Our furnace developed an issue right before winter, of course! We scheduled a service appointment with Mountain Valley Heating & Air. I spoke with Ann who was super nice and very helpful and experienced. I gave her a some information and troubleshooting steps I'd already tried. She setup a diagnostic appointment and later that same day called me back with some additional troubleshooting information and suggestions. Who does that? Small businesses that care, that's who! She was able to give me some pointers on where the issue might be and bingo, the failed inducer relay part was found. I'm arguably competent at DIY and was able to replace the part and be up and running overnight. People, support you local small businesses. These businesses really take the time to help their customers because they care. Any of the larger corp service companies would never have gone the extra steps that Ann took the time to do. Yup, Mountain Valley Heating & Air is getting our future business and I'm happy to say you should try them too. Steve F read more

Make sure to contact Mountain Valley Heating and Air (MVH) if you are in the market for a new HVAC system. If you are a Puget Sound Energy customer, this company is a PSE contractor. Jim not only came out to our house to give us a comprehensive estimate, he was also the person who did the actual installation. I needed to replace our 18 year old American Standard heat pump but wasn't quite ready to replace our furnace. After thoroughly educating myself on heat pumps, I called 7 different HVAC companies for estimates. I was open to all the top brands. Some of the companies would not replace our heat pump without also replacing our furnace. A couple of companies said that they would flush out our old heat pump lines with nitrogen instead of replacing them. Most companies sent out a salesman to give us an estimate but they were not the ones who would install it. Yesterday Jim from MVH came out to our house and replaced our old heat pump with a new American Standard heat pump. He and his assistant Braden were at our house for over 9 hours doing the work. They meticulously installed our new heat pump, replaced our heat pump line with a new one and replaced the coil on our furnace. Jim removed our broken automatic air filter and designed a slot to fit a standard size disposable air filter. I think they went above and beyond with the installation and their clean up was impeccable. Jim installed a new "smart" thermostat which also qualified for a PSE rebate. Anne, the office manager was so helpful in answering questions I had and in completing the PSE rebate forms and all the paperwork. MVH also had competitive pricing and I saved money with the PSE rebates. Yes, I am very happy that I decided on Mountain Valley Heating and Air to install our new heat pump. This company was also the HVAC company we hired 18 years ago and I highly recommend them! read more

Jim installed 2 AC units in two different homes for us. He is very knowledgable, polite and installed units with all components with great finishing details, Thank you. Char who handles communications was always available to support and respond quickly, thanks. All the best, Bander read more

Mountain Valley Heating and Air Conditioning did an excellent job of fixing an issue with our AC Unit, which is working well now. They repaired this for us without charging us, even when they had to buy some parts for the repair. We highly recommend Mountain Valley Heating and Air Conditioning and will continue to work with them in the future! read more

I needed a replacement of my existing furnace, air conditioning (AC), and tank water heater (WH). I met with three contractors, and of the three, Mountain Valley Heating & Air was my preferred choice. Though Mountain Valley Heating & Air did not give me a Manual J calculation like their competition, they did spend the time to explain the system that was going in and the best options. Jim, in particular, did this very well. Their communication was also very important to me. For example, the coil for the AC was back-ordered due to a short supply and Jim called me, saying that they could pospone the entire installation if I didn't feel comfortable with that. I didn't mind and eventually everything was completed. And Shar was quick to respond to my inquiries as well. Shar, Jim, and the rest of the team at Mountain Valley Heating & Air were excellent to work with. I'll be requesting their maintenance services in the future. read more

James arrived on-time, very knowledgeable and super helpful. The most important thing is that he is very patient and honest! I have two appointments today. One is regular maintenance for my old house that I'm preparing to sell recently. The office representative probably got the info wrong about the type of my furnace, so the payment number is inaccurate. Jame corrected it so I don't need to overpay my bill. Really appreciated! Another is a diagnostic service because My 9-month-old furnace has been making some weird banging sound from time to time. This worried me a lot. James spent times to check every part of the furnace and finally he discovered the source of the sound-- he found a tape back in blower wheel! Who would have ever thought of it! James was so professional, polite, and careful. The best customer service I have received for the recent 10 years. Highly recommend! read more

Mountain Valley Heating & Air Conditioning - The source that made banging sound when my furnace working. Thanks James! - Heating & Air Conditioning/HVAC Near Me - Renton, Washington

My furnace went out. I called a different company to look at it. He came out, charged me $121 and said I needed an expensive part that he had to order. No word when. I called MV. David came out the next day. He fixed it in a few minutes with a small switch. I found them on here with an excellent rating so I tried them. Five Stars and a big thank you from me! read more

We got quotes from five different companies to get a new furnace installed. Erik was on time, very courteous and was able to do the work that we required (not the case with two other companies). Their quote also happened to come in among the lowest. One other company didn't even bother giving a quote. Another company told me "you can't do that." Mountain Valley Heating could! After the furnace was installed, which happened much faster than I expected, we had the city inspector come out to approve it. The city inspector commented that the installers did good work. I got a call from Mountain Valley Heating a couple of weeks later to let me know the furnace that was installed didn't qualify for a Puget Sound Energy rebate (as they had told me it would). But they sent me a check for the rebate anyway to make it right. Can't say enough good things about them. Highly recommend. read more

Great experience! Our 1975 furnace failed just as the weather started to turn cold- nuts. The folks at Mtn Valley were knowledgeable and kind. They didn't try to up-sell us but recommended smaller furnace sizing different from other bids (I think we had five others) --- the correct sizing! Felt confident in their team the whole way through. And they followed through with the work even though someone on the team had to call out the day of our furnace installation. No regrets with this contractor experience! read more

I already had two tankless hot water heaters. One had burned out. As both were the same age, I elected to replace both. I got my first quote from the company that did the original install. I got another quote from a highly recommended company. And then another quote from Mountain Valley, also highly recommended. Although not the lowest quote, I was impressed w read more

Want to give a shout-out to Mountain Valley Heating. I recently had a gas furnace get to its EOL and needed a replacement. The folks at Mountain Valley Heating were exceptionally easy to work with. The tech, David, showed up on time and ready to go. After a thorough inspection David confirmed that the main controller board was bad. Since it was a 30 year old furnace he wasn't sure if he could find a replacement, or if it would be a good return on investment. He wanted to ensure that I had all available options; within 10 minutes he found a replacement board. From there we chatted about timing and cost, between replacing the board on a 30 year old furnace and installing a new furnace. Within an hour of David's arrival I had a full understanding of the issue and options, along with 2 solid quotes. Once I decided to have the furnace replaced I called Shar, their most excellent office manager, and scheduled. The day of the scheduled work, David and Jim showed up on time and got right to work. There were exceptionally quick, clean, and quiet (I was WFH that day and could barely tell that they were replacing a large furnace in the attic). There were done with the install in under 4 hours, including vacuuming and ensuring that everything was tidy. It was nice to see how respectful they were of my home; that's not always been my experience with contractors. Communication throughout the entire experience, including a friendly follow-up call, was excellent. They did such a great job and were so easy to work with that I'm already planning for them to replace my water heater with a tank-less system in the Spring. I've already recommended MVH to co-workers and family. I'd say that if you're looking for any HVAC work, give Mountain Valley Heating a call @ (425) 226-0080. Say "Hi" to Shar for me. read more

All the work performed by Mountain Valley Heating is top notch. Their installers attention to detail and job clean up more than met our expectations. From scheduling of bids to completion of the work, all is handled with professional and friendly staff. Would highly recommend Mountain Valley Heating for all your needs. read more

Mountain Valley installed a heat pump for me. The price was fair and they did a great job. They really do care about the customer. I called them a few months after the job about some noise and vibrations caused by the heat pump when it has to work hard in the cold. They came out and added some vibration dampening pads at no charge to make sure I was satisfied. Great service and I would recommend them to anyone. read more

Exemplary service and professionalism! Two thumbs way up! Thanks for all of your help with replacing our HVAC system. The Estradas read more

Huge shout out to the fantastic folks at Mountain Valley Heating and Air Conditioning. The heat pump system they installed for us 11 years ago (one year after the last record heatwave) came through this heatwave like a champ. Thanks for more than a decade of great service! read more

I could not be more pleased with my new Mitsubishi mini-splits and the entire job done by Mountain Valley, from quote through inspection. They provided a great quote in a low-pressure manner. The install guys did a beautiful job and were courteous and funny, as well as very patient with my vocal dog. The electrical contractor they worked with did an ace job making things look tidy. The units quickly cool down my townhouse rooms with huge west-facing windows, even the main floor which is an open layout with stairs open to the lower and upper floors, and there is no noticeable noise or vibration from the pump which I chose to have installed raised on the side of the house. Everything passed inspection on first go and I wholeheartedly recommend these guys. Love it when yelp research pays off! read more

Mountain Valley Heating & Air Conditioning - Very happy with the tidy appearance of my mini-split install. - Heating & Air Conditioning/HVAC Near Me - Renton, Washington

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I don't know how our AC installation could have gone any better. After requesting a quote, James came to the house, checked the furnace/ducting situation, and gave us several options at different prices. We decided what we wanted and scheduled the installation. The installers arrived right on time, and had the installation completed in half a day. They were friendly and professional, and cleaned up completely. They explained and set up the heating/cooling program on the new thermostat. We called Mountain Valley after getting a recommendation for them from a friend and we will certainly forward that by recommending this company. Great customer service and a perfect installation (both the electrical and mechanical permit inspectors commented on the quality of the installation) resulted in completely satisfied customers. read more

A great big THANK YOU to Anne, Shar, and Jim for their excellent client service all these many years. Yesterday was the hottest day in the PNW and they immediately came out and fixed our air conditioner...forever grateful!!! read more

Jim is a first class technician. Polite, professional, and through are the three best words to describe him. He even found an unrelated issue while he was in the attic and fixed it. Mountain Valley HVAC is the way to go when it comes to AC and Furnace maintenance. Reasonably priced (way cheaper than Bob's) and you get quality work from an experienced tech, plus it's great to support a small family run business that does it the right way. They are going to be my go to HVAC peeps moving forward. read more

The team was great to work with. Heater is working wonderfully, the house is always warm! The inspector for the permit found one very small missed cap. Told Shar about this, emailed the note from the inspector and someone was out the very same day!! Great customer service. I am very happy that I selected this company to work with. read more

Mountain Valley was too busy to bother with repairing my A/C. They are too busy INSTALLING new A/C units in the least air-conditioned city in the country. It obviously a much higher margin job than some silly repair. But guess where people will be looking after the units you install in such a hurry? Right in Yelp, where they will see that repairs are of no interest to your company. Too small comparing to the big bucks you are grabbing now. Ah, how short-sighted you, Mountain Valley people are... Not wise. read more

My house is pretty large, and it gets hot in the summer and cold in the winter. I called around a lot of other companies that do heat pump and air conditioning installations, but I feel they were all focused on aggressively up-selling products and features (that I didn't need) rather than listening to what we needed. I've also been meaning to install heat pump and air conditioning for several years, and despite getting many different quotes over the years, Erik was the one who stood out the most. When I spoke to Erik, what I really appreciated about him was that he heard my needs and approached the project from the point of view of a homeowner. Basically, he helped us figure out what could I get to fit all my needs, without breaking my budget or installing lots of unnecessary features. Erik looked at the project as what he would do if it were his own house rather than looking at us like just another paycheck. We LOVE the work his company has done. It's well designed, his staff were professional, punctual and neat, it has been a great experience working them and the system they installed has been working well. read more

Mountain Heating was recommended to me by The Honey Do List when I found that the excange on my furnace was cracked. I received excellent service, by good people who care about their work. I highly recommend them to anyone. Thank you, very much. read more

I spent some time researching companies for furnace maintenance. I decided on Mountain Valley Heating & Air for maintenance on my furnace. I'm so glad that I did! I first spoke with Shar when making the appointment. Shar was very helpful and after missing her return call, she communicated with me through text to confirm my appointment time. David came to my house on time and got right to work. He was very professional, friendly, and detailed when discussing the furnace. I appreciate the great customer service from this team from beginning to end. I will certainly be calling them back for future heating needs. read more

MVH&AC came to me highly recommended, and they did not disappoint. By far the best customer service I have received from a contractor in my almost 20 years of home ownership. Very honest, very communicative, arrived on-time for every appointment (and I had the quote within an hour of their first visit), reasonable and competitive rates, their installers are super-nice, they left no trace once the install was complete, and they have been very patient and helpful with my follow-up questions since the install. Use them with confidence! read more

Wow ... they were really booked, but the gal on the phone was a tremendous help in just trying to diagnostic what might be going on. Small company but this is the type of service that we all hope we can get. Look forward to using them on some bigger jobs down the road. read more

Jim was very professional and patient to answer all of the questions and gave us useful advices.

Very professional, thorough, communicative, and quick. They replaced our gas furnace and fixed all the holes and shoddy work that Washington Energy Service did. We were referred to them by someone in the home energy efficiency business and were not disappointed. Even the person answering the phone knew her stuff. Erik, the owner, is polite, knowledgeable, and does what he says. We recommend them 100%. read more

We use Mountain Valley for our personal and rental homes. They are always professional, on time, helpful, knowledgable, and we just love working with them. So long as they are in business we'll be giving them our business! read more

I called Mountain Valley Heating & Air Conditioning to diagnose and fix my HVAC system. Everything had stopped working and the thermostat had gone blank. They were able to get out to my house the same day due to a cancellation. Jim, the technician who worked on my HVAC system, was polite, careful, knowledgeable, and thorough. After quickly finding the problem and fixing it, he made the effort to test the system a few times to make sure that everything was in order. Jim was also willing to answer questions and make sure that I was satisfied with the work. I thought their service charges were very fair. read more

Really disappointed. We used this company 9 years ago and received great service. I looked online today to assure they services Northern Pierce county and indeed the website said they did. I called them and the lady answering the phone said that was an old website and she doesn't have time to update it. (And they don't service northern pierce county). She went on and on about why she can't update her website. Waste of time and disappointment. read more

We have used Mountain Valley for many years and have never regretted it. 8 years ago when our old furnace was dying, they were one of the companies we called to give us a bid. They were not the lowest, but they were not the highest either. Eric took the time to go over each element of his bid and why he had recommended the specific equipment and installation (we were doing a combined furnace/airconditioning). That information helped us better understand the other quotes and helped us make our decision. We went with MVH and have been very happy with the result. The inspector that came out to check the installation asked who had done the work- he said it was the cleanest installation he had ever seen (there were some interesting corners in our garage to route around) and said he wanted to know so he could use them when he needed a new system. Anne has always been very helpful and knowledgable- we get a thank you card from them each time they come out to do service. They really are a class act. When you call- you will find they are usually booked out for quite a while- that is because they are the best! read more