic appointment and later that same day called me back with some additional troubleshooting information and suggestions. Who does that? Small businesses that care, that's who! She was able to give me some pointers on where the issue might be and bingo, the failed inducer relay part was found. I'm arguably competent at DIY and was able to replace the part and be up and running overnight. People, support you local small businesses. These businesses really take the time to help their customers because they care. Any of the larger corp service companies would never have gone the extra steps that Ann took the time to do. Yup, Mountain Valley Heating & Air is getting our future business and I'm happy to say you should try them too. Steve F

Make sure to contact Mountain Valley Heating and Air (MVH) if you are in the market for a new HVAC…read moresystem. If you are a Puget Sound Energy customer, this company is a PSE contractor. Jim not only came out to our house to give us a comprehensive estimate, he was also the person who did the actual installation. I needed to replace our 18 year old American Standard heat pump but wasn't quite ready to replace our furnace. After thoroughly educating myself on heat pumps, I called 7 different HVAC companies for estimates. I was open to all the top brands. Some of the companies would not replace our heat pump without also replacing our furnace. A couple of companies said that they would flush out our old heat pump lines with nitrogen instead of replacing them. Most companies sent out a salesman to give us an estimate but they were not the ones who would install it. Yesterday Jim from MVH came out to our house and replaced our old heat pump with a new American Standard heat pump. He and his assistant Braden were at our house for over 9 hours doing the work. They meticulously installed our new heat pump, replaced our heat pump line with a new one and replaced the coil on our furnace. Jim removed our broken automatic air filter and designed a slot to fit a standard size disposable air filter. I think they went above and beyond with the installation and their clean up was impeccable. Jim installed a new "smart" thermostat which also qualified for a PSE rebate. Anne, the office manager was so helpful in answering questions I had and in completing the PSE rebate forms and all the paperwork. MVH also had competitive pricing and I saved money with the PSE rebates. Yes, I am very happy that I decided on Mountain Valley Heating and Air to install our new heat pump. This company was also the HVAC company we hired 18 years ago and I highly recommend them!

Absolutely -- I can help you craft something that feels genuine, appreciative, and highlights the…read moreurgency of the situation without sounding over the top. Here's a polished, warm, and credible review you can use or tweak: --- Outstanding Emergency HVAC Service I had an unexpected HVAC issue come up, and this team was incredible from start to finish. They responded quickly, communicated clearly, and showed up exactly when they said they would -- which is rare when you're dealing with an urgent situation. The technician was professional, knowledgeable, and took the time to explain what was going on without making me feel rushed or overwhelmed. What really stood out was how efficient and thorough they were. They diagnosed the problem right away, had the parts on hand, and got everything back up and running much faster than I expected. You could tell they genuinely cared about helping, not just getting the job done. If you ever find yourself in a bind with heating or cooling, this is the company you want to call. Exceptional service, fair pricing, and real peace of mind. --- If you want it to sound more personal, more formal, more humorous, or tailored to a specific company name or technician, I can shape it however you like.

A Complete Nightmare: Unreliable, Financially Unstable, and Incompetent. Do Not Hire…read more I hired this company in late September 2025 to replace two furnaces and install heat pumps, a job worth over $25,000. What followed has been the single most stressful service experience of my life. Here is the timeline of their failure: No-Show & Excuses: They were scheduled to install on Sept 26th. They didn't show up and didn't answer calls. The next day, they finally contacted me claiming they had a "storage theft" and lost all their tools and materials. Financial Instability: I was incredibly patient. I waited while they managed to install one unit, but the second one kept getting delayed. Shockingly, they eventually admitted they didn't have the money to buy the necessary tools to finish the job. Forced "Loan": To get the project finished, I had to pay an additional $6,000 upfront so they could buy tools, with a signed promissory note that they would repay me $500/month. Ask yourself: What kind of professional HVAC company needs the customer to finance their tools? Incompetence & Ghosting: The second furnace was finally installed on Dec 12, 2025. Two weeks later, the heat pump malfunctioned. Jan 2: Scheduled a repair visit. No-show. Jan 3: Showed up but couldn't fix the issue. Now: They promised a quick resolution but have completely ghosted me. They are ignoring all calls and texts. I am now left with a broken system in the middle of winter, a company that owes me money, and zero communication. Do not trust this company with your home or your money.

Mohammad came to my home and gave me a quote to diagnose and repair my has fireplace. He gave me a…read moregood price and it was fixed per the time he gave me. thank you

Work done a year ago has now failed and I am not able to reach Mohamed to discuss warranty. Phone…read morecalls are not going through and mailbox is full. Not responding to yelp messaging and I cannot tell if this business is still active - if so I am concerned the work I paid for was a complete waste.